TeamDynamix

Pros: Ease of use, scope of tools, range of options, ease of customization.

Cons: Can be complicated to start. Need to have a good base for your processes before you start implementing.

Pros: The ease of setup and end user interface. The training and support are excellent.

Cons: The inability to assign tickets directly to individual positions out of the box.

Pros: Implementation was relatively smooth. TDX team great to work with and very knowledgeable, and readily available to provide recommendations. System is straightforward with minimal end user training.

Cons: Although having several options, sometimes too many paths can overwhelm and confuse users.

Pros: Overall, I believe PMI would approve of this PMIS and think for the cost, it is a great platform that does a lot of things we needed that our last product did not. Resource Management, ticketing, etc.

Cons: It's a bit cumbersome at first. The constant popup windows make screensharing a nightmare and the dropdowns don't show on the screenshare. This makes collaboration a bit difficult.

Pros: Being able to customize services to meet our organizational and process needs. Also, the ability to create services not just for IT but for all departments and divisions of our university. TDX makes it easy to turn paper/physical processes into something digital and more automated.

Cons: I feel like every time I start a new project in TDX, I am able to get 99% of the way to the goal without issues. There is always a 1% limitation where I have to get creative and bend TDX to get what I need done. It always requires a bit of extra work but it's doable.

Pros: they are very easy company to work with.

Cons: sometimes errors occur and it is hard to pinpoint the why without having to talk to customer service.

Pros: Easy to learn and use. Very customizable.

Cons: The reporting capabilities aren't great.

Pros: I loved the ease of the product setup. They walk you through the process and assign an implementation specialist who meets with you regularly to help. Once set up, reporting is easy, and the incident management process is solid and logical. The product has a fast response time, and the knowledgebase is easy to set up and configure. This product also can be configured for special business process flows if needed.

Cons: I cannot think of something that we truly dislike. The product might be more clear if the Knowledgebase and Services Catalog were merged. That confuses some of our users.

Pros: Ever since implementing TDX, we have found nothing but great things about it. It has been a wonderful ESM service for us.

Cons: I have noticed a couple small things that we do not like, such as users are not able to add contacts to tickets after being submitted, but it is a small issue since we had it always available in our previous system.

Pros: The most outstanding experience I have with TeamDynamix is it's flexibility and intuitiveness. Integration and implementation is a walk in the park. The self service portal is a good idea since no time is wasted. The tool is cost effective and quite user friendly.

Cons: Basically, the PPM features lack that much flexibility and effectiveness. Improvement is needed. Otherwise, TeamDynamix is great.

Pros: The ease for users to create tickets has been a big productivity increase for the organization.

Cons: The inability for a user to change the status of a ticket makes that process more difficult.

Pros: ITIL ticketing system that extends to ESM. It integrates in a fully integrated Project Management platform.

Cons: UI is dated with too many popup windows. They are working on a full UI redesign to address this in a coming release.

Pros: This product has many features that are functional and easy to use. It has the ease of use that non-technical people can set it up and do updates. We love that we can also store out assets in it and link them to the Service Desk tickets.

Cons: If there are features missing, the company listens and gets them added.

Pros: The client portal is simple and easy to use.

Cons: The reporting mechanism has too much extra clicking to see what I want.

Pros: I absolutely love how TeamDynamix lives and breathes efficiency. This product has helped improve the time it takes for my techs to resolve end users tickets. Another thing I love about TeamDynamix is their support personnel. Every time I have had to reach out to their support, they are always so nice and help to resolve the issue in a very timely manner.

Cons: Sometimes I can get a bit overwhelmed with everything I can do in TeamDynamix. While it is not necessarily a bad thing that we can customize so many things, it has been a little bit of a learning curve.

Pros: Great Asset Management System and Great ticketing system

Cons: the asset management system can be a little bit clunky to use at first

Pros: Highly customizable with a lot of power and development behind it. Very open to new technologies to be easily integrated.

Cons: Everything for searching needs to be sourced through a report, difficult to find the most important information in details without building a form or layout of data.

Pros: The integration and support teams are great!

Cons: Some basic features are lacking. Form fields, like location, do not auto-populate with user record data.

Pros: The job gets done and they help. I fine them to be very helpful with all of their tools

Cons: It was a little confusing in the beginning but they have helped us a great deal.

Pros: They have good handle on all the basics and have a good team who seem to implement things people ask for.

Cons: Their API isnt the best and their asset management doesnt have a "mass delete" option

Pros: The reporting features are extremely flexible. Not only does it let you create meaningful dashboards, but the reporting will also help determine problem areas you may not have been aware of.

Cons: At the time of purchase the UX was not overwhelming, but that is being corrected.

Pros: Useability. Able to create shared ticketing applications for other departments to use.

Cons: Some software limitations, having to put lots of enhancement requests in.

Pros: TeamDynamix has great reporting capabilities and an easy to use client portal. Loads of features and customizations to help make the platform work best for your organization.

Cons: The UI opening new windows on most clicks is not ideal, and there are a few odd choices in functionality, such as surveys taking 24 hours to go out. Would like an easier way to manage parent/child ticket relationships.