All categoriesLaunch brief →
Customer Communications Management
https://www.capterra.com/customer-communications-management-software/Niches in this category - the functional product types blended into "Customer Communications Management" (73)
Contact Center & Helpdesk Software54Customer Communications Orchestration & Omnichannel Inbox36AI Chatbot & Conversational AI Platform32Customer Communications Management (CCM) Software26Conversational & Messaging CRM24Customer Engagement & Cross-Channel Messaging Platform22Customer Service AI Agent & Automation Platform20SMS & Mobile Messaging Marketing Platform18CRM Software16WhatsApp Business Messaging & Marketing Platform15Marketing Automation Platform7CPaaS / Messaging API Platform7Reputation & Review Marketing Platform7Conversational Marketing & Chatbot Lead Capture7AI Voice Agent & Voicebot Platform7Unified Communications (UCaaS) Platform5Customer Data Platform & AI Personalization5Shared Inbox & Collaborative Email Platform5Loyalty & Customer Engagement Platform5Hotel Guest Messaging & Communication Platform4Workflow Automation & BPM Platform4Text-to-Pay & Conversational Payment Platform4Live Chat & Website Messaging Software4Business Management Suite for SMBs4Client Portal & Document Collection Platform4Business VoIP & Cloud Phone System3Sales Engagement & Dialer Platform3Personalized Video Marketing & Sales Video Platform3Document & Content Management Software3Lead Capture & Lead Management Software2Secure Encrypted Messaging & Collaboration Platform2Dental & Medical Practice Management Software2Ecommerce Marketing Automation Platform2Online Community & Discussion Platform2Voice of Customer & Experience Management Platform2Social Media Management & AI Content Platform2Patient Engagement & Communication Platform2Field Service Management Software2Customer Engagement Platform for Restaurants & Local Businesses2Automotive Dealer CRM & DMS2Push Notification & Web Engagement Platform2Industry-Specific Vertical Business Software2Machine Translation & Localization Platform2Trade & Home Services Job Management Software1Staffing Agency Software1Mass Notification & Critical Event Management Platform1Co-Browsing & Visual Customer Support Platform1Guest Experience & Hospitality CX Platform1Guest WiFi Marketing & Analytics Platform1Accounts Receivable Automation & Collections Software1Information Archiving & eDiscovery Software1Conversation Intelligence & Speech Analytics1Sales Intelligence & Prospecting Platform1Enterprise AI Search & Knowledge Management1AI Agent Builder & Orchestration Platform1Email Client-Integrated CRM1Customer Feedback & Text Analytics Platform1AI Sales Assistant & Revenue Intelligence1AI Learning & Course Creation Platform1Document Generation & Assembly Software1Secure File Sharing & Cloud Storage Platform1Digital Asset Management (DAM) Software1Hospitality & Guest CRM1AR Remote Assistance & Visual Field Support Platform1Digital Sales Room & Buyer Engagement Platform1Work Management & Team Task Collaboration Platform1Email Marketing Software1E-Invoicing & Tax Compliance Software1Multichannel Listing & Marketplace Management Software1B2B Sales Rep & Wholesale Order-Writing App1Investment & Deal Management CRM1AI Transcription & Meeting Assistant1Applicant Tracking System1
392 products9 pages scraped of 9398 in category12 sponsored24 shortlisted
| # | Product | Rating | Reviews | Rec | Ease / Svc / Feat / Value | Description |
|---|---|---|---|---|---|---|
| 26 | Front Shortlist | 4.5 | 286 | 81% | 4.5 / 4.4 / 4.4 / 4.1 | Front’s powerful customer service platform makes five-star service attainable for 9,000 businesses like yours. Learn more about Front |
| 27 | Superchat Shortlist | 4.8 | 282 | 94% | 4.7 / 4.8 / 4.6 / 4.4 | WhatsApp Business, Facebook Messenger, Google Business, Instagram, SMS and email combined in one platform. Learn more about Superchat |
| 28 | 4.7 | 272 | 88% | 4.7 / 4.7 / 4.6 / 4.7 | Adit is practice management software that helps healthcare practices streamline operations, increase production, and acquire patients. Learn more about Adit | |
| 29 | 4.3 | 262 | - | 4.4 / 4.0 / 4.2 / 4.1 | Genesys Cloud is a web-based software that unifies customer and agent experiences across phone, email, chat, text and social channels. Learn more about Genesys Cloud CX | |
| 30 | Help Scout Shortlist | 4.6 | 226 | 80% | 4.7 / 4.6 / 4.3 / 4.4 | Help Scout's email management software has the features you need to keep things simple, move fast, and focus on delighting customers. Learn more about Help Scout |
| 31 | JustCall Shortlist | 4.1 | 224 | - | 4.3 / 4.1 / 4.1 / 4.1 | Never miss a lead or customer call with JustCall's AI-powered communication platform. Voice, SMS, email & WhatsApp in one place. Learn more about JustCall |
| 32 | 4.4 | 204 | - | 4.3 / 4.1 / 4.3 / 4.3 | Kommo is the world's first messaging-powered CRM. It features sales pipeline, lead tracking, multichannel communication and more. Learn more about Kommo | |
| 33 | 4.6 | 203 | 87% | 4.6 / 4.2 / 4.5 / 4.3 | The AI-Powered Customer Engagement Platform built for Revenue Growth. Learn more about Wati | |
| 34 | HelpDesk Shortlist | 4.6 | 180 | - | 4.7 / 4.5 / 4.4 / 4.4 | HelpDesk is an online ticketing system designed to simplify your teams work. Provide outstanding customer support. Effortlessly. Learn more about HelpDesk |
| 35 | Missive Shortlist | 4.9 | 172 | 94% | 4.8 / 4.8 / 4.7 / 4.6 | Email collaboration tool that empowers teams to work on emails together, instead of forwarding endlessly or risking double sending. Learn more about Missive |
| 36 | 4.7 | 172 | 81% | 4.5 / 4.7 / 4.5 / 4.6 | Automate and personalize customer conversations across email and LinkedIn - all in one platform with CRM and real-time tracking. Learn more about Jobin.cloud | |
| 37 | 4.9 | 168 | 95% | 4.8 / 5.0 / 4.7 / 4.6 | Textline is a business texting platform that centralizes messaging, supports teamwork, and ensures secure, compliant communication. Learn more about Textline | |
| 38 | 4.7 | 168 | 90% | 4.8 / 4.8 / 4.6 / 4.8 | Send automated appointment reminder calls, text messages, and emails from your existing scheduling software. HIPAA Compliant. SOC-2. Learn more about ReminderCall.com | |
| 39 | 4.6 | 166 | 86% | 4.6 / 4.7 / 4.4 / 4.4 | Our business relationship and customer communications platform helps you manage workspaces for prospects, customers & partners. Learn more about ClientPoint | |
| 40 | 4.4 | 152 | - | 4.1 / 4.2 / 4.3 / 4.1 | Automate and streamline processes to solve customer issues faster, decreasing your cost to serve and increasing customer loyalty. Learn more about ServiceNow Customer Service Management | |
| 41 | 4.7 | 147 | 83% | 4.7 / 4.6 / 4.6 / 4.5 | Hiver is a modern, AI customer service platform that helps teams manage conversations across different channels. Learn more about Hiver | |
| 42 | 4.6 | 147 | - | 4.5 / 4.5 / 4.4 / 4.5 | Your all-in-one platform for multi-channel communication to improve your customers' relationship. Learn more about Crisp | |
| 43 | 4.6 | 140 | 91% | 4.8 / 4.8 / 4.6 / 4.8 | UJET is modern cloud contact center software company with leading innovation in customer support on the web, phone and mobile apps. Learn more about UJET | |
| 44 | Gladly Shortlist | 4.8 | 139 | 91% | 4.9 / 4.8 / 4.8 / 4.8 | Manage all customer conversations in one lifelong thread across every channel—voice, chat, email, etc—with context that never resets. Learn more about Gladly |
| 45 | 4.4 | 136 | - | 4.3 / 4.4 / 4.2 / 4.3 | 17hats is your premier small business management platform. Learn more about 17hats | |
| 46 | Gorgias Shortlist | 4.6 | 134 | 86% | 4.6 / 4.5 / 4.5 / 4.4 | The conversational AI platform for ecommerce that drives sales and resolves support inquiries through hyper-personalized, instant custo Learn more about Gorgias |
| 47 | 4.7 | 131 | 86% | 4.6 / 4.6 / 4.5 / 4.6 | Build the ultimate contactless tech stack with Whistle and your property management suite. TryWhistle Free Today! Learn more about Whistle Messaging | |
| 48 | 4.9 | 121 | 97% | 4.8 / 5.0 / 4.8 / 4.7 | With ClientCircle, you'll have happier clients and more sales. Made for insurance. Learn more about ClientCircle | |
| 49 | 4.1 | 119 | - | 4.2 / 3.9 / 4.0 / 4.0 | Freshchat is a modern messaging software built for customer engagement teams to talk to customers across channels. Learn more about Freshchat | |
| 50 | 4.6 | 118 | 91% | 4.5 / 4.5 / 4.5 / 4.5 | Sociocs is a customer communication tool for your business. Use the same shared inbox for customer service, reputation and marketing. Learn more about Sociocs |