LogMeIn Resolve

Pros: This definitely helps solves customer issues and allows us to help diagnose and resolve those specific issues.

Cons: There are some features i would love to be added in but at the moment it seems its works pretty well.

Pros: I love how you can get help by letting a tech person log into your computer and fix it for you. Especially when you have tries and you don’t know what you are doing

Cons: I love it. There is nothing that I don’t love about it. It is all very helpful, I don’t know what I would do with out it.

Pros: Very convenient tool to assist clients and staff with PC and device issues and critical updates remotely

Cons: Console sometimes can become unresponsive; migration tool leaves a lot to be desired when switching over.

Pros: Ability to remotely control client computer to resolve issues.

Cons: I am not sure at the moment as I only use this to resolve things remotely.

Pros: Logmein Resolve offers Quick remote access to assist customers in real time

Cons: It often resolves to websites outside of the US and is blocked by the system

Pros: It's intuitive interface and robust file transfers are impressive making it easy to use even for novices.

Cons: Sometimes there are billing issues by including unforeseen charges. The price could be a bit cheaper.

Pros: Seamless remote access and user friendly interface

Cons: Poor Apple device support. A little pricey compared to competitors

Pros: This app has proven to be a valuable addition for our organization's technical support needs. Its user-friendly design ensures that even non-technical staff can navigate it with ease.

Cons: I haven’t found any issues, and it delivers everything as promised. It’s a reliable tool that I can confidently recommend.

Pros: La gestion d’incident , résolution prise en main création de groupe déploiement facile de client

Cons: Avant il y avait GoTo assist on ne peut plus séparer les éditions

Pros: The software is user-friendly and helps me efficiently manage customer requests.

Cons: I wish there were more customization options for ticket organization and reporting capabilities.

Pros: The ability to contact customers with my cell and not let them get my personal number and be able to turn it on and off

Cons: Forgetting to turn it off and get calls when off work

Pros: The interface is very user friendly. Great customer service and prompt replies.

Cons: I don't have any cons to say with my experience so far!

Pros: The software is user-friendly and has helped improve our response time to customer inquiries.

Cons: There is room for improvement in the reporting and analytics features, which would be beneficial for tracking performance and identifying areas for improvement.

Pros: The customizable ticketing system and real-time reporting are excellent features. It's made our workflow so much smoother.

Cons: The user interface could use some improvement to make it more intuitive. Also, the mobile app needs more functionality and better navigation.

Pros: GoTo Resolve gives us the solution we need for remote employees to connect to PCs in office

Cons: GoTo Resolve experiences some latency issues every now and then

Pros: GoTo Resolve offers me a lot of tools to manage our company's IT resources and provide real time support to our users. Having information such as what operating system a computer is running, who is currently logged in, and what the computers resource usage is on my control panel has been a great help in providing support.

Cons: The two biggest issues I've encountered is GoTo Resolve is a bit more resource hungry when providing remote support compared to other remote desktop solutions. Some of our older machines run extremely slowly when I'm using it to remote in. Additionally if the GoTo Resolve client on a machine decides to stop it can be a pain instructing a user how to restart it and is usually easier to tell them to reset the entire machine. The GoTo Resolve client handles users changing poorly which is usually when the client crashes.

Pros: Didn't have to pay for it, the company is paying for the licensing.

Cons: Not being able to remote into an end-user's system while they were having a problem.

Pros: After successfully saving our client's computer on GTR, we gained convenient remote access and deeper control. Now, we can use the command prompt without needing the client's cooperation.

Cons: Saving and installing files on a client's computer can sometimes be challenging. Occasionally, the installation may not work, while other times it will function properly.

Pros: I like what was described to us as a selling point, ticket system, integrated with Teams, inventory management, ease of use, etc.

Cons: It's a task getting it implemented, we have a free trial account that cannot be deleted so we cannot contact support and open a ticket as it wants us to pay even though we have paid several thousand dollars up front for the year. It's not easy to configure, the ticket system is iffy at best and they don't even know how to help you configure it themselves.

Pros: la gestion et la classification des ticket et l'intégration à TEAMS est pratique

Cons: la prise en main à distance et moins facile à utiliser que l'était go to assist pout la prise en main sans surveillance go to resolve ne fonctionne pas sur des client en Windows 7 se qui peut encore arriver

Pros: Intuitive, easy too use, easy to change to admin mode

Cons: Explain user on how to use it. The need to download and than start the program manually which is sometimes not obvious for the users

Pros: License model is straight forward. We can use GoToResolve in the Browser or in the App.

Cons: WebConsole makes it sometimes hard to connect to a remote support session. This is also depending on our Intune managed devices environment.