osTicket

Pros: its very user friendly, pretty effective as long as you have a strong customer base or an effective marketing team.

Cons: unfortunately, smaller companies like this can't compete with eventbrite - its just too powerful with its built in marketing.

Pros: The initial setup and hosting appeared to be easy to install and configure on Linux system. User enrolment was an easy process as well.

Cons: I simply don't like it. OS Ticket proved to have poor and outdated interface and functionality that we simply embarrassed to show to our clients.

Pros: The ease of customization for creating various help topics, the ability to auto assign certain tickets to certain people, the ability to create customer organizations on the account.

Cons: The experience of optimizing it is extremely painful. After about a month of trying to figure it out, I found that the wrong version of PHP was installed. This is not mentioned anywhere in the install docs. The UI is pretty old school and not visually appealing.

Pros: osTicket has made it a seamless experience in connecting with our clientele! My office enjoys the use of osTicket!

Cons: I have no complaints about osTicket. It has been user friendly, and a big help in helping our company not only expand, but learn the importance of taking care of our customers.

Pros: good for startups, midsize companies easy to use

Cons: no code

Pros: What I like most about osTicket is that it is free to use, this is what separates this company from other companies similar to it.

Cons: I would like to see improvement in customer support, I feel like this type of company needs to have live chat support to help out consumers.

Pros: What I really like about osTicket is that it starts out as a solid open-source option, and upgrading to the supported package was very reasonably priced. Their team went above and beyond when we needed help. The platform is super customizable and easy to use—both for the front-end users and on the technical side. It just works well.

Cons: My only personal gripe is the graphical display—I’m just not a fan of how it looks. It’s nothing major, just a preference thing.

Pros: It is osTicket is a widely used open-source ticketing system that helps organizations manage and track customer support requests. Here's a breakdown of its uses and advantages:

Cons: Uses: * Customer Support: * It centralizes customer inquiries from various channels (email, web forms, phone) into a single platform.

Pros: It let users submit and use a functioning ticket system.

Cons: It was very heavy ended and confusing for both the admin side and the user side.

Pros: Honestly all of it i couldn't find a single thing that wasn't to my liking

Cons: To be real with you, it was spot on, perfect.

Pros: The most I loved about osTicket was how easy and simple creating a ticket became for our customers, they don't have the needs to interact with one of our representatives for it. Increasing the orders we can manage offline and then just send a notice to the customer whenever the order is completed or if we need to take additional steps. It is fully customizable so we can choose whatever we want to add or remove.²

Cons: I haven't find any issues until now, but since we have less interactions with some of our customers we might lose some sales opportunities.

Pros: Open Source Einfach zu bedienen Gut zu administrieren Anpassbar durch Erweiterungen oder Programmierungen

Cons: Das Setup hat und etwas Zeit gekostet, da einige Dinge nicht direkt ersichtlich sind

Pros: I really like this ticket tool because it helped me keep the requirements in our company in order. Before I discovered this tool, everything was in disarray and it was very difficult to work, but thanks to OsTicket everything was much better.

Cons: What I didn't like very much is that it is a complete tool and has many functions that at first it is difficult to understand what each function is for, but by watching tutorials and manuals I was able to understand the use of the tool much better.

Pros: Kostenloses Ticketsystem für kleinunternehmen, gegen kleines Geld erweiterter Support bzw Hosting buchbar. Bietet AD Anbindung sowie SelfService Portal. Klasse Support Community

Cons: Ehr für kleiner Umgebungen/ Kunden gut nutzbar. Keine vernünftige CMDB Verwaltung.

Pros: It helps us to streamline our customer support system, and it’s been a game-changer for our team. The setup was straightforward, and the platform allowed us to customize our ticket management system to fit our specific needs. The ticketing workflow is clean and intuitive, and the ability to categorize and prioritize support requests has significantly improved our response times

Cons: While osTicket is feature-rich, there’s a bit of a learning curve for new users, especially with some of the more advanced features like SLA management and reporting. But once you get the hang of it, the system is pretty flexible and scalable

Pros: osTicket is the best open source help desk management software

Cons: osTicket very time-consuming to set up for beginner

Pros: Extremely intuitive ticket management interface that the whole IT department can follow and report with.

Cons: Somewhat convoluted process to integrate into Microsoft SSO, but easy once you follow their documentation.

Pros: osTicket enables easy ticket management for us.

Cons: osTicket has not caused disruption in service.

Pros: OsTicket is an Easy to get support through our systems. the ease of use with simple design is what i like most about this company.

Cons: i think the response time could use an improvement but overall i enjoy this product for the company use.

Pros: Leider keine Möglichkeit es weiter zu nutzen

Cons: Das es nicht mehr für das neuere Betriebssystem von Synology verfügbar ist.

Pros: -open source - easy to us - low cost - easy to setup

Cons: - Limited customizable - security vulnerabilities

Pros: First of all, you can use OSticket freely, install it on a Linux machine, set your environment and you will have a fully working ticketing system. The interface may not look appealing, but it has all the information and features you need, plus of course you can customize it. Customers can open tickets via web interface or simply sending an email (you have to set this feature). You will receive an alert via email (remember to customize the alert) and on dashboard a new ticket will be displayed. Just assign it to yourself (or other collegue) and interact. Files and images can be attached. Very simple and intuitive to use. When you are on holiday you can set the holiday mode on your profile so you will not receive notifications, just remember to uncheck it when you come back.

Cons: You need a Linux machine and a bit of knowlegment to make OStocket work. Anyway you will find documentation on internet. Interface may look old. I suggest to zoom it.