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Knowledge Management
https://www.capterra.com/knowledge-management-software/Niches in this category - the functional product types blended into "Knowledge Management" (101)
Knowledge Base & Wiki Software106Enterprise AI Search & Knowledge Management50Contact Center & Helpdesk Software45Process Documentation & SOP Training Platform22Document & Content Management Software22Employee Intranet & Digital Workplace Platform19Corporate Learning Management System (LMS)16Online Community & Discussion Platform12Customer Service AI Agent & Automation Platform9Digital Adoption Platform (DAP)9Connected Worker & Industrial Collaboration Platform7All-in-One Team Collaboration Suite7Note-Taking & Personal Document Organizer App6Work Management & Team Task Collaboration Platform6Competitive Intelligence & Market Monitoring Platform5IT/HR Service Desk AI Assistant4AI Chatbot & Conversational AI Platform4Client Portal & Document Collection Platform4eLearning Authoring Tool4Skills & Competency Management Platform4Business Management Suite for SMBs4Online Whiteboard & Visual Collaboration Platform3Quality Management System (QMS) Software3Qualitative Research & Data Analysis Platform3Employee Communication App for Frontline & Deskless Workers3Workflow Automation & BPM Platform3Policy & Procedure Management Software3AI Research & Academic Assistant3Learning Experience Platform (LXP)3Inspection & Audit Checklist App3AI Agent Builder & Orchestration Platform3RFP & Proposal Response Management Software3Product Management & Roadmapping Platform2Customer Feedback & Text Analytics Platform2No-Code / Low-Code Application Platform2Compliance Training & LMS2Digital Asset Management (DAM) Software2Marketing Automation Platform2CRM Software2Contract Lifecycle Management (CLM) Software2Industry-Specific Vertical Business Software2Shared Inbox & Collaborative Email Platform2CMMS & Maintenance Scheduling Software2Idea & Innovation Management Platform2Secure File Sharing & Cloud Storage Platform2Employee Shift Scheduling & Workforce Management Software2IT Operations & AIOps Platform1Field Service Management Software1Legal Practice Management & Billing Software1Security Compliance Automation Platform1Information Archiving & eDiscovery Software1AI Governance & Compliance Platform1AI Transcription & Meeting Assistant1Business Intelligence & Augmented Analytics Platform1Core HR / HRIS Suite1SEO Content Optimization Platform1Industrial AI & Predictive Maintenance Platform1AI Sales Assistant & Revenue Intelligence1Document Generation & Assembly Software1Sales Content & Document Tracking Platform1Online Office Suite & Document Collaboration1Team Chat & Business Messaging Platform1Agile & Software Development Collaboration Tool1OKR & Strategy Execution Platform1Virtual Classroom & Online Learning Collaboration Platform1Product Lifecycle Management (PLM) Collaboration Platform1Marketing Resource & Work Management Platform1Product Information Management (PIM) Software1Website Builder & DIY Site Software1Data Catalog, Governance & Master Data Management1Conversational AI Analytics & NLQ Assistant1Generative Engine Optimization & AI Search Visibility Platform1Appointment Scheduling & Online Booking Software1Coaching & Client Session Management Platform1Customer & Partner Training / Extended Enterprise LMS1Training Management System for Training Providers1Microlearning & Mobile Frontline Training Platform1Online Course Creator & Creator-Education Platform1Customer Communications Orchestration & Omnichannel Inbox1Web Content Management System (WCMS) / Digital Experience Platform1Integrated Workplace Management System (IWMS) / CAFM1Enterprise Generative AI Platform & Private LLM Workspace1Live Chat & Website Messaging Software1Agent Scripting & Guided Interaction Software1Content Curation & Discovery Platform1Interactive Video Learning Platform1Talent Management & Performance Suite1Manufacturing & Industrial Skills/Training Platform1Personal To-Do List & Task Manager App1Asset & Equipment Tracking Software1Graph Analytics & Network Visualization Platform1Q&A, Reviews & UGC Conversion Platform for Ecommerce1Local Listings & Multi-Location Marketing Platform1Employee Relations & Case Management Software1Online Course Marketplace & Content Library1Mentoring & Coaching Program Management Platform1In-Product Feedback & Bug Reporting Tool1AR Remote Assistance & Visual Field Support Platform1IT Service Management (ITSM) Platform1Employee Engagement & Survey Platform1Ecommerce Search, Merchandising & Product Discovery1
457 products11 pages scraped of 11476 in category3 sponsored24 shortlisted
| # | Product | Rating | Reviews | Rec | Ease / Svc / Feat / Value | Description |
|---|---|---|---|---|---|---|
| 26 | Jolt Shortlist | 4.6 | 309 | 86% | 4.5 / 4.7 / 4.5 / 4.6 | Jolt is a distributed knowledge & information management platform available on smartphones & tablets. Schedule your free demo today! Learn more about Jolt |
| 27 | 4.4 | 275 | - | 4.2 / 4.2 / 4.4 / 4.3 | M-Files breaks info silos. Find expertise fast, automate workflows & share knowledge seamlessly. Learn more about M-Files | |
| 28 | Genesys Cloud CX Shortlist | 4.3 | 262 | - | 4.4 / 4.0 / 4.2 / 4.1 | Genesys Cloud is a web-based software that unifies customer and agent experiences across phone, email, chat, text and social channels. Learn more about Genesys Cloud CX |
| 29 | Bloomfire Shortlist | 4.4 | 254 | - | 4.3 / 4.4 / 4.2 / 4.2 | Knowledge Management Software that enables teams to access, collaborate, and draw upon their organization's collective intelligence. Learn more about Bloomfire |
| 30 | 4.6 | 249 | 84% | 4.4 / 4.5 / 4.4 / 4.3 | Caspio is the world's leading AI-enhanced low-code platform for building online database applications without having to write code. Learn more about Caspio | |
| 31 | 4.8 | 237 | 96% | 4.8 / 4.9 / 4.7 / 4.8 | KnowledgeOwl is user-friendly knowledge base software, perfect for creating searchable knowledge base websites for teams and customers. Learn more about KnowledgeOwl | |
| 32 | ManageEngine ServiceDesk Plus Shortlist | 4.4 | 231 | - | 4.3 / 4.2 / 4.4 / 4.3 | ServiceDesk Plus is an ITSM platform that helps IT teams design and deliver services faster through end-to-end workflow automations. Learn more about ManageEngine ServiceDesk Plus |
| 33 | Help Scout Shortlist | 4.6 | 226 | 80% | 4.7 / 4.6 / 4.3 / 4.4 | Help Scout's email management software has the features you need to keep things simple, move fast, and focus on delighting customers. Learn more about Help Scout |
| 34 | 4.4 | 209 | - | 4.4 / 4.5 / 4.2 / 4.3 | Quip combines documents, spreadsheets, and chat in one organized experience. Learn more about Quip | |
| 35 | 4.8 | 195 | 89% | 4.7 / 4.8 / 4.6 / 4.7 | HelpCrunch's Knowledge base software is a top-rated solution for knowledge management and 24/7 self-service customer support. Learn more about HelpCrunch | |
| 36 | 4.5 | 189 | 91% | 4.4 / 4.6 / 4.4 / 4.5 | Responsive’s (formerly RFPIO) AI-driven Strategic Response Management platform drives more deals won with smarter, faster responses. Learn more about Responsive | |
| 37 | HubSpot Service Hub Shortlist | 4.4 | 189 | - | 4.4 / 4.5 / 4.1 / 4.2 | Service Hub is a cloud-based customer service software that helps teams scale their support and delight their customers efficiently. Learn more about HubSpot Service Hub |
| 38 | 4.3 | 178 | - | 4.2 / 4.4 / 4.2 / 4.3 | Vivantio's knowledge base empowers end user self-service, and quick reference to articles during service delivery, for fast resolution. Learn more about Vivantio | |
| 39 | 4.7 | 176 | 90% | 4.7 / 4.7 / 4.6 / 4.7 | AI-powered workspace for centralizing knowledge, documents, and expertise—making information easy to find, share, and manage. Learn more about Fusebase | |
| 40 | 4.3 | 155 | - | 3.9 / 4.6 / 4.2 / 4.3 | Sales and marketing solution that combines CRM, marketing automation, customer journey mapping, analytics, project management, & more. Learn more about GreenRope | |
| 41 | 4.4 | 152 | - | 4.1 / 4.2 / 4.3 / 4.1 | Automate and streamline processes to solve customer issues faster, decreasing your cost to serve and increasing customer loyalty. Learn more about ServiceNow Customer Service Management | |
| 42 | 4.4 | 150 | - | 4.3 / 4.4 / 4.2 / 4.5 | MangoApps is a knowledge management platform that helps you create a unified employee experience and keep everyone on the same page. Learn more about MangoApps | |
| 43 | 4.7 | 149 | 90% | 4.5 / 4.7 / 4.6 / 4.7 | Single source of truth for your contacts with live chat, help desk, knowledge base, email marketing automation, and more. Learn more about Gist | |
| 44 | 4.7 | 147 | 83% | 4.7 / 4.6 / 4.6 / 4.5 | Hiver is a modern, AI customer service platform that lets you set up internal and public help centers for both customers and employees. Learn more about Hiver | |
| 45 | 4.8 | 122 | 89% | 4.7 / 4.7 / 4.5 / 4.7 | Cloud-based reference management for researchers. Learn more about Paperpile | |
| 46 | 4.6 | 120 | 83% | 4.4 / 4.6 / 4.5 / 4.3 | eXo Platform is a digital workplace solution with a built-in knowledge management system to leverage your most valuable assets. Learn more about eXo Platform | |
| 47 | 4.8 | 117 | 97% | 4.8 / 4.9 / 4.5 / 4.8 | Easy-to-use intranet platform with 240+ features, fast setup, and a 90-day risk-free guarantee to connect and engage your team. Learn more about ThoughtFarmer | |
| 48 | 4.5 | 117 | 81% | 4.4 / 4.7 / 4.2 / 4.7 | Faveo Helpdesk is a customizable ticketing and customer support software available in cloud, self-hosted, and open-source editions. Learn more about Faveo Helpdesk | |
| 49 | 4.9 | 116 | 96% | 4.8 / 4.9 / 4.7 / 4.8 | Supportbench: Lower costs, accelerate resolutions, and empower agents with AI-driven customer support. Learn more about Supportbench | |
| 50 | 4.2 | 114 | - | 4.3 / 4.0 / 4.2 / 3.8 | Yext delivers unmatched visibility into your brand’s presence across AI and traditional search with hyper-local benchmarks. Learn more about Yext |