Rating
4.3
76 reviews
Starting price
$12
Per User
Categories
4
Employees
0
osTicket is a help desk solution designed to help businesses of all sizes manage incoming support requests to streamline customer service operations. Key features of the platform include custom ticket queues, ticket filters, configurable help topics, ticket locking mechanism, ticket transfer, thread action, service level agreement plans, customer portal, search functionality, task management, and more among others. It also lets administrators send personalized automated responses to clients.
Ad spend / mo
$0
0 paid keywords
Paid visits / mo
0
Organic keywords
3,062
Organic visits / mo
7,322
The shared messaging across Contact Center & Helpdesk Software advertisers - the validated angles to copy. See the niche →
(76 reviews)
Overall, my experience with osTicket has been very positive. It provides a reliable and cost-effective ticketing solution that helps keep support requests organized and manageable.
Pros: One thing I liked most about osTicket was how easy it was to set up and manage support requests in one centralized platform. The interface is straightforward, ticket organization is efficient, and the customization options made it simple to adapt the system to our workflow. It also provides solid automation and email integration features that helped improve response times and overall support efficiency.
Cons: One downside of osTicket is that the user interface can feel somewhat outdated compared to newer help desk platforms.
Anonymous User · IT Assistant Manager · Health, Wellness and Fitness · May 20, 2026
I would recommend thia software to any company, it easily open and manage tickets from customers in need of support.
Pros: This software for customer support is really easy to use, well designed and completely free to use.
Cons: Nothing in particulasr, pricewise this is a very good solution for small and medium companies in need of customer care automated system
Maria Eleonora P. · Owner · Entertainment · June 15, 2025
| Category | Page | Rank | Placement |
|---|---|---|---|
| Issue Tracking | 2 | 28 | Shortlist |
Domain confidence 98%
A great addition to provide support to users whatever the project or task is. This software is a powerhouse delivering precise and autonomous support to clients and customers.
Pros: The software is easy to configure and customize completely. It allows for complete customization making it a perfect support option.
Cons: OsTicket had some minor learning curves but overall having fully understood the software from the comprehensive instructions issues were easily resolved.
Samuel R. · Intensive Housing Based Case Manager · Legal Services · June 13, 2025
i really enjoy using it and will continue to use it, I just can't commit to it exclusively until I see more results.
Pros: its very user friendly, pretty effective as long as you have a strong customer base or an effective marketing team.
Cons: unfortunately, smaller companies like this can't compete with eventbrite - its just too powerful with its built in marketing.
Ronald H. · owner · Entertainment · June 13, 2025
Pros: The initial setup and hosting appeared to be easy to install and configure on Linux system. User enrolment was an easy process as well.
Cons: I simply don't like it. OS Ticket proved to have poor and outdated interface and functionality that we simply embarrassed to show to our clients.
Kir I. · Network Admin · Computer Networking · June 9, 2025
The experience I had with osTicket as a company was extremely poor, they are arrogant, condescending and want to send invoices without doing a needs analysis. Their prices are way out of market (wanting more then Freshdesk which is a far more established ticket system). When you reach out for assistance on their Github, you are met with ridicule. Overall, if you self host it and have time to figure out nitty gritty issues, this is a good system. Had I been forced to engage with the people of osTicket, I would rather use alternate software.
Pros: The ease of customization for creating various help topics, the ability to auto assign certain tickets to certain people, the ability to create customer organizations on the account.
Cons: The experience of optimizing it is extremely painful. After about a month of trying to figure it out, I found that the wrong version of PHP was installed. This is not mentioned anywhere in the install docs. The UI is pretty old school and not visually appealing.
Anonymous User · CTO · Transportation/Trucking/Railroad · June 9, 2025
I would give my overall experience with osTicket a 10/10! It is user friendly for my entire office, and nobody has ever complained about the use of the platform!
Pros: osTicket has made it a seamless experience in connecting with our clientele! My office enjoys the use of osTicket!
Cons: I have no complaints about osTicket. It has been user friendly, and a big help in helping our company not only expand, but learn the importance of taking care of our customers.
Isaac A. · CEO · Human Resources · May 20, 2025
good, but needs improvement [sensitive content hidden]
Pros: good for startups, midsize companies easy to use
Cons: no code
srini n. · Operations · Education Management · May 19, 2025
My overall experience with osTicket was great, I have successfully been able to manage several events by using this platform. With improvementgs via live chat support, I will gladly continue to use this platform.
Pros: What I like most about osTicket is that it is free to use, this is what separates this company from other companies similar to it.
Cons: I would like to see improvement in customer support, I feel like this type of company needs to have live chat support to help out consumers.
Rita E. · Freelance artist · Accounting · May 12, 2025
Overall, my experience with osTicket has been really positive. I liked that it started as an open-source solution, which gave us a chance to test and customize before committing to the supported package—plus, the upgrade was affordable. The support team has been great, very responsive and willing to go the extra mile. It's easy for both users and techs to navigate, and the customization options are solid.
Pros: What I really like about osTicket is that it starts out as a solid open-source option, and upgrading to the supported package was very reasonably priced. Their team went above and beyond when we needed help. The platform is super customizable and easy to use—both for the front-end users and on the technical side. It just works well.
Cons: My only personal gripe is the graphical display—I’m just not a fan of how it looks. It’s nothing major, just a preference thing.
Misty V. · It System Admin · Computer Networking · April 9, 2025
* It helps support teams track, prioritize, and resolve customer issues efficiently. * IT Help Desk: * It's used to manage internal IT support requests from employees.
Pros: It is osTicket is a widely used open-source ticketing system that helps organizations manage and track customer support requests. Here's a breakdown of its uses and advantages:
Cons: Uses: * Customer Support: * It centralizes customer inquiries from various channels (email, web forms, phone) into a single platform.
Hamed A. · Manager · Alternative Medicine · March 28, 2025
I would use another ticket system if given the chance.
Pros: It let users submit and use a functioning ticket system.
Cons: It was very heavy ended and confusing for both the admin side and the user side.
Jeff T. · Lead Design and Support · Computer Networking · March 19, 2025
I really liked the usage interface and it was easy to use than other competitions
Pros: Honestly all of it i couldn't find a single thing that wasn't to my liking
Cons: To be real with you, it was spot on, perfect.
ASIM R. · Administrative assistant · Airlines/Aviation · March 17, 2025
Overall my experience has been awesome. We implemented Osticket for new work and fix orders and the use has been incredible.
Pros: The most I loved about osTicket was how easy and simple creating a ticket became for our customers, they don't have the needs to interact with one of our representatives for it. Increasing the orders we can manage offline and then just send a notice to the customer whenever the order is completed or if we need to take additional steps. It is fully customizable so we can choose whatever we want to add or remove.²
Cons: I haven't find any issues until now, but since we have less interactions with some of our customers we might lose some sales opportunities.
Jelfry S. · Help desk supervisor · Consumer Services · March 3, 2025
Es wurde im Team gut angenommen. Nach ein paar Anpassungen und Optimierungen läuft es für uns perfekt.
Pros: Open Source Einfach zu bedienen Gut zu administrieren Anpassbar durch Erweiterungen oder Programmierungen
Cons: Das Setup hat und etwas Zeit gekostet, da einige Dinge nicht direkt ersichtlich sind
Ulli B. · Fachinformatiker · Computer Software · February 27, 2025
The OsTicket tool did not help much with the organization of tasks and requirements in the company where I work, because the area where I am is IT and this tool is essential to have a better management of the requirements that come out daily, that is why I recommend its use.
Pros: I really like this ticket tool because it helped me keep the requirements in our company in order. Before I discovered this tool, everything was in disarray and it was very difficult to work, but thanks to OsTicket everything was much better.
Cons: What I didn't like very much is that it is a complete tool and has many functions that at first it is difficult to understand what each function is for, but by watching tutorials and manuals I was able to understand the use of the tool much better.
Daniel C. · Telecommunications Technician · Education Management · February 24, 2025
Wir haben es in einer kleinen Kundenumbung genutzt, dort war es aus Kostennutzen Sicht perfekt.
Pros: Kostenloses Ticketsystem für kleinunternehmen, gegen kleines Geld erweiterter Support bzw Hosting buchbar. Bietet AD Anbindung sowie SelfService Portal. Klasse Support Community
Cons: Ehr für kleiner Umgebungen/ Kunden gut nutzbar. Keine vernünftige CMDB Verwaltung.
Andreas K. · Delivery Manager · Information Technology and Services · February 13, 2025
One of the standouts features for us is the email piping, which automatically creates tickets from incoming emails—saving us tons of time. It’s also been really easy to integrate with other tools, which makes the system even more powerful. Overall, osTicket has greatly improved our customer support process, and I’d recommend it to businesses looking for a reliable and customizable helpdesk solution.
Pros: It helps us to streamline our customer support system, and it’s been a game-changer for our team. The setup was straightforward, and the platform allowed us to customize our ticket management system to fit our specific needs. The ticketing workflow is clean and intuitive, and the ability to categorize and prioritize support requests has significantly improved our response times
Cons: While osTicket is feature-rich, there’s a bit of a learning curve for new users, especially with some of the more advanced features like SLA management and reporting. But once you get the hang of it, the system is pretty flexible and scalable
James W. · Operations Manager · Transportation/Trucking/Railroad · February 10, 2025
Pros: osTicket is the best open source help desk management software
Cons: osTicket very time-consuming to set up for beginner
Anonymous User · Engineer · Food & Beverages · February 7, 2025
osTicket makes managing the daily flow of tickets easy and simple across a vast team.
Pros: Extremely intuitive ticket management interface that the whole IT department can follow and report with.
Cons: Somewhat convoluted process to integrate into Microsoft SSO, but easy once you follow their documentation.
Ed S. · Service Desk Manager · Construction · January 24, 2025
Pros: osTicket enables easy ticket management for us.
Cons: osTicket has not caused disruption in service.
Shania P. · Assistant Finance Manager · Accounting · January 21, 2025
Overall I feel the experience with OsTicket is positive. we used the site to submit tickets for work orders and the quality of use with the system is top notch. i would recommend this company to anyone in need of a great support system.
Pros: OsTicket is an Easy to get support through our systems. the ease of use with simple design is what i like most about this company.
Cons: i think the response time could use an improvement but overall i enjoy this product for the company use.
Bryson G. · CRNA · Medical Practice · January 10, 2025
Liegt schon länger zurück, da OS Ticket nicht mehr auf unserem NAS System von Synology läuft.
Pros: Leider keine Möglichkeit es weiter zu nutzen
Cons: Das es nicht mehr für das neuere Betriebssystem von Synology verfügbar ist.
Andreas M. · GF - Inhaber · Information Technology and Services · January 3, 2025
I try this one and it's realy basic ticket solution we decid to switch to GLPI
Pros: -open source - easy to us - low cost - easy to setup
Cons: - Limited customizable - security vulnerabilities
Anonymous User · it technician · Construction · December 19, 2024
We switched some months ago from another product. After the initial settings (creation of staff, set the email subjects, the SLA, the fields to be displayed...) we start using OsTicket and it works really well. You just need to learn to manage and move among the various tabs, that may be a bit confusing sometime. I also use OsTicket via mobile phone, the web pages are clear and easy to navigate and interact. Well Done!
Pros: First of all, you can use OSticket freely, install it on a Linux machine, set your environment and you will have a fully working ticketing system. The interface may not look appealing, but it has all the information and features you need, plus of course you can customize it. Customers can open tickets via web interface or simply sending an email (you have to set this feature). You will receive an alert via email (remember to customize the alert) and on dashboard a new ticket will be displayed. Just assign it to yourself (or other collegue) and interact. Files and images can be attached. Very simple and intuitive to use. When you are on holiday you can set the holiday mode on your profile so you will not receive notifications, just remember to uncheck it when you come back.
Cons: You need a Linux machine and a bit of knowlegment to make OStocket work. Anyway you will find documentation on internet. Interface may look old. I suggest to zoom it.
Sara A. · Engineer · Information Technology and Services · May 25, 2024
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