Bigin by Zoho CRM

Pros: Customer support has been excellent, very responsive and helpful whenever we faced issues or needed clarification. The team is quick to resolve problems and provides clear guidance, which has made onboarding and daily use much smoother for our operations.

Cons: The platform has limited customization options, which makes it harder to fully adapt the CRM to our specific workflows and business needs. As we scale and require more tailored processes and integrations, this becomes a constraint compared to more flexible CRM systems.

Pros: zoho bigin is great for our non-profit, as they provide great CRM services with enough functionality that we need, especially the gmail plugin they offer for google chrome works great to import relevant contacts directly into out bigin CRM. we would recommend using bigin for every SMB and nonprofit that needs simple yet powerful functionality.

Cons: the performance and speed coould slightly be improved to make it feel more snappier but the value for money is great!

Pros: I like the exceptional simplicity and user-friendly interface, which allows small businesses to transition away from spreadsheets without the steep learning curve of complex, traditional CRMs.

Cons: the biggest drawbacks of Bigin by Zoho CRM include limited customization options for fields, a lack of advanced automation for complex workflows, and limited third-party integrations

Pros: Price is great for SME's Sales Pipeline feature keeps it Simple Connects with Email & Messaging Apps

Cons: I found it challenging to connect to the Telephony or maybe i dont know how. The UI can be more smooth

Pros: It helps me stay organized, never miss follow-ups, and manage all client interactions in one place. The mobile app is also very helpful when I’m on field visits.

Cons: At times, customizing fields and pipelines for specific real estate needs requires extra effort. Rest it is an amazing CRM to go for.

Pros: Ce CRM est réellement top. Il permet d'avoir un suivi excellent de nos clients et prospects. Simple d'utilisation, je recommande pour toutes personnes/ entreprises

Cons: Honnêtement, aucun aspect négatif pour le moment. Il est complet, que ce soit au niveau des fiches contacts/ entreprise que les pipelines de ventes.

Pros: Bigin by Zoho is a great choice for small teams or solo operators. It’s simple to set up, easy to use, and keeps your pipeline organized without unnecessary complexity. The interface is clean, automation features are helpful, and it covers everything you need to manage deals efficiently. Perfect if you want a lightweight CRM that just works

Cons: nothing - easy to use, and keeps your pipeline organized without unnecessary complexity. The interface is clean, automation features are helpful, and it covers everything you need to manage deals efficiently. Perfect if you want a lightweight CRM that just works

Pros: It's simple and easy to use. The UI is very straight forward, which makes it easy to use and efficient. Your team won't have to make a masters degree to learn how to use it.

Cons: Don't have support in Spanish. Lack of support for unified inbox (have to get an additional product)

Pros: What I liked most was the uncluttered, pipeline-focused interface. It takes the headache out of CRM management by focusing purely on moving deals forward, and the built-in telephony means I never have to leave the app to close a sale

Cons: While the simplicity is its greatest strength, the limited reporting depth and strict caps on custom fields mean that fast-growing teams might outgrow the platform's capabilities relatively quickly

Pros: What I liked most about Bigin by Zoho CRM is how simple and intuitive it is. It makes it easy to manage contacts, track deals, and keep the sales process organized without feeling overly complicated. The interface is clean, the setup is quick, and it’s a very practical solution for small businesses

Cons: What I liked least is that some advanced CRM features are more limited compared to larger, more complex platforms. However, for a small business or a team looking for simplicity and ease of use, this is usually not a major issue.

Pros: User-friendly interface, easy lead management, and seamless integration with other Zoho tools—making it simple to track deals and organize customer interactions efficiently.

Cons: Limited advanced features and integrations compared to full CRM platforms, and customization or reporting options can feel restricted for growing teams.

Pros: Fast and Intuitive. Thank you Zoho! Keep producing and helping entrepreneurs with such great tools to maximise efficiency.

Cons: Yet to figure out. However, feel that Zoho should provide a comprehensive tutorial video of using all features which can maximize the rate of adoption of Bigin.

Pros: It’s easy to use and very affordable for small and medium-sized businesses. Also the automations are a gamechanger.

Cons: There aren't any real cons because it’s an entry level CRM. I would just include easier WhatsApp intergration where one can easily open a chat through the app.

Pros: Best value for the price, easy to use, and email integrations to make lead management simple. Looking forward to what they come out with next!

Cons: Not many add-on features, since the price is fair, upgrades that compete with other CRM software can be more competitive.

Pros: After trying to setup hubspot, which i gave up on i decided to try Zoho after seeing a sign for it in Union Station. So far it seems so simple to use and I am loving it.

Cons: There is not much I do not like so far. It seems very easy to work with and I cannot wait to get it going live.

Pros: It helps me manage my customer data effectively and is very user friendly. The analytics offer a good view on performance parameters and can be customized easily to meet my organizational requirements

Cons: Still trying hard to find something to write. There is nothing that I can find as a con about this product

Pros: Simple, intuitive interface with just the right features for small teams-easy to adopt and use daily.

Cons: Limited advanced customization, but it’s understandable given how lightweight and beginner-friendly the product is.

Pros: Es muy intuitivo, fácil de usar, y bastantes beneficios. Permite conectar con Zoho Mail, para administrar los leads.

Cons: Es un sistema que cumple con todos los requerimientos de un software para iniciar actividades comerciales B2B.

Pros: workflow automation, lead stage mapping, cost effective, pipeline management, outreach automation, lead generation

Cons: the sales team has not been as transparent as i would like them to be and some features are hard to identify making support inevitable

Pros: Bigin by Zoho CRM is very easy to use with a clean interface. Lead and pipeline management are simple and effective, and task reminders help ensure no follow-ups are missed. It offers great value for money for small teams.

Cons: It has limited advanced automation and customization options. For large teams or complex workflows, more advanced features would be helpful.

Pros: Love how easy it is to enter many different fields under one contact. It also has dark mode, which for me working with a stigmatism helps.

Cons: I find when selecting a contact, it will bring up a quick menu of different contact information, with that menu I would like to be able to put up what I would like to see at a quick glance.

Pros: The Pipeline module is great and allows us to track the process of sales and delivery so management knows where every sale is at with a glance in the Dashboard. Also appreciated that there were lots of templates to start from, and the templates are laid out by teams/groups as well as by industry.

Cons: It took me a little time to figure out how to get other Zoho apps to link up and what data can be transferred/sync'd. It is disappointing that the data fields being sync'd cannot be modified. For example, products added to the Sales Pipeline cannot transfer to a quote or invoice.

Pros: Bigin is a really simple, highly intuitive CRM, ideal for small businesses who are looking to roll out an easy to use product that just works. There's a learning curve as you'd expect but it's minimal. Bigin comes with an extensive suite of ready to go pipelines or you can custom build your own - either way, you could be up and running in order an hour.

Cons: I haven't found any downsides yet as we're still only starting out - maybe they'll come in time. I guess being one of the lesser know CRMs, Youtube tutorials aren't as plentiful as you'd hope for but that said, it's not really that difficult to figure out how to do most things.