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Customer Engagement
https://www.capterra.com/customer-engagement-software/Niches in this category - the functional product types blended into "Customer Engagement" (122)
Customer Engagement & Cross-Channel Messaging Platform60AI Chatbot & Conversational AI Platform46Contact Center & Helpdesk Software41Loyalty & Customer Engagement Platform36Customer Data Platform & AI Personalization30CRM Software29Voice of Customer & Experience Management Platform24Customer Service AI Agent & Automation Platform22Marketing Automation Platform20Reputation & Review Marketing Platform17Customer Communications Orchestration & Omnichannel Inbox15SMS & Mobile Messaging Marketing Platform15Online Community & Discussion Platform15Conversational Marketing & Chatbot Lead Capture15Customer Feedback & Text Analytics Platform14User Onboarding & Product Adoption Platform12Gamification & Interactive Promotion Platform12Survey & Questionnaire Software11Conversational & Messaging CRM11Co-Browsing & Visual Customer Support Platform10Customer Engagement Platform for Restaurants & Local Businesses10Customer Advocacy & Referral Marketing Platform10Customer Success Platform9Interactive Content & Quiz Builder8Digital Sales Room & Buyer Engagement Platform8Email Marketing Software8Ecommerce Personalization & Recommendation Engine8WhatsApp Business Messaging & Marketing Platform8Push Notification & Web Engagement Platform7Personalized Video Marketing & Sales Video Platform7Mobile App Engagement & Marketing Platform7Digital Adoption Platform (DAP)6Appointment Scheduling & Online Booking Software6Popup, Optin & Conversion Optimization Tool6Social Media Management & AI Content Platform6Feedback Kiosk & On-Site Rating Device5Branded Mobile App Builder for Customer Engagement5Customer Intelligence & Churn Analytics Platform5Product & Digital Analytics Platform5Gift Card & Incentive Rewards Platform5AI Sales Assistant & Revenue Intelligence5Client Portal & Document Collection Platform5Product Management & Roadmapping Platform5Ecommerce Marketing Automation Platform5AI Voice Agent & Voicebot Platform5Industry-Specific Vertical Business Software4Shared Inbox & Collaborative Email Platform4Q&A, Reviews & UGC Conversion Platform for Ecommerce4Queue Management & Virtual Waitlist Software4Contact Center Quality Management & Workforce Optimization4Member & Association Management Software4Stakeholder Engagement & Community Consultation Software3Customer Communications Management (CCM) Software3Sales Engagement & Dialer Platform3Unified Communications (UCaaS) Platform3Live Shopping & Social Commerce Platform3Guest Experience & Hospitality CX Platform3Conversation Intelligence & Speech Analytics3Digital Receipt & Post-Purchase Engagement Platform3QR Code Marketing & Engagement Platform3Customer & Partner Training / Extended Enterprise LMS3Customer Journey Mapping Software3Clienteling & Retail CRM3In-Product Feedback & Bug Reporting Tool3AI Agent Builder & Orchestration Platform2Business Management Suite for SMBs2Lead Capture & Lead Management Software2Sales Intelligence & Prospecting Platform2No-Code / Low-Code Application Platform2Business Intelligence & Augmented Analytics Platform2Retail Management & ERP Suite2Workflow Automation & BPM Platform2Work Management & Team Task Collaboration Platform2Client Onboarding & Customer Success Project Software2Direct Mail Automation Platform2Ecommerce Platform & Online Store Builder2Cart Abandonment & Ecommerce Remarketing Software2Employee Monitoring & Productivity Tracking Software2Digital Experience Analytics & Session Replay Platform2All-in-One Event Management Platform2Web Content Management System (WCMS) / Digital Experience Platform2Digital Coupon & Voucher Marketing Platform2Video Conferencing & Web Meeting Software2Ecommerce Search, Merchandising & Product Discovery2Knowledge Base & Wiki Software2Cold Email Outreach & Sales Sequencing Tool2Coaching & Client Session Management Platform1Corporate Learning Management System (LMS)1Digital Ad Management & Optimization Platform1Sales Training & Readiness Platform1Remote Desktop & Screen-Sharing Support Tool1Interactive Video Shopping & Shoppable Content Platform1Async Video Messaging & Screen Recording Tool1Team Chat & Business Messaging Platform1Native & Content Discovery Advertising Platform1Virtual Try-On & AR Commerce Platform1Conversational AI Analytics & NLQ Assistant1LinkedIn Outreach & Social Selling Automation1Distributed/Local & Channel Marketing Platform1Dental & Medical Practice Management Software1Point of Sale (POS) Software1Guest WiFi Marketing & Analytics Platform1Field Service Management Software1Order Management System (OMS) for Ecommerce1B2B Ecommerce & Wholesale Ordering Platform1Ecommerce Analytics & Profit Intelligence Platform1AI Learning & Course Creation Platform1Industrial AI & Predictive Maintenance Platform1Staffing Agency Software1Enterprise AI Search & Knowledge Management1Information Archiving & eDiscovery Software1Patient Engagement & Communication Platform1Digital Business Card & Networking Platform1Wealth & Financial Advisor CRM1Pharma & Life Sciences CRM1Real Estate CRM1Inventory & Order Management System1Insurance Agency Management & CRM1Mortgage & Loan Origination CRM1Headless & Composable Commerce Platform1Product Information Management (PIM) Software1Local Listings & Multi-Location Marketing Platform1
718 products16 pages scraped of 16734 in category24 sponsored17 shortlisted
| # | Product | Rating | Reviews | Rec | Ease / Svc / Feat / Value | Description |
|---|---|---|---|---|---|---|
| 26 | Birdeye Shortlist | 4.7 | 704 | 85% | 4.7 / 4.6 / 4.6 / 4.5 | Interact with customers through webchat, live chat, chatbot, and text messaging, all in one platform. Learn more about Birdeye |
| 27 | 4.3 | 669 | - | 4.5 / 3.9 / 4.3 / 4.1 | Appointment scheduling solution that helps businesses manage bookings, reminders, payments, email marketing, reviews and more. Learn more about Weave | |
| 28 | 4.6 | 647 | 84% | 4.5 / 4.6 / 4.5 / 4.3 | Lime Connect is the leading GDPR-compliant software for messaging & automation that helps businesses transform customer communication. Learn more about Lime Connect | |
| 29 | 4.4 | 606 | - | 4.4 / 4.3 / 4.2 / 3.9 | Drive satisfaction, expand relationships and ensure long-term loyalty with social customer care | Try Sprout Free Learn more about Sprout Social | |
| 30 | 4.2 | 581 | - | 4.2 / 4.0 / 4.1 / 4.1 | Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX. Learn more about NiCE CXone | |
| 31 | 4.6 | 540 | 84% | 4.6 / 4.5 / 4.5 / 4.4 | Understand how users behave on your site, what they need, and how they feel, fast. Learn more about Hotjar | |
| 32 | Salesforce Marketing Cloud Shortlist | 4.2 | 529 | - | 3.8 / 3.9 / 4.3 / 3.8 | Customer relationship management solution that helps businesses with email marketing, loyalty management, and customer data management. Learn more about Salesforce Marketing Cloud |
| 33 | 4.8 | 525 | 88% | 4.7 / 4.6 / 4.7 / 4.8 | Tango bundles simple technology, great rewards, and expert service to help companies get the most out of their reward programs. Learn more about Tango | |
| 34 | 4.5 | 505 | - | 4.5 / 4.5 / 4.3 / 4.3 | Campaign Monitor by Marigold is an email marketing tool that enables anyone to send beautiful, targeted, and effective email campaigns. Learn more about Campaign Monitor by Marigold | |
| 35 | 4.7 | 461 | 85% | 4.7 / 4.6 / 4.5 / 4.5 | monday CRM enables revenue teams to improve efficiency at every stage of the customer journey. Learn more about monday CRM | |
| 36 | 4.5 | 453 | - | 4.5 / 4.6 / 4.2 / 4.5 | Easy-to-use CRM with optional marketing tool that helps you work smarter by managing and tracking your leads, customers and engagement. Learn more about Spotler CRM | |
| 37 | 4 | 398 | - | 4.6 / 3.9 / 4.1 / 3.7 | Lusha – AI Sales Intelligence & Prospect Streaming. A GDPR-compliant sales intelligence platform trusted by 2.6 million pros. Learn more about Lusha | |
| 38 | 4.5 | 393 | 84% | 4.5 / 4.3 / 4.5 / 4.4 | Power your go-to-market with one platform. Fueled by the most accurate data on 210M contacts and 35M companies. Learn more about Apollo.io | |
| 39 | Yotpo Shortlist | 4.5 | 376 | - | 4.4 / 4.5 / 4.4 / 3.9 | Yotpo is software that helps brands collect reviews, ratings, and photos to boost trust and drive sales on online stores. Learn more about Yotpo |
| 40 | 4.1 | 359 | - | 4.2 / 4.0 / 3.8 / 3.8 | Zenvia Customer Cloud ajuda sua empresa a vender mais e atender melhor, unindo canais, dados e jornadas em uma única solução. Learn more about Zenvia Customer Cloud | |
| 41 | 4.6 | 321 | 85% | 4.5 / 4.6 / 4.4 / 4.4 | Automate Customer Engagement in minutes with ready-to-use templates. Get started with Pipefy for free. Learn more about Pipefy | |
| 42 | Zoho Campaigns Shortlist | 4.3 | 315 | - | 4.2 / 4.3 / 4.2 / 4.4 | Create, send, and track effective email and SMS campaigns that help you build lasting relationships with your leads and contacts. Learn more about Zoho Campaigns |
| 43 | Front Shortlist | 4.5 | 286 | 81% | 4.5 / 4.4 / 4.4 / 4.1 | Front’s powerful customer service platform makes five-star service attainable for 9,000 businesses like yours. Learn more about Front |
| 44 | 4.7 | 264 | 88% | 4.6 / 4.7 / 4.6 / 4.7 | Stop collecting data through boring forms. Start building forms, apps, live presentations and apps that actually engage your audience. Learn more about Formaloo | |
| 45 | Genesys Cloud CX Shortlist | 4.3 | 262 | - | 4.4 / 4.0 / 4.2 / 4.1 | Genesys Cloud CX makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement Learn more about Genesys Cloud CX |
| 46 | Lucky Orange Shortlist | 4.7 | 260 | 85% | 4.6 / 4.7 / 4.6 / 4.6 | Engage customers through live chat, co-browsing & surveys. AI-powered insights: find pain points, capture feedback, watch recordings. Learn more about Lucky Orange |
| 47 | 4.6 | 255 | 82% | 4.4 / 4.6 / 4.6 / 4.5 | Improve every key moment along the customer journey with the world's most advanced, AI-driven platform for customer engagement. Learn more about XM for Customer Experience | |
| 48 | 4.9 | 250 | 88% | 4.7 / 4.9 / 4.7 / 4.6 | All the tools you need to grow your business through customer loyalty — attract, retain, and engage, all within Kangaroo. Learn more about Kangaroo | |
| 49 | 4.7 | 247 | 90% | 4.5 / 4.8 / 4.5 / 4.5 | Influitive is a customer engagement and loyalty platform, helping B2B companies acquire, grow, and retain customers - at scale. Learn more about Influitive | |
| 50 | 4.3 | 245 | - | 3.8 / 4.2 / 4.2 / 4.0 | Capitalize on customer insight, improve front-line efficiency and effectiveness, streamline critical business processes. Learn more about SAP Customer Experience |