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Customer Communications Management
https://www.capterra.com/customer-communications-management-software/Niches in this category - the functional product types blended into "Customer Communications Management" (73)
Contact Center & Helpdesk Software54Customer Communications Orchestration & Omnichannel Inbox36AI Chatbot & Conversational AI Platform32Customer Communications Management (CCM) Software26Conversational & Messaging CRM24Customer Engagement & Cross-Channel Messaging Platform22Customer Service AI Agent & Automation Platform20SMS & Mobile Messaging Marketing Platform18CRM Software16WhatsApp Business Messaging & Marketing Platform15Marketing Automation Platform7CPaaS / Messaging API Platform7Reputation & Review Marketing Platform7Conversational Marketing & Chatbot Lead Capture7AI Voice Agent & Voicebot Platform7Unified Communications (UCaaS) Platform5Customer Data Platform & AI Personalization5Shared Inbox & Collaborative Email Platform5Loyalty & Customer Engagement Platform5Hotel Guest Messaging & Communication Platform4Workflow Automation & BPM Platform4Text-to-Pay & Conversational Payment Platform4Live Chat & Website Messaging Software4Business Management Suite for SMBs4Client Portal & Document Collection Platform4Business VoIP & Cloud Phone System3Sales Engagement & Dialer Platform3Personalized Video Marketing & Sales Video Platform3Document & Content Management Software3Lead Capture & Lead Management Software2Secure Encrypted Messaging & Collaboration Platform2Dental & Medical Practice Management Software2Ecommerce Marketing Automation Platform2Online Community & Discussion Platform2Voice of Customer & Experience Management Platform2Social Media Management & AI Content Platform2Patient Engagement & Communication Platform2Field Service Management Software2Customer Engagement Platform for Restaurants & Local Businesses2Automotive Dealer CRM & DMS2Push Notification & Web Engagement Platform2Industry-Specific Vertical Business Software2Machine Translation & Localization Platform2Trade & Home Services Job Management Software1Staffing Agency Software1Mass Notification & Critical Event Management Platform1Co-Browsing & Visual Customer Support Platform1Guest Experience & Hospitality CX Platform1Guest WiFi Marketing & Analytics Platform1Accounts Receivable Automation & Collections Software1Information Archiving & eDiscovery Software1Conversation Intelligence & Speech Analytics1Sales Intelligence & Prospecting Platform1Enterprise AI Search & Knowledge Management1AI Agent Builder & Orchestration Platform1Email Client-Integrated CRM1Customer Feedback & Text Analytics Platform1AI Sales Assistant & Revenue Intelligence1AI Learning & Course Creation Platform1Document Generation & Assembly Software1Secure File Sharing & Cloud Storage Platform1Digital Asset Management (DAM) Software1Hospitality & Guest CRM1AR Remote Assistance & Visual Field Support Platform1Digital Sales Room & Buyer Engagement Platform1Work Management & Team Task Collaboration Platform1Email Marketing Software1E-Invoicing & Tax Compliance Software1Multichannel Listing & Marketplace Management Software1B2B Sales Rep & Wholesale Order-Writing App1Investment & Deal Management CRM1AI Transcription & Meeting Assistant1Applicant Tracking System1
392 products9 pages scraped of 9398 in category12 sponsored24 shortlisted
| # | Product | Rating | Reviews | Rec | Ease / Svc / Feat / Value | Description |
|---|---|---|---|---|---|---|
| 51 | 4.5 | 117 | 86% | 4.5 / 4.6 / 4.4 / 4.5 | Zingle helps SMBs and enterprise companies communicate with their customers authentically, at scale, for a better experience. Learn more about Medallia Concierge | |
| 52 | 4.6 | 116 | 84% | 4.7 / 4.6 / 4.5 / 4.5 | Standardize WhatsApp messaging: unified history, roles, templates, analytics, CRM sync, and automations across teams. Learn more about TimelinesAI | |
| 53 | 4.6 | 114 | 85% | 4.6 / 4.5 / 4.4 / 4.4 | TeamSupport's ticketing and live chat solutions simplify workflows, improve customer satisfaction, and make agents' lives easier. Learn more about TeamSupport Messaging & Live Chat | |
| 54 | 4.5 | 112 | 86% | 4.5 / 4.5 / 4.4 / 4.4 | Nextiva is contact center software using AI to boost agent productivity, grow customer loyalty, and unify the customer experience. Learn more about Nextiva Contact Center | |
| 55 | 4.9 | 109 | 97% | 4.8 / 5.0 / 4.8 / 4.9 | Modern loyalty for growing brands—white-label, multi-location, SMS/email built-in, advanced reporting. Upgrade to scalable control. Learn more about Preferred Patron Loyalty | |
| 56 | 4.5 | 108 | 82% | 4.5 / 4.5 / 4.4 / 4.5 | Group Leader Notification Service. Send by phone (pre-recorded voice), text (SMS), and/or email. Learn more about CallingPost | |
| 57 | 4.7 | 106 | 85% | 4.5 / 4.6 / 4.6 / 4.6 | OneSignal is a customer engagement solution offering email, mobile & web push notifications, in-app messaging, and SMS. Learn more about OneSignal | |
| 58 | 4.6 | 105 | 82% | 4.7 / 4.5 / 4.5 / 4.4 | Business messenger with multi channel features for customer communications management system. Convert your visitors into clients today Learn more about JivoChat | |
| 59 | 5 | 103 | 95% | 4.9 / 5.0 / 5.0 / 4.9 | Glassix is an AI-powered messaging platform that keeps your customer conversations connected across digital channels - Powered by GPT-4 Learn more about Glassix | |
| 60 | 4.4 | 98 | - | 4.4 / 4.1 / 4.3 / 4.4 | An all-in-one customer engagement tool with live chat, website visitor tracking, and analytics capabilities. Learn more about Zoho SalesIQ | |
| 61 | 4.8 | 97 | - | 4.8 / 4.8 / 4.4 / 4.8 | A super simple and intuitive CRM trusted by small businesses in 80+ countries Learn more about OnePageCRM | |
| 62 | 4.9 | 95 | - | 5.0 / 4.9 / 4.9 / 4.9 | Sobot offers a versatile platform that includes chatbot, live chat, voice support, ticketing systems, and the WhatsApp Business API. Learn more about Sobot | |
| 63 | 4.6 | 93 | - | 4.7 / 4.6 / 4.5 / 4.5 | Your customers want to text you. Double your leads, generate online reviews, instantly video chat, and capture payments--all via text. Learn more about Kenect | |
| 64 | 4 | 90 | - | 3.9 / 3.8 / 3.9 / 4.0 | Known as Europe’s most flexible CRM, Efficy offers a completely customisable solution that will empower your employees. Learn more about Efficy CRM | |
| 65 | 4.5 | 86 | - | 4.5 / 4.6 / 4.3 / 4.4 | Easy-to-use business SMS solution offering better customer communication through the power of texting. Handy web platform & mobile app. Learn more about Mobile Text Alerts | |
| 66 | 4.7 | 84 | - | 4.8 / 4.7 / 4.5 / 4.5 | Messente is a business messaging platform that enables companies to send SMS, Viber, and WhatsApp messages worldwide through one API. Learn more about Messente | |
| 67 | Chekkit Shortlist | 4.8 | 82 | - | 4.9 / 4.9 / 4.8 / 4.8 | Chekkit is a customer interaction platform that helps local businesses get found online, be the obvious choice, and win more business. Learn more about Chekkit |
| 68 | 4.7 | 82 | - | 4.6 / 4.8 / 4.6 / 4.8 | 11Sight is an automotive dealership software that provides AI assistance for scheduling service appointments around the clock. Learn more about 11Sight | |
| 69 | Kustomer Shortlist | 4.6 | 79 | - | 4.6 / 4.7 / 4.6 / 4.4 | Kustomer is the omnichannel SaaS CRM platform reimagining enterprise customer service to deliver standout experiences. Learn more about Kustomer |
| 70 | 4.7 | 73 | - | 4.7 / 4.8 / 4.7 / 4.7 | Qualify Better, Close Faster with Zipteams Smart Meeting Rooms. Learn more about Zipteams | |
| 71 | 4.6 | 71 | - | 4.5 / 4.9 / 4.5 / 4.8 | FreeAgent is a fully-featured Customer Service platform. Reduce friction and ensure customers are supported. Learn more about servis.ai | |
| 72 | 4.5 | 71 | - | 4.5 / 3.9 / 4.3 / 4.2 | A Zenvia Customer Cloud ajuda empresas a vender mais e atender melhor, integrando canais, dados e jornadas em uma única solução Learn more about Zenvia | |
| 73 | 3.7 | 68 | - | 3.8 / 3.6 / 3.6 / 3.3 | Attract, Retain, & Grow. Demandforce is the all-in-one practice growth solution made to attract new patients and keep them coming back. Learn more about Demandforce | |
| 74 | 4.8 | 66 | - | 4.8 / 4.7 / 4.6 / 4.7 | All-in-one B2B sales platform for WhatsApp Learn more about Rasayel | |
| 75 | 4.8 | 64 | - | 4.7 / 4.7 / 4.7 / 4.7 | Upnify CRM, designed by sales Professionals, is the sales management system that will help you to increase your company's revenue. Learn more about Upnify CRM |