Squaretalk

Pros: squaretalk have most of the features we need their instant messsaging and auto dialer were actually great addons, also their auto spam detection made it easier for our team to manage call much more efficiently.

Cons: The only thing i want improved is their ui and add some modes. also they can work on lag issues when our agents shifts between calls it sometime lags.

Pros: Value for money and amazing customer support in short. Low phone call prices, special prices for EU zone. Customer support that can be called instant support.

Cons: They still do not have a mobile app. As per my information, they are working on it, so this expectation will be covered soon.

Pros: It was great. I honestly enjoyed working with [sensitive content hidden]. He is the great Sales Person I have ever seen. He was helpful, understanding, patient and always provided a great professional advice.

Cons: Nothing everything was very good.

Pros: The dedicated onboarding manager made all the difference. She walked us through every step of the implementation and even helped customize some of our workflows. The platform itself is very flexible, and we can set different permissions and access controls for all the roles in our company.

Cons: It’d be great to have more dashboard customization. The monitoring dashboard and analytics reports have so much data it felt overwhelming at first. It took a bit to figure out which metrics were most relevant to us.

Pros: Honestly, the best part is how little I’m needed to babysit daily workflows or troubleshoot integrations. The system is so user-friendly that support agents handle day-to-day situations themselves.

Cons: It’d be great to have drag-and-drop tools for workflow configuration. Nothing else I can find at the moment.

Pros: Ease of use and accessibility in many countries. Their customer support is also topnotch and readily available.

Cons: The previous app was a bit aged and needs to be much more user friendly.

Pros: The sales rep was very helpful and offered us a better price than other companies we spoke to. He really listened to our needs and requirements and worked to get us as much as possible for our money. I was very surprised that the deployment and support people were equally helpful.

Cons: I just wish if they had an app, but overall everything else is okay

Pros: I appreciate Squaretalk's predictive dialer, campaign management tools, and IVR. These automations ensure our agents focus on high-value tasks and conversations. The real-time dashboard also enables data-driven optimizations to boost efficiency.

Cons: We had minor issues with list uploads. However, the knowledgeable support squad acted swiftly and tackled these problems.

Pros: I appreciate Squaretalk's scalability and ability to efficiently manage large, distributed teams. The customizable analytics provide actionable insights to measure performance across agents and campaigns. This helps us quickly identify areas for improvement.

Cons: I have not experienced any major disadvantages so far. The platform has met our current needs.

Pros: First of all I would like to appreciate our Account Manager [sensitive content hidden] , whenever we need help, advice or something, she helps us as much as she can, when something is wrong she writes us back as soon as she can, absolutely top notch AM I would also like to appreciate the chat support which is directly on the platform which has made our work easier and faster many times when there was a issue

Cons: High rates on some destinations, SMS not working

Pros: The platform offers great value for the price. We get a lot of functionality without having to pay a premium. The call management features are particularly useful for our sales team.

Cons: I haven’t encountered any major problems so far.

Pros: I'm impressed by Squaretalk's continuous innovation, even implementing a customized feature we requested to optimize workforce planning.

Cons: Honestly, I have no major gripes after 2+ years of using Squaretalk.

Pros: The Click-to-Call CRM integration and the advanced call-handling features help us personalize our services and improve retention.

Cons: I’ve never had any serious issues. Their support is good.

Pros: We have more autonomy and self-service options than our previous providers, which enables us to make swift changes and optimizations. The support response time is short, even on the weekends, and our account manager is very responsive.

Cons: Some of our agents would appreciate a dark mode

Pros: I really value how customizable Squaretalk's reporting and workflows are without needing technical resources.

Cons: While the self-service portal covers basics, expanding those capabilities further would maximize convenience.

Pros: The softphone saves us from using a separate app.

Cons: I haven’t found any significant problem, few minor issues were solved by our team.

Pros: I like best that the product is constantly evolving. They’ve recently added more self-service options to the portal, which speeds up admin work, and let managers customize their dashboards and reports more.

Cons: I haven't had a serious issue yet to write about

Pros: The preformances of their call center. It's friendly to use, there are a lot of features that provide you ways to customize your use. Their staff provides all the support & service our company need. From my experience working with other call centers, Squaretalk is the best call center I've worked with.

Cons: Really not much, otherwise I won't be writing this positive review.

Pros: It’s easy to use for all types of users and doesn't require an IT department to set up and maintain.

Cons: Because we have a 24/7 operation, we hit all maintenance windows.

Pros: Squaretalk has significantly boosted our sales operations. Their autodialer has tripled our calling capacity and allowed us to reach more leads in less time. The reporting and analytics features privide valuable insights into call performance and help us to optimize our strategies. The customer support is top-notch, they are always quick to respond and resolve any issues we have.

Cons: The only downsite we're encountered is the occasional lag in the reporting dashboard. It would also be great to have more real-time updates.

Pros: The team provided thorough explanation of the systems and conducted themselves with utmost professionalism. Their offer to let us test the system independently for a few hours was exceptional and greatly satisfied our tech team. The synergy between the two softwares is impressive and filled a huge gab in our internal processes. The sales process was remarkably smooth and efficient.

Cons: In a perfect world it would have been a single system but I'm not technical enough to know if this is possible.

Pros: I've been using Squaretalk for our communication needs for quite some time now, and I can confidently say it's been a game-changer for our business. From its intuitive interface to it's impeccable call quality, Squaretalk has exceeded our expectations in every aspect. Compared to other other systems we have used in the past, Squaretalk offers a very wekk-designed UI, with good support from the sales process, to the deployment of our server and to handling us over to our account manager.

Cons: Nothing negative to say so far. I'm very satisfied with the service.