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Customer Communications Management
https://www.capterra.com/customer-communications-management-software/Niches in this category - the functional product types blended into "Customer Communications Management" (73)
Contact Center & Helpdesk Software54Customer Communications Orchestration & Omnichannel Inbox36AI Chatbot & Conversational AI Platform32Customer Communications Management (CCM) Software26Conversational & Messaging CRM24Customer Engagement & Cross-Channel Messaging Platform22Customer Service AI Agent & Automation Platform20SMS & Mobile Messaging Marketing Platform18CRM Software16WhatsApp Business Messaging & Marketing Platform15Marketing Automation Platform7CPaaS / Messaging API Platform7Reputation & Review Marketing Platform7Conversational Marketing & Chatbot Lead Capture7AI Voice Agent & Voicebot Platform7Unified Communications (UCaaS) Platform5Customer Data Platform & AI Personalization5Shared Inbox & Collaborative Email Platform5Loyalty & Customer Engagement Platform5Hotel Guest Messaging & Communication Platform4Workflow Automation & BPM Platform4Text-to-Pay & Conversational Payment Platform4Live Chat & Website Messaging Software4Business Management Suite for SMBs4Client Portal & Document Collection Platform4Business VoIP & Cloud Phone System3Sales Engagement & Dialer Platform3Personalized Video Marketing & Sales Video Platform3Document & Content Management Software3Lead Capture & Lead Management Software2Secure Encrypted Messaging & Collaboration Platform2Dental & Medical Practice Management Software2Ecommerce Marketing Automation Platform2Online Community & Discussion Platform2Voice of Customer & Experience Management Platform2Social Media Management & AI Content Platform2Patient Engagement & Communication Platform2Field Service Management Software2Customer Engagement Platform for Restaurants & Local Businesses2Automotive Dealer CRM & DMS2Push Notification & Web Engagement Platform2Industry-Specific Vertical Business Software2Machine Translation & Localization Platform2Trade & Home Services Job Management Software1Staffing Agency Software1Mass Notification & Critical Event Management Platform1Co-Browsing & Visual Customer Support Platform1Guest Experience & Hospitality CX Platform1Guest WiFi Marketing & Analytics Platform1Accounts Receivable Automation & Collections Software1Information Archiving & eDiscovery Software1Conversation Intelligence & Speech Analytics1Sales Intelligence & Prospecting Platform1Enterprise AI Search & Knowledge Management1AI Agent Builder & Orchestration Platform1Email Client-Integrated CRM1Customer Feedback & Text Analytics Platform1AI Sales Assistant & Revenue Intelligence1AI Learning & Course Creation Platform1Document Generation & Assembly Software1Secure File Sharing & Cloud Storage Platform1Digital Asset Management (DAM) Software1Hospitality & Guest CRM1AR Remote Assistance & Visual Field Support Platform1Digital Sales Room & Buyer Engagement Platform1Work Management & Team Task Collaboration Platform1Email Marketing Software1E-Invoicing & Tax Compliance Software1Multichannel Listing & Marketplace Management Software1B2B Sales Rep & Wholesale Order-Writing App1Investment & Deal Management CRM1AI Transcription & Meeting Assistant1Applicant Tracking System1
392 products9 pages scraped of 9398 in category12 sponsored24 shortlisted
| # | Product | Rating | Reviews | Rec | Ease / Svc / Feat / Value | Description |
|---|---|---|---|---|---|---|
| 126 | 4.6 | 16 | - | 4.6 / 4.6 / 4.3 / 4.7 | Home service software that helps pros manage their business and connect with customers more easily to win more business and save time. Learn more about Plannit | |
| 127 | 4.4 | 16 | - | 4.7 / 4.6 / 4.4 / 4.1 | Statuspage is the industry standard for incident communication. Build customer trust and decrease support volume during downtime. Learn more about Statuspage | |
| 128 | 3.6 | 16 | - | 4.2 / 3.6 / 3.6 / 3.5 | Built from the ground up with cutting edge Internet technologies, Samespace unites your business communication in one place. Learn more about Samespace | |
| 129 | 4.9 | 15 | - | 4.7 / 5.0 / 4.6 / 4.8 | Magic's all-in-one platform empowers local businesses to manage online reviews, customers, marketing, and revenue growth with ease. Learn more about Magic | |
| 130 | 4.9 | 15 | - | 4.8 / 4.9 / 5.0 / 4.9 | Scal-e centralise vos communications clients sur tous les canaux pour une expérience personnalisée, fluide et conforme RGPD. Learn more about Scal-e | |
| 131 | 4.8 | 15 | - | 4.5 / 4.9 / 4.6 / 4.6 | SigParser automatically scans past emails and calendars to extract contact and company details. Setup in minutes. Free trial. Learn more about SigParser | |
| 132 | 4.7 | 15 | - | 4.3 / 4.3 / 4.5 / 4.0 | Inspire Flex enables users to create & deliver personalized, compliant customer communications across all channels from one platform. Learn more about Quadient Inspire | |
| 133 | 4.4 | 15 | - | 4.2 / 4.6 / 4.1 / 4.3 | Digital Customer Experience Platform with embedded AI. Track & Respond to Queries on Social,Email,Chat,Whatsapp,Reviews,etc. with ease. Learn more about Simplify360 | |
| 134 | 4.3 | 15 | - | 4.3 / 4.2 / 4.4 / 4.1 | Connecting businesses and consumers directly for conversation, commerce and service through mobile messaging at scale. Learn more about Clickatell | |
| 135 | 3.9 | 15 | - | 3.9 / 4.2 / 4.1 / 3.9 | Maropost Marketing Cloud simplifies omni-channel engagement. Segment your audience, and create impactful campaigns for real results. Learn more about Maropost | |
| 136 | 4.7 | 14 | - | 4.8 / 4.9 / 4.6 / 4.7 | A cloud-based omnichannel customer support platform with 360-degree customer view. Learn more about Desk360 | |
| 137 | 4.6 | 14 | - | 4.6 / 4.4 / 4.6 / 4.3 | Build meaningful customer relationships over any channel with the Infobip full-stack cloud communication platform. Learn more about Infobip | |
| 138 | 5 | 13 | - | 4.8 / 4.9 / 4.9 / 5.0 | MarketSurge is an all-in-one lead interaction management platform to capture, nurture and close leads. Learn more about MarketSurge | |
| 139 | 4.9 | 13 | - | 4.9 / 5.0 / 4.8 / 4.9 | Case Status is the leading client experience platform for law firms—automating updates, boosting satisfaction, and driving growth Learn more about Case Status | |
| 140 | 4.8 | 13 | - | 4.7 / 4.8 / 4.5 / 4.7 | LeadDesk is a cloud-based contact center software for high volume sales and customer-service. Customers range from SMBs to Enterprise. Learn more about LeadDesk | |
| 141 | 4.8 | 13 | - | 4.8 / 4.4 / 4.6 / 4.5 | Unify messages from all digital channels to increase customer satisfaction, improve agent productivity & generate higher revenue. Learn more about RingCentral Engage Digital | |
| 142 | 4.5 | 13 | - | 4.5 / 4.2 / 4.3 / 4.2 | Take your Sales and customer support to next level with a WhatsApp shared inbox that lets you manage multiple devices and agents. Learn more about ControlHippo | |
| 143 | 4.5 | 13 | - | 4.5 / 4.4 / 4.5 / 4.5 | Best CLOUD BASE bulk sender software for whatsapp, send unlimited bulk whatsapp with the help of Whatsapp bulk sender tool, easy to use Learn more about Wapp Blaster | |
| 144 | 4.4 | 13 | - | 4.3 / 4.6 / 4.3 / 4.3 | Certainly is a powerful AI Chatbot builder. Our Platform is easy to use and requires ZERO coding. Get a free demo today! Learn more about Certainly | |
| 145 | 4.9 | 12 | - | 4.8 / 5.0 / 4.8 / 4.9 | LoyJoy is the European agentic AI platform for customer interaction. Made in Germany, hosted in the EU and fully GDPR-compliant. Learn more about LoyJoy | |
| 146 | 4.4 | 12 | - | 4.1 / 4.3 / 4.3 / 4.1 | A cloud-based customer communications management platform that empowers SMBs to automate their communications workflow and save money. Learn more about Quadient Impress | |
| 147 | 4.9 | 11 | - | 5.0 / 4.8 / 4.8 / 4.7 | Contact Center solution that provides quality assurance checks, team communication, call routing, and team performance dashboards. Learn more about Cisco Finesse | |
| 148 | 4.7 | 11 | - | 4.5 / 4.6 / 4.5 / 4.2 | Avaya Experience Platform is a cloud-based contact center solution designed to connect customer service across multiple touchpoints. Learn more about Avaya Experience Platform | |
| 149 | 4.4 | 11 | - | 4.4 / 4.8 / 3.9 / 4.0 | Collaboration platform built for email management, customer support, and task management. Learn more about Rooftop | |
| 150 | 4.9 | 10 | - | 4.9 / 4.9 / 4.8 / 4.6 | Richpanel is a customer support platform specially designed for Shopify Plus, Shopify, Woocommerce, Magento & other Ecommerce stores. Learn more about Richpanel |