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Customer Engagement
https://www.capterra.com/customer-engagement-software/Niches in this category - the functional product types blended into "Customer Engagement" (122)
Customer Engagement & Cross-Channel Messaging Platform60AI Chatbot & Conversational AI Platform46Contact Center & Helpdesk Software41Loyalty & Customer Engagement Platform36Customer Data Platform & AI Personalization30CRM Software29Voice of Customer & Experience Management Platform24Customer Service AI Agent & Automation Platform22Marketing Automation Platform20Reputation & Review Marketing Platform17Customer Communications Orchestration & Omnichannel Inbox15SMS & Mobile Messaging Marketing Platform15Online Community & Discussion Platform15Conversational Marketing & Chatbot Lead Capture15Customer Feedback & Text Analytics Platform14User Onboarding & Product Adoption Platform12Gamification & Interactive Promotion Platform12Survey & Questionnaire Software11Conversational & Messaging CRM11Co-Browsing & Visual Customer Support Platform10Customer Engagement Platform for Restaurants & Local Businesses10Customer Advocacy & Referral Marketing Platform10Customer Success Platform9Interactive Content & Quiz Builder8Digital Sales Room & Buyer Engagement Platform8Email Marketing Software8Ecommerce Personalization & Recommendation Engine8WhatsApp Business Messaging & Marketing Platform8Push Notification & Web Engagement Platform7Personalized Video Marketing & Sales Video Platform7Mobile App Engagement & Marketing Platform7Digital Adoption Platform (DAP)6Appointment Scheduling & Online Booking Software6Popup, Optin & Conversion Optimization Tool6Social Media Management & AI Content Platform6Feedback Kiosk & On-Site Rating Device5Branded Mobile App Builder for Customer Engagement5Customer Intelligence & Churn Analytics Platform5Product & Digital Analytics Platform5Gift Card & Incentive Rewards Platform5AI Sales Assistant & Revenue Intelligence5Client Portal & Document Collection Platform5Product Management & Roadmapping Platform5Ecommerce Marketing Automation Platform5AI Voice Agent & Voicebot Platform5Industry-Specific Vertical Business Software4Shared Inbox & Collaborative Email Platform4Q&A, Reviews & UGC Conversion Platform for Ecommerce4Queue Management & Virtual Waitlist Software4Contact Center Quality Management & Workforce Optimization4Member & Association Management Software4Stakeholder Engagement & Community Consultation Software3Customer Communications Management (CCM) Software3Sales Engagement & Dialer Platform3Unified Communications (UCaaS) Platform3Live Shopping & Social Commerce Platform3Guest Experience & Hospitality CX Platform3Conversation Intelligence & Speech Analytics3Digital Receipt & Post-Purchase Engagement Platform3QR Code Marketing & Engagement Platform3Customer & Partner Training / Extended Enterprise LMS3Customer Journey Mapping Software3Clienteling & Retail CRM3In-Product Feedback & Bug Reporting Tool3AI Agent Builder & Orchestration Platform2Business Management Suite for SMBs2Lead Capture & Lead Management Software2Sales Intelligence & Prospecting Platform2No-Code / Low-Code Application Platform2Business Intelligence & Augmented Analytics Platform2Retail Management & ERP Suite2Workflow Automation & BPM Platform2Work Management & Team Task Collaboration Platform2Client Onboarding & Customer Success Project Software2Direct Mail Automation Platform2Ecommerce Platform & Online Store Builder2Cart Abandonment & Ecommerce Remarketing Software2Employee Monitoring & Productivity Tracking Software2Digital Experience Analytics & Session Replay Platform2All-in-One Event Management Platform2Web Content Management System (WCMS) / Digital Experience Platform2Digital Coupon & Voucher Marketing Platform2Video Conferencing & Web Meeting Software2Ecommerce Search, Merchandising & Product Discovery2Knowledge Base & Wiki Software2Cold Email Outreach & Sales Sequencing Tool2Coaching & Client Session Management Platform1Corporate Learning Management System (LMS)1Digital Ad Management & Optimization Platform1Sales Training & Readiness Platform1Remote Desktop & Screen-Sharing Support Tool1Interactive Video Shopping & Shoppable Content Platform1Async Video Messaging & Screen Recording Tool1Team Chat & Business Messaging Platform1Native & Content Discovery Advertising Platform1Virtual Try-On & AR Commerce Platform1Conversational AI Analytics & NLQ Assistant1LinkedIn Outreach & Social Selling Automation1Distributed/Local & Channel Marketing Platform1Dental & Medical Practice Management Software1Point of Sale (POS) Software1Guest WiFi Marketing & Analytics Platform1Field Service Management Software1Order Management System (OMS) for Ecommerce1B2B Ecommerce & Wholesale Ordering Platform1Ecommerce Analytics & Profit Intelligence Platform1AI Learning & Course Creation Platform1Industrial AI & Predictive Maintenance Platform1Staffing Agency Software1Enterprise AI Search & Knowledge Management1Information Archiving & eDiscovery Software1Patient Engagement & Communication Platform1Digital Business Card & Networking Platform1Wealth & Financial Advisor CRM1Pharma & Life Sciences CRM1Real Estate CRM1Inventory & Order Management System1Insurance Agency Management & CRM1Mortgage & Loan Origination CRM1Headless & Composable Commerce Platform1Product Information Management (PIM) Software1Local Listings & Multi-Location Marketing Platform1
718 products16 pages scraped of 16734 in category24 sponsored17 shortlisted
| # | Product | Rating | Reviews | Rec | Ease / Svc / Feat / Value | Description |
|---|---|---|---|---|---|---|
| 251 | 4.7 | 16 | - | 4.7 / 4.5 / 4.4 / 4.2 | Show customers you care with Wiremo’s review request email feature. Automatically display great reviews on your website to boost sales. Learn more about Wiremo | |
| 252 | 4.3 | 16 | - | 4.4 / 4.3 / 3.9 / 3.8 | Exceed customer expectations 24/7/365. Drive support costs down, and CSAT up. Learn more about Cohere | |
| 253 | 4.2 | 16 | - | 4.1 / 4.3 / 4.1 / 4.1 | REVE Chat is a comprehensive customer service platform that offers live chat, chatbot, ticketing system, and much more. Learn more about REVE Chat | |
| 254 | 4.9 | 15 | - | 4.7 / 5.0 / 4.6 / 4.8 | Magic's all-in-one platform empowers local businesses to manage online reviews, customers, marketing, and revenue growth with ease. Learn more about Magic | |
| 255 | 4.9 | 15 | - | 4.8 / 4.9 / 5.0 / 4.9 | Scal-e centralise les données clients et orchestre des campagnes omnicanales pour réduire les coûts d’acquisition et de fidélisation. Learn more about Scal-e | |
| 256 | 4.9 | 15 | - | 4.9 / 5.0 / 4.6 / 4.7 | Customer experience management and restaurant intelligence platform Learn more about GuestXM | |
| 257 | 4.8 | 15 | - | 4.5 / 4.7 / 4.7 / 4.1 | Collect, clean, and enrich data from 1000s of products in days so its easier to build product discovery experiences your customers love Learn more about Zoovu | |
| 258 | 4.7 | 15 | - | 5.0 / 4.6 / 4.7 / 4.7 | Loyalty marketing platform built for businesses of all sizes that lets you reach your customers in-store, online, or via mobile. Learn more about Spendgo | |
| 259 | 4.6 | 15 | - | 4.3 / 4.5 / 4.7 / 4.7 | Selligent is a multi-channel platform that blends insight and engagement to meet consumers' needs moment by moment. Learn more about Selligent | |
| 260 | 4.5 | 15 | - | 4.1 / 4.5 / 4.4 / 4.3 | SimpleCRM boosts engagement with AI-driven segmentation, multi-channel campaigns, chat support, and real-time analytics Learn more about SimpleWorks | |
| 261 | 4.4 | 15 | - | 4.4 / 4.9 / 4.1 / 4.3 | Benbria Loop is a suite of mobile guest engagement solutions designed to improve service and profitability, creating more loyal guests. Learn more about The Loop Experience Platform | |
| 262 | 4.4 | 15 | - | 4.2 / 4.6 / 4.1 / 4.3 | Digital Customer Experience Platform with embedded AI. Track & Respond to Queries on Social,Email,Chat,Whatsapp,Reviews,etc. with ease. Learn more about Simplify360 | |
| 263 | 4.3 | 15 | - | 4.3 / 4.2 / 4.4 / 4.1 | Say hello to happy customer journeys with Chat Flow, a drag-and-drop conversation builder that automates your customer engagements. Learn more about Clickatell | |
| 264 | 4.2 | 15 | - | 4.4 / 4.6 / 3.8 / 4.2 | Deliver memorable customer service via a messaging-first approach. Listen, support and engage with customers on channels they love. Learn more about Sparkcentral | |
| 265 | 3.9 | 15 | - | 3.9 / 4.2 / 4.1 / 3.9 | Maropost Marketing Cloud simplifies omni-channel engagement. Segment your audience, and create impactful campaigns for real results. Learn more about Maropost | |
| 266 | 4.9 | 14 | - | 4.9 / 5.0 / 4.7 / 4.8 | Software that helps to engage and regain customers in online shops via smart exit-intent popups and personalized emails. Learn more about uptain | |
| 267 | 4.9 | 14 | - | 4.9 / 4.9 / 4.8 / 4.9 | Potions is the leading platform for cookieless onsite personalization, empowering your Ecommerce to increase revenues by up to 25%. Learn more about Potions | |
| 268 | 4.6 | 14 | - | 4.6 / 4.4 / 4.6 / 4.3 | Build meaningful customer relationships over any channel with the Infobip full-stack cloud communication platform. Learn more about Infobip | |
| 269 | 4.5 | 14 | - | 4.3 / 4.6 / 4.1 / 4.2 | Capacity is an industry leader in support automation for both customers and employees. Get up and running within 30 days. Learn more about Capacity | |
| 270 | 4.4 | 14 | - | 4.2 / 4.0 / 4.2 / 4.2 | Open Social is a purpose-built community engagement platform perfect for volunteer, organization, and professional member management. Learn more about Open Social | |
| 271 | 4.4 | 14 | - | 4.4 / 4.3 / 4.0 / 3.9 | BeInContact: a 100% Cloud Omnichannel Contact Center software enterprise platform. Learn more about BeInContact | |
| 272 | 5 | 13 | - | 4.9 / 5.0 / 4.9 / 4.7 | Optify is an open and flexible coaching platform powering the design, delivery, and management of coaching programs at scale. Learn more about Optify | |
| 273 | 5 | 13 | - | 4.8 / 4.9 / 4.9 / 5.0 | MarketSurge is an all-in-one lead interaction management platform to capture, nurture and close leads. Learn more about MarketSurge | |
| 274 | 4.9 | 13 | - | 4.6 / 4.8 / 4.8 / 4.9 | Harness the power of our adaptable LoyaltyStream SaaS platform to design unique campaigns or implement enduring loyalty initiatives. Learn more about LoyaltyStream | |
| 275 | 4.8 | 13 | - | 4.8 / 5.0 / 4.6 / 4.8 | AI Assistant that works alongside your team to ensure every lead is followed-up, qualified & nurtured and schedules qualified meetings Learn more about Exceed.ai |