CallRail

Pros: I loved CallRail's simplicity. While it may not have all the bells and whistles of a major platform, it's simplicity allows it to be the perfect option for an entry level business needing a solid call platform.

Cons: My disclaimer is that I haven't used CallRail in over a year, but when I did use them, they had limited reporting options. One key insight I needed was into individual rep performance, which CallRail did not provide.

Pros: It's super easy to create, manage, and utilize hundreds of call tracking numbers at once.

Cons: Having to pay for things like 1-800 numbers, or entire country numbers.

Pros: Helps tremendously to track leads and create unique phone numbers for each campaign

Cons: It can't capture everything, but it is not necessarily a direct fault of this system

Pros: The interface is very user friendly and easy to learn.

Cons: It lacks integrations and automations compatible with other platforms, and the variety of Tracking Numbers to purchase is very limited.

Pros: Intégration Facebook Ads (qui ne fonctionne pas)

Cons: Beacoup de glitches dans l’application. Third-party integrations qui ne fonctionne pas

Pros: CallRail is simple to use and setup! It's not safisticated enough for large brands but for a small business it's a great place to start!

Cons: There are no texting features available and the plans cannot scale past a certain growth point.

Pros: I love its simplicity it is super user-friendly and the features are so convenient. I am so in love with the call recording and transcript aspect of it. You can use it a a chat and even text app. It's the full melting pot for any company that has to review calls or even has a customer service department.

Cons: I haven't found any as yet when I do I will update you.

Pros: Nothing to share read a review it’s unacceptable what they do!

Cons: NA read a review below, it’s unacceptable what they do

Pros: I liked that they could automatically label calls based off what people are saying

Cons: The accuracy of what was said versus what the system labeled. Truly, the reason for this review is because after 4 years of loyal use of their system our company grew and needed a more comprehensive call management company. After ending our account with call rail we had a need to run a report on calls. Call rail informed me that they have all of our data but that unless we sign back up for their service we cannot have it. I never considered that years ago when hiring them. I assumed our data would always be our data.

Pros: CallRail is an excellent call-tracking tool, and they've been in the market for over ten years now. They provide 5 local numbers and 250 local minutes, which is an incredible offer for mid-tier lead-gen marketers. For large agencies and businesses, they also have decent packages. If you want to try this tool, you can sign-up for the 14-day free trial. The form-tracking capability is an awesome feature indeed.

Cons: I don't have any significant complaints. The numbers could be cheaper. And, if you're a complete beginner, go for other alternatives available for a lower price.

Pros: The thing I liked most is the ease of dealing, accuracy and its many advantages. All customers do not complain about it. On the contrary, they always say that this great program is very easy and has great potential.

Cons: The least thing I liked is the lack of rapid development in the devices, although it is very easy and distinctive, but it needs a little development

Pros: The biggest reason I like CallRail is it's ease of use when setting up with Google Ads and Microsoft Ads.

Cons: The biggest issues we have with this software is that our customers don't want to pay for it.

Pros: CallRail's best feature is the ease of use after it is set up. We use it for two things: call recording and conversion tracking, and while there is a host of other features that CallRail offers, I have only used these two features. They work smoothly with our other systems (Google Ads and our phone provider) and we have had no issues in the time I have used it.

Cons: The ability to choose a custom phone number rather than having them assigned as an add-on to the base package would be excellent. This is the only feature that is not currently provided in the product that my company would use, if it were available.

Pros: I liked the number of features. The sales page was nice.

Cons: Super complicated to set up. Doesn't integrate into Podio like smrtPhone.io does. Calls were randomly dropped.

Pros: CallRail delivers great lead management for our multiple lead channels, creating a centralized path to add them into our CRM for our Marketing/Sales engagements.

Cons: I would like to see some additional functionality on the CallRail side for segmenting the leads that get passed through to our CRM, but the current capability gets us close to what we need.

Pros: Intuitive call routing and recording capabilities

Cons: Lack of sms and mms capability on phone lines is impractical

Pros: you can categorize your calls based on lead sources and track them all which helps in organizing and understanding where to invest more and where less.

Cons: would be nice to filter spam calls and robocallers from call logs

Pros: The simplicity of this software is what makes it great. It is very easy to use with a clean look.

Cons: There isn't anything I don't like, however, there are some things I would like to know. Location/i.p. data is very helpful. Also pulling some data from the phone number registries would be helpful.

Pros: We are able to hear recordings of calls coming in through our PPC and website call tracking systems. This allows us to better identify good lead opportunities and understand our PPC reporting more fully.

Cons: It can be a little cumbersome to get into the call and update the tags and rating.

Pros: Setting up the tracking number is very easy and hide from clients. Apart from this, powerful tool to track the calls and generated reports are very insightful what deliver to client during call.

Cons: Sometime transcribing of calls is off means not matched with Audio, also support team is not very supportive

Pros: We can view how many calls are a direct result of our website by only displaying CallRail phone numbers on our site.

Cons: The transcription isn't as good as we had hoped, especially for the price.

Pros: Callrail is easy to use, easy to integrate with reporting software and easy to track what calls come from what source. It's great for all of our clients and with the main dashboard allows easy use.

Cons: You have to contact customer support to set up more than one website pool but they do reply fast.