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Customer Engagement
https://www.capterra.com/customer-engagement-software/Niches in this category - the functional product types blended into "Customer Engagement" (122)
Customer Engagement & Cross-Channel Messaging Platform60AI Chatbot & Conversational AI Platform46Contact Center & Helpdesk Software41Loyalty & Customer Engagement Platform36Customer Data Platform & AI Personalization30CRM Software29Voice of Customer & Experience Management Platform24Customer Service AI Agent & Automation Platform22Marketing Automation Platform20Reputation & Review Marketing Platform17Customer Communications Orchestration & Omnichannel Inbox15SMS & Mobile Messaging Marketing Platform15Online Community & Discussion Platform15Conversational Marketing & Chatbot Lead Capture15Customer Feedback & Text Analytics Platform14User Onboarding & Product Adoption Platform12Gamification & Interactive Promotion Platform12Survey & Questionnaire Software11Conversational & Messaging CRM11Co-Browsing & Visual Customer Support Platform10Customer Engagement Platform for Restaurants & Local Businesses10Customer Advocacy & Referral Marketing Platform10Customer Success Platform9Interactive Content & Quiz Builder8Digital Sales Room & Buyer Engagement Platform8Email Marketing Software8Ecommerce Personalization & Recommendation Engine8WhatsApp Business Messaging & Marketing Platform8Push Notification & Web Engagement Platform7Personalized Video Marketing & Sales Video Platform7Mobile App Engagement & Marketing Platform7Digital Adoption Platform (DAP)6Appointment Scheduling & Online Booking Software6Popup, Optin & Conversion Optimization Tool6Social Media Management & AI Content Platform6Feedback Kiosk & On-Site Rating Device5Branded Mobile App Builder for Customer Engagement5Customer Intelligence & Churn Analytics Platform5Product & Digital Analytics Platform5Gift Card & Incentive Rewards Platform5AI Sales Assistant & Revenue Intelligence5Client Portal & Document Collection Platform5Product Management & Roadmapping Platform5Ecommerce Marketing Automation Platform5AI Voice Agent & Voicebot Platform5Industry-Specific Vertical Business Software4Shared Inbox & Collaborative Email Platform4Q&A, Reviews & UGC Conversion Platform for Ecommerce4Queue Management & Virtual Waitlist Software4Contact Center Quality Management & Workforce Optimization4Member & Association Management Software4Stakeholder Engagement & Community Consultation Software3Customer Communications Management (CCM) Software3Sales Engagement & Dialer Platform3Unified Communications (UCaaS) Platform3Live Shopping & Social Commerce Platform3Guest Experience & Hospitality CX Platform3Conversation Intelligence & Speech Analytics3Digital Receipt & Post-Purchase Engagement Platform3QR Code Marketing & Engagement Platform3Customer & Partner Training / Extended Enterprise LMS3Customer Journey Mapping Software3Clienteling & Retail CRM3In-Product Feedback & Bug Reporting Tool3AI Agent Builder & Orchestration Platform2Business Management Suite for SMBs2Lead Capture & Lead Management Software2Sales Intelligence & Prospecting Platform2No-Code / Low-Code Application Platform2Business Intelligence & Augmented Analytics Platform2Retail Management & ERP Suite2Workflow Automation & BPM Platform2Work Management & Team Task Collaboration Platform2Client Onboarding & Customer Success Project Software2Direct Mail Automation Platform2Ecommerce Platform & Online Store Builder2Cart Abandonment & Ecommerce Remarketing Software2Employee Monitoring & Productivity Tracking Software2Digital Experience Analytics & Session Replay Platform2All-in-One Event Management Platform2Web Content Management System (WCMS) / Digital Experience Platform2Digital Coupon & Voucher Marketing Platform2Video Conferencing & Web Meeting Software2Ecommerce Search, Merchandising & Product Discovery2Knowledge Base & Wiki Software2Cold Email Outreach & Sales Sequencing Tool2Coaching & Client Session Management Platform1Corporate Learning Management System (LMS)1Digital Ad Management & Optimization Platform1Sales Training & Readiness Platform1Remote Desktop & Screen-Sharing Support Tool1Interactive Video Shopping & Shoppable Content Platform1Async Video Messaging & Screen Recording Tool1Team Chat & Business Messaging Platform1Native & Content Discovery Advertising Platform1Virtual Try-On & AR Commerce Platform1Conversational AI Analytics & NLQ Assistant1LinkedIn Outreach & Social Selling Automation1Distributed/Local & Channel Marketing Platform1Dental & Medical Practice Management Software1Point of Sale (POS) Software1Guest WiFi Marketing & Analytics Platform1Field Service Management Software1Order Management System (OMS) for Ecommerce1B2B Ecommerce & Wholesale Ordering Platform1Ecommerce Analytics & Profit Intelligence Platform1AI Learning & Course Creation Platform1Industrial AI & Predictive Maintenance Platform1Staffing Agency Software1Enterprise AI Search & Knowledge Management1Information Archiving & eDiscovery Software1Patient Engagement & Communication Platform1Digital Business Card & Networking Platform1Wealth & Financial Advisor CRM1Pharma & Life Sciences CRM1Real Estate CRM1Inventory & Order Management System1Insurance Agency Management & CRM1Mortgage & Loan Origination CRM1Headless & Composable Commerce Platform1Product Information Management (PIM) Software1Local Listings & Multi-Location Marketing Platform1
718 products16 pages scraped of 16734 in category24 sponsored17 shortlisted
| # | Product | Rating | Reviews | Rec | Ease / Svc / Feat / Value | Description |
|---|---|---|---|---|---|---|
| 401 | 4.6 | 5 | - | 5.0 / 4.6 / 4.6 / 4.6 | NinjaChat is a Live Chat Software. Helps to engage your website visitors by integrating your live chat with multi-channel communication Learn more about NinjaChat | |
| 402 | 4.6 | 5 | - | 4.6 / 4.5 / 4.6 / 4.6 | Save your customers valuable time by helping them find information on your website or app Learn more about Airim | |
| 403 | 4.6 | 5 | - | 4.6 / 5.0 / 4.8 / 5.0 | Video commerce platform that allows teams to connect with customers to give real-time advice via live video shopping. Learn more about Confer With | |
| 404 | 4.6 | 5 | - | 4.4 / 4.8 / 4.2 / 4.8 | Weezmo connects online consumer activities with in-store purchasing data - closing the customer journey loop. Learn more about Weezmo | |
| 405 | 4.6 | 5 | - | 4.4 / 4.3 / 4.2 / 4.0 | By understanding every customer conversation, from voice to chats and surveys, CallMiner helps improve CX and customer outcomes. Learn more about CallMiner Eureka | |
| 406 | 4.6 | 5 | - | 4.6 / 5.0 / 4.6 / 5.0 | OmVista is a powerful framework designed to overcome barriers to excellence by providing businesses with a holistic view of their data. Learn more about OnviSource OmVista | |
| 407 | 4.6 | 5 | - | 4.2 / 4.0 / 4.8 / 4.0 | MarfeelPress is an all-in-one WordPress plugin to monetize and optimize the performance of your mobile website. Free to get started! Learn more about MarfeelPress | |
| 408 | 4.6 | 5 | - | 4.6 / 4.6 / 4.6 / 4.2 | WotNot speaks your mind to your customers, leads, and visitors with the help of our personalized, smart AI-chatbot! Learn more about WotNot | |
| 409 | 4.4 | 5 | - | 4.2 / 5.0 / 3.8 / 4.5 | Chatlayer empowers smart businesses to have authentic, valuable conversations with their customers - through the power of AI. Learn more about Chatlayer | |
| 410 | 4.2 | 5 | - | 4.6 / 4.5 / 4.2 / 4.3 | Engagely.ai is a leading Customer Engagement Automation platform powered with 120+ languages across 35+ modern enterprise channels Learn more about Engagely | |
| 411 | 4 | 5 | - | 4.0 / 3.5 / 3.8 / 3.4 | Knowlarity is a leading cloud communication provider that aids 6000+ businesses to enhance functions like sales, support & remote work Learn more about Knowlarity | |
| 412 | 3.8 | 5 | - | 4.2 / 4.2 / 4.0 / 3.8 | Feefo empowers businesses worldwide to collect genuine, verified customer reviews and insights. Learn more about Feefo | |
| 413 | 3.8 | 5 | - | 3.8 / 4.0 / 3.6 / 3.7 | Cloud-based virtual agent that understands people, not menus. Easy, effective, enjoyable self-service for customers and employees. Learn more about Mosaicx | |
| 414 | 3.6 | 5 | - | 3.8 / 3.4 / 4.0 / 3.0 | Freshdesk Omni-an AI-first, omnichannel solution that combines conversational support and ticketing capabilities. Learn more about Freshdesk Omni | |
| 415 | 5 | 4 | - | 5.0 / 5.0 / 5.0 / 4.7 | Bonder is a web-based after-sales/customer support solution that helps your customers, partners and employees at the product. Learn more about Bonder | |
| 416 | 5 | 4 | - | 5.0 / 5.0 / 5.0 / 5.0 | Flexible Cloud Contact Center Software Platform sold globally as CCaaS, & to enterprises. Fully blended omnichannel, quick deployment. Learn more about Softdial Contact Center | |
| 417 | 5 | 4 | - | 5.0 / 5.0 / 5.0 / 4.8 | A powerful communication platform for better customer and community communication through texting, WhatsApp, Messenger and more. Learn more about VoyagerNetz | |
| 418 | 5 | 4 | - | 5.0 / 5.0 / 5.0 / 5.0 | Cloud Based Software That Automates Your LinkedIn Outreach and Lead Generation Learn more about CASTANET | |
| 419 | 5 | 4 | - | 5.0 / 4.8 / 4.8 / 5.0 | One platform for loyalty, referrals & memberships. Transform one-time buyers into lifelong customers. Learn more about Upzelo | |
| 420 | 5 | 4 | - | 4.8 / 5.0 / 4.5 / 4.5 | Cloud-based tool that lets users handle customer service, generate leads, utilize AI chatbots, and more from a unified platform. Learn more about Geta.ai | |
| 421 | 5 | 4 | - | 4.5 / 5.0 / 4.3 / 4.8 | yawave is a cloud-based user interaction suite that connects content and users. Learn more about yawave | |
| 422 | 5 | 4 | - | 4.3 / 5.0 / 5.0 / 5.0 | TierPeak is a cloud-based software that automates marketing, manages customer relationships, and streamlines operations for businesses. Learn more about TierPeak | |
| 423 | 4.8 | 4 | - | 4.8 / 5.0 / 4.3 / 4.7 | Corelation Software makes it easy to spot and initiate customer retaining actions and lower employee turnover. Relations that matter. Learn more about Corelation | |
| 424 | 4.8 | 4 | - | 4.8 / 4.0 / 4.3 / 4.8 | Quidget is a no-code AI agent, easily set up to provide 24/7 human-like responses to up to 80% of customer queries. Learn more about Quidget | |
| 425 | 4.8 | 4 | - | 4.8 / 5.0 / 4.5 / 5.0 | Great value Net Promoter Score (NPS) survey software helping you collect, analyze and act on customer feedback and employee opinions. Learn more about SightMill |