Customer Communications Management

https://www.capterra.com/customer-communications-management-software/

Niches in this category - the functional product types blended into "Customer Communications Management" (73)

Contact Center & Helpdesk Software54 Customer Communications Orchestration & Omnichannel Inbox36 AI Chatbot & Conversational AI Platform32 Customer Communications Management (CCM) Software26 Conversational & Messaging CRM24 Customer Engagement & Cross-Channel Messaging Platform22 Customer Service AI Agent & Automation Platform20 SMS & Mobile Messaging Marketing Platform18 CRM Software16 WhatsApp Business Messaging & Marketing Platform15 Marketing Automation Platform7 CPaaS / Messaging API Platform7 Reputation & Review Marketing Platform7 Conversational Marketing & Chatbot Lead Capture7 AI Voice Agent & Voicebot Platform7 Unified Communications (UCaaS) Platform5 Customer Data Platform & AI Personalization5 Shared Inbox & Collaborative Email Platform5 Loyalty & Customer Engagement Platform5 Hotel Guest Messaging & Communication Platform4 Workflow Automation & BPM Platform4 Text-to-Pay & Conversational Payment Platform4 Live Chat & Website Messaging Software4 Business Management Suite for SMBs4 Client Portal & Document Collection Platform4 Business VoIP & Cloud Phone System3 Sales Engagement & Dialer Platform3 Personalized Video Marketing & Sales Video Platform3 Document & Content Management Software3 Lead Capture & Lead Management Software2 Secure Encrypted Messaging & Collaboration Platform2 Dental & Medical Practice Management Software2 Ecommerce Marketing Automation Platform2 Online Community & Discussion Platform2 Voice of Customer & Experience Management Platform2 Social Media Management & AI Content Platform2 Patient Engagement & Communication Platform2 Field Service Management Software2 Customer Engagement Platform for Restaurants & Local Businesses2 Automotive Dealer CRM & DMS2 Push Notification & Web Engagement Platform2 Industry-Specific Vertical Business Software2 Machine Translation & Localization Platform2 Trade & Home Services Job Management Software1 Staffing Agency Software1 Mass Notification & Critical Event Management Platform1 Co-Browsing & Visual Customer Support Platform1 Guest Experience & Hospitality CX Platform1 Guest WiFi Marketing & Analytics Platform1 Accounts Receivable Automation & Collections Software1 Information Archiving & eDiscovery Software1 Conversation Intelligence & Speech Analytics1 Sales Intelligence & Prospecting Platform1 Enterprise AI Search & Knowledge Management1 AI Agent Builder & Orchestration Platform1 Email Client-Integrated CRM1 Customer Feedback & Text Analytics Platform1 AI Sales Assistant & Revenue Intelligence1 AI Learning & Course Creation Platform1 Document Generation & Assembly Software1 Secure File Sharing & Cloud Storage Platform1 Digital Asset Management (DAM) Software1 Hospitality & Guest CRM1 AR Remote Assistance & Visual Field Support Platform1 Digital Sales Room & Buyer Engagement Platform1 Work Management & Team Task Collaboration Platform1 Email Marketing Software1 E-Invoicing & Tax Compliance Software1 Multichannel Listing & Marketplace Management Software1 B2B Sales Rep & Wholesale Order-Writing App1 Investment & Deal Management CRM1 AI Transcription & Meeting Assistant1 Applicant Tracking System1

392 products9 pages scraped of 9398 in category12 sponsored24 shortlisted

#	Product	Rating	Reviews	Rec	Ease / Svc / Feat / Value	Description
76	Signpost	4.1	57	-	4.3 / 4.1 / 4.0 / 3.8	Signpost is an AI-powered communications platform built for home service pros. Learn more about Signpost
77	Froged	4.5	56	-	4.5 / 4.7 / 4.5 / 4.6	FROGED is a robust Product Success Platform built by SaaS for SaaS companies known for increasing conversions & reducing churn. Learn more about Froged
78	OneHash CRM	4.6	53	-	4.2 / 4.5 / 4.6 / 4.6	A highly Robust, Scalable, Economical, & Fully- Featured platform with CRM, ERP, HCM, Project Management and Helpdesk solution. Learn more about OneHash CRM
79	respond.io	4.6	52	-	4.6 / 4.5 / 4.4 / 4.5	Chats. Calls. All in one place. Respond.io helps B2C businesses connect with customers and close more sales, faster. Learn more about respond.io
80	Heymarket	4.5	47	-	4.5 / 4.5 / 4.3 / 4.2	Heymarket business texting empowers you to expand your marketing reach, close more sales, and create strong customer relationships. Learn more about Heymarket
81	8x8 Contact Center	4.3	47	-	4.4 / 4.0 / 4.2 / 4.2	8x8 Contact Center keeps you connected to your customers from anywhere, at any time, with a 99.999% SLA. Learn more about 8x8 Contact Center
82	Zoho Voice	4	46	-	4.2 / 4.2 / 3.7 / 3.8	Zoho Voice is a flexible and scalable cloud-based business phone and contact center solution to efficiently run your business operation Learn more about Zoho Voice
83	Whispir	4.3	45	-	4.1 / 4.5 / 4.2 / 4.1	Whispir is a cloud platform for automating intelligent, rich communications. Learn more about Whispir
84	Sinch Engage	4.4	44	-	4.3 / 4.0 / 4.1 / 4.3	All-in-one messaging platform made for customer communications across SMS, MMS, RCS & WhatsApp. Secure, CRM-integrated, 24/7 support. Learn more about Sinch Engage
85	Chaty Shortlist	5	41	-	4.9 / 4.8 / 4.8 / 4.9	Chaty is designed to help employees connect with customers on various messaging applications like WhatsApp, Facebook Messenger & more. Learn more about Chaty
86	Hatch	3.6	40	-	3.6 / 3.5 / 3.5 / 3.3	The AI growth engine for service businesses Learn more about Hatch
87	Quiq	4.5	37	-	4.8 / 4.6 / 4.3 / 4.5	Quiq is the agentic AI agent customer journey platform that turns customer needs into fast, reliable resolution. Learn more about Quiq
88	Desku	4.7	36	-	4.6 / 4.6 / 4.3 / 4.9	Desku is AI Customer Service Software With LiveChat, AI CoPilot for Agents, Eva AI Chatbot, Ticketing, and AI Powered Automations. Learn more about Desku
89	Gupshup	4.3	35	-	4.4 / 4.1 / 4.3 / 4.2	Gupshup.io is the leading conversational engagement platform for automating marketing, commerce, and support. Learn more about Gupshup
90	Covideo	4.9	34	-	4.9 / 4.9 / 4.7 / 4.9	Get real-time results. From email marketing to sales enablement & more, our personalized videos are as simple as record, send, & track. Learn more about Covideo
91	WeBee	4.9	32	-	4.9 / 4.9 / 4.8 / 4.8	WeBee is a 360-degree white-labeled guest experience platform that delivers more revenues, positive review scores & guest satisfaction. Learn more about WeBee
92	Simla.com	4.7	32	-	4.5 / 4.7 / 4.6 / 4.6	Simla.com is an omnichannel CRM to centralize communication, automate sales, and boost customer engagement in one secure platform Learn more about Simla.com
93	LiveVox	4.7	32	-	4.6 / 4.1 / 4.5 / 4.6	LiveVox is a next-generation contact center platform integrating omnichannel communications, CRM, Practical AI, and WFO in one solution Learn more about LiveVox
94	Nuxeo	4.2	32	-	4.0 / 3.9 / 4.1 / 3.8	Cloud-native and low-code, Nuxeo's content services platform helps you build scalable, intelligent content applications. Learn more about Nuxeo
95	Statflo	4.8	30	-	4.7 / 4.8 / 4.4 / 4.8	The leading compliant one-to-one business text messaging platform for customer-facing teams. Learn more about Statflo
96	RueBaRue	5	29	-	4.9 / 5.0 / 4.9 / 5.0	RueBaRue helps vacation rental companies communicate with guests, schedule automated texts, create digital guestbooks and more. Learn more about RueBaRue
97	Dexatel	4.9	29	-	5.0 / 4.9 / 5.0 / 5.0	API-first, AI-powered CPaaS for OTP delivery, 2FA, fraud prevention, and omnichannel engagement with secure, communications API. Learn more about Dexatel
98	Smith.ai	4.8	29	-	4.8 / 4.9 / 4.8 / 4.7	Smith.ai combines AI technology with live agents to provide 24/7 receptionist service for businesses of all sizes. Learn more about Smith.ai
99	Truepush	4.3	28	-	4.6 / 4.7 / 4.4 / 4.5	Truepush is a most affordable push notifications company for both web & mobile with deep analytics and easy-to-use dashboard. Learn more about Truepush
100	Eltropy	4.9	27	-	4.7 / 4.9 / 4.6 / 4.8	Engage Credit Union members on their preferred platform texting. Gain insight to send highly targeted, secure and compliant messages. Learn more about Eltropy