Freshchat

Pros: What I liked most about Freshchat is that it is simple and easy to use, with a great UI and very easy onboarding. Mainly, having multiple channels in one place makes it easier for the team to manage and pick conversations efficiently. The pricing is also quite affordable, and the integration with Freshdesk works really well.

Cons: What I liked least about Freshchat is the lack of advanced features and integrations compared to some competitors, and the AI capabilities still feel a bit limited.

Pros: Simple, intuitive interface that’s easy for new team members to learn. Integrates well with other tools.

Cons: Felt behind competitors with new AI features. Took too long to release tools that others already had.

Pros: The conversation flows and strong language translation capabilities are a very valuable part of this chatbot for my department. I easily respond even to non-english chats.

Cons: There is nothing I dislike about this product, so it works perfectly for me without any technical hassle.

Pros: Easy to use. There is a record of previous chats that are easy to see and find. The check mark and double check mark to show when it is read is great as well.

Cons: I do not like that I cannot delete a chat if sent in error. There is a long process that must take place and in the medical field those minutes are precious.

Pros: The ability to communicate with customers through various channels (social media,mobile, web etc.) has made managing communication more efficient. The ability to set up automated responses helps free up time immensely, and focus on other tasks.

Cons: I don't really have cons, the only thing I can think of is that some of the programs such as the custom chatbot set ups were a bit overwhelming at first to learn.

Pros: Nada, llevamos 6 meses con un error reportado en el chatbot, 4 veces han dicho que lo han solucionado, 4 veces en 6 meses y todo sigue igual.

Cons: Todo es malo, el servicio de soporte de ellos es pésimo, el servicio de incidencias es peor todavía, eso si, cobrar por algo que no funciona lo llevan genial.

Pros: It has AI bot that is trained to answer all questions. Has made it easy to monitor employee conversations with clients and officials. I also like it’s fast contact with clients.

Cons: It has allowed us to maintain direct communication, so no dislike.

Pros: The option to create a chatbot without any coding or development needed; it is well integrated with the other products in the "Fresh" software suite.

Cons: The chatbot is super hard to personalise, hard to set automated messages and the configuration for workflows is very unintuitive and tough to setup. We don't always receive notifications, the AI doesn't necessarily show the correct knowledge base articles, the redirection to the ticketing system is not very well done...

Pros: At all of the "nodes" there are a ton of options. Whether it be conditional formatting, api, pictures, links, carousels... We decided to go with FreshChat just based on how many options we can offer the customer, instead of just a question and answer format.

Cons: The widget is not as "loud" as we would like it to be when the customer is on the website. We wanted it to pop up and have a message screen ready to interact with the customer, instead of just the widget icon in the corner of the page.

Pros: Mi piace la possibilità di creare conversazioni anche grazie AI facilitando domande e risposte scritte, quindi velocizzando la conversazione, la cronologia in memoria permette di visualizzare le varie conversazioni avute

Cons: Non mi piace che per l'integrazione di whatsapp si paghi , qualche inconveniente per l'assistenza reale, AI e sempre un'intelligenza artificiale, qualche volta ci vuole quella reale, e un po costoso come software

Pros: Un très bon produit et très simple à utiliser avec de meilleures solutions de messagerie et permet de parler avec vos prospects et clients depuis les réseaux sociaux et des sites webs . J'adore et je le recommande

Cons: Un très bon produit de messagerie. Je n'ai rien de mal pour le moment

Pros: Eeasy to integarte and use. Simple and elegant interface.

Cons: I wish we could create AI agents who are as capable as ChatGPT

Pros: It's very easy to integrate with Whatsapp and to use the chat in general it's a good experience overall.

Cons: I haven't found any issues with the chat as of yet.

Pros: It is simple and easy to use. The integration was seamless and fast. It is reliable and there is no downtime. It is very convenient for our customers to get in touch with us at any time.

Cons: I wish there was a better alert notification system when a chat has been initiated. There needs to be a constant alert until someone picks up the chat conversation.

Pros: I like the most that you can always edit , add or delete canned responses , so this can help agents to be ready always with answers to new updates .I like that its easy to be learned, not complicated

Cons: I prefer if there was option to delete a message after its sent to client , same feature as in whatsappAlso sometimes a new chat will come with no notification , even all notifications are on .Also it will be better to have a search option on the chats , based on the labels of the chats tickets And would be better also ,if chat can still be open for more than 24 hours .

Pros: - Smart Chatbots- Chat automation- IntelliAssign- Smart Chat assignments- Auto-resolve, Labels- Integrates well with other Freshworks products- Strong customer support team- Simple to setup

Cons: - No support on weekends- Occasional bugs

Pros: Me gusto que tiene un listado de respuestas predeterminadas, es un programa intuitivo y facil de usar.

Cons: Tiene problemas con su correccion ortografica.

Pros: Whenever I requested assistance, they would offer someone to assist me, but the person would then send me a whole bunch of highly technical tutorials and the jargon was over my head.

Cons: I could not figure out how to use or optimize it for my business. Also, it wouldn't integrate with ConvertKit.

Pros: Live chat feature allows businesses to connect with customers in real time.provides detailed analytics reports that businesses can use to track customer engagement, identify trends.Integrates with popular social media.

Cons: 1. Can be complex for smaller businesses.2. Lack of advanced reporting capabilities.3. The integrations are limited.

Pros: I loved being able to use an intelligent bot and program it my way, likewise, the best functionality is being able to mount it on any web page just by pasting the Json.

Cons: It would be great to be able to program the bot through some API

Pros: I really liked the simplicity and user-friendliness of Freshchat. It was easy to set up and customize, and the chat interface was very intuitive. I also appreciated the automation features that allowed me to streamline my support processes.

Cons: One thing I didn't like about Freshchat was the limited reporting and analytics capabilities. While the platform provided basic metrics, such as response times and customer satisfaction ratings, I found it lacking in terms of more in-depth insights and analytics.

Pros: The user interface is very easy to use and understand. You can also customize their theme depending what you like for your needs.

Cons: Sometimes the notification sound is not working but still a good platform to use.