Customer Communications Management

https://www.capterra.com/customer-communications-management-software/

Niches in this category - the functional product types blended into "Customer Communications Management" (73)

Contact Center & Helpdesk Software54 Customer Communications Orchestration & Omnichannel Inbox36 AI Chatbot & Conversational AI Platform32 Customer Communications Management (CCM) Software26 Conversational & Messaging CRM24 Customer Engagement & Cross-Channel Messaging Platform22 Customer Service AI Agent & Automation Platform20 SMS & Mobile Messaging Marketing Platform18 CRM Software16 WhatsApp Business Messaging & Marketing Platform15 Marketing Automation Platform7 CPaaS / Messaging API Platform7 Reputation & Review Marketing Platform7 Conversational Marketing & Chatbot Lead Capture7 AI Voice Agent & Voicebot Platform7 Unified Communications (UCaaS) Platform5 Customer Data Platform & AI Personalization5 Shared Inbox & Collaborative Email Platform5 Loyalty & Customer Engagement Platform5 Hotel Guest Messaging & Communication Platform4 Workflow Automation & BPM Platform4 Text-to-Pay & Conversational Payment Platform4 Live Chat & Website Messaging Software4 Business Management Suite for SMBs4 Client Portal & Document Collection Platform4 Business VoIP & Cloud Phone System3 Sales Engagement & Dialer Platform3 Personalized Video Marketing & Sales Video Platform3 Document & Content Management Software3 Lead Capture & Lead Management Software2 Secure Encrypted Messaging & Collaboration Platform2 Dental & Medical Practice Management Software2 Ecommerce Marketing Automation Platform2 Online Community & Discussion Platform2 Voice of Customer & Experience Management Platform2 Social Media Management & AI Content Platform2 Patient Engagement & Communication Platform2 Field Service Management Software2 Customer Engagement Platform for Restaurants & Local Businesses2 Automotive Dealer CRM & DMS2 Push Notification & Web Engagement Platform2 Industry-Specific Vertical Business Software2 Machine Translation & Localization Platform2 Trade & Home Services Job Management Software1 Staffing Agency Software1 Mass Notification & Critical Event Management Platform1 Co-Browsing & Visual Customer Support Platform1 Guest Experience & Hospitality CX Platform1 Guest WiFi Marketing & Analytics Platform1 Accounts Receivable Automation & Collections Software1 Information Archiving & eDiscovery Software1 Conversation Intelligence & Speech Analytics1 Sales Intelligence & Prospecting Platform1 Enterprise AI Search & Knowledge Management1 AI Agent Builder & Orchestration Platform1 Email Client-Integrated CRM1 Customer Feedback & Text Analytics Platform1 AI Sales Assistant & Revenue Intelligence1 AI Learning & Course Creation Platform1 Document Generation & Assembly Software1 Secure File Sharing & Cloud Storage Platform1 Digital Asset Management (DAM) Software1 Hospitality & Guest CRM1 AR Remote Assistance & Visual Field Support Platform1 Digital Sales Room & Buyer Engagement Platform1 Work Management & Team Task Collaboration Platform1 Email Marketing Software1 E-Invoicing & Tax Compliance Software1 Multichannel Listing & Marketplace Management Software1 B2B Sales Rep & Wholesale Order-Writing App1 Investment & Deal Management CRM1 AI Transcription & Meeting Assistant1 Applicant Tracking System1

392 products9 pages scraped of 9398 in category12 sponsored24 shortlisted

#	Product	Rating	Reviews	Rec	Ease / Svc / Feat / Value	Description
251	tele-LOOK	4.5	2	-	4.0 / 4.5 / 4.0 / 4.0	Instant live video support for service teams. Fix technical issues remotely. Basic version from €0. Learn more about tele-LOOK
252	Appy Pie Live Chat	4.5	2	-	5.0 / 4.5 / 4.5 / 4.0	Live Chat Software is a solution for businesses seeking to enhance their customer support and engage with website visitors in real time Learn more about Appy Pie Live Chat
253	Birdeye Messaging	4.5	2	-	4.0 / 4.5 / 4.5 / 4.5	Birdeye Messaging is a customer messaging solution that can manage all messages from prospects and customers. Learn more about Birdeye Messaging
254	Airy	4	2	-	4.5 / 5.0 / 3.0 / 5.0	Airy helps you engage in meaningful conversations with your customers that form long-lasting relationships through messaging. Learn more about Airy
255	CX Genie	4	2	-	4.5 / 4.0 / 3.0 / 5.0	CX Genie, the AI-powered customer support platform is designed to manage, automate, streamline, and elevate customer service operations Learn more about CX Genie
256	Cincom Eloquence	3.5	2	-	4.5 / 5.0 / 3.5 / 4.0	Improve customer experience and streamline customer communications processes with document design, delivery, and deployment tools. Learn more about Cincom Eloquence
257	Trring Me	3.5	2	-	4.0 / 4.0 / 4.0 / 4.5	Customizable chatbot that allows businesses to manage customer interactions via automated responses, reports, broadcasts, and more. Learn more about Trring Me
258	EZ BizCom	3.5	2	-	3.5 / 4.0 / 3.5 / 5.0	It is a solution integrated into SAP B1 to accelerate and automate the communications sent to customers and vendors. Learn more about EZ BizCom
259	Everyware	5	1	-	5.0 / 5.0 / 5.0 / 5.0	Any business craves increased customer loyalty and reduced A R cycles. Everyware Integrated payment / SMS solutions easily deliver. Learn more about Everyware
260	Comapi	5	1	-	5.0 / 5.0 / 5.0 / 5.0	Comapi is a communications software that offers features such as live chat, SMS, app messaging and push notifications Learn more about Comapi
261	Sendchamp	5	1	-	5.0 / 5.0 / 4.0 / 5.0	A solution that helps businesses communicate with customers across various messaging channels from one place. Learn more about Sendchamp
262	SmartCOMM	5	1	-	5.0 / 5.0 / 5.0 / 5.0	We help the worlds largest enterprises simplify their customer and business communications. Learn more about SmartCOMM
263	Chatiico	5	1	-	5.0 / 5.0 / 5.0 / 5.0	Chatiico.com serves all types of companies that need a way to communicate with customers. Learn more about Chatiico
264	Enreach Omnichannel	5	1	-	5.0 / 5.0 / 5.0 / 5.0	Cloud-based and AI-enabled software managing customer communication channels like phone, chat, email, and SMS on one platform. Learn more about Enreach Omnichannel
265	AutoServe Hub	5	1	-	5.0 / 5.0 / 5.0 / 5.0	Cloud-based customer communication management tool that helps businesses handle reviews and facilitate collaboration with clients. Learn more about AutoServe Hub
266	Sweego	5	1	-	5.0 / 5.0 / 4.0 / 5.0	Sweego is a European API for transactional email and SMS, with inbound email routing to enable bi-directional email workflows. Learn more about Sweego
267	OnePgr	5	1	-	5.0 / 5.0 / 5.0 / 5.0	Next generation Sales Engagement Platform to drive leads with email sequencer, parallel dialer, task management, & sales video meetings Learn more about OnePgr
268	roombriks	5	1	-	5.0 / 5.0 / 5.0 / 5.0	The AI notes app for anyone in back-to-back meetings. Learn more about roombriks
269	Perfect Doc Studio	5	1	-	5.0 / 5.0 / 5.0 / 5.0	Simplify customer communication across 6 channels with a user-friendly tool in 100+ languages that integrate with any business system Learn more about Perfect Doc Studio
270	Epicor Service CRM	5	1	-	5.0 / 3.0 / 5.0 / 4.0	Epicor Service CRM (formerly known as MechanicNet) is a web-based solution that helps auto businesses remain connected with customers. Learn more about Epicor Service CRM
271	Experia	5	1	-	5.0 / 5.0 / 5.0 / 5.0	Experia is a cloud customer engagement application through digital and social networks. Learn more about Experia
272	Brand Embassy	5	1	-	5.0 / 5.0 / 5.0 / 0.0	Brand Embassy is an omnichannel digital customer service platform for contact centers. It is cloud scalable and costs saving solution. Learn more about Brand Embassy
273	Courier	5	1	-	4.0 / 5.0 / 4.0 / 4.0	Courier lets you design your notifications once and deliver them to any channel via a single API. Learn more about Courier
274	Dynamics 365 Sales	5	1	-	3.0 / 0.0 / 3.0 / 0.0	Insights-based solution for sales acceleration designed to enable individualized selling at scale. Learn more about Dynamics 365 Sales
275	Tailwind	5	1	-	5.0 / 5.0 / 5.0 / 5.0	Tailwind by Extenteam provides on-demand guest support using hospitality-trained pros, boosting satisfaction, loyalty, and bookings. Learn more about Tailwind