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Customer Communications Management
https://www.capterra.com/customer-communications-management-software/Niches in this category - the functional product types blended into "Customer Communications Management" (73)
Contact Center & Helpdesk Software54Customer Communications Orchestration & Omnichannel Inbox36AI Chatbot & Conversational AI Platform32Customer Communications Management (CCM) Software26Conversational & Messaging CRM24Customer Engagement & Cross-Channel Messaging Platform22Customer Service AI Agent & Automation Platform20SMS & Mobile Messaging Marketing Platform18CRM Software16WhatsApp Business Messaging & Marketing Platform15Marketing Automation Platform7CPaaS / Messaging API Platform7Reputation & Review Marketing Platform7Conversational Marketing & Chatbot Lead Capture7AI Voice Agent & Voicebot Platform7Unified Communications (UCaaS) Platform5Customer Data Platform & AI Personalization5Shared Inbox & Collaborative Email Platform5Loyalty & Customer Engagement Platform5Hotel Guest Messaging & Communication Platform4Workflow Automation & BPM Platform4Text-to-Pay & Conversational Payment Platform4Live Chat & Website Messaging Software4Business Management Suite for SMBs4Client Portal & Document Collection Platform4Business VoIP & Cloud Phone System3Sales Engagement & Dialer Platform3Personalized Video Marketing & Sales Video Platform3Document & Content Management Software3Lead Capture & Lead Management Software2Secure Encrypted Messaging & Collaboration Platform2Dental & Medical Practice Management Software2Ecommerce Marketing Automation Platform2Online Community & Discussion Platform2Voice of Customer & Experience Management Platform2Social Media Management & AI Content Platform2Patient Engagement & Communication Platform2Field Service Management Software2Customer Engagement Platform for Restaurants & Local Businesses2Automotive Dealer CRM & DMS2Push Notification & Web Engagement Platform2Industry-Specific Vertical Business Software2Machine Translation & Localization Platform2Trade & Home Services Job Management Software1Staffing Agency Software1Mass Notification & Critical Event Management Platform1Co-Browsing & Visual Customer Support Platform1Guest Experience & Hospitality CX Platform1Guest WiFi Marketing & Analytics Platform1Accounts Receivable Automation & Collections Software1Information Archiving & eDiscovery Software1Conversation Intelligence & Speech Analytics1Sales Intelligence & Prospecting Platform1Enterprise AI Search & Knowledge Management1AI Agent Builder & Orchestration Platform1Email Client-Integrated CRM1Customer Feedback & Text Analytics Platform1AI Sales Assistant & Revenue Intelligence1AI Learning & Course Creation Platform1Document Generation & Assembly Software1Secure File Sharing & Cloud Storage Platform1Digital Asset Management (DAM) Software1Hospitality & Guest CRM1AR Remote Assistance & Visual Field Support Platform1Digital Sales Room & Buyer Engagement Platform1Work Management & Team Task Collaboration Platform1Email Marketing Software1E-Invoicing & Tax Compliance Software1Multichannel Listing & Marketplace Management Software1B2B Sales Rep & Wholesale Order-Writing App1Investment & Deal Management CRM1AI Transcription & Meeting Assistant1Applicant Tracking System1
392 products9 pages scraped of 9398 in category12 sponsored24 shortlisted
| # | Product | Rating | Reviews | Rec | Ease / Svc / Feat / Value | Description |
|---|---|---|---|---|---|---|
| 1 | 4.4 | 145 | - | 3.9 / 4.1 / 4.4 / 3.9 | Adobe Experience Manager Sites is an AI-powered content management system enabling teams to deliver personalized experiences at scale. Learn more about Adobe Experience Manager | |
| 2 | 4.3 | 4 | - | 4.0 / 4.3 / 4.3 / 4.7 | Elixir Cloud is the modern, scalable CCM platform for reaching more people with better comms — and way less effort. Learn more about Elixir Cloud | |
| 3 | Zendesk Suite AdShortlist | 4.4 | 4,079 | - | 4.3 / 4.3 / 4.4 / 4.2 | Zendesk offers the industry leading customer support solution. Learn more about Zendesk Suite |
| 4 | Zoho Desk AdShortlist | 4.5 | 2,212 | - | 4.4 / 4.3 / 4.5 / 4.5 | Zoho Desk helps businesses unify customer communication over the phone, email, live chat, SMS, social media,l and instant messaging. Learn more about Zoho Desk |
| 5 | 4.7 | 680 | 87% | 4.6 / 4.7 / 4.5 / 4.6 | The customer communication tools you need to book clients, manage projects, and get paid. Start your 7 day free trial today. Learn more about HoneyBook | |
| 6 | Freshdesk AdShortlist | 4.5 | 3,420 | 81% | 4.5 / 4.5 / 4.3 / 4.4 | Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Learn more about Freshdesk |
| 7 | InfoFlo Ad | 4.5 | 97 | - | 4.4 / 4.3 / 4.4 / 4.6 | HIPAA compliant Case Management software made simple so you can focus on your running your organization all at an affordable price! Learn more about InfoFlo |
| 8 | Bitrix24 AdShortlist | 4.2 | 990 | - | 4.0 / 4.0 / 4.3 / 4.2 | Bitrix24 is #1 free CRM, customer communication and helpdesk software used by 15 million businesses. Cloud, mobile, open source. Learn more about Bitrix24 |
| 9 | Text Ad | 4.7 | 28 | - | 4.7 / 4.7 / 4.6 / 4.4 | Customer service software that drives revenue. AI agents, live chat, tickets, and automation in one inbox. Learn more about Text |
| 10 | Intercom AdShortlist | 4.5 | 1,133 | - | 4.4 / 4.3 / 4.4 / 4.0 | Intercom is an AI platform that combines an AI agent with a helpdesk to deliver efficient customer experiences. Learn more about Intercom |
| 11 | 4.8 | 15 | - | 4.3 / 4.5 / 4.6 / 4.7 | Eclipse provides customer communications software to produce enterprise-class e-forms and documents and labels. Learn more about DocOrigin | |
| 12 | 4.8 | 35 | - | 4.7 / 4.8 / 4.8 / 4.7 | ReviewInc's online reputation management and customer experience software drives new online reviews and ratings. Learn more about ReviewInc | |
| 13 | WhatsApp Shortlist | 4.7 | 16,356 | 89% | 4.8 / 4.3 / 4.6 / 4.7 | WhatsApp helps businesses engage customers, boost sales, and enhance service through direct communication. Learn more about WhatsApp |
| 14 | Telegram Shortlist | 4.7 | 6,416 | 86% | 4.7 / 4.3 / 4.6 / 4.7 | Telegram is a secure and fast messaging application for mobile and desktop devices. Learn more about Telegram |
| 15 | Viber Shortlist | 4.4 | 4,059 | - | 4.6 / 4.3 / 4.3 / 4.5 | Ideal for businesses of all sizes, it is a customer engagement tool that provides users with eCommerce brand discovery options. Learn more about Viber |
| 16 | 4.5 | 3,050 | 81% | 4.5 / 4.4 / 4.3 / 4.4 | Improve all customer relationships, from lead generation all the way to conversion with Pipedrive's all-in-one sales solution. Learn more about Pipedrive | |
| 17 | LiveAgent Shortlist | 4.7 | 1,781 | 88% | 4.6 / 4.7 / 4.6 / 4.6 | Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes. Learn more about LiveAgent |
| 18 | 4.1 | 1,298 | - | 3.6 / 4.0 / 4.1 / 3.8 | The smarter way for small businesses to do great work. Keap helps businesses organize client information and daily work in one place. Learn more about Keap | |
| 19 | Text Request Shortlist | 4.6 | 1,193 | - | 4.6 / 4.7 / 4.5 / 4.6 | The text messaging service that is crafted to cut through the noise, so you can connect with customers anytime, anywhere. Learn more about Text Request |
| 20 | 4.7 | 730 | 88% | 4.8 / 4.5 / 4.5 / 4.7 | Bigin is an affordable, user-friendly CRM that acts as an unified platform for managing customers and your interactions with them. Learn more about Bigin by Zoho CRM | |
| 21 | 4.3 | 669 | - | 4.5 / 3.9 / 4.3 / 4.1 | Appointment scheduling solution that helps businesses manage bookings, reminders, payments, email marketing, reviews and more. Learn more about Weave | |
| 22 | 4.6 | 647 | 84% | 4.5 / 4.6 / 4.5 / 4.3 | Lime Connect is the leading GDPR-compliant software for messaging & automation that helps businesses transform customer communication. Learn more about Lime Connect | |
| 23 | Tidio Shortlist | 4.7 | 590 | 85% | 4.7 / 4.6 / 4.6 / 4.5 | Tidio is a customer communications management platform with live chat, help desk, chatbot, and conversational AI features. Learn more about Tidio |
| 24 | NiCE CXone Shortlist | 4.2 | 581 | - | 4.2 / 4.0 / 4.1 / 4.1 | Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX. Learn more about NiCE CXone |
| 25 | Podium Shortlist | 4.3 | 522 | - | 4.3 / 4.0 / 4.2 / 3.9 | Podium's AI-powered communication platform helps you attract more leads, convert them faster, and keep your customers coming back. Learn more about Podium |