Liine

Pros: Detailed data analysis. Gives the practice the opportunity to review patient calls with team members to ensure the best patient interactions are occurring at the practice.

Cons: Clarity around lead platforms and usage. We would appreciate more information regarding clicks to the website from google and additional search engines.

Pros: Makes it easy to contact patients. The automatic all system is great. Being able to keep up with calls in real time is super helpful.

Cons: There isn't anything I can think of that I do not like. Its easy to navigate, makes it easy to contact patients, etc.

Pros: So far, this software has been helping the office locate and see miss calls and also it helps with knowing if the patient is a new patient or existing.

Cons: That it does not allow text messages. As well the only thing i can add it would be useful for patients to state if the appointment is for cleaning or for a consult

Pros: Analytical data tells you where you need the most improvement and provides invaluable KPIs for daily operations. Track your marketing ROI so you are spending dollars on expenses the matter most.

Cons: I would like to default the timeframe to current month. Currently, it defaults to last week. At some point, I would also like to see future appointments booked for the month and quarter.

Pros: Very user friendly & the customer support is unmatched! No matter the level of technical experience on our team, the team at LIINE makes sure we are all well trained and that our campaigns are met with successful outcomes.

Cons: Absolutely nothing, anytime we have had the slightest operator issues the team at LIINE is there to help.

Pros: Clear call attribution from our websites to specific centers, real-time dashboards, and missed-call alerts/callback workflows that reduced leakage. UTM capture is solid, setup was straightforward, and support is responsive.

Cons: Pricing can spike with call volume minutes (overage fees). Some tagging/location mapping requires manual upkeep.

Pros: easy to use. I love how i can manage through the calls and see the reasons why some appointments were not booked.

Cons: ai does not always recognize existing patients or referrals. therefore, i find myself having to open tickets and ask staff for help.

Pros: Very organized system and not confusing to navigate. I like how it transcribes calls and is able to pick up the name of the person who answered the call as well so we can keep track of bookings.

Cons: I wish there was a way for voicemails to have their own separate tab, that way when they are called back we can see they were contacted back.

Pros: Liine offers reporting insights that's hard to get in the healthcare space because of the nature of needing to remain HIPAA compliant. It's given our front desk operations teams valuable feedback to develop and improve upon best practices that ultimately lead to a higher conversion rate on our digital ad dollars invested. It also informs our Google and Meta campaign, allowing us to optimize towards appointments booked instead of just clicks, phone calls or form fills.

Cons: Most of the data intentionally remains inside Liine vs being downloadable, but part of that is due to HIPAA.

Pros: LIINE has been an incredible asset to our practice. It delivers excellent value for money, providing powerful tools that more than pay for themselves. The ease of use is impressive, our team was able to get up and running quickly with minimal training. Security is clearly a priority, giving us peace of mind when handling sensitive patient data. Call management is seamless, helping us capture every opportunity and never miss an important lead. Their patient management features make follow-ups smooth and efficient, while the lead generation tools have noticeably increased new patient inquiries. The website and landing pages are professionally designed and highly effective at converting visitors into patients. Plus, their feedback tools help us continually improve our service and patient experience. LIINE is a game-changer, highly recommend!

Cons: There are a lot of reports to familiarize yourself with. But once you learn, it is easy. Also, You have to really know what you want configured. Your phone tech's will need to learn what LIINE captures and how to direct incoming calls.

Pros: call management, lead generation, ease of use, training tool, patient management, having everything in one place has been really helpful.

Cons: There are no cons this software has been very helpful. We use these numbers in our scorecard every week.

Pros: Ease of use, security, lead generation, patient management is all great. They truly help with the scheduling of patients, and allowing us to focus on in house patient care.

Cons: None, so far everything with liine has been great, there is good communication, and they do a great job of assisting us.

Pros: The ability to see where our new patient leads are coming from. This helps us see ROI for all our marketing and helps us focus future marketing campaigns to get the most from our marketing spend.

Cons: I don't have any complaints. The platform is easy to use and I can customize reports in any way to see the data I need. Liine sends me a weekly summary as well so any problem areas can be identified quickly.

Pros: Excellent customer service!!! [sensitive content hidden] is wonderful!!! She quickly offered assistance, and we greatly appreciate her knowledge and her time!!!

Cons: There's nothing I've disliked about Liine. It's an excellent system and a great way to monitor calls and scheduling.

Pros: What I like the most about Liine is that I am able check my stats and see how I am progressing in real time.

Cons: That I have to keep changing the filter to reflect my name instead of having it as a default option then changing it when i need to review team stats

Pros: The ability to track, monitor and follow up on leads and calls.

Cons: Doesn't always differentiate between new leads and existing patients, but not that big of a deal.

Pros: Wow! What can I say. Liine is the best tech platform i've ever worked with. Their customer support team is always available, and goes above and beyond. I am really impressed with the platform and the data it provides, and our large MSO organization relies on Liine to make critical decisions for our business. I would highly recommend Liine.

Cons: I can not think of any cons when thinking of Liine.

Pros: The ease of clients being able to communicate with our office, the tracking of connections with client, and the recorded calls, texts on file.

Cons: The immediate phone call after a client submits their request- it catches client by surprise and takes a minute for me to explain the process. As front of office, I need to be as quick as possible with ending phone calls.

Pros: Great tool to use for coaching employees

Cons: Incorrectly tracks calls- wrong departments and wrong associate

Pros: The support is amazing!! All information is available to see on one page

Cons: Mt least favorite thing about LIINE is text messages can get blocked

Pros: My favorite thing about Liine is the amount of data we get, we are a very metric driven organization, and these insights help us understand how we are doing in our marketing efforts

Cons: it is sometimes hard to navigate the dashboard, since there are a lot of metric tabs.

Pros: Convenient, easy to track, easy to use in the officee

Cons: Manual updates are limited for choices, could be more options

Pros: Product was decent in 2021 but tech as caught up and now irrelevant

Cons: They will not let you leave and will rew without notice and increase the contract rate without out notice on annual renewal without a new agreement.