Naverisk

Pros: Hard to say as it was years ago, but very nice integration for 3rd party software

Cons: Some of the alerting was tough to set up, but they had great guidance available.

Pros: the fact they are understanding, its like a 7 star service at Dubai Burj

Cons: nothing, just inflation nice to able to claim vat back from the goverment.

Pros: The product is great and it meets all of our needs. But the Customer Service is exceptional.

Cons: Managing SLA warnings and failures is always a challenge for us We have a hard time determining the SLA triggers.

Pros: With Great Support and after sales training it stands out. Having real time monitoring of our clients Critical systems is a must for any MSP

Cons: Mobile app requires more functionality. Built in remote splashtop needs some features.

Pros: I've used them all since starting my MSP. Atera, Syncro, even Naverisk in it's early years.... I've been with N-Able for a while and for reasons I won't go into here, I decided to give Naverisk a trial. It didn't take me long to cancel N-Able and give Naverisk my money. It was a straightforward and easy decision. I'm self hosted, and the initial set up was very simple. I was up and running in around 30 minutes. The portal is easy to navigate. The support is top-notch. Scripts ACTUALLY RUN when you want them to. Windows Updates also work, and is very configurable. The service desk is very easy to manage, and the automation rules just rock! The email conversation with the sales guy was easy without any pushy tactics or hidden agendas. The online community is also very involved, and it [sensitive content hidden]is also there at Front Of House too. Oh, and the BI Reporting..... Never seen anything so detailed....

Cons: I can't think of anything I dislike about Naverisk right now

Pros: The intuitive unfussy user interface and the performance and reliability. The help and support during initial setup and ongoing.

Cons: Installation and updates still require a certain amount of manual work, although Naverisk will kindly do this for us as part of our fees, I still prefer to follow our own procedures and maintenence window.

Pros: $7e

Cons: It's technical so not for everyone but works great for us

Pros: Has a lot of features and are customizable, work most of the time.

Cons: A bit slow on connecting, too long to implement new features and interface some time will not load properly.

Pros: I can monitor my client sites on the go, and give them feedback 24/7

Cons: It would definitely make a massive difference in my life if there was a full blown Mobile Application.

Pros: Creating projects and adding multiple users to a ticket. The various reporting function that are available. Being able to create script packs. Console option when viewing a device. All the device information that pulls through.

Cons: Its very difficult to find older tickets on the system.

Pros: Remote control, Patch Management & Backups

Cons: Sometimes the splashtop would refuse to work and we would be required to use a temporary alternative example ANYDESK

Pros: Creating projects and giving us the option add multiple users to tickets and project. Creating scripts on users devices pulling reports from Devices

Cons: Searching for specific tickets need to be improved.

Pros: Reporting, monitoring, automation, RDP functionality all just works without a hitch. Deployment is super simple and fast. Once set up, deployment is pretty much turnkey. Also like the fact that we can run Python scripts to make certain tasks simpler and more autonomous.

Cons: The ticketing system could use a bit more attention. Creating tickets can sometimes be tedious and searching through previous tickets can be cumbersome.

Pros: As an administrative employee the pros of Navrisk is the layout and ease of use the reporting section is as it offers an easy way to monitor the work done by our technicians on a daily basis. Another pro is that the Naverisk team constantly works on development and updates to the system.

Cons: A con of the system would be that there are some sections that are a little complicated to work and find. As someone who works directly with admin, the client profiles would benefit with a full overview on services per company listed in a easy to view manner as this would assist the technicians on knowing what services the client has assigned to them, this may be a user error on my part but try as I might I cannot set this up (the system works well for clients that have remote support assigned but we cannot set up full client services on the system) Searching for tickets could have also been made simpler.

Pros: Creating projects and adding multiple users to a ticket. The various reporting function that are available. Being able to create script packs. Console option when viewing a device. All the device information that pulls through.

Cons: Its very difficult to find an old ticket.

Pros: A complete solution, attractive price but you pay with frustration.

Cons: A lot of problems, limited API, Slow response from support

Pros: Naverisk has a very easy to use interface, is fast and easy to deploy and manage

Cons: PSA could be improved and a more clearly defined part of the product

Pros: The seemless integration with Splashtop is fantastic. I also love the hardware and software inventory.

Cons: Navigation of the workflow (what is where) takes some getting used to. Not as intuitive as other products yet works really well

Pros: I like that setting up Naverisk is easyThe software comes with great capabilities and supports remote work greatly It makes it easy to offer remote support

Cons: I think everything about Naverisk is great as I have had no bad experiences using this product. It is flawless.

Pros: Ease of use and easy to deploy. The company was a pleasure to work with, and as a CIO I use this software in 25+ locations

Cons: The lack of a desktop ticketing API was a simple fix that should be incorporated sooner rather than later. Remote administration to the native admin profile would be a nice feature.

Pros: It has a ton of features and can provide quite a number of benefits if they are used

Cons: The interface is too busy and for all the features, you get lost in them and only end up using a handful. Too much digging is required to have things at the forefront of your display. It's information overload.

Pros: The platform was so easy to deploy, in a little under a day, it was set up and ready to deploy to all endpoints.

Cons: The alerts we receive for support tickets can be a little overwhelming.