Rating
4.1
119 reviews
Categories
8
Founded
2010
Employees
4400
Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels. With the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible. This is where businesses use Freshchat's powerful messaging platform to service their customers on various digital channels using a blend of automation
Ad spend / mo
$3.2M
5,840 paid keywords
Paid visits / mo
254,663
Organic keywords
54,444
Organic visits / mo
74,882
Authority
55
43,632 ref domains
Creatives run
100
as Freshworks Inc.
Active now
100
last 14 days
Advertising since
Oct 2021
4.5+ yrs running
Last seen
today
still active
The shared messaging across AI Chatbot & Conversational AI Platform advertisers - the validated angles to copy. See the niche →
(119 reviews)
Pros: What did you like most about Freshdesk?* Freshdesk simplifies our support workflows with an intuitive interface and easy-to-manage workflows. The command center provides good visibility into tickets and team activities, making it easy to track metrics, monitor open tickets, and manage support operations efficiently.
Cons: What did you like least about Freshdesk?* Freshdesk still lacks some advanced AI capabilities and deeper automation features compared to newer platforms. Additionally, customer support response times and issue resolution can sometimes be below expectations.
Deepak M. · Engineer · Semiconductors · May 16, 2026
Pros: Freshchat is an excellent tool that helps us communicate with customers and resolve queries efficiently. Since all our internal tools and data are integrated within the platform, it enables faster, seamless, and more personalized responses.
Cons: Personally, I did not find the UI/UX very intuitive, as it felt quite minimal and lacked adequate support for our team to easily access and view all the required data in one place.
Atiradh W. · Chief Technology Officer · Marketing and Advertising · May 16, 2026
| Category | Page | Rank | Placement |
|---|---|---|---|
| Conversational Marketing Platform | 1 | 25 | Shortlist |
Domain confidence 95%
| Keyword they bid on | CPC | Pos | % budget | Landing page |
|---|
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Pros: Freshchat’s omnichannel capabilities make it easy to manage customer communication across multiple channels in one place. The platform is simple to use, easy to onboard, and helps streamline customer interactions efficiently.
Cons: Freshchat could improve with broader integrations, stronger AI capabilities, and faster support response times in certain cases.
Bondada R. · Technician, Network Operations · Airlines/Aviation · May 13, 2026
Pros: What I liked most about Freshchat is that it is simple and easy to use, with a great UI and very easy onboarding. Mainly, having multiple channels in one place makes it easier for the team to manage and pick conversations efficiently. The pricing is also quite affordable, and the integration with Freshdesk works really well.
Cons: What I liked least about Freshchat is the lack of advanced features and integrations compared to some competitors, and the AI capabilities still feel a bit limited.
Rithik R. · Chief Executive Officer · Biotechnology · May 9, 2026
Overall positive. It helps my team manage thousands of chats each year with minimal friction or downtime.
Pros: Simple, intuitive interface that’s easy for new team members to learn. Integrates well with other tools.
Cons: Felt behind competitors with new AI features. Took too long to release tools that others already had.
Harry S. · Head of CSM · Accounting · November 12, 2025
The bot is great at handling customer queries and effectively escalates to a live agent when necessary to book appointments.
Pros: The conversation flows and strong language translation capabilities are a very valuable part of this chatbot for my department. I easily respond even to non-english chats.
Cons: There is nothing I dislike about this product, so it works perfectly for me without any technical hassle.
Okado W. · Marketing Manager · Semiconductors · September 19, 2025
I use FreshChat Daily. I chat with many clients throughout each day and it is easy to use even for individuals who are not tech savvy.
Pros: Easy to use. There is a record of previous chats that are easy to see and find. The check mark and double check mark to show when it is read is great as well.
Cons: I do not like that I cannot delete a chat if sent in error. There is a long process that must take place and in the medical field those minutes are precious.
Carla O. · Manager · Medical Practice · May 19, 2025
Overall great experience and highly reccomend Freshchat. Appreciate anything created to help free up valuable time.
Pros: The ability to communicate with customers through various channels (social media,mobile, web etc.) has made managing communication more efficient. The ability to set up automated responses helps free up time immensely, and focus on other tasks.
Cons: I don't really have cons, the only thing I can think of is that some of the programs such as the custom chatbot set ups were a bit overwhelming at first to learn.
Casey W. · Office Manager · Media Production · October 10, 2024
Nefasto. Pésimo, tras reportar al equipo de desarrollo un BUG, llevamos 6 meses con un error reportado en el chatbot, 4 veces han dicho que lo han solucionado, 4 veces en 6 meses y todo sigue igual.
Pros: Nada, llevamos 6 meses con un error reportado en el chatbot, 4 veces han dicho que lo han solucionado, 4 veces en 6 meses y todo sigue igual.
Cons: Todo es malo, el servicio de soporte de ellos es pésimo, el servicio de incidencias es peor todavía, eso si, cobrar por algo que no funciona lo llevan genial.
David C. · CEO · Computer Software · August 7, 2024
Pros: It has AI bot that is trained to answer all questions. Has made it easy to monitor employee conversations with clients and officials. I also like it’s fast contact with clients.
Cons: It has allowed us to maintain direct communication, so no dislike.
Joseph N. · Information Technology Specialist · Construction · May 12, 2024
Pros: The option to create a chatbot without any coding or development needed; it is well integrated with the other products in the "Fresh" software suite.
Cons: The chatbot is super hard to personalise, hard to set automated messages and the configuration for workflows is very unintuitive and tough to setup. We don't always receive notifications, the AI doesn't necessarily show the correct knowledge base articles, the redirection to the ticketing system is not very well done...
Pauline R. · SDR · Computer & Network Security · February 8, 2024
Overall experience has been fantastic. One of the things we wanted to do before we made the switch was test out the chatbot on our website to make sure that the transition was smooth, and we were assisted every step of the way with implementation.
Pros: At all of the "nodes" there are a ton of options. Whether it be conditional formatting, api, pictures, links, carousels... We decided to go with FreshChat just based on how many options we can offer the customer, instead of just a question and answer format.
Cons: The widget is not as "loud" as we would like it to be when the customer is on the website. We wanted it to pop up and have a message screen ready to interact with the customer, instead of just the widget icon in the corner of the page.
Jessica W. · IT Specialist · Construction · December 14, 2023
La mia esperienza con freshchat e eccellente , ma costosa rispetto ad altri software, buona chat , e supporto AI, la possibilità di controllare le chat in cronologia.
Pros: Mi piace la possibilità di creare conversazioni anche grazie AI facilitando domande e risposte scritte, quindi velocizzando la conversazione, la cronologia in memoria permette di visualizzare le varie conversazioni avute
Cons: Non mi piace che per l'integrazione di whatsapp si paghi , qualche inconveniente per l'assistenza reale, AI e sempre un'intelligenza artificiale, qualche volta ci vuole quella reale, e un po costoso come software
Valentina B. · Agricolo · Farming · November 2, 2023
Pros: Un très bon produit et très simple à utiliser avec de meilleures solutions de messagerie et permet de parler avec vos prospects et clients depuis les réseaux sociaux et des sites webs . J'adore et je le recommande
Cons: Un très bon produit de messagerie. Je n'ai rien de mal pour le moment
Samson Z. · Support agent · Commercial Real Estate · October 6, 2023
It helps us provide 24/7 support via a familiar and convenient channel
Pros: Eeasy to integarte and use. Simple and elegant interface.
Cons: I wish we could create AI agents who are as capable as ChatGPT
Todor T. · Helpdesk agent · Consumer Services · September 12, 2023
Pros: It's very easy to integrate with Whatsapp and to use the chat in general it's a good experience overall.
Cons: I haven't found any issues with the chat as of yet.
Yuri A. · Help Desk Manager · Information Technology and Services · September 1, 2023
It is helping by giving our customers a quick, familiar and simple way of contacting us so that they can receive the support they need. So ultimately it is helping our business grow.
Pros: It is simple and easy to use. The integration was seamless and fast. It is reliable and there is no downtime. It is very convenient for our customers to get in touch with us at any time.
Cons: I wish there was a better alert notification system when a chat has been initiated. There needs to be a constant alert until someone picks up the chat conversation.
Ted K. · Helpdesk Specialist · Consumer Services · August 31, 2023
In general , its good tool for direct contact with clients , user friendly for agents like any platform can always be improved .
Pros: I like the most that you can always edit , add or delete canned responses , so this can help agents to be ready always with answers to new updates .I like that its easy to be learned, not complicated
Cons: I prefer if there was option to delete a message after its sent to client , same feature as in whatsappAlso sometimes a new chat will come with no notification , even all notifications are on .Also it will be better to have a search option on the chats , based on the labels of the chats tickets And would be better also ,if chat can still be open for more than 24 hours .
Manar F. · supervisor · Health, Wellness and Fitness · August 22, 2023
Freshchat is used as a Live chat on our website which has bots to collect customer information & smartly transfer chat to agents. Freshchat has helped our business convert more prospects to sales & increased our customer's support & satisfaction overall too!
Pros: - Smart Chatbots- Chat automation- IntelliAssign- Smart Chat assignments- Auto-resolve, Labels- Integrates well with other Freshworks products- Strong customer support team- Simple to setup
Cons: - No support on weekends- Occasional bugs
Jayanth R. · Project Manager · Insurance · August 15, 2023
Pros: Me gusto que tiene un listado de respuestas predeterminadas, es un programa intuitivo y facil de usar.
Cons: Tiene problemas con su correccion ortografica.
Juan Andres M. · Administracion de Empresas · Information Technology and Services · July 18, 2023
Pros: Whenever I requested assistance, they would offer someone to assist me, but the person would then send me a whole bunch of highly technical tutorials and the jargon was over my head.
Cons: I could not figure out how to use or optimize it for my business. Also, it wouldn't integrate with ConvertKit.
Kate O. · CEO · Alternative Dispute Resolution · July 9, 2023
A well-rounded customer engagement platform that offers a wide range of features and integrations. It is a good choice for businesses of all sizes that are looking to improve their customer support.
Pros: Live chat feature allows businesses to connect with customers in real time.provides detailed analytics reports that businesses can use to track customer engagement, identify trends.Integrates with popular social media.
Cons: 1. Can be complex for smaller businesses.2. Lack of advanced reporting capabilities.3. The integrations are limited.
Anonymous User · Digital App · Hospital & Health Care · July 1, 2023
Pros: I loved being able to use an intelligent bot and program it my way, likewise, the best functionality is being able to mount it on any web page just by pasting the Json.
Cons: It would be great to be able to program the bot through some API
Jesus Emmanuel M. · Ingeniero en atencion al cliente · Computer Software · June 23, 2023
Overall, my experience with Freshchat was positive. It was a reliable and efficient platform that helped me provide better support to my customers. While there were some areas for improvement, such as the reporting capabilities, the platform was a valuable addition to my customer support toolkit.
Pros: I really liked the simplicity and user-friendliness of Freshchat. It was easy to set up and customize, and the chat interface was very intuitive. I also appreciated the automation features that allowed me to streamline my support processes.
Cons: One thing I didn't like about Freshchat was the limited reporting and analytics capabilities. While the platform provided basic metrics, such as response times and customer satisfaction ratings, I found it lacking in terms of more in-depth insights and analytics.
Marek T. · CEO · Financial Services · May 9, 2023
Pros: The user interface is very easy to use and understand. You can also customize their theme depending what you like for your needs.
Cons: Sometimes the notification sound is not working but still a good platform to use.
Anonymous User · Business Development Representative · Information Technology and Services · April 4, 2023
| 2 |
| 4 |
- |
| Customer Support | 2 | 4 | - |
| Customer Communications Management | 2 | 25 | - |
| Live Chat | 2 | 35 | - |
| Customer Service | 2 | 45 | - |
| Customer Engagement | 3 | 7 | - |
| Remote Work | 4 | 18 | - |