Rating
4.6
154 reviews
Categories
7
Founded
2020
Employees
13
Funding
720K
Seed
Tiledesk is an AI Agent platform that helps businesses automate customer support and business routines across channels. Teams build and deploy agents with a no code, drag and drop flow builder. It is open source and available as SaaS or self hosted. It includes a knowledge base with RAG that imports URLs and files for accurate, context aware answers. With MCP actions, agents can connect to CRMs, email, spreadsheets, webhooks, and tools like Google Workspace, Slack, Shopify, and Notion using natural language instructions. When AI falls short, human resolutions can be turned into new knowledge so the agent improves over time, with multilingual support including WhatsApp Business and Facebook Messenger. Tiledesk also supports AI to human handover, proactive messaging, real time analytics, SLAs, queues, and smart assignment. Common use cases include support automation, ecommerce assistants, AI sales agents, internal copilots, and company knowledge hubs.
Ad spend / mo
$0
0 paid keywords
Paid visits / mo
0
Organic keywords
405
Organic visits / mo
266
SEMrush reports no paid spend for this domain, but Google confirms 3 ad creatives- a paid channel SEMrush's panel misses.
Creatives run
3
as Tiledesk Srl
Active now
0
last 14 days
Advertising since
May 2025
6 mo running
Last seen
Oct 2025
The shared messaging across AI Chatbot & Conversational AI Platform advertisers - the validated angles to copy. See the niche →
(154 reviews)
Our overall experience with Tiledesk has been very positive. The platform fully aligned with our architecture strategy to deliver an end-to-end solution, and adoption was very fast thanks to its low complexity. A single subscription allowed us to implement multiple agents for different purposes. In addition, we successfully integrated Tiledesk with our CRM, which created great value for the company by automating interactions and centralizing customer data efficiently. . Finally, the SLAs provided by Tiledesk met our expectations, giving us confidence in the reliability of the service.
Pros: What I liked the most about Tiledesk was how easy it is to use APIs and integrate with other LLMs. I also really appreciated how intuitive it is to manage the entire knowledge base connected to the agents. The learning curve was extremely fast, which allowed us to start generating value right away.
Cons: While we didn’t face significant downsides, new users without technical knowledge may need some initial guidance to fully understand all the features.
Nelson Z. · Chief Data Officer · Information Technology and Services · September 10, 2025
I enjoy using tiledesk for my clients. Good chatbot for frequently asked question that can be automatized
Pros: Easy to implement, easy to set up flows and chatbots
Cons: Nothing. Everything is good also the support from the tiledesk team
| Category | Page | Rank | Placement |
|---|---|---|---|
| Conversational Marketing Platform | 1 | 20 | Shortlist |
Domain confidence 99%
Valentino M. · Developer · Information Technology and Services · March 31, 2025
Pros: Automating customer inquiries and product recommendations.
Cons: Everything has been nice and clean so far, and the support team has been timely and helpful
Chiara R. · Art Director · Arts and Crafts · March 31, 2025
It is globally very positive,epsecially the learning curve is really short.
Pros: Easiness of the application Updates frequency
Cons: absence of an admin UI to control and manage the different tenants
Maurizio B. · Product Owner · Telecommunications · January 8, 2025
Questa è la mia prima recensione con Capterra. Le mie opinioni le trovate nella sezione Pro/Contro. Questa è solo una sezione di conclusioni: Sono una start-up, sicuramente con i loro difetti, ma i pregi sono molto di più: con Tiledesk sono libero di creare senza troppi paletti, certo ci sono un po’ di bug, ma in quei casi il team di Tiledesk può aiutare.
Pros: - Il contatto con il team - L’integrazione con l’AI. - La libertà che ti lascia nel realizzare quello che vuoi, senza vincoli, problemi o lock-in - La semplicità di utilizzo della piattaforma
Cons: - L’integrazione con le e-mail. Purtroppo ad oggi non è funzionante l’integrazione con le e-mail - a volte la piattaforma può risultare un po’ buggata, perché a volte lanciano novità probabilmente prima di testarle totalmente, ma nell’insieme si tratta di poco e considerando che hanno anche piani che non costano troppo non è male. - Non hanno una knowledge base integrata
Matteo S. · CEO · Consumer Electronics · December 30, 2024
My overall experience is pretty positive, I've never had problems and even when I struggled with the set-up, the customer care not only guided my buy suggested me new ways to do what I wanted, more efficiently
Pros: I'm using the tool in its simplest mode but I can see all the capabilities and strengths of a tool that grows with your business.
Cons: There's nothing I didn't like. Something I would suggest is to get a demo to explore all the features.
Sofia B. · Marketing Specialist · Computer Software · December 30, 2024
I have tried to find a proof of concept of Tiledesk for my company I'm working, it made me explore the whole Tiledesk application. All of the feature is easy to use and very straightforward. I love how the dashboard is very well designed so it does not make any confusion. The documentation is quite clear, providing for anyone looking to use Tiledesk quickly. However, it could be improved in offering more examples or use cases for advanced functionalities. Tiledesk open architecture and APIs also allows me to easily connect Tiledesk with my company CRMs and it works very smoothly.
Pros: I like the whole idea of the business model. Tiledesk helps you to automate and to eliminate inefficiency on handling customer supports or even marketing. I love how the dashboard gives you ease of use on how to make the agents, or how to match the automation on your company workflow. Making AI agents learning curves is not as steep as one might think, thanks to Tiledesk’s intuitive interface and supportive resources. I personally love how Tiledesk still give you flexibility on integrating with external third party application, for example your own web application that can be easily plugged into Tiledesk. This level of customization gives the way for scalable growth.
Cons: I think for enterprise use cases, Tiledesk could offer more specialized features and dedicated support especially valuable considering it already provides a free trial for all functionalities, allowing companies to thoroughly test the platform before committing. I had difficulties on trying all the features even though we've contacted the Tiledesk team.
Irsyad Nurwidianto B. · Software Engineer Intern · Information Technology and Services · December 29, 2024
With Tiledesk chatbots, we enable our customers to reach us via WhatsApp for instant support. We also share our promotions there, as the open rates of messages exceed 90%
Pros: Thanks to Tiledesk, we’re able to engage with our customers on WhatsApp. This not only accelerates our sales cycle by 7x, but also cultivates lasting relationships with our customers.
Cons: I’ve requested video support for WhatsApp from the team
Abi P. · Head of Content · Marketing and Advertising · June 26, 2024
I use Tiledesk on my site for conversations with visitors, real-time chat and scheduling appointments.
Pros: Tiledesk Chatbot is a game-changer! Exceptionally efficient and customizable, it has transformed our customer support, providing 24/7 assistance and invaluable data insights. High praise for this fantastic tool!
Cons: Nothing. Furthermore, now with the new designer it is also very convenient to program chatbots
Anonymous User · Ingegnere · Mechanical or Industrial Engineering · October 30, 2023
Pros: This product is great in the way we can communicate
Cons: Maybe the product could be faster but in overall its great
Vítor N. · Student · Sports · September 25, 2023
Pros: Building customized chatbots is now a breeze without writing a single line of code. Our clients can now easily engage with their customers and nurture them through the sales funnel.
Cons: Tikedesk is excellent however I'd love to see more advanced customization options in future updates
Anonymous User · Copywriter · E-Learning · September 20, 2023
Pros: I liked the chat agent which is required as a separate service and I found this was very useful with less effort of integration.
Cons: Others features are already I had in my own product, and found some hard-coded value in chat implementation which makes my integration little complex
Kowshik N. · Developer · Computer Software · September 16, 2023
Pros: Easy to use. Lots of tutorials available. What you can do with it is limited by your imagination. Once you understand how to build your bots and what you need them for, it is really straightforward to use. Does not affect page loading speed. Lots of customizations available to brand your live chat!
Cons: There is a bit of learning curve, but once you take the time to get things going, they simply work!
Laura R. · Geomarketing Analyst · Marketing and Advertising · September 15, 2023
Pros: The chat is very easy to use, great for communication with clients.
Cons: Lots of questions asked in initial chat, can confuse clients
Niamh D. · Legal Assistant · Legal Services · September 12, 2023
Pros: We got an excellent outcome of customer support and it help to increase our engagement with the customers . Live chat is awsome of this platform
Cons: As I haven't found any concerns from this platform everything works well
Anonymous User · MERN Stack Trainee · Information Technology and Services · September 11, 2023
I think I will use it for months in future. It's solving my live chat problem and that's all for me for now.
Pros: If you are searching for a live chat solution, Tiledesk is a good choice. It's easy to use and works like a charm.
Cons: It might more faster and maybe has a better UI.
Ferşat Ö. · Owner · Logistics and Supply Chain · September 8, 2023
Pros: We evaluated the chat functionality which seems to be very useful and straight forward to integrate and the creating own Chatbot to reply is another interesting feature that we love.
Cons: User management which is already there in our DB and no need to create duplicate in Tiledesk again and Ticket creation which is not configurable. It will be better if we able to configure our own user , ticket and Data management.
Kowshik S. · Frontend Developer · Information Technology and Services · September 8, 2023
a welcoming experience a high quality and very professional customer service
Pros: Its simple interface easy to use and with all the tools to be able to give customers a high quality service in addition to being able to manage conversations from all channels in one place
Cons: It doesn't have interactions with apps like telegram and it doesn't have an SDK integration for platforms like flutter that are important because of the high growth nowadays.
Miguel A M. · CEO · Retail · September 6, 2023
overall, i miss the programme we had before which was clearer, easier to navigate, easier to download documents from
Pros: the autobot feature
Cons: its really clunky, and difficult to navigateunclearDifficult to access documents that clients send to us
Adelle B. · Supervising Solicitor · Law Practice · August 31, 2023
Overall is a clean and intuitive platform to use. With the templates provided we get a good starting point and if necessary it's available as opensource.
Pros: I've tried several platforms like Tiledesk to have a multichannel communication under the same platform and what I really liked about Tiledesk is the easy it is to get started having many templates that can easily be customized to start working.
Cons: The pricing tier to access the most common messaging apps could be lower.
Anonymous User · Founder · Health, Wellness and Fitness · July 30, 2023
As I wrote above I use Tildesk daily and it is supporting me during my tasks helping our clients and Vendors. Absolutely a must have.
Pros: I used tiledesk and it has a big impact on our customer service performance. The chat bot is very good and well automated and it allow me and my Team to provide support immediately and correctly to our customers. Tiledesk is a changing life app in the cs industry
Cons: Sometimes the software is unstable but it is update regularly and more or less all the problem are resolved
Geremia D. · Program Manager · Consumer Goods · July 12, 2023
Pros: Really good software, which his integrated with daily-use softwares like whatsapp and telegram; the customers filter works really well and it keeps the software list very clean.
Cons: Sadly from my previous phone I had some issues while using the software, so I'm using it from my laptop. If you do not have a good laptop, maybe you should consider buying one; tiledesk works perfectly there!
Claudia P. · Moderatrice Chat · Public Relations and Communications · June 3, 2023
Overall, I would still give 8 points based on features that I used & which really helped me in improving the customer support of our business.
Pros: 1. Live & proactive chat.2. Query ticket & support ticket management.3. Real time consumer facing chat.4. Chat history is available.5. Intelligent chatbot is very useful.6. Real time activity tracking.7. Automatic responders are very helpful.
Cons: 1. Pricing is more expensive that other options.2. Difficult to customize the tool for specific use.
Anonymous User · Onwer · Financial Services · May 27, 2023
User friendly and for customer sucess it is the best tool.
Pros: It is more efficient to help the customers who are in Remote.More useful and efficient tool.
Cons: Sometime there is lagging in process.That the major issue we facing in the tool.
Naveen H. · Associate · Staffing and Recruiting · April 30, 2023
Pros: Supports communication in multiple platforms like WhatsApp, Facebook, Telegram, etc. It has features for a chatbot for automatic response, which helps improve user customer help and support.
Cons: UserInterface is a bit complex and needs good knowledge to use if efficiently.
Dimpi R. · CA · Accounting · April 26, 2023
| 1 |
| 21 |
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| Help Desk | 2 | 23 | - |
| Live Chat | 2 | 27 | - |
| Artificial Intelligence | 2 | 30 | - |
| Customer Service | 2 | 30 | - |
| Customer Engagement | 2 | 42 | - |