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Customer Engagement
https://www.capterra.com/customer-engagement-software/Niches in this category - the functional product types blended into "Customer Engagement" (122)
Customer Engagement & Cross-Channel Messaging Platform60AI Chatbot & Conversational AI Platform46Contact Center & Helpdesk Software41Loyalty & Customer Engagement Platform36Customer Data Platform & AI Personalization30CRM Software29Voice of Customer & Experience Management Platform24Customer Service AI Agent & Automation Platform22Marketing Automation Platform20Reputation & Review Marketing Platform17Customer Communications Orchestration & Omnichannel Inbox15SMS & Mobile Messaging Marketing Platform15Online Community & Discussion Platform15Conversational Marketing & Chatbot Lead Capture15Customer Feedback & Text Analytics Platform14User Onboarding & Product Adoption Platform12Gamification & Interactive Promotion Platform12Survey & Questionnaire Software11Conversational & Messaging CRM11Co-Browsing & Visual Customer Support Platform10Customer Engagement Platform for Restaurants & Local Businesses10Customer Advocacy & Referral Marketing Platform10Customer Success Platform9Interactive Content & Quiz Builder8Digital Sales Room & Buyer Engagement Platform8Email Marketing Software8Ecommerce Personalization & Recommendation Engine8WhatsApp Business Messaging & Marketing Platform8Push Notification & Web Engagement Platform7Personalized Video Marketing & Sales Video Platform7Mobile App Engagement & Marketing Platform7Digital Adoption Platform (DAP)6Appointment Scheduling & Online Booking Software6Popup, Optin & Conversion Optimization Tool6Social Media Management & AI Content Platform6Feedback Kiosk & On-Site Rating Device5Branded Mobile App Builder for Customer Engagement5Customer Intelligence & Churn Analytics Platform5Product & Digital Analytics Platform5Gift Card & Incentive Rewards Platform5AI Sales Assistant & Revenue Intelligence5Client Portal & Document Collection Platform5Product Management & Roadmapping Platform5Ecommerce Marketing Automation Platform5AI Voice Agent & Voicebot Platform5Industry-Specific Vertical Business Software4Shared Inbox & Collaborative Email Platform4Q&A, Reviews & UGC Conversion Platform for Ecommerce4Queue Management & Virtual Waitlist Software4Contact Center Quality Management & Workforce Optimization4Member & Association Management Software4Stakeholder Engagement & Community Consultation Software3Customer Communications Management (CCM) Software3Sales Engagement & Dialer Platform3Unified Communications (UCaaS) Platform3Live Shopping & Social Commerce Platform3Guest Experience & Hospitality CX Platform3Conversation Intelligence & Speech Analytics3Digital Receipt & Post-Purchase Engagement Platform3QR Code Marketing & Engagement Platform3Customer & Partner Training / Extended Enterprise LMS3Customer Journey Mapping Software3Clienteling & Retail CRM3In-Product Feedback & Bug Reporting Tool3AI Agent Builder & Orchestration Platform2Business Management Suite for SMBs2Lead Capture & Lead Management Software2Sales Intelligence & Prospecting Platform2No-Code / Low-Code Application Platform2Business Intelligence & Augmented Analytics Platform2Retail Management & ERP Suite2Workflow Automation & BPM Platform2Work Management & Team Task Collaboration Platform2Client Onboarding & Customer Success Project Software2Direct Mail Automation Platform2Ecommerce Platform & Online Store Builder2Cart Abandonment & Ecommerce Remarketing Software2Employee Monitoring & Productivity Tracking Software2Digital Experience Analytics & Session Replay Platform2All-in-One Event Management Platform2Web Content Management System (WCMS) / Digital Experience Platform2Digital Coupon & Voucher Marketing Platform2Video Conferencing & Web Meeting Software2Ecommerce Search, Merchandising & Product Discovery2Knowledge Base & Wiki Software2Cold Email Outreach & Sales Sequencing Tool2Coaching & Client Session Management Platform1Corporate Learning Management System (LMS)1Digital Ad Management & Optimization Platform1Sales Training & Readiness Platform1Remote Desktop & Screen-Sharing Support Tool1Interactive Video Shopping & Shoppable Content Platform1Async Video Messaging & Screen Recording Tool1Team Chat & Business Messaging Platform1Native & Content Discovery Advertising Platform1Virtual Try-On & AR Commerce Platform1Conversational AI Analytics & NLQ Assistant1LinkedIn Outreach & Social Selling Automation1Distributed/Local & Channel Marketing Platform1Dental & Medical Practice Management Software1Point of Sale (POS) Software1Guest WiFi Marketing & Analytics Platform1Field Service Management Software1Order Management System (OMS) for Ecommerce1B2B Ecommerce & Wholesale Ordering Platform1Ecommerce Analytics & Profit Intelligence Platform1AI Learning & Course Creation Platform1Industrial AI & Predictive Maintenance Platform1Staffing Agency Software1Enterprise AI Search & Knowledge Management1Information Archiving & eDiscovery Software1Patient Engagement & Communication Platform1Digital Business Card & Networking Platform1Wealth & Financial Advisor CRM1Pharma & Life Sciences CRM1Real Estate CRM1Inventory & Order Management System1Insurance Agency Management & CRM1Mortgage & Loan Origination CRM1Headless & Composable Commerce Platform1Product Information Management (PIM) Software1Local Listings & Multi-Location Marketing Platform1
718 products16 pages scraped of 16734 in category24 sponsored17 shortlisted
| # | Product | Rating | Reviews | Rec | Ease / Svc / Feat / Value | Description |
|---|---|---|---|---|---|---|
| 101 | Kustomer Shortlist | 4.6 | 79 | - | 4.6 / 4.7 / 4.6 / 4.4 | Kustomer is the omnichannel SaaS CRM platform reimagining enterprise customer service to deliver standout experiences. Learn more about Kustomer |
| 102 | 4.9 | 77 | - | 4.8 / 4.9 / 4.9 / 4.9 | World's leading All-in-One eCommerce Sales & Marketing Automation Platform for Businesses @ Every Stage.Join w Luxe,FIT Mexico, GiaRose Learn more about AiTrillion | |
| 103 | 4.6 | 77 | - | 4.5 / 4.9 / 4.6 / 4.6 | Whatfix helps enterprises control, accelerate and optimize software adoption to drive outcomes from their technology investments. Learn more about Whatfix | |
| 104 | 4.6 | 77 | - | 4.7 / 4.6 / 4.3 / 4.5 | Drive customer engagement through feedback management. Make your customers feel heard and build the features they want. Learn more about Canny | |
| 105 | 4.6 | 74 | - | 4.6 / 4.6 / 4.4 / 4.4 | An omnichannel platform that can be used to build conversations with your customers for Multiple Used cases. Learn more about SmatBot | |
| 106 | 4.7 | 73 | - | 4.7 / 4.8 / 4.7 / 4.7 | Qualify Better, Close Faster with Zipteams Smart Meeting Rooms. Learn more about Zipteams | |
| 107 | 4.6 | 71 | - | 4.5 / 4.9 / 4.5 / 4.8 | FreeAgent is a fully-featured Customer Service platform that effectively enables your team to resolve issues. Learn more about servis.ai | |
| 108 | 4.5 | 71 | - | 4.4 / 4.7 / 4.3 / 4.4 | Drive connections and create positive impact across your fully branded private community with Hivebrite all-in-one community solution. Learn more about Hivebrite | |
| 109 | 4.4 | 71 | - | 4.4 / 4.4 / 4.2 / 4.1 | eDesk: the most scalable eCommerce customer support helpdesk for online retailers that want to grow faster. Learn more about eDesk | |
| 110 | 4.8 | 70 | - | 4.7 / 4.7 / 4.6 / 4.6 | Engage more customers the personal way with interactive videos. Learn more about VideoAsk | |
| 111 | 4.5 | 70 | - | 4.5 / 4.3 / 4.3 / 4.4 | Customerly helps SaaS teams automate support, boost retention, and engage customers with AI-powered automation, surveys, and emails. Learn more about Customerly | |
| 112 | 4.4 | 70 | - | 4.5 / 4.2 / 4.1 / 4.0 | Landbot is the most intuitive no-code chatbot builder. Convert more traffic on your website using conversational strategies. Learn more about Landbot | |
| 113 | 4.3 | 70 | - | 4.2 / 4.1 / 3.8 / 3.8 | UserVoice collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback. Learn more about UserVoice | |
| 114 | 4.2 | 70 | - | 4.2 / 4.0 / 3.9 / 4.3 | Organizations that use our customer engagement solutions deliver quality customer experiences enabling faster growth and efficiency. Learn more about Engageware | |
| 115 | 4.5 | 68 | - | 4.5 / 4.4 / 4.3 / 4.2 | Ideagen Huddle’s cloud-based collaborative workspaces keep clients engaged, content secure, and teams on track. Learn more about Ideagen Collaboration Portal | |
| 116 | 4.5 | 67 | - | 4.4 / 4.4 / 4.4 / 4.4 | Kenyt.AI is a leading AI-Assistants platform helping organizations improve customer engagement and employee engagement using chatbots Learn more about Kenyt AI Agents | |
| 117 | 4.4 | 67 | - | 4.4 / 4.4 / 4.2 / 4.0 | The AI quiz funnel builder with built-in email automation, ideal for businesses with high-value leads. Learn more about Involve.me | |
| 118 | 4.2 | 66 | - | 4.1 / 4.4 / 4.0 / 4.5 | Lead conversion solution that helps businesses track website traffic, capture consumer details and monitor real-time user activities. Learn more about Influence | |
| 119 | 4.8 | 64 | - | 4.7 / 4.7 / 4.7 / 4.7 | Upnify CRM, designed by sales Professionals, is the sales management system that will help you to increase your company's revenue. Learn more about Upnify CRM | |
| 120 | 5 | 63 | - | 5.0 / 4.9 / 4.8 / 4.8 | Textla is the best priced and easiest-to-use SMS marketing platform. Send bulk texts, two-way text, manage contacts, and more. Learn more about Textla | |
| 121 | 4.7 | 63 | - | 4.7 / 4.7 / 4.4 / 4.6 | Know the services and staff members guests prefer, the text conversations you had and more. Easily open up new marketing opportunities. Learn more about Waitwhile | |
| 122 | 4.4 | 63 | - | 3.8 / 4.5 / 4.3 / 3.9 | WalkMe simplifies software adoption with AI-powered guidance and automation, maximizing efficiency and ROI. Learn more about WalkMe | |
| 123 | 4.3 | 63 | - | 4.3 / 4.4 / 4.4 / 4.2 | Iterable is an AI-powered cross-channel communication platform that helps brands deliver joyful experiences to their customers. Learn more about Iterable | |
| 124 | 4.9 | 62 | - | 4.8 / 4.8 / 4.7 / 4.8 | Professional online survey software. Surveys, questionnaires, forms, and tests for Customer Experience, Market Research, HR, and more! Learn more about SurveyLab | |
| 125 | 4.7 | 60 | - | 4.8 / 4.9 / 4.7 / 4.5 | Sopro helps B2B firms sell more with expert-led, multi-channel outreach that builds bespoke audiences and delivers leads to your CRM. Learn more about Sopro |