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Customer Engagement
https://www.capterra.com/customer-engagement-software/Niches in this category - the functional product types blended into "Customer Engagement" (122)
Customer Engagement & Cross-Channel Messaging Platform60AI Chatbot & Conversational AI Platform46Contact Center & Helpdesk Software41Loyalty & Customer Engagement Platform36Customer Data Platform & AI Personalization30CRM Software29Voice of Customer & Experience Management Platform24Customer Service AI Agent & Automation Platform22Marketing Automation Platform20Reputation & Review Marketing Platform17Customer Communications Orchestration & Omnichannel Inbox15SMS & Mobile Messaging Marketing Platform15Online Community & Discussion Platform15Conversational Marketing & Chatbot Lead Capture15Customer Feedback & Text Analytics Platform14User Onboarding & Product Adoption Platform12Gamification & Interactive Promotion Platform12Survey & Questionnaire Software11Conversational & Messaging CRM11Co-Browsing & Visual Customer Support Platform10Customer Engagement Platform for Restaurants & Local Businesses10Customer Advocacy & Referral Marketing Platform10Customer Success Platform9Interactive Content & Quiz Builder8Digital Sales Room & Buyer Engagement Platform8Email Marketing Software8Ecommerce Personalization & Recommendation Engine8WhatsApp Business Messaging & Marketing Platform8Push Notification & Web Engagement Platform7Personalized Video Marketing & Sales Video Platform7Mobile App Engagement & Marketing Platform7Digital Adoption Platform (DAP)6Appointment Scheduling & Online Booking Software6Popup, Optin & Conversion Optimization Tool6Social Media Management & AI Content Platform6Feedback Kiosk & On-Site Rating Device5Branded Mobile App Builder for Customer Engagement5Customer Intelligence & Churn Analytics Platform5Product & Digital Analytics Platform5Gift Card & Incentive Rewards Platform5AI Sales Assistant & Revenue Intelligence5Client Portal & Document Collection Platform5Product Management & Roadmapping Platform5Ecommerce Marketing Automation Platform5AI Voice Agent & Voicebot Platform5Industry-Specific Vertical Business Software4Shared Inbox & Collaborative Email Platform4Q&A, Reviews & UGC Conversion Platform for Ecommerce4Queue Management & Virtual Waitlist Software4Contact Center Quality Management & Workforce Optimization4Member & Association Management Software4Stakeholder Engagement & Community Consultation Software3Customer Communications Management (CCM) Software3Sales Engagement & Dialer Platform3Unified Communications (UCaaS) Platform3Live Shopping & Social Commerce Platform3Guest Experience & Hospitality CX Platform3Conversation Intelligence & Speech Analytics3Digital Receipt & Post-Purchase Engagement Platform3QR Code Marketing & Engagement Platform3Customer & Partner Training / Extended Enterprise LMS3Customer Journey Mapping Software3Clienteling & Retail CRM3In-Product Feedback & Bug Reporting Tool3AI Agent Builder & Orchestration Platform2Business Management Suite for SMBs2Lead Capture & Lead Management Software2Sales Intelligence & Prospecting Platform2No-Code / Low-Code Application Platform2Business Intelligence & Augmented Analytics Platform2Retail Management & ERP Suite2Workflow Automation & BPM Platform2Work Management & Team Task Collaboration Platform2Client Onboarding & Customer Success Project Software2Direct Mail Automation Platform2Ecommerce Platform & Online Store Builder2Cart Abandonment & Ecommerce Remarketing Software2Employee Monitoring & Productivity Tracking Software2Digital Experience Analytics & Session Replay Platform2All-in-One Event Management Platform2Web Content Management System (WCMS) / Digital Experience Platform2Digital Coupon & Voucher Marketing Platform2Video Conferencing & Web Meeting Software2Ecommerce Search, Merchandising & Product Discovery2Knowledge Base & Wiki Software2Cold Email Outreach & Sales Sequencing Tool2Coaching & Client Session Management Platform1Corporate Learning Management System (LMS)1Digital Ad Management & Optimization Platform1Sales Training & Readiness Platform1Remote Desktop & Screen-Sharing Support Tool1Interactive Video Shopping & Shoppable Content Platform1Async Video Messaging & Screen Recording Tool1Team Chat & Business Messaging Platform1Native & Content Discovery Advertising Platform1Virtual Try-On & AR Commerce Platform1Conversational AI Analytics & NLQ Assistant1LinkedIn Outreach & Social Selling Automation1Distributed/Local & Channel Marketing Platform1Dental & Medical Practice Management Software1Point of Sale (POS) Software1Guest WiFi Marketing & Analytics Platform1Field Service Management Software1Order Management System (OMS) for Ecommerce1B2B Ecommerce & Wholesale Ordering Platform1Ecommerce Analytics & Profit Intelligence Platform1AI Learning & Course Creation Platform1Industrial AI & Predictive Maintenance Platform1Staffing Agency Software1Enterprise AI Search & Knowledge Management1Information Archiving & eDiscovery Software1Patient Engagement & Communication Platform1Digital Business Card & Networking Platform1Wealth & Financial Advisor CRM1Pharma & Life Sciences CRM1Real Estate CRM1Inventory & Order Management System1Insurance Agency Management & CRM1Mortgage & Loan Origination CRM1Headless & Composable Commerce Platform1Product Information Management (PIM) Software1Local Listings & Multi-Location Marketing Platform1
718 products16 pages scraped of 16734 in category24 sponsored17 shortlisted
| # | Product | Rating | Reviews | Rec | Ease / Svc / Feat / Value | Description |
|---|---|---|---|---|---|---|
| 351 | 4.8 | 8 | - | 4.5 / 4.9 / 4.6 / 4.8 | Pypestream is a cloud-based, patented AI-powered automation solution that enables leading brands to resolve customer issues instantly. Learn more about Pypestream | |
| 352 | 4.6 | 8 | - | 4.5 / 4.6 / 4.5 / 4.4 | AI-Led Customer Research Platform. Maya AI conducts real-user interviews in multilingual and conversational format. Learn more about Merren | |
| 353 | 4.5 | 8 | - | 4.5 / 5.0 / 4.5 / 4.7 | Aluminate Community Builder is a powerful platform that allows you to build, manage and engage your online community. Learn more about Aluminati | |
| 354 | 4.4 | 8 | - | 4.8 / 3.8 / 4.3 / 3.9 | Replace physical lines and waiting rooms with virtual lines. Customers provide a mobile number and receive a text when it's turn. Learn more about QLess | |
| 355 | 4.4 | 8 | - | 4.4 / 4.2 / 4.3 / 4.0 | Customer success management platform that enables businesses to reduce churn and increase revenue from the existing customer base. Learn more about Akita | |
| 356 | 4.3 | 8 | - | 4.5 / 4.5 / 4.0 / 4.3 | Mehery Smart Conversations unifies customer engagement across Social messengers with an enterprise BOT, powered by NLP, ML and AI Learn more about Mehery | |
| 357 | 4.3 | 8 | - | 4.1 / 4.7 / 3.8 / 4.3 | AI Voice of Customer platform that analyzes feedback, detects sentiment and categories, and reveals drivers behind NPS and CSAT. Learn more about Hello Customer | |
| 358 | 4.3 | 8 | - | 4.3 / 4.9 / 4.3 / 4.4 | Create your all-in-one platform: Community Engagement | Stakeholder Relationship Management | 38 Collaboration & Consultation Tools Learn more about Engagement Hub | |
| 359 | 4.1 | 8 | - | 3.9 / 4.0 / 3.8 / 3.5 | Drive lasting customer loyalty with Engage365, a Customer Engagement solution powered by Microsoft Dynamics CRM. Learn more about Engage 365 | |
| 360 | 4.1 | 8 | - | 4.3 / 4.5 / 4.0 / 3.8 | All-in-one software designed to connect property development stakeholders: homebuyers, partners, contractors, and customer care teams. Learn more about Ziggu | |
| 361 | 5 | 7 | - | 4.3 / 5.0 / 5.0 / 4.3 | Realize ingenious email marketing and excellent customer experience - use case for use case. Automated and in realtime. Learn more about ELAINE | |
| 362 | 5 | 7 | - | 4.9 / 4.9 / 5.0 / 4.9 | Manuscry is designed to help businesses send personalized cards to customers, manage campaigns, and enhance brand awareness activities. Learn more about Manuscry | |
| 363 | 5 | 7 | - | 5.0 / 5.0 / 5.0 / 5.0 | A customer retention software that helps businesses engage their customers through text messages, push notifications and emails. Learn more about Gleantap | |
| 364 | 5 | 7 | - | 4.9 / 4.7 / 4.1 / 4.8 | Alida helps leading brands create engaged research communities to gather feedback that empowers better CX and product innovation. Learn more about Alida | |
| 365 | 5 | 7 | - | 4.8 / 5.0 / 4.8 / 5.0 | Book more customers and save time managing clients. Learn more about Agendize | |
| 366 | 4.9 | 7 | - | 4.9 / 5.0 / 4.7 / 4.9 | Collect 50X more feedback with a fast automated kiosk to improve your customer service and online reviews. Learn more about ServiceGuru Kiosk | |
| 367 | 4.7 | 7 | - | 4.7 / 4.7 / 4.7 / 4.3 | TINT is a virtual try-on platform that provides the most realistic cosmetics shopping experience with AI and AR technologies Learn more about TINT Virtual Try-On Platform | |
| 368 | 4.7 | 7 | - | 4.7 / 4.7 / 4.1 / 5.0 | A fast and easy-to-use, no-code software tool, for creating better user onboarding and product experiences for web-based apps. Learn more about HelpHero | |
| 369 | 4.7 | 7 | - | 4.9 / 4.9 / 4.4 / 5.0 | Cordial is the only true marketing platform that empowers brands to fully automate their marketing strategies. Learn more about Cordial | |
| 370 | 4.6 | 7 | - | 4.9 / 4.6 / 4.9 / 4.4 | Bonjoro helps businesses engage customers and generate leads through personalized videos, serving as a video messaging software tool. Learn more about Bonjoro | |
| 371 | 4.6 | 7 | - | 4.4 / 4.9 / 4.7 / 4.5 | Deliver personalized content and brand experiences across the customer journey with our digital customer engagement platform. Learn more about Messangi | |
| 372 | 4 | 7 | - | 3.7 / 4.5 / 4.1 / 4.7 | Gainsight PXs Product Experience Platform empowers product owners with the tools necessary to drive customer engagements. Learn more about Gainsight PX | |
| 373 | 4 | 7 | - | 4.1 / 4.3 / 3.9 / 3.9 | Wigzo is a no-code customer data platform with smart marketing automation capabilities for e-commerce growth. Learn more about Wigzo | |
| 374 | 5 | 6 | - | 5.0 / 5.0 / 4.8 / 5.0 | Recur simplifies association management with automation, insights, and tools to engage, retain, and grow your members Learn more about Recur | |
| 375 | 5 | 6 | - | 4.8 / 5.0 / 5.0 / 4.8 | Fuzey offers an all-in-one inbox through which SMEs can respond to leads, manage their bookings, send invoices, and boost their reviews Learn more about Fuzey |