Tiledesk

Pros: Automating customer inquiries and product recommendations.

Cons: Everything has been nice and clean so far, and the support team has been timely and helpful

Pros: Easiness of the application Updates frequency

Cons: absence of an admin UI to control and manage the different tenants

Pros: - Il contatto con il team - L’integrazione con l’AI. - La libertà che ti lascia nel realizzare quello che vuoi, senza vincoli, problemi o lock-in - La semplicità di utilizzo della piattaforma

Cons: - L’integrazione con le e-mail. Purtroppo ad oggi non è funzionante l’integrazione con le e-mail - a volte la piattaforma può risultare un po’ buggata, perché a volte lanciano novità probabilmente prima di testarle totalmente, ma nell’insieme si tratta di poco e considerando che hanno anche piani che non costano troppo non è male. - Non hanno una knowledge base integrata

Pros: I'm using the tool in its simplest mode but I can see all the capabilities and strengths of a tool that grows with your business.

Cons: There's nothing I didn't like. Something I would suggest is to get a demo to explore all the features.

Pros: I like the whole idea of the business model. Tiledesk helps you to automate and to eliminate inefficiency on handling customer supports or even marketing. I love how the dashboard gives you ease of use on how to make the agents, or how to match the automation on your company workflow. Making AI agents learning curves is not as steep as one might think, thanks to Tiledesk’s intuitive interface and supportive resources. I personally love how Tiledesk still give you flexibility on integrating with external third party application, for example your own web application that can be easily plugged into Tiledesk. This level of customization gives the way for scalable growth.

Cons: I think for enterprise use cases, Tiledesk could offer more specialized features and dedicated support especially valuable considering it already provides a free trial for all functionalities, allowing companies to thoroughly test the platform before committing. I had difficulties on trying all the features even though we've contacted the Tiledesk team.

Pros: Thanks to Tiledesk, we’re able to engage with our customers on WhatsApp. This not only accelerates our sales cycle by 7x, but also cultivates lasting relationships with our customers.

Cons: I’ve requested video support for WhatsApp from the team

Pros: Tiledesk Chatbot is a game-changer! Exceptionally efficient and customizable, it has transformed our customer support, providing 24/7 assistance and invaluable data insights. High praise for this fantastic tool!

Cons: Nothing. Furthermore, now with the new designer it is also very convenient to program chatbots

Pros: This product is great in the way we can communicate

Cons: Maybe the product could be faster but in overall its great

Pros: Building customized chatbots is now a breeze without writing a single line of code. Our clients can now easily engage with their customers and nurture them through the sales funnel.

Cons: Tikedesk is excellent however I'd love to see more advanced customization options in future updates

Pros: I liked the chat agent which is required as a separate service and I found this was very useful with less effort of integration.

Cons: Others features are already I had in my own product, and found some hard-coded value in chat implementation which makes my integration little complex

Pros: Easy to use. Lots of tutorials available. What you can do with it is limited by your imagination. Once you understand how to build your bots and what you need them for, it is really straightforward to use. Does not affect page loading speed. Lots of customizations available to brand your live chat!

Cons: There is a bit of learning curve, but once you take the time to get things going, they simply work!

Pros: The chat is very easy to use, great for communication with clients.

Cons: Lots of questions asked in initial chat, can confuse clients

Pros: We got an excellent outcome of customer support and it help to increase our engagement with the customers . Live chat is awsome of this platform

Cons: As I haven't found any concerns from this platform everything works well

Pros: If you are searching for a live chat solution, Tiledesk is a good choice. It's easy to use and works like a charm.

Cons: It might more faster and maybe has a better UI.

Pros: We evaluated the chat functionality which seems to be very useful and straight forward to integrate and the creating own Chatbot to reply is another interesting feature that we love.

Cons: User management which is already there in our DB and no need to create duplicate in Tiledesk again and Ticket creation which is not configurable. It will be better if we able to configure our own user , ticket and Data management.

Pros: Its simple interface easy to use and with all the tools to be able to give customers a high quality service in addition to being able to manage conversations from all channels in one place

Cons: It doesn't have interactions with apps like telegram and it doesn't have an SDK integration for platforms like flutter that are important because of the high growth nowadays.

Pros: the autobot feature

Cons: its really clunky, and difficult to navigateunclearDifficult to access documents that clients send to us

Pros: I've tried several platforms like Tiledesk to have a multichannel communication under the same platform and what I really liked about Tiledesk is the easy it is to get started having many templates that can easily be customized to start working.

Cons: The pricing tier to access the most common messaging apps could be lower.

Pros: I used tiledesk and it has a big impact on our customer service performance. The chat bot is very good and well automated and it allow me and my Team to provide support immediately and correctly to our customers. Tiledesk is a changing life app in the cs industry

Cons: Sometimes the software is unstable but it is update regularly and more or less all the problem are resolved

Pros: Really good software, which his integrated with daily-use softwares like whatsapp and telegram; the customers filter works really well and it keeps the software list very clean.

Cons: Sadly from my previous phone I had some issues while using the software, so I'm using it from my laptop. If you do not have a good laptop, maybe you should consider buying one; tiledesk works perfectly there!

Pros: 1. Live & proactive chat.2. Query ticket & support ticket management.3. Real time consumer facing chat.4. Chat history is available.5. Intelligent chatbot is very useful.6. Real time activity tracking.7. Automatic responders are very helpful.

Cons: 1. Pricing is more expensive that other options.2. Difficult to customize the tool for specific use.

Pros: It is more efficient to help the customers who are in Remote.More useful and efficient tool.

Cons: Sometime there is lagging in process.That the major issue we facing in the tool.

Pros: Supports communication in multiple platforms like WhatsApp, Facebook, Telegram, etc. It has features for a chatbot for automatic response, which helps improve user customer help and support.

Cons: UserInterface is a bit complex and needs good knowledge to use if efficiently.