Amazon Connect

Pros: I find it super easy to use and manage. I find it super simple and easy. Super customizable as well.

Cons: How customizable it can be is a bit of a challenge at times. Its very much lego like in how you build everything

Pros: Omnichannel marketing, highly scalable, AI features and functionalities, cloud-based, but integrates well with existing products

Cons: hard to learn, not beginner friendly, limited reporting capabilities, UI is not the most intuitive, wish it was easier to navigate

Pros: The only thing I like about Amazon Connect is we don't have to use our personal phones and can you this line for external calls when it is working.

Cons: Almost Everything! You have to go to various steps to connect, sometimes it leaves blank messages, sometimes it does not connect and you have to put in a ticket and it takes awhile to get support. Then they just jump on teams when someone is available without a scheduled time. Also it is not reliable, many call saying they called me and it does not ring or allow messages sometimes.

Pros: We use amazon connect to power out chat and call systems, amazon connect is a secure contact center software and the price is totally worth the money, there are some learning curve on how the software behaves, but overall good call center software.

Cons: It is very hard to customize Amazon Connect and there are documentation online about customizing the software but not as detail as a truely opensource software.

Pros: For the value for money, learning curve, conversational flow, security, and call management Amazon Connect can't be beat. I've have no bugs and issues and the chat has been super helpful

Cons: There is nothing that I like least about Amazon Connect.

Pros: Amazon connect is easy to integrate with AWS ecosystem, the learning curve is short and manageable, it has flexible call flows, and great testing options for QA validation.

Cons: The UI can feel a bit complex for new users, and reporting dashboards could be more intuitive and customizable.

Pros: The most favorite thing is how easy it is to setup and scale. It is very easy to integrate with the rest of the tools and honestly one stop shop for Customer Agents.

Cons: Although it is one of the best tools in the market, it comes at a cost but most of the times this cost is absolutely worth it.

Pros: The first thing that i like most about Amazon connect is that you can use it easily and it managed all your costumers incoming and out going calls. also it helps you to save your time and energy since it evaluates the quantity of costumers. you have been referring to the right center for chatting and solving your bugs and issues. the other things is that all calls are monitoring so it does not need to repeat your problems again and again. it is a reliable choice for every businesses .i really admire this service.

Cons: the things that i like least is that the initial setup may takes much time and needs a certain knowledge so that not every one has this level of knowledge. and may be can be confusing for the new users.

Pros: mi e' piaciuto il modo di comunicare con l'assistente e la collaborazione che quest'ultimo ha messo per aiutarmi a risolvere il problema

Cons: non ho trovato punti negativi, anche perche' sono stati efficienti nel loro lavoro e molto esaustivi

Pros: The customer support that has been helpful and well knwoledge, as well the chat support that is accessible

Cons: Some bugs and issues that occurs in a frequent way, we have identify those and now we know how to fixed them but the ideal it's not to have them

Pros: La flexibilité du système est aussi un gros point fort : on peut facilement intégrer Amazon Connect avec d’autres services AWS comme Lambda, DynamoDB ou S3, ce qui permet d’automatiser certaines tâches.

Cons: Interface parfois lente, configuration complexe au début, support client pas toujours réactif mais superbe

Pros: customer support value for money chat with support ease of use call management call monitoring bugs and issues

Cons: NO cons yet- I have been pleasantly surprised with the ease of use and the value for the money. I will update my review as we utilize it more.

Pros: It's quite easy to use and tech support is quick to resolve any bugs and technical issues that emerge.

Cons: Personally, I love everything about Amazon. If there is anything I would hope to have looked over, I would say of the chat feature are a bit clonky.

Pros: Amazon Connect is simple, reliable, and works from anywhere. The UI is clean and easy, with good call quality and AWS integration. Call monitoring is even amazing live calls can be transmitted .

Cons: Needs noise cancellation like Zoom or Teams for better calls in noisy environments.Own sound management will do the job its a good to have feature

Pros: I liked how easy it the support is to connect with between Amazon, I order a lot for my business so the support is nice

Cons: It is sometimes hard to uderstand what the person is saying as the language/accent Barrier can be confusing

Pros: I would say the convenience of using it, and how easily accessible it is for people to use. The customer service is really easy to access as well.

Cons: I don't really have a con of when I used amazon connect. I feel like there are always bugs and kinks to work out but none that stood out.

Pros: ease of use compared to other call center applications and chat plus it doesnt cost that much and start up companies can afford to use it as its pay as you go

Cons: connection errors and quality issues from time to time as it can be slow but most of the time its fine

Pros: Ease of Use and Accessibility Scalability and Flexibility Integration and Customization Real-Time Analytics and AI Quick setup

Cons: Steep learning curve and technical complexity Limited built-in features Customer support/service frustrations

Pros: The design of Amazon Connect is simple and easy to modify the contact flows. Along with bringing onboard new users the setup is relatively easy. Integrations with different CRM are also easy and simple to support.

Cons: There needs to be a feature to complete certain actions on mass, such as creating queues, predefined attributes etc. These should be able to digest a csv and create in mass instead of having to force us to create them manually one at a time.

Pros: Amazon contact is helpful to customers when it comes to return and delivery for the customer’s orders.

Cons: I’m not too familiar with Amazon Connect. I never used Amazon Connect before. Anyone would have to call customer service for help.

Pros: I like the chatting/messaging part of Amazon connect and the assistance received from this software based system.

Cons: Sometimes it has gone slow for me, however, I believe that was more of a signal issue than anything. I don't have any issues besides that.

Pros: Amazon is a global company for buying, selling and delivering to the home. This is a good company.go

Cons: When the goods arrived, I did not like the refund from the company party with the shipper.the time72

Pros: Simple platform And easy to use self-explanatory cut down on time needed to allocate resources in the company.

Cons: Overall, there were very few negatives the interface could be organized and customized based on your own needs.