Missive

Pros: Missive is the solution to a problem we've had for a long time. Email collaboration, onboarding new staff who need access to multiple inboxes, automated rules, signatures, group chat, etc. It's made internal communication, email handoff, and overall collaboration a breeze. Their customer support is very fast and responsive, A+. Big fan!

Cons: I wish they had a way to video chat (like Slack has) team members and since it's very robust, integration takes a little longer than I'd like

Pros: Missive is very helpful for teams that handle a lot of emails. It keeps everything organized with shared inboxes, and the ability to assign conversations and add internal notes makes teamwork much smoother.

Cons: There is a bit of a learning curve in the beginning, especially when setting up rules and workflows. Some features are not immediately intuitive.

Pros: The real-time co-writing is probably the standout feature. When we're working on partner outreach or anything that needs careful wording, being able to build emails together makes a huge difference. Having the complete thread history visible also stops us from accidentally replying twice or missing something important.

Cons: Analytics are pretty bare-bones. Would really like deeper data on how fast we're responding and how the team's performing overall

Pros: Missive makes shared inbox management very easy and improves team collaboration through internal comments, assignments, and clear ownership of emails.

Cons: Initial setup and workflow structuring take some time, and reporting features could be more detailed.

Pros: Having the full payment conversation history right there helps me figure out how to handle each client - you can spot the patterns and adjust your approach accordingly. We built out a tagging system based on how overdue things are (30 days, 60 days, on payment plans, or disputed) which makes it dead simple to focus on the urgent stuff first.

Cons: The phone app works fine for basics but missing some of the desktop functionality I'd want when I need to check on accounts away from my computer.

Pros: The comment feature is very useful—it lets us add notes and context directly without messy email chains. It also helps us quickly assign tasks during busy times.

Cons: Right out of the box, the notifications are a bit too frequent, so everyone needs to adjust their settings. The mobile app works well, but it doesn’t have all the features available on the desktop version.

Pros: I like how I can tag my team in messages when I need their input! It is a good platform to communicate and coordinate with your team while also communicating with customers/clients.

Cons: All of the different inboxes can get confusing. Sometimes I feel like I don't know where my messages are going!

Pros: Missive makes team communication seamless through its shared inbox. It allows everyone involved in a conversation to easily stay in the loop, backread, and collaborate without needing to forward emails or manually update each other. This is especially helpful for sales and team-based workflows.

Cons: The scheduling features could use improvement. There are times when managing scheduled messages or timing options feels limited or a bit messy, which can lead to missed messages or confusion.

Pros: It is easy to use and make it easy to organize messages. Tagging people in threads also make it easier to communicate with one another.

Cons: When searching, you have to be very specific about what you are searching for. Sometimes I am not sure and do not remember the title of what I am looking for so it make it difficult.

Pros: I like how easy it is to use and organized I can make everything. It is super easy to to email customers and stay on top of everything.

Cons: Sometimes it glitches when a lot of updates are happening and I don't realize it needs an update. But nothing super negative.

Pros: allows us to text customers in an organized way. I especially love the snooze, send later and different folders

Cons: I'd love to be able to see the messages I've snoozed. If e accidentally snooze a message, no way to find it unless I remember the name / until it pops back up

Pros: he biggest win for us is writing emails as a team effort instead of solo. We can work on client responses together, drop feedback in the comments section, and get everyone on the same page before anything goes out. Plus the automatic sorting rules keep our deals organized without us having to manually file everything.

Cons: Searching through our email history from several months back takes longer than I'd like - works fine but isn't lightning fast.

Pros: SO easy to communicate internally about customer requests. Constant updates. Easy to learn. Such a great product!

Cons: Would love it if group text messages was easier to use with the dialpad integration. We use group texts a lot with customers and would be a great add.

Pros: I like that missive allows me to be able to help my team easier and quicker. With so many conversations happening at once, missives tools help keep things straight.

Cons: Sometimes when I archive something from my inbox, it archives for my coworker too. Im not sure if its something Im doing wrong, but Im always just in my own inbox.

Pros: streamline communication - love the way that our team can communicate and triage conversations and tag coworkers

Cons: lack of group message capabilities via Dialpad - would love to be able to message multiple people with Dialpad through Missive without having to go

Pros: Running AP and AR at the same time means I'm constantly switching between paying vendors and chasing client payments. Being able to set up different inboxes for each function but access them all from the same platform keeps things way more manageable than our old setup.

Cons: The ERP integration isn't quite where it needs to be - we're still manually syncing payment info between Missive and our accounting system after conversations wrap up.

Pros: What I like most about Missive is how it keeps team communication and emails in one place. The ability to collaborate on threads, leave internal comments, and assign conversations makes it easy to stay organized and ensures nothing gets missed.

Cons: It can feel overwhelming at first due to many features. The interface gets cluttered, and notifications can be easy to miss sometimes.

Pros: How easy it is to collaborate with a team on the same projects/ communication. Also the time saving templates & scheduled send options.

Cons: I wish I could easily view what emails/texts I have snoozed. I also wish there was a way to merge conversations when you're apart of multiple teams, and duplicate email threads are shared showing different content. Makes communication confusing & easy to miss details.

Pros: Ability to double-check with experienced team members before sending has been extremely valuable—particularly when handling complex billing disputes or unusual payment scenarios. Additionally, the ready-made response templates we have developed are highly effective, especially when managing repetitive payment confirmation requests throughout the day.

Cons: Some of our vendor invoices come through as PDFs that don't display correctly in the preview pane, which means I end up downloading them anyway. It's a minor inconvenience but happens often enough to be noticeable.

Pros: I’ve used almost every email application over the last 20 years, Missive is hands-down the best i’ve ever used

Cons: Outstanding Customer Service, immediate response to email and the application is just so easy to use

Pros: Managing both accounts payable and receivable requires handling vendor payments and client collections simultaneously. Missive makes this much easier by allowing us to create separate shared inboxes for AP and AR, all within a single platform.

Cons: It would be more effective with stronger integration capabilities with ERP systems. Currently, we need to manually update payment systems after email communications.

Pros: The best part for our team is writing client emails together before sending. Everyone adds to drafts, gives feedback through comments, and we make sure the message is right. Automation takes care of keeping our pipeline organized so we're not manually moving things around all the time.

Cons: Search works fine for recent stuff but gets slow when you need to find threads from several months ago.

Pros: Consolidates multiple Gmail accounts into one clean interface, works entirely in the browser, and the mobile app is genuinely good. Customer support is responsive and helpful.

Cons: Took a little getting used to initially - took me ages to figure out how to use the sidebar effectively - it thinks slightly differently to a standard email client. Not a complaint really, just an adjustment.