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Contact Center Quality Assurance
https://www.capterra.com/contact-center-quality-assurance-software/Niches in this category - the functional product types blended into "Contact Center Quality Assurance" (15)
Contact Center & Helpdesk Software26Contact Center Quality Management & Workforce Optimization23Conversation Intelligence & Speech Analytics13Customer Service AI Agent & Automation Platform3Employee Monitoring & Productivity Tracking Software2Unified Communications (UCaaS) Platform2Marketing & Communications Compliance Software2AI Chatbot & Conversational AI Platform2AI Voice Agent & Voicebot Platform2Contact Center Testing & Assurance Platform1Business Intelligence & Augmented Analytics Platform1Sales Training & Readiness Platform1Voice of Customer & Experience Management Platform1Agent Scripting & Guided Interaction Software1Sales Performance & Incentive Compensation Software1
78 products3 pages scraped of 378 in category3 sponsored0 shortlisted
| # | Product | Rating | Reviews | Rec | Ease / Svc / Feat / Value | Description |
|---|---|---|---|---|---|---|
| 1 | 4.8 | 179 | 87% | 4.7 / 4.7 / 4.6 / 4.7 | Deliver great service every time with 360° call center quality insights. Learn more about Insightful | |
| 2 | 4.9 | 23 | - | 4.9 / 4.9 / 4.6 / 4.8 | Zendesk QA is a quality assurance solution that helps companies solidify customer relationships through excellent CX. Learn more about Zendesk QA | |
| 3 | 4.5 | 2,212 | - | 4.4 / 4.3 / 4.5 / 4.5 | Zoho Desk is a cloud-based omnichannel customer service software equipped with advanced contact center quality assurance capabilities. Learn more about Zoho Desk | |
| 4 | 4.7 | 1,781 | 88% | 4.6 / 4.7 / 4.6 / 4.6 | Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes. Learn more about LiveAgent | |
| 5 | 4.6 | 916 | 84% | 4.5 / 4.6 / 4.6 / 4.5 | Nextiva is an AI-enabled customer interaction management platform that unifies voice, video, chat, social media, and email. Learn more about Nextiva | |
| 6 | 4.5 | 733 | 83% | 4.7 / 4.6 / 4.4 / 4.5 | Talkdesk is intuitive, cloud-based contact center software with advanced features, comprehensive reporting and seamless integrations. Learn more about Talkdesk | |
| 7 | 4.2 | 581 | - | 4.2 / 4.0 / 4.1 / 4.1 | Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX. Learn more about NiCE CXone | |
| 8 | 4.2 | 481 | - | 4.2 / 4.3 / 4.1 / 4.0 | Five9 is a cloud-based contact center software that helps organizations deliver exceptional customer experiences. Learn more about Five9 | |
| 9 | 4.4 | 268 | - | 4.5 / 4.3 / 4.3 / 4.2 | CloudTalk is an AI-powered, cloud-based call center software for sales and customer service teams. Start your FREE 14-day trial today! Learn more about CloudTalk | |
| 10 | 4.5 | 263 | - | 4.6 / 4.5 / 4.3 / 4.4 | Calabrio ONE is an fully integrated workforce optimization solution for a comprehensive customer engagement strategy. Learn more about Calabrio ONE | |
| 11 | 4.3 | 262 | - | 4.4 / 4.0 / 4.2 / 4.1 | Genesys Cloud is a web-based software that unifies customer and agent experiences across phone, email, chat, text and social channels. Learn more about Genesys Cloud CX | |
| 12 | 4.6 | 255 | 82% | 4.4 / 4.6 / 4.6 / 4.5 | Automate manual processes to boost productivity and reduce costs with the world's most advanced AI-driven platform for contact centers. Learn more about XM for Customer Experience | |
| 13 | 4.9 | 232 | 95% | 4.9 / 5.0 / 4.9 / 4.9 | AI-backed contact center software that uses conversation intelligence to record, transcribe, and analyze customer conversations. Learn more about Convin | |
| 14 | 4.1 | 224 | - | 4.3 / 4.1 / 4.1 / 4.1 | Quality assurance with real-time AI coaching, automated scoring, compliance tracking, and integrations to improve agent performance Learn more about JustCall | |
| 15 | 4.5 | 112 | 86% | 4.5 / 4.5 / 4.4 / 4.4 | Nextiva is contact center software using AI to boost agent productivity, grow customer loyalty, and unify the customer experience. Learn more about Nextiva Contact Center | |
| 16 | 4.8 | 109 | 88% | 4.7 / 4.7 / 4.7 / 4.7 | Playvox, an Agent Optimization Suite for customer service teams to evaluate, improve & inspire agent performance in an automated way. Learn more about Playvox | |
| 17 | 4.9 | 102 | 93% | 4.9 / 4.9 / 4.7 / 4.7 | Squaretalk is an all-in-one contact center platform that increases lead engagement, contact rates, team performance and personalization Learn more about Squaretalk | |
| 18 | 4.3 | 90 | - | 3.8 / 4.0 / 4.3 / 3.8 | Sprinklr is an enterprise-grade, software platform built to manage customer experiences at scale. Learn more about Sprinklr | |
| 19 | 4.4 | 71 | - | 4.4 / 4.4 / 4.2 / 4.1 | eDesk: the most scalable eCommerce customer support helpdesk for online retailers that want to grow faster. Learn more about eDesk | |
| 20 | 4.5 | 56 | - | 4.5 / 4.7 / 4.5 / 4.6 | FROGED's Platform will help you increase MRR & reduce churn through proactive onboarding, support & engagement tools. Learn more about Froged | |
| 21 | 4.5 | 47 | - | 4.7 / 4.8 / 4.5 / 4.7 | AI-powered cloud contact center software for BPOs and enterprises to automate workflows, boost agent productivity, and deliver exceptio Learn more about Call Center Studio | |
| 22 | 4.2 | 45 | - | 3.9 / 4.0 / 4.0 / 3.6 | Communications and collaboration solution that helps businesses manage auto attendants, dialing, conferencing & more. Learn more about Avaya Cloud Office | |
| 23 | 4.5 | 43 | - | 4.6 / 4.8 / 4.4 / 4.6 | Contact center Quality Management platform to find, fix and measure performance demonstrated by agents handling customer interactions. Learn more about Scorebuddy | |
| 24 | 4.7 | 20 | - | 4.5 / 4.8 / 4.5 / 4.8 | Monitor and Improve Agent Performance with an AI-Powered Quality Assurance and Improvement platform. Learn more about EvaluAgent | |
| 25 | 4 | 20 | - | 3.9 / 4.2 / 4.2 / 4.0 | Etech QEval is a one-stop solution to meet customer satisfaction and ensures the top-notch quality of your contact center. Learn more about QEval |