Customer Communications Management

https://www.capterra.com/customer-communications-management-software/

Niches in this category - the functional product types blended into "Customer Communications Management" (73)

Contact Center & Helpdesk Software54 Customer Communications Orchestration & Omnichannel Inbox36 AI Chatbot & Conversational AI Platform32 Customer Communications Management (CCM) Software26 Conversational & Messaging CRM24 Customer Engagement & Cross-Channel Messaging Platform22 Customer Service AI Agent & Automation Platform20 SMS & Mobile Messaging Marketing Platform18 CRM Software16 WhatsApp Business Messaging & Marketing Platform15 Marketing Automation Platform7 CPaaS / Messaging API Platform7 Reputation & Review Marketing Platform7 Conversational Marketing & Chatbot Lead Capture7 AI Voice Agent & Voicebot Platform7 Unified Communications (UCaaS) Platform5 Customer Data Platform & AI Personalization5 Shared Inbox & Collaborative Email Platform5 Loyalty & Customer Engagement Platform5 Hotel Guest Messaging & Communication Platform4 Workflow Automation & BPM Platform4 Text-to-Pay & Conversational Payment Platform4 Live Chat & Website Messaging Software4 Business Management Suite for SMBs4 Client Portal & Document Collection Platform4 Business VoIP & Cloud Phone System3 Sales Engagement & Dialer Platform3 Personalized Video Marketing & Sales Video Platform3 Document & Content Management Software3 Lead Capture & Lead Management Software2 Secure Encrypted Messaging & Collaboration Platform2 Dental & Medical Practice Management Software2 Ecommerce Marketing Automation Platform2 Online Community & Discussion Platform2 Voice of Customer & Experience Management Platform2 Social Media Management & AI Content Platform2 Patient Engagement & Communication Platform2 Field Service Management Software2 Customer Engagement Platform for Restaurants & Local Businesses2 Automotive Dealer CRM & DMS2 Push Notification & Web Engagement Platform2 Industry-Specific Vertical Business Software2 Machine Translation & Localization Platform2 Trade & Home Services Job Management Software1 Staffing Agency Software1 Mass Notification & Critical Event Management Platform1 Co-Browsing & Visual Customer Support Platform1 Guest Experience & Hospitality CX Platform1 Guest WiFi Marketing & Analytics Platform1 Accounts Receivable Automation & Collections Software1 Information Archiving & eDiscovery Software1 Conversation Intelligence & Speech Analytics1 Sales Intelligence & Prospecting Platform1 Enterprise AI Search & Knowledge Management1 AI Agent Builder & Orchestration Platform1 Email Client-Integrated CRM1 Customer Feedback & Text Analytics Platform1 AI Sales Assistant & Revenue Intelligence1 AI Learning & Course Creation Platform1 Document Generation & Assembly Software1 Secure File Sharing & Cloud Storage Platform1 Digital Asset Management (DAM) Software1 Hospitality & Guest CRM1 AR Remote Assistance & Visual Field Support Platform1 Digital Sales Room & Buyer Engagement Platform1 Work Management & Team Task Collaboration Platform1 Email Marketing Software1 E-Invoicing & Tax Compliance Software1 Multichannel Listing & Marketplace Management Software1 B2B Sales Rep & Wholesale Order-Writing App1 Investment & Deal Management CRM1 AI Transcription & Meeting Assistant1 Applicant Tracking System1

392 products9 pages scraped of 9398 in category12 sponsored24 shortlisted

#	Product	Rating	Reviews	Rec	Ease / Svc / Feat / Value	Description
201	Softdial Contact Center	5	4	-	5.0 / 5.0 / 5.0 / 5.0	Flexible Cloud Contact Center Software Platform sold globally as CCaaS, & to enterprises. Fully blended omnichannel, quick deployment. Learn more about Softdial Contact Center
202	VoyagerNetz	5	4	-	5.0 / 5.0 / 5.0 / 4.8	A powerful communication platform for better customer and community communication through texting, WhatsApp, Messenger and more. Learn more about VoyagerNetz
203	ViaDialog	5	4	-	5.0 / 5.0 / 5.0 / 4.8	AI cloud contact center for managing voice, chat, email & social media. Boost CX with automation, routing & CRM integration. Learn more about ViaDialog
204	Quidget	4.8	4	-	4.8 / 4.0 / 4.3 / 4.8	Quidget is a no-code AI agent, easily set up to provide 24/7 human-like responses to up to 80% of customer queries. Learn more about Quidget
205	Hopper	4.8	4	-	4.5 / 4.5 / 4.0 / 4.8	Easily connect WhatsApp to Salesforce using Hopper, the native app that will help you improve your business communication. Learn more about Hopper
206	Umbler Talk	4.8	4	-	5.0 / 4.5 / 4.8 / 4.8	Manage all WhatsApp customer conversations in a shared team inbox with automation and analytics. Learn more about Umbler Talk
207	SleekFlow	4.5	4	-	4.3 / 4.8 / 4.5 / 4.3	SleekFlow \| The AI Suite for Revenue-Driving Conversations Learn more about SleekFlow
208	Square Marketing	4.5	4	-	4.8 / 4.3 / 4.3 / 4.0	Square Marketing is a tool that allows businesses to customize and automate email and text campaigns to boost customer engagement. Learn more about Square Marketing
209	Gallabox	4.5	4	-	5.0 / 4.3 / 4.5 / 4.0	Gallabox is a collaborative communication tool, helping convert customer conversations into actions through WhatsApp Business APIs Learn more about Gallabox
210	NFON Contact Center	4.3	4	-	4.3 / 3.8 / 4.8 / 3.5	NFON Contact Center Hub transforms Customer Communications Management with omnichannel AI-driven service ensuring efficiency. Learn more about NFON Contact Center
211	Unbabel	3.8	4	-	4.3 / 2.7 / 3.8 / 2.7	Unbabel, an AI-powered Language Operations platform that helps businesses deliver multilingual support at scale. Learn more about Unbabel
212	GhostDraft Studio	3.8	4	-	3.5 / 3.5 / 4.0 / 2.7	GhostDraft empowers insurers to create better customer experiences, greater efficiency and more agility through advanced CCM. Learn more about GhostDraft Studio
213	hellomateo	5	3	-	4.7 / 5.0 / 4.7 / 4.5	AI chatbot platform for WhatsApp & more—automated customer journeys, campaigns, and real-time communication in one GDPR-compliant tool. Learn more about hellomateo
214	virsaic	5	3	-	4.7 / 5.0 / 4.7 / 4.7	virsaic® provides a seamless way for companies to manage their customer interactions across all channels, from one cloud platform. Learn more about virsaic
215	ActivEngage	5	3	-	4.7 / 5.0 / 4.7 / 5.0	We help dealers connect with customers. We're messaging experts and have products for visibility, engagement, retailing, & retention. Learn more about ActivEngage
216	AlphaChat	5	3	-	5.0 / 5.0 / 3.7 / 4.3	Customer service CHAT AUTOMATION TOOL WITH AI chatbots to measure and INCREASE SELF-SERVICE RESOLUTION RATE and customer satisfaction. Learn more about AlphaChat
217	cVortex	5	3	-	4.7 / 5.0 / 4.0 / 5.0	cVortex is customer service software that enables omnichannel conversations between companies and customers while streamlining support Learn more about cVortex
218	CloudContactAI	5	3	-	5.0 / 5.0 / 5.0 / 5.0	AI-powered SMS, email, and voice platform with automated AI agents that respond to inbound texts using full conversation context. TCPA Learn more about CloudContactAI
219	Support.cc	5	3	-	5.0 / 5.0 / 5.0 / 5.0	Support.cc by 500apps is a Help Desk Software which offers email ticketing, phone calls and task management and 50 apps for $14.99 Learn more about Support.cc
220	SendSquared	5	3	-	4.7 / 5.0 / 5.0 / 5.0	SendSquared is the all-in-one guest communications platform for the hospitality industry. Learn more about SendSquared
221	Yalt	5	3	-	5.0 / 4.7 / 4.3 / 4.0	Manage customer communications with Yalt’s tools for email, SMS, and push notifications—personalized, timely, and effective. Learn more about Yalt
222	Voizee	4.7	3	-	4.7 / 5.0 / 4.7 / 5.0	Web-based and AI-enabled business texting and calling tool featuring mass texting, two-way SMS, live chat, widgets, and call tracking. Learn more about Voizee
223	Kipsu	4.7	3	-	4.3 / 4.3 / 4.7 / 4.3	Communication app that helps businesses to manage customer relationships through messages, team view, response time analytics and more. Learn more about Kipsu
224	Gnatta	4.7	3	-	5.0 / 5.0 / 4.0 / 5.0	AI-powered customer service platform with omnichannel support, workflow automation, and fully controllable AI Agents. Learn more about Gnatta
225	OptCulture	4.7	3	-	4.3 / 5.0 / 4.3 / 5.0	An easy-to-implement customer loyalty and engagement solution with powerful data-analytics and campaigning features. Learn more about OptCulture