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Customer Engagement
https://www.capterra.com/customer-engagement-software/Niches in this category - the functional product types blended into "Customer Engagement" (122)
Customer Engagement & Cross-Channel Messaging Platform60AI Chatbot & Conversational AI Platform46Contact Center & Helpdesk Software41Loyalty & Customer Engagement Platform36Customer Data Platform & AI Personalization30CRM Software29Voice of Customer & Experience Management Platform24Customer Service AI Agent & Automation Platform22Marketing Automation Platform20Reputation & Review Marketing Platform17Customer Communications Orchestration & Omnichannel Inbox15SMS & Mobile Messaging Marketing Platform15Online Community & Discussion Platform15Conversational Marketing & Chatbot Lead Capture15Customer Feedback & Text Analytics Platform14User Onboarding & Product Adoption Platform12Gamification & Interactive Promotion Platform12Survey & Questionnaire Software11Conversational & Messaging CRM11Co-Browsing & Visual Customer Support Platform10Customer Engagement Platform for Restaurants & Local Businesses10Customer Advocacy & Referral Marketing Platform10Customer Success Platform9Interactive Content & Quiz Builder8Digital Sales Room & Buyer Engagement Platform8Email Marketing Software8Ecommerce Personalization & Recommendation Engine8WhatsApp Business Messaging & Marketing Platform8Push Notification & Web Engagement Platform7Personalized Video Marketing & Sales Video Platform7Mobile App Engagement & Marketing Platform7Digital Adoption Platform (DAP)6Appointment Scheduling & Online Booking Software6Popup, Optin & Conversion Optimization Tool6Social Media Management & AI Content Platform6Feedback Kiosk & On-Site Rating Device5Branded Mobile App Builder for Customer Engagement5Customer Intelligence & Churn Analytics Platform5Product & Digital Analytics Platform5Gift Card & Incentive Rewards Platform5AI Sales Assistant & Revenue Intelligence5Client Portal & Document Collection Platform5Product Management & Roadmapping Platform5Ecommerce Marketing Automation Platform5AI Voice Agent & Voicebot Platform5Industry-Specific Vertical Business Software4Shared Inbox & Collaborative Email Platform4Q&A, Reviews & UGC Conversion Platform for Ecommerce4Queue Management & Virtual Waitlist Software4Contact Center Quality Management & Workforce Optimization4Member & Association Management Software4Stakeholder Engagement & Community Consultation Software3Customer Communications Management (CCM) Software3Sales Engagement & Dialer Platform3Unified Communications (UCaaS) Platform3Live Shopping & Social Commerce Platform3Guest Experience & Hospitality CX Platform3Conversation Intelligence & Speech Analytics3Digital Receipt & Post-Purchase Engagement Platform3QR Code Marketing & Engagement Platform3Customer & Partner Training / Extended Enterprise LMS3Customer Journey Mapping Software3Clienteling & Retail CRM3In-Product Feedback & Bug Reporting Tool3AI Agent Builder & Orchestration Platform2Business Management Suite for SMBs2Lead Capture & Lead Management Software2Sales Intelligence & Prospecting Platform2No-Code / Low-Code Application Platform2Business Intelligence & Augmented Analytics Platform2Retail Management & ERP Suite2Workflow Automation & BPM Platform2Work Management & Team Task Collaboration Platform2Client Onboarding & Customer Success Project Software2Direct Mail Automation Platform2Ecommerce Platform & Online Store Builder2Cart Abandonment & Ecommerce Remarketing Software2Employee Monitoring & Productivity Tracking Software2Digital Experience Analytics & Session Replay Platform2All-in-One Event Management Platform2Web Content Management System (WCMS) / Digital Experience Platform2Digital Coupon & Voucher Marketing Platform2Video Conferencing & Web Meeting Software2Ecommerce Search, Merchandising & Product Discovery2Knowledge Base & Wiki Software2Cold Email Outreach & Sales Sequencing Tool2Coaching & Client Session Management Platform1Corporate Learning Management System (LMS)1Digital Ad Management & Optimization Platform1Sales Training & Readiness Platform1Remote Desktop & Screen-Sharing Support Tool1Interactive Video Shopping & Shoppable Content Platform1Async Video Messaging & Screen Recording Tool1Team Chat & Business Messaging Platform1Native & Content Discovery Advertising Platform1Virtual Try-On & AR Commerce Platform1Conversational AI Analytics & NLQ Assistant1LinkedIn Outreach & Social Selling Automation1Distributed/Local & Channel Marketing Platform1Dental & Medical Practice Management Software1Point of Sale (POS) Software1Guest WiFi Marketing & Analytics Platform1Field Service Management Software1Order Management System (OMS) for Ecommerce1B2B Ecommerce & Wholesale Ordering Platform1Ecommerce Analytics & Profit Intelligence Platform1AI Learning & Course Creation Platform1Industrial AI & Predictive Maintenance Platform1Staffing Agency Software1Enterprise AI Search & Knowledge Management1Information Archiving & eDiscovery Software1Patient Engagement & Communication Platform1Digital Business Card & Networking Platform1Wealth & Financial Advisor CRM1Pharma & Life Sciences CRM1Real Estate CRM1Inventory & Order Management System1Insurance Agency Management & CRM1Mortgage & Loan Origination CRM1Headless & Composable Commerce Platform1Product Information Management (PIM) Software1Local Listings & Multi-Location Marketing Platform1
718 products16 pages scraped of 16734 in category24 sponsored17 shortlisted
| # | Product | Rating | Reviews | Rec | Ease / Svc / Feat / Value | Description |
|---|---|---|---|---|---|---|
| 651 | 0 | 0 | - | – / – / – / – | Dynosend helps businesses engage their customers with email marketing, marketing automation and contact CRM. Learn more about Dynosend | |
| 652 | 0 | 0 | - | – / – / – / – | AI-driven customer engagement that automates personalized outreach and follow-ups to improve retention and growth. Learn more about atEaseAI | |
| 653 | 0 | 0 | - | – / – / – / – | Enable telecom operators improve churn, up/cross-sell through automatic detection of clusters and launch of personalized actions Learn more about Lifetime Analytics | |
| 654 | 0 | 0 | - | – / – / – / – | Forward is sales room software helping B2B teams centralize sales content, collaborate with buyers, and accelerate deal cycles. Learn more about Forward | |
| 655 | 0 | 0 | - | – / – / – / – | Add voice messaging to websites, social media, email & more to grow sales, save time and build your community Learn more about telbee | |
| 656 | 0 | 0 | - | – / – / – / – | Budget-friendly Pharma software for Specialty Pharmacy, Pharmaceutical business, Labs and Durable Medical Equipment (DME’s) Companies. Learn more about Salesdoor | |
| 657 | 0 | 0 | - | – / – / – / – | OPINATOR combines real-time feedback, advanced analytics, and personalized insights to drive customer engagement and business growth. Learn more about OPINATOR | |
| 658 | 0 | 0 | - | – / – / – / – | FoxMetrics product suite combines shopping cart recovery and personalization tools with customer surveys. Learn more about FoxMetrics | |
| 659 | 0 | 0 | - | – / – / – / – | Mobile app that helps restaurants engage guests across thousands of locations and increase loyalty towards their brand. Learn more about LevelUp | |
| 660 | 0 | 0 | - | – / – / – / – | Videate streamlines customer training with automated, up-to-date how-to videos in any language, enhancing engagement and retention. Learn more about Videate | |
| 661 | 0 | 0 | - | – / – / – / – | Video experience platform that offers dynamic animations, collaborative planning tools, centralized content libraries, and more. Learn more about SundaySky | |
| 662 | 0 | 0 | - | – / – / – / – | We’re the people powering success for martech, marketing, and IT teams through warehouse-integrated data activation and engagement. Learn more about MessageGears | |
| 663 | 0 | 0 | - | – / – / – / – | CraftBoop automates emails to service business customers, boosting reviews, re-bookings, and referrals through follow-up messages. Learn more about CraftBoop | |
| 664 | 0 | 0 | - | – / – / – / – | Cloud service with intelligent routing, attended call transfer, and scheduling lets customers make one-click video calls to your team Learn more about urLive | |
| 665 | 0 | 0 | - | – / – / – / – | Connect with consumers, retailers, sales teams, and distributors through omnichannel communications, promotions, and analytics. Learn more about Thalamus | |
| 666 | 0 | 0 | - | – / – / – / – | SaaS platform that lets you create and manage giveaways through multiple social media channels. Learn more about Socialman | |
| 667 | 0 | 0 | - | – / – / – / – | moveXM is the AI-powered all-in-one software platform for feedback management, made and hosted in Germany. Learn more about moveXM | |
| 668 | 0 | 0 | - | – / – / – / – | Acquire, engage and retain more customers with Intempt - the User Lifecycle Automation platform. Learn more about Intempt | |
| 669 | 0 | 0 | - | – / – / – / – | Proem Sports is a fan data platform offering analytics, segmentation, and marketing tools to help sports brands grow fans and revenue. Learn more about Proem Sports | |
| 670 | 0 | 0 | - | – / – / – / – | Train agents, review interactions and dig deep into your CX – In-the-moment analysis automated with AI. Learn more about CSAT.AI | |
| 671 | 0 | 0 | - | – / – / – / – | Customer Decision Hub provides an “Always-On Brain” for your business – unifying your data, analytics, and channels. Learn more about Pega Customer Decision Hub | |
| 672 | 0 | 0 | - | – / – / – / – | Metacommerce is a consumer engagement and data solution that helps brands acquire and grow audiences in a post-cookie landscape. Learn more about Metacommerce | |
| 673 | 0 | 0 | - | – / – / – / – | DemCRM is CRM software for moving companies, streamlining operations like scheduling, invoicing, and customer management. Learn more about DemCRM | |
| 674 | 0 | 0 | - | – / – / – / – | SoftBrik helps companies capture the feedback from their key stakeholders, customers, and employees via voice recordings. Learn more about Softbrik | |
| 675 | 0 | 0 | - | – / – / – / – | Enables leaders to quickly identify potential areas for success with employees. Learn more about Echonovum |