Customer Communications Management

https://www.capterra.com/customer-communications-management-software/

Niches in this category - the functional product types blended into "Customer Communications Management" (73)

Contact Center & Helpdesk Software54 Customer Communications Orchestration & Omnichannel Inbox36 AI Chatbot & Conversational AI Platform32 Customer Communications Management (CCM) Software26 Conversational & Messaging CRM24 Customer Engagement & Cross-Channel Messaging Platform22 Customer Service AI Agent & Automation Platform20 SMS & Mobile Messaging Marketing Platform18 CRM Software16 WhatsApp Business Messaging & Marketing Platform15 Marketing Automation Platform7 CPaaS / Messaging API Platform7 Reputation & Review Marketing Platform7 Conversational Marketing & Chatbot Lead Capture7 AI Voice Agent & Voicebot Platform7 Unified Communications (UCaaS) Platform5 Customer Data Platform & AI Personalization5 Shared Inbox & Collaborative Email Platform5 Loyalty & Customer Engagement Platform5 Hotel Guest Messaging & Communication Platform4 Workflow Automation & BPM Platform4 Text-to-Pay & Conversational Payment Platform4 Live Chat & Website Messaging Software4 Business Management Suite for SMBs4 Client Portal & Document Collection Platform4 Business VoIP & Cloud Phone System3 Sales Engagement & Dialer Platform3 Personalized Video Marketing & Sales Video Platform3 Document & Content Management Software3 Lead Capture & Lead Management Software2 Secure Encrypted Messaging & Collaboration Platform2 Dental & Medical Practice Management Software2 Ecommerce Marketing Automation Platform2 Online Community & Discussion Platform2 Voice of Customer & Experience Management Platform2 Social Media Management & AI Content Platform2 Patient Engagement & Communication Platform2 Field Service Management Software2 Customer Engagement Platform for Restaurants & Local Businesses2 Automotive Dealer CRM & DMS2 Push Notification & Web Engagement Platform2 Industry-Specific Vertical Business Software2 Machine Translation & Localization Platform2 Trade & Home Services Job Management Software1 Staffing Agency Software1 Mass Notification & Critical Event Management Platform1 Co-Browsing & Visual Customer Support Platform1 Guest Experience & Hospitality CX Platform1 Guest WiFi Marketing & Analytics Platform1 Accounts Receivable Automation & Collections Software1 Information Archiving & eDiscovery Software1 Conversation Intelligence & Speech Analytics1 Sales Intelligence & Prospecting Platform1 Enterprise AI Search & Knowledge Management1 AI Agent Builder & Orchestration Platform1 Email Client-Integrated CRM1 Customer Feedback & Text Analytics Platform1 AI Sales Assistant & Revenue Intelligence1 AI Learning & Course Creation Platform1 Document Generation & Assembly Software1 Secure File Sharing & Cloud Storage Platform1 Digital Asset Management (DAM) Software1 Hospitality & Guest CRM1 AR Remote Assistance & Visual Field Support Platform1 Digital Sales Room & Buyer Engagement Platform1 Work Management & Team Task Collaboration Platform1 Email Marketing Software1 E-Invoicing & Tax Compliance Software1 Multichannel Listing & Marketplace Management Software1 B2B Sales Rep & Wholesale Order-Writing App1 Investment & Deal Management CRM1 AI Transcription & Meeting Assistant1 Applicant Tracking System1

392 products9 pages scraped of 9398 in category12 sponsored24 shortlisted

#	Product	Rating	Reviews	Rec	Ease / Svc / Feat / Value	Description
176	CM.com Communications Platform	4.9	7	-	4.7 / 5.0 / 4.4 / 4.7	Mobile Messaging and Voice for Business Communication Learn more about CM.com Communications Platform
177	Qiscus	4.4	7	-	4.7 / 4.1 / 4.0 / 4.0	It is a customer communications management solution that helps businesses manage customer data, leads, multi-channel messaging, etc. Learn more about Qiscus
178	Vozy	4	7	-	4.6 / 4.4 / 4.3 / 4.3	We're a digital contact center platform improving company-client relations through AI-driven multichannel solutions. Learn more about Vozy
179	Recur	5	6	-	5.0 / 5.0 / 4.8 / 5.0	Recur simplifies association management with automation, insights, and tools to engage, retain, and grow your members Learn more about Recur
180	Fuzey	5	6	-	4.8 / 5.0 / 5.0 / 4.8	Fuzey offers an all-in-one inbox through which SMEs can respond to leads, manage their bookings, send invoices, and boost their reviews Learn more about Fuzey
181	Twilio Flex	5	6	-	5.0 / 5.0 / 5.0 / 4.8	Twilio Flex is cloud contact center software that enables customer service and sales teams through a digital engagement center. Learn more about Twilio Flex
182	Yonder	4.8	6	-	5.0 / 5.0 / 4.7 / 4.8	Tourism software that measurably drives ROI using an AI Chatbot, AI Phone Agent, review automations, and industry-wide integrations. Learn more about Yonder
183	ServiceTonic	4.7	6	-	4.7 / 4.5 / 4.8 / 5.0	Powerful, flexible and easy-to-manage Web-based help desk, issue tracking and service management software. Learn more about ServiceTonic
184	Umnico	4.7	6	-	4.5 / 4.3 / 4.2 / 4.4	Omnichannel communication platform and all-in-one messaging software to raise sales & boost customer support effectivity. Learn more about Umnico
185	Howazit	4.5	6	-	4.3 / 4.7 / 4.3 / 4.5	Collect customer feedback at relevant touchpoints, measure customer experience, and then take smart actions based on collected feedback Learn more about Howazit
186	Textr Team	4.3	6	-	4.7 / 4.7 / 4.3 / 4.5	Textr Team is a business texting and calling VoIP app for individuals and small businesses with affordable pricing plans. Learn more about Textr Team
187	KSL Suite	4.2	6	-	4.0 / 5.0 / 4.7 / 4.3	Product that generate, personalize and deliver B2C customer communication. Learn more about KSL Suite
188	Octadesk	4	6	-	4.5 / 3.7 / 4.3 / 4.3	Octadesk is a customer service software that centralizes requests and conversations across sales, presales, and support teams. Learn more about Octadesk
189	Thrio	5	5	-	4.6 / 5.0 / 5.0 / 5.0	Thrio's hybrid CCaaS/CPaaS platform features process automation, inbound/outbound voice, full omnichannel, and built-in AI tools. Learn more about Thrio
190	Let's Connect	4.8	5	-	4.6 / 4.8 / 4.2 / 4.8	Customer communications management solution that helps businesses connect with clients via chat, phone, video calls, and more. Learn more about Let's Connect
191	Stames	4.8	5	-	5.0 / 5.0 / 5.0 / 5.0	Unify customer communications, sales, orders and other vita data on one platform for teams across multiple channels & apps. Learn more about Stames
192	NinjaChat	4.6	5	-	5.0 / 4.6 / 4.6 / 4.6	NinjaChat is a Live Chat Software. Helps to engage your website visitors by integrating your live chat with multi-channel communication Learn more about NinjaChat
193	20 Bananas	4.6	5	-	4.8 / 4.8 / 4.6 / 4.8	Fastest app for sales reps. 2 minutes learning curve. Mobile-based application that helps sellers process payments and orders. Learn more about 20 Bananas
194	Broadcaster BOT	4.4	5	-	4.4 / 4.6 / 4.2 / 4.2	Integrate multi-agents and chatbots to streamline communication with your customers across different channels on a single platform Learn more about Broadcaster BOT
195	Clerk Chat	4.2	5	-	4.2 / 4.2 / 4.2 / 4.2	Conversational messaging for support, sales, & marketing. Turn your business number into a powerhouse. Learn more about Clerk Chat
196	DANAConnect	4.2	5	-	4.0 / 5.0 / 4.4 / 3.8	DANAconnect is the ideal customer experience automation platform for the financial ecosystem. Learn more about DANAConnect
197	Akia	4.2	5	-	4.4 / 4.3 / 4.0 / 4.0	The premier text-messaging toolkit for hotels. Learn more about Akia
198	Knowlarity	4	5	-	4.0 / 3.5 / 3.8 / 3.4	Meet all business communication needs with Knowlarity’s all-in-one Cloud Communication Platform for better CX, ROI & revenue. Learn more about Knowlarity
199	Mosaicx	3.8	5	-	3.8 / 4.0 / 3.6 / 3.7	Cloud-based virtual agent that understands people, not menus. Easy, effective, enjoyable self-service for customers and employees. Learn more about Mosaicx
200	Parrot CRM	5	4	-	5.0 / 5.0 / 5.0 / 5.0	Parrot is the best CRM designed for conversational sales and advisors who need close communication with their customers. Learn more about Parrot CRM