Rating
4.4
150 reviews
Starting price
$1
Per Year
Categories
14
Founded
2001
Employees
210
TeamDynamix is a no-code ITSM/ESM platform with native AI and automation. The modern AI and automation architecture with enterprise integration enables teams to adapt and evolve easily, leading to a 98%+ customer retention rate. This ITIL-aligned unified platform offers ITSM/ESM with ITAM and PPM on one platform with native AI, automation, and integration. Leverage embedded AI to resolve tickets faster with suggested resolutions, content creation, and triage, reducing resolution time by 40-90%. Virtual Support Agents can deflect 30-60% of tickets by combining intent matching with automation that takes action across systems, allowing end-users to self-serve 24/7. While IT teams can automate repetitive tasks such as on/off-boarding, equipment replacement, and password resets without the need for developers or coding. The solution offers low admin overhead and deep functionality at a lower TCO. Known for its top-of-quadrant ITSM capabilities and faster time to value.
Ad spend / mo
$12K
81 paid keywords
Paid visits / mo
587
Organic keywords
178,904
Organic visits / mo
474,566
Authority
51
5,612 ref domains
Creatives run
47
as TeamDynamix Solutions LLC
Active now
21
last 14 days
Advertising since
Jun 2024
2+ yrs running
Last seen
today
still active
Running 24 ads on LinkedIn as TeamDynamix - a paid B2B channel, on top of any Google/Capterra spend. Includes video creative.
The shared messaging across Work Management & Team Task Collaboration Platform advertisers - the validated angles to copy. See the niche →
(150 reviews)
Pros: Honestly, not a whole lot but this was the system in place when I started in my role so I don't really have a choice but to use it.
Cons: There are a lot of things I don't like. It seems like it does not have key functionality that technicians need to manage their tickets and workloads, like calendaring (ability to schedule a meeting or time on a ticket) and it shows on your TDX Calendar, nor does it sync with your Outlook calendar. All tickets come into the "Service Desk" and you need to use an automation rule to get it to the right IT team, instead of having something like a "service board" to automatically direct tickets submitted with that request form to. The system is not very intuitive to learn, and from an admin perspective, there are a lot of things that just don't make sense. For example, I can see "locations" in the admin tool, but can't edit them there; I actually have to go to the Asset Management (or CI/Asset) module and go to locations in TDNext in order to edit "locations".
Paula R. · IT Service Desk and Operations Manager · Retail · May 9, 2024
Pros: It's simple and easy to use, and I was able to get good at using it and become efficient in my operations mostly just by experimenting with it
Cons: I wish a few features were more fleshed out. It seems you can search for assets by past owner or status, but not past name. You also cannot enter inactive users to search by past owner. Being able to do both of these things would greatly help in managing out assets on TD.
| Category | Page | Rank | Placement |
|---|---|---|---|
| iPaaS | 1 | 15 | - |
| Integration | 1 | 23 |
Domain confidence 99%
| Keyword they bid on | CPC | Pos | % budget | Landing page |
|---|
| servicenow competitors | $19.53 | 1 | 10.0% | www.teamdynamix.com/itsm-gartner/ |
| itsm solutions | $33.88 | 1 | 9.4% | www.teamdynamix.com/itsm-gartner/ |
| itsm software | $33.16 | 2 | 6.7% | www.teamdynamix.com/itsm-gartner/ |
| servicenow alternatives | $28.90 | 1 | 6.6% | www.teamdynamix.com/itsm-gartner/ |
| teamdynamix | $4.15 | 1 | 5.9% | www.teamdynamix.com/ |
| service management tools | $35.06 | 1 | 5.3% | www.teamdynamix.com/itsm-gartner/ |
| itsm tools | $22.86 | 2 | 4.6% | www.teamdynamix.com/itsm-gartner/ |
| gartner magic quadrant service management | $74.61 | 1 | 4.4% | www.teamdynamix.com/itsm-gartner/ |
| gartner magic quadrant itsm | $74.61 | 1 | 4.4% | www.teamdynamix.com/itsm-gartner/ |
| itsm gartner magic quadrant | $74.61 | 1 | 4.4% | www.teamdynamix.com/itsm-gartner/ |
| itsm magic quadrant | $79.41 | 1 | 4.0% | www.teamdynamix.com/itsm-gartner/ |
| gartner itsm | $82.00 | 1 | 3.5% | www.teamdynamix.com/itsm-gartner/ |
| gartner mq itsm | $74.61 | 1 | 3.1% | www.teamdynamix.com/itsm-gartner/ |
| gartner magic quadrant it service management | $74.61 | 1 | 2.5% | www.teamdynamix.com/itsm-gartner/ |
| gartner service management | $82.00 | 1 | 2.1% | www.teamdynamix.com/itsm-gartner/ |
ITSM Magic Quadrant
ITSM Quadrant & Vendor Report — Rated 4.6/5 by peer users in 2025 Gartner ITSM survey—low admin, fast deployment. Get the ITSM Gartner® Voice of the Customer Report to compare vendors. ITSM Quadrant Leader. Fast Migration.
https://www.teamdynamix.com
Gartner® IT Service Management | ITSM Magic Quadrant
Download the Gartner® ITSM Peer Insights Report to compare vendors. Get the ITSM Gartner® Voice of the Customer Report to compare vendors.
https://www.teamdynamix.com
Gartner® IT Service Management
Top ITSM Vendors Compared — Get your free copy of the Gartner® Customers' Choice Quadrant Report to compare vendors. Gain valuable insights to select the best ITSM. Download Gartner® Peer Insights™ report. Fast Migration.
https://www.teamdynamix.com
IT Service Management Rankings
Enterprise-Level ITSM Platform — 2025 Gartner Strong Performer in ITSM—high agility, low admin overhead. Reviewers gave TeamDynamix 4.6/5 for product capabilities, deployment & support experience. Modernize ITSM.
https://www.teamdynamix.com
ITSM Magic Quadrant - Gartner® IT Service Management
Download the Gartner® ITSM Peer Insights Report to compare vendors. Gain valuable insights to select the best ITSM. Download Gartner® Peer Insights™ report. Voted Top Vendor Support.
https://www.teamdynamix.com
Maverick F. · IT Help Desk Specialist · Health, Wellness and Fitness · May 9, 2024
Pros: Ease of use, scope of tools, range of options, ease of customization.
Cons: Can be complicated to start. Need to have a good base for your processes before you start implementing.
Stephanie H. · Systems Application Manager · Education Management · May 9, 2024
Pros: The ease of setup and end user interface. The training and support are excellent.
Cons: The inability to assign tickets directly to individual positions out of the box.
Jeremy M. · LMS System Admin - Service Desk Manager · Higher Education · May 8, 2024
Extremely positive. I love their virtual online conference - Converge. In addition, their advisory groups are amazing and provide a great deal of insight and knowledge not only from the TDX group lead but from other users of the system. Agenda items are always relevant.
Pros: Implementation was relatively smooth. TDX team great to work with and very knowledgeable, and readily available to provide recommendations. System is straightforward with minimal end user training.
Cons: Although having several options, sometimes too many paths can overwhelm and confuse users.
Theresa V. · Project Manager and Sr. Business Analyst · Higher Education · May 8, 2024
The implementation has been a bit difficult as I believe TDX did not have enough employees trained in the areas we were hoping for. We got through it, and they have proven their willingness to help and answer questions in a timely manner.
Pros: Overall, I believe PMI would approve of this PMIS and think for the cost, it is a great platform that does a lot of things we needed that our last product did not. Resource Management, ticketing, etc.
Cons: It's a bit cumbersome at first. The constant popup windows make screensharing a nightmare and the dropdowns don't show on the screenshare. This makes collaboration a bit difficult.
Anonymous User · Project Manager · Higher Education · May 8, 2024
Overall, I am absolutely happy with TeamDynamix! It has made our paper/physical processes so much easier by transitioning them into a digital TDX process. The workflows really help drive these digital processes and it keeps all stakeholders in the loop and keeps the processing moving forward on a timely pace.
Pros: Being able to customize services to meet our organizational and process needs. Also, the ability to create services not just for IT but for all departments and divisions of our university. TDX makes it easy to turn paper/physical processes into something digital and more automated.
Cons: I feel like every time I start a new project in TDX, I am able to get 99% of the way to the goal without issues. There is always a 1% limitation where I have to get creative and bend TDX to get what I need done. It always requires a bit of extra work but it's doable.
Anonymous User · System Admin · Higher Education · May 7, 2024
Pros: they are very easy company to work with.
Cons: sometimes errors occur and it is hard to pinpoint the why without having to talk to customer service.
Jonathan B. · Process Automation Developer · Consumer Goods · May 6, 2024
Pros: Easy to learn and use. Very customizable.
Cons: The reporting capabilities aren't great.
Heather V. · Salesforce Admin · Higher Education · April 24, 2024
Our experience has been great so far. The price point for what we get has been affordable. Our renewals contain reasonable increases. We meet with the TDX team quarterly, and they provide product roadmaps and tips and tricks. We have a .25 FTE managing the product, which is GREAT compared with other ITSM tools that require a full-time staff member to program the tool. It is not needed with TDX.
Pros: I loved the ease of the product setup. They walk you through the process and assign an implementation specialist who meets with you regularly to help. Once set up, reporting is easy, and the incident management process is solid and logical. The product has a fast response time, and the knowledgebase is easy to set up and configure. This product also can be configured for special business process flows if needed.
Cons: I cannot think of something that we truly dislike. The product might be more clear if the Knowledgebase and Services Catalog were merged. That confuses some of our users.
Andrea T. · Director of Client Services · Higher Education · April 5, 2024
Pros: Ever since implementing TDX, we have found nothing but great things about it. It has been a wonderful ESM service for us.
Cons: I have noticed a couple small things that we do not like, such as users are not able to add contacts to tickets after being submitted, but it is a small issue since we had it always available in our previous system.
Darrin J. · Sr. IT Support Technician · Medical Devices · January 8, 2024
TeamDynamix means business. It is exclusively the best.
Pros: The most outstanding experience I have with TeamDynamix is it's flexibility and intuitiveness. Integration and implementation is a walk in the park. The self service portal is a good idea since no time is wasted. The tool is cost effective and quite user friendly.
Cons: Basically, the PPM features lack that much flexibility and effectiveness. Improvement is needed. Otherwise, TeamDynamix is great.
Gabriel D. · B to B Strategy Consulting · Information Services · January 3, 2024
It has been a great tool that we have expanded several times to better serve the organization.
Pros: The ease for users to create tickets has been a big productivity increase for the organization.
Cons: The inability for a user to change the status of a ticket makes that process more difficult.
Allen B. · Director of Information Systems · Hospital & Health Care · August 17, 2023
Pros: ITIL ticketing system that extends to ESM. It integrates in a fully integrated Project Management platform.
Cons: UI is dated with too many popup windows. They are working on a full UI redesign to address this in a coming release.
Andrew B. · System Analyst II · Government Administration · May 24, 2023
We have used 4 other ITSM tools and this one is by far the best one we have used and implemented. They are great to work with.
Pros: This product has many features that are functional and easy to use. It has the ease of use that non-technical people can set it up and do updates. We love that we can also store out assets in it and link them to the Service Desk tickets.
Cons: If there are features missing, the company listens and gets them added.
Sarah B. · Campus Solutions DBA · Higher Education · May 24, 2023
Pros: The client portal is simple and easy to use.
Cons: The reporting mechanism has too much extra clicking to see what I want.
Veronica C. · Client Support Specialist · Government Administration · May 23, 2023
We are a high education institution that has been using TeamDynamix for almost two years now. TeamDynamix is about a million times better than our old ticketing system. It has helped my team becomes more efficient in how they handle tickets and our end users are so much happier using this product than our old one.
Pros: I absolutely love how TeamDynamix lives and breathes efficiency. This product has helped improve the time it takes for my techs to resolve end users tickets. Another thing I love about TeamDynamix is their support personnel. Every time I have had to reach out to their support, they are always so nice and help to resolve the issue in a very timely manner.
Cons: Sometimes I can get a bit overwhelmed with everything I can do in TeamDynamix. While it is not necessarily a bad thing that we can customize so many things, it has been a little bit of a learning curve.
Bryson C. · Help Desk Manager · Higher Education · May 23, 2023
Pros: Great Asset Management System and Great ticketing system
Cons: the asset management system can be a little bit clunky to use at first
Anonymous User · Technical Systems Specialist & Administrator · Consumer Goods · May 23, 2023
It is great that some of our suggestions were actually taken in count and implemented pretty quickly. Being the College's First line of service to users of Faculty/Staff & Students this is pretty nice.
Pros: Highly customizable with a lot of power and development behind it. Very open to new technologies to be easily integrated.
Cons: Everything for searching needs to be sourced through a report, difficult to find the most important information in details without building a form or layout of data.
Christopher W. · IT User Support Specialist I · Higher Education · May 23, 2023
Pros: The integration and support teams are great!
Cons: Some basic features are lacking. Form fields, like location, do not auto-populate with user record data.
Billy A. · Change Manager · Education Management · May 23, 2023
It was a little confusing in the beginning but they have helped us a great deal.
Pros: The job gets done and they help. I fine them to be very helpful with all of their tools
Cons: It was a little confusing in the beginning but they have helped us a great deal.
Josephine M. · Programmer Anaylist · Government Administration · May 22, 2023
They have been fairly responsive and good about working with us to figure out solutions.
Pros: They have good handle on all the basics and have a good team who seem to implement things people ask for.
Cons: Their API isnt the best and their asset management doesnt have a "mass delete" option
Seth T. · Applications Analyst · Education Management · May 22, 2023
As the implementation admin and current admin, TDX customer support has been amazing. We have used TDX reports to deliver meaningful data to our Six Sigma Green Belts, and have improved our service desk response time drastically.
Pros: The reporting features are extremely flexible. Not only does it let you create meaningful dashboards, but the reporting will also help determine problem areas you may not have been aware of.
Cons: At the time of purchase the UX was not overwhelming, but that is being corrected.
Brian P. · Director of Client Technology and Customer Support · Higher Education · May 22, 2023
Pros: Useability. Able to create shared ticketing applications for other departments to use.
Cons: Some software limitations, having to put lots of enhancement requests in.
Emilee I. · Customer Success Analyst · Information Technology and Services · May 22, 2023
Pros: TeamDynamix has great reporting capabilities and an easy to use client portal. Loads of features and customizations to help make the platform work best for your organization.
Cons: The UI opening new windows on most clicks is not ideal, and there are a few odd choices in functionality, such as surveys taking 24 hours to go out. Would like an easier way to manage parent/child ticket relationships.
Simon M. · Senior Service Analyst · Government Administration · May 22, 2023
| Service Desk | 2 | 2 | - |
| IT Service | 2 | 5 | Shortlist |
| Asset Tracking | 2 | 13 | - |
| ITSM | 2 | 14 | Shortlist |
| IT Project Management | 2 | 16 | - |
| Help Desk | 2 | 25 | - |
| IT Asset Management | 2 | 30 | Shortlist |
| Project Portfolio Management | 2 | 33 | Shortlist |
| Business Process Management | 2 | 37 | - |
| Project Tracking | 3 | 5 | - |
| Workflow Management | 4 | 14 | - |
| Project Management | 4 | 25 | - |