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Customer Engagement
https://www.capterra.com/customer-engagement-software/Niches in this category - the functional product types blended into "Customer Engagement" (122)
Customer Engagement & Cross-Channel Messaging Platform60AI Chatbot & Conversational AI Platform46Contact Center & Helpdesk Software41Loyalty & Customer Engagement Platform36Customer Data Platform & AI Personalization30CRM Software29Voice of Customer & Experience Management Platform24Customer Service AI Agent & Automation Platform22Marketing Automation Platform20Reputation & Review Marketing Platform17Customer Communications Orchestration & Omnichannel Inbox15SMS & Mobile Messaging Marketing Platform15Online Community & Discussion Platform15Conversational Marketing & Chatbot Lead Capture15Customer Feedback & Text Analytics Platform14User Onboarding & Product Adoption Platform12Gamification & Interactive Promotion Platform12Survey & Questionnaire Software11Conversational & Messaging CRM11Co-Browsing & Visual Customer Support Platform10Customer Engagement Platform for Restaurants & Local Businesses10Customer Advocacy & Referral Marketing Platform10Customer Success Platform9Interactive Content & Quiz Builder8Digital Sales Room & Buyer Engagement Platform8Email Marketing Software8Ecommerce Personalization & Recommendation Engine8WhatsApp Business Messaging & Marketing Platform8Push Notification & Web Engagement Platform7Personalized Video Marketing & Sales Video Platform7Mobile App Engagement & Marketing Platform7Digital Adoption Platform (DAP)6Appointment Scheduling & Online Booking Software6Popup, Optin & Conversion Optimization Tool6Social Media Management & AI Content Platform6Feedback Kiosk & On-Site Rating Device5Branded Mobile App Builder for Customer Engagement5Customer Intelligence & Churn Analytics Platform5Product & Digital Analytics Platform5Gift Card & Incentive Rewards Platform5AI Sales Assistant & Revenue Intelligence5Client Portal & Document Collection Platform5Product Management & Roadmapping Platform5Ecommerce Marketing Automation Platform5AI Voice Agent & Voicebot Platform5Industry-Specific Vertical Business Software4Shared Inbox & Collaborative Email Platform4Q&A, Reviews & UGC Conversion Platform for Ecommerce4Queue Management & Virtual Waitlist Software4Contact Center Quality Management & Workforce Optimization4Member & Association Management Software4Stakeholder Engagement & Community Consultation Software3Customer Communications Management (CCM) Software3Sales Engagement & Dialer Platform3Unified Communications (UCaaS) Platform3Live Shopping & Social Commerce Platform3Guest Experience & Hospitality CX Platform3Conversation Intelligence & Speech Analytics3Digital Receipt & Post-Purchase Engagement Platform3QR Code Marketing & Engagement Platform3Customer & Partner Training / Extended Enterprise LMS3Customer Journey Mapping Software3Clienteling & Retail CRM3In-Product Feedback & Bug Reporting Tool3AI Agent Builder & Orchestration Platform2Business Management Suite for SMBs2Lead Capture & Lead Management Software2Sales Intelligence & Prospecting Platform2No-Code / Low-Code Application Platform2Business Intelligence & Augmented Analytics Platform2Retail Management & ERP Suite2Workflow Automation & BPM Platform2Work Management & Team Task Collaboration Platform2Client Onboarding & Customer Success Project Software2Direct Mail Automation Platform2Ecommerce Platform & Online Store Builder2Cart Abandonment & Ecommerce Remarketing Software2Employee Monitoring & Productivity Tracking Software2Digital Experience Analytics & Session Replay Platform2All-in-One Event Management Platform2Web Content Management System (WCMS) / Digital Experience Platform2Digital Coupon & Voucher Marketing Platform2Video Conferencing & Web Meeting Software2Ecommerce Search, Merchandising & Product Discovery2Knowledge Base & Wiki Software2Cold Email Outreach & Sales Sequencing Tool2Coaching & Client Session Management Platform1Corporate Learning Management System (LMS)1Digital Ad Management & Optimization Platform1Sales Training & Readiness Platform1Remote Desktop & Screen-Sharing Support Tool1Interactive Video Shopping & Shoppable Content Platform1Async Video Messaging & Screen Recording Tool1Team Chat & Business Messaging Platform1Native & Content Discovery Advertising Platform1Virtual Try-On & AR Commerce Platform1Conversational AI Analytics & NLQ Assistant1LinkedIn Outreach & Social Selling Automation1Distributed/Local & Channel Marketing Platform1Dental & Medical Practice Management Software1Point of Sale (POS) Software1Guest WiFi Marketing & Analytics Platform1Field Service Management Software1Order Management System (OMS) for Ecommerce1B2B Ecommerce & Wholesale Ordering Platform1Ecommerce Analytics & Profit Intelligence Platform1AI Learning & Course Creation Platform1Industrial AI & Predictive Maintenance Platform1Staffing Agency Software1Enterprise AI Search & Knowledge Management1Information Archiving & eDiscovery Software1Patient Engagement & Communication Platform1Digital Business Card & Networking Platform1Wealth & Financial Advisor CRM1Pharma & Life Sciences CRM1Real Estate CRM1Inventory & Order Management System1Insurance Agency Management & CRM1Mortgage & Loan Origination CRM1Headless & Composable Commerce Platform1Product Information Management (PIM) Software1Local Listings & Multi-Location Marketing Platform1
718 products16 pages scraped of 16734 in category24 sponsored17 shortlisted
| # | Product | Rating | Reviews | Rec | Ease / Svc / Feat / Value | Description |
|---|---|---|---|---|---|---|
| 51 | 4.5 | 238 | 85% | 4.1 / 4.5 / 4.4 / 4.3 | Pendo provides unique customer engagement solutions for your customers. Guide users to the features that benefit them the most. Learn more about Pendo | |
| 52 | 3.8 | 236 | - | 3.9 / 3.5 / 3.8 / 3.5 | We help practices save time, grow revenue, and run smoothly. Learn more about Solutionreach | |
| 53 | 4.4 | 204 | - | 4.3 / 4.1 / 4.3 / 4.3 | Kommo is the world's first messaging-powered CRM. It features sales pipeline, lead tracking, multichannel communication and more. Learn more about Kommo | |
| 54 | 4.6 | 203 | 87% | 4.6 / 4.2 / 4.5 / 4.3 | The AI-Powered Customer Engagement Platform built for Revenue Growth. Learn more about Wati | |
| 55 | 4.8 | 186 | 90% | 4.6 / 4.9 / 4.7 / 4.6 | TapMango is a fully branded loyalty, Online Ordering, Mobile Ordering solution for retailers and restaurants Learn more about TapMango | |
| 56 | 4.3 | 178 | - | 4.2 / 4.4 / 4.2 / 4.3 | Cloud-based, scalable service management software for internal- and external-facing support teams. Learn more about Vivantio | |
| 57 | 4.9 | 175 | 98% | 4.8 / 4.9 / 4.6 / 4.7 | Increase Customer Engagement with data from professional survey software. Ready customer survey templates I Net Promoter Score I Closin Learn more about CustomerHero | |
| 58 | 4.9 | 172 | 94% | 4.8 / 4.8 / 4.7 / 4.6 | Email collaboration tool that empowers teams to work on emails together, instead of forwarding endlessly or risking double sending. Learn more about Missive | |
| 59 | 4.7 | 172 | 90% | 4.7 / 4.7 / 4.5 / 4.6 | Build a customer engagement strategy leveraging reviews to ensure satisfaction. Learn more about ReviewTrackers | |
| 60 | Braze Shortlist | 4.7 | 168 | 91% | 4.5 / 4.5 / 4.6 / 4.4 | Braze is a leading customer engagement platform that powers lasting connections between consumers and brands they love. Learn more about Braze |
| 61 | 4.3 | 167 | - | 4.3 / 4.3 / 4.2 / 4.2 | Sales Execution Platform built to help you sell faster. Prioritize leads & tasks, recommend actions, and help your team execute them. Learn more about LeadSquared | |
| 62 | 4.6 | 166 | 86% | 4.6 / 4.7 / 4.4 / 4.4 | Our business relationship and customer engagement platform helps you manage workspaces for prospects, customers & partners. Learn more about ClientPoint | |
| 63 | 4.2 | 156 | - | 4.2 / 4.2 / 3.9 / 4.0 | Emma by Marigold makes it easy for teams of all sizes to create and collaborate on campaigns that drive conversions and revenue. Learn more about Emma by Marigold | |
| 64 | 4.6 | 154 | 88% | 4.6 / 4.4 / 4.4 / 4.6 | Build AI Agents with drag and drop to automate support and operations. No code. Multichannel, multilingual, open source. Learn more about Tiledesk | |
| 65 | 4.4 | 152 | - | 4.1 / 4.2 / 4.3 / 4.1 | Automate and streamline processes to solve customer issues faster, decreasing your cost to serve and increasing customer loyalty. Learn more about ServiceNow Customer Service Management | |
| 66 | 4.7 | 147 | 83% | 4.7 / 4.6 / 4.6 / 4.5 | Hiver is a modern, AI help desk with strong customer engagement tools like omnichannel support, live chat, help center, and surveys. Learn more about Hiver | |
| 67 | 4.5 | 146 | - | 4.1 / 4.2 / 4.5 / 4.2 | Mixpanel is the decision analytics platform that helps teams move fast, align confidently, and act on what matters most. Learn more about Mixpanel | |
| 68 | 4.5 | 145 | - | 4.5 / 4.2 / 4.3 / 4.3 | Instant screen and camera recording directly from your browser. Capture tutorials, demos, and explanations with one-click simplicity. Learn more about Screencastify | |
| 69 | UJET Shortlist | 4.6 | 140 | 91% | 4.8 / 4.8 / 4.6 / 4.8 | UJET is modern cloud contact center software company with leading innovation in customer support on the web, phone and mobile apps. Learn more about UJET |
| 70 | Creatio CRM Shortlist | 4.7 | 133 | 90% | 4.7 / 4.7 / 4.7 / 4.7 | New Era of CRM: Built on AI. Ready to act Learn more about Creatio CRM |
| 71 | 4.9 | 132 | 88% | 4.8 / 4.8 / 4.7 / 4.7 | Shopper Approved's ratings & reviews and search-optimized Q&A simplify gathering UGC that boosts engagement and trust for ecommerce. Learn more about Shopper Approved | |
| 72 | 4.7 | 132 | 87% | 4.7 / 4.9 / 4.4 / 4.6 | Over 1,600 L&D teams around the world partner with LearnUpon LMS to execute their learning strategy and hit their learning goals. Learn more about LearnUpon | |
| 73 | 4.4 | 131 | - | 4.1 / 4.3 / 4.2 / 4.1 | BombBomb is the category creator and enterprise leader in video messaging. Learn more about BombBomb | |
| 74 | 4.7 | 129 | 88% | 4.3 / 4.9 / 4.4 / 4.7 | ChurnZero is the platform and partner for customer growth. Learn more about ChurnZero | |
| 75 | 4.7 | 127 | 95% | 4.6 / 4.7 / 4.6 / 4.6 | Rocketlane is a customer onboarding software that helps teams hit project goals, shorten time to value & deliver a 5-star experience. Learn more about Rocketlane |