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Customer Communications Management
https://www.capterra.com/customer-communications-management-software/Niches in this category - the functional product types blended into "Customer Communications Management" (73)
Contact Center & Helpdesk Software54Customer Communications Orchestration & Omnichannel Inbox36AI Chatbot & Conversational AI Platform32Customer Communications Management (CCM) Software26Conversational & Messaging CRM24Customer Engagement & Cross-Channel Messaging Platform22Customer Service AI Agent & Automation Platform20SMS & Mobile Messaging Marketing Platform18CRM Software16WhatsApp Business Messaging & Marketing Platform15Marketing Automation Platform7CPaaS / Messaging API Platform7Reputation & Review Marketing Platform7Conversational Marketing & Chatbot Lead Capture7AI Voice Agent & Voicebot Platform7Unified Communications (UCaaS) Platform5Customer Data Platform & AI Personalization5Shared Inbox & Collaborative Email Platform5Loyalty & Customer Engagement Platform5Hotel Guest Messaging & Communication Platform4Workflow Automation & BPM Platform4Text-to-Pay & Conversational Payment Platform4Live Chat & Website Messaging Software4Business Management Suite for SMBs4Client Portal & Document Collection Platform4Business VoIP & Cloud Phone System3Sales Engagement & Dialer Platform3Personalized Video Marketing & Sales Video Platform3Document & Content Management Software3Lead Capture & Lead Management Software2Secure Encrypted Messaging & Collaboration Platform2Dental & Medical Practice Management Software2Ecommerce Marketing Automation Platform2Online Community & Discussion Platform2Voice of Customer & Experience Management Platform2Social Media Management & AI Content Platform2Patient Engagement & Communication Platform2Field Service Management Software2Customer Engagement Platform for Restaurants & Local Businesses2Automotive Dealer CRM & DMS2Push Notification & Web Engagement Platform2Industry-Specific Vertical Business Software2Machine Translation & Localization Platform2Trade & Home Services Job Management Software1Staffing Agency Software1Mass Notification & Critical Event Management Platform1Co-Browsing & Visual Customer Support Platform1Guest Experience & Hospitality CX Platform1Guest WiFi Marketing & Analytics Platform1Accounts Receivable Automation & Collections Software1Information Archiving & eDiscovery Software1Conversation Intelligence & Speech Analytics1Sales Intelligence & Prospecting Platform1Enterprise AI Search & Knowledge Management1AI Agent Builder & Orchestration Platform1Email Client-Integrated CRM1Customer Feedback & Text Analytics Platform1AI Sales Assistant & Revenue Intelligence1AI Learning & Course Creation Platform1Document Generation & Assembly Software1Secure File Sharing & Cloud Storage Platform1Digital Asset Management (DAM) Software1Hospitality & Guest CRM1AR Remote Assistance & Visual Field Support Platform1Digital Sales Room & Buyer Engagement Platform1Work Management & Team Task Collaboration Platform1Email Marketing Software1E-Invoicing & Tax Compliance Software1Multichannel Listing & Marketplace Management Software1B2B Sales Rep & Wholesale Order-Writing App1Investment & Deal Management CRM1AI Transcription & Meeting Assistant1Applicant Tracking System1
392 products9 pages scraped of 9398 in category12 sponsored24 shortlisted
| # | Product | Rating | Reviews | Rec | Ease / Svc / Feat / Value | Description |
|---|---|---|---|---|---|---|
| 151 | 4.9 | 10 | - | 4.7 / 4.6 / 4.7 / 4.9 | Custom Video at Scale. Enabling Outbound Teams' Mass Emailing/LinkedIn Messaging. Personalised per Prospect using automation and AI. Learn more about Potion | |
| 152 | 4.8 | 10 | - | 4.9 / 4.9 / 4.6 / 4.1 | Conversational commerce suite that helps sales teams unlock messengers as the strongest sales channel. Learn more about Flinkit | |
| 153 | 4.8 | 10 | - | 4.8 / 5.0 / 4.8 / 5.0 | LiveCaller is all in one solution, combining different communication channels like Chat, Call, Social Messaging Apps into one platform. Learn more about LiveCaller | |
| 154 | 4.7 | 10 | - | 4.4 / 4.9 / 4.4 / 4.6 | Verloop.io automates customer support effortlessly, enabling brands to deliver delightful CX with advanced conversational AI Learn more about Verloop | |
| 155 | 4.7 | 10 | - | 4.1 / 4.6 / 3.9 / 4.0 | SmartIQ is the leading forms transformation solution for enterprise customer communications Learn more about SmartIQ | |
| 156 | 4.7 | 10 | - | 4.9 / 5.0 / 4.5 / 5.0 | All-in one professional platform for both staff and clients to securely chat, share files and start video calls Learn more about Qwil Messenger | |
| 157 | 4.7 | 10 | - | 4.8 / 4.8 / 4.2 / 5.0 | An online application that allows servicing tight communities while preserving the anonymity of the users of those communities Learn more about Confides | |
| 158 | 4.6 | 10 | - | 4.3 / 4.6 / 4.3 / 4.4 | Inxide is the omnichannel conversational AI platform that enhances end-customer interaction in a dynamic and engaging way Learn more about Inxide | |
| 159 | 4.5 | 10 | - | 4.5 / 4.7 / 4.6 / 4.7 | Digital Air Strike, the leader in consumer engagement & digital retailing helping 7,000+ businesses attract, engage & retain customers. Learn more about Digital Air Strike | |
| 160 | 4.5 | 10 | - | 4.4 / 4.6 / 4.5 / 4.3 | All-in-One Business Communication Solution featuring omnichannel contact center, collaboration tools, and business phone solution. Learn more about INO CX | |
| 161 | 4.3 | 10 | - | 4.3 / 4.7 / 4.2 / 4.6 | Base is an All-In-One Multi Channel eCommerce Management System trusted by over 30k sellers worldwide to optimize their online business Learn more about Base | |
| 162 | 5 | 9 | - | 5.0 / 5.0 / 5.0 / 5.0 | Moveo.AI powers enterprises’ toughest conversations with goal-driven AI agents, enhancing efficiency, CX, and financial outcomes. Learn more about Moveo.AI | |
| 163 | 5 | 9 | - | 5.0 / 5.0 / 4.9 / 5.0 | Coax Conversational AI, Comment DM sms through to sale without lifting a finger! OR you reply manually, you're in full control Learn more about Coax | |
| 164 | 4.9 | 9 | - | 4.8 / 4.9 / 4.9 / 4.8 | Web-based communication platform that helps marketers create campaigns via drag and drop interface, send updates on WhatsApp, and more. Learn more about AIO | |
| 165 | 4.8 | 9 | - | 4.2 / 4.8 / 4.7 / 4.3 | INSIGHT INTO ACTION Apteco FastStats® is the first part of your journey to a true understanding of your customers and prospects. Learn more about Apteco FastStats | |
| 166 | 4.8 | 9 | - | 5.0 / 4.9 / 4.7 / 4.8 | Soprano Connect is an omnichannel communication platform that enables enterprises to automate customer interactions at scale. Learn more about Soprano | |
| 167 | 4.7 | 9 | - | 4.9 / 4.9 / 4.6 / 4.4 | Omnichannel platform that helps companies to unify and automate communications with chatbots, multiagent, broadcast campaigns and more. Learn more about Ticker | |
| 168 | 4.4 | 9 | - | 4.6 / 5.0 / 4.3 / 4.6 | BrandBastion helps fast-growing brands and enterprises maximize their social media engagement and protect their brand reputation. Learn more about BrandBastion | |
| 169 | 4.1 | 9 | - | 4.1 / 4.0 / 4.0 / 3.8 | Hona is a legal client communication and case management solution that helps users keep clients informed and engaged about legal cases. Learn more about Hona | |
| 170 | 3.9 | 9 | - | 4.9 / 4.3 / 4.3 / 4.0 | Centralize every conversation across channels with AI, automations, and integrations that keep communication clear and connected. Learn more about Velaro | |
| 171 | 3.7 | 9 | - | 3.6 / 3.7 / 3.5 / 3.7 | Cloud-based call center solution that helps businesses to manage call flow, record call, identify callers and survey customers. Learn more about Clarity Connect | |
| 172 | 5 | 8 | - | 4.8 / 4.8 / 5.0 / 4.9 | WorkHub Tasks is an AI-driven task management solution for your entire organization. Learn more about WorkHub Tasks | |
| 173 | 4.4 | 8 | - | 4.5 / 4.7 / 4.1 / 4.5 | Cloud-based platform that enables businesses to improve personalized communication with customers through instant messaging. Learn more about Verint Messaging | |
| 174 | 3.9 | 8 | - | 4.4 / 3.8 / 4.1 / 4.1 | Leadsales is a CRM software for managing social media messaging and sales funnels. Learn more about Leadsales CRM | |
| 175 | 5 | 7 | - | 5.0 / 5.0 / 5.0 / 4.6 | Massive Messaging Platform Use communication channels such as (SMS, RCS eMail and Voice) to notify and interact with your customers. Learn more about Broadcaster Mobile |