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Customer Engagement
https://www.capterra.com/customer-engagement-software/Niches in this category - the functional product types blended into "Customer Engagement" (122)
Customer Engagement & Cross-Channel Messaging Platform60AI Chatbot & Conversational AI Platform46Contact Center & Helpdesk Software41Loyalty & Customer Engagement Platform36Customer Data Platform & AI Personalization30CRM Software29Voice of Customer & Experience Management Platform24Customer Service AI Agent & Automation Platform22Marketing Automation Platform20Reputation & Review Marketing Platform17Customer Communications Orchestration & Omnichannel Inbox15SMS & Mobile Messaging Marketing Platform15Online Community & Discussion Platform15Conversational Marketing & Chatbot Lead Capture15Customer Feedback & Text Analytics Platform14User Onboarding & Product Adoption Platform12Gamification & Interactive Promotion Platform12Survey & Questionnaire Software11Conversational & Messaging CRM11Co-Browsing & Visual Customer Support Platform10Customer Engagement Platform for Restaurants & Local Businesses10Customer Advocacy & Referral Marketing Platform10Customer Success Platform9Interactive Content & Quiz Builder8Digital Sales Room & Buyer Engagement Platform8Email Marketing Software8Ecommerce Personalization & Recommendation Engine8WhatsApp Business Messaging & Marketing Platform8Push Notification & Web Engagement Platform7Personalized Video Marketing & Sales Video Platform7Mobile App Engagement & Marketing Platform7Digital Adoption Platform (DAP)6Appointment Scheduling & Online Booking Software6Popup, Optin & Conversion Optimization Tool6Social Media Management & AI Content Platform6Feedback Kiosk & On-Site Rating Device5Branded Mobile App Builder for Customer Engagement5Customer Intelligence & Churn Analytics Platform5Product & Digital Analytics Platform5Gift Card & Incentive Rewards Platform5AI Sales Assistant & Revenue Intelligence5Client Portal & Document Collection Platform5Product Management & Roadmapping Platform5Ecommerce Marketing Automation Platform5AI Voice Agent & Voicebot Platform5Industry-Specific Vertical Business Software4Shared Inbox & Collaborative Email Platform4Q&A, Reviews & UGC Conversion Platform for Ecommerce4Queue Management & Virtual Waitlist Software4Contact Center Quality Management & Workforce Optimization4Member & Association Management Software4Stakeholder Engagement & Community Consultation Software3Customer Communications Management (CCM) Software3Sales Engagement & Dialer Platform3Unified Communications (UCaaS) Platform3Live Shopping & Social Commerce Platform3Guest Experience & Hospitality CX Platform3Conversation Intelligence & Speech Analytics3Digital Receipt & Post-Purchase Engagement Platform3QR Code Marketing & Engagement Platform3Customer & Partner Training / Extended Enterprise LMS3Customer Journey Mapping Software3Clienteling & Retail CRM3In-Product Feedback & Bug Reporting Tool3AI Agent Builder & Orchestration Platform2Business Management Suite for SMBs2Lead Capture & Lead Management Software2Sales Intelligence & Prospecting Platform2No-Code / Low-Code Application Platform2Business Intelligence & Augmented Analytics Platform2Retail Management & ERP Suite2Workflow Automation & BPM Platform2Work Management & Team Task Collaboration Platform2Client Onboarding & Customer Success Project Software2Direct Mail Automation Platform2Ecommerce Platform & Online Store Builder2Cart Abandonment & Ecommerce Remarketing Software2Employee Monitoring & Productivity Tracking Software2Digital Experience Analytics & Session Replay Platform2All-in-One Event Management Platform2Web Content Management System (WCMS) / Digital Experience Platform2Digital Coupon & Voucher Marketing Platform2Video Conferencing & Web Meeting Software2Ecommerce Search, Merchandising & Product Discovery2Knowledge Base & Wiki Software2Cold Email Outreach & Sales Sequencing Tool2Coaching & Client Session Management Platform1Corporate Learning Management System (LMS)1Digital Ad Management & Optimization Platform1Sales Training & Readiness Platform1Remote Desktop & Screen-Sharing Support Tool1Interactive Video Shopping & Shoppable Content Platform1Async Video Messaging & Screen Recording Tool1Team Chat & Business Messaging Platform1Native & Content Discovery Advertising Platform1Virtual Try-On & AR Commerce Platform1Conversational AI Analytics & NLQ Assistant1LinkedIn Outreach & Social Selling Automation1Distributed/Local & Channel Marketing Platform1Dental & Medical Practice Management Software1Point of Sale (POS) Software1Guest WiFi Marketing & Analytics Platform1Field Service Management Software1Order Management System (OMS) for Ecommerce1B2B Ecommerce & Wholesale Ordering Platform1Ecommerce Analytics & Profit Intelligence Platform1AI Learning & Course Creation Platform1Industrial AI & Predictive Maintenance Platform1Staffing Agency Software1Enterprise AI Search & Knowledge Management1Information Archiving & eDiscovery Software1Patient Engagement & Communication Platform1Digital Business Card & Networking Platform1Wealth & Financial Advisor CRM1Pharma & Life Sciences CRM1Real Estate CRM1Inventory & Order Management System1Insurance Agency Management & CRM1Mortgage & Loan Origination CRM1Headless & Composable Commerce Platform1Product Information Management (PIM) Software1Local Listings & Multi-Location Marketing Platform1
718 products16 pages scraped of 16734 in category24 sponsored17 shortlisted
| # | Product | Rating | Reviews | Rec | Ease / Svc / Feat / Value | Description |
|---|---|---|---|---|---|---|
| 551 | 5 | 1 | - | 3.0 / 0.0 / 3.0 / 0.0 | Insights-based solution for sales acceleration designed to enable individualized selling at scale. Learn more about Dynamics 365 Sales | |
| 552 | 5 | 1 | - | 5.0 / 0.0 / 5.0 / 0.0 | Adobe Journey Optimizer empowers brands to deliver personalized, omnichannel experiences through real-time insights and automation. Learn more about Adobe Journey Optimizer | |
| 553 | 5 | 1 | - | 5.0 / 5.0 / 5.0 / 0.0 | KaraboAI provides customizable GPT-powered AI chatbots that enhance business efficiency, operations and customer engagement. Learn more about KaraboAI | |
| 554 | 5 | 1 | - | 5.0 / 5.0 / 4.0 / 0.0 | Drive customer action at the last mile. Digitize any sales and service touchpoint throughout the customer lifecycle. Learn more about Airkit | |
| 555 | 5 | 1 | - | 5.0 / 5.0 / 5.0 / 5.0 | Cloud-based solution that lets businesses connect with customers across multiple channels, manage contact details and generate reports. Learn more about Yunique | |
| 556 | 5 | 1 | - | 5.0 / 5.0 / 5.0 / 5.0 | refive enables retailers to interact with their customers at the checkout and post-purchase via digital receipts Learn more about refive | |
| 557 | 5 | 1 | - | 5.0 / 5.0 / 5.0 / 5.0 | Snaps is the #1 Conversational Automation Platform for eCommerce. Learn more about Snaps | |
| 558 | 5 | 1 | - | 5.0 / 5.0 / 0.0 / 0.0 | Resulticks is marketing automation redefined and realized. Create, manage, track, and report on campaigns across multiple channels. Learn more about Resulticks | |
| 559 | 5 | 1 | - | 5.0 / 5.0 / 5.0 / 5.0 | Zero App. Zero Account. Many2many content sharing & collection on any device. Fast, simple, free paper bags for your digital content! Learn more about Twintag | |
| 560 | 5 | 1 | - | 5.0 / 5.0 / 5.0 / 4.0 | Turf is an embeddable community platform that drives customer engagement through in-depth discussions between your users. Learn more about Turf | |
| 561 | 5 | 1 | - | 5.0 / 5.0 / 5.0 / 5.0 | Maximize guest LTV with AI-driven engagement. Qubriux unifies data and automates hyper-personalized journeys for multi-unit brands. Learn more about Qubriux | |
| 562 | 4 | 1 | - | 4.0 / 5.0 / 4.0 / 5.0 | deebr automates targeting, content and campaign planning for email marketing with AI. Build less, perform more. Learn more about Deebr | |
| 563 | 4 | 1 | - | 4.0 / 0.0 / 4.0 / 0.0 | Content analytics software to measure your content engagement through feedback and engagement analysis. Learn more about Askem | |
| 564 | 4 | 1 | - | 3.0 / 0.0 / 4.0 / 0.0 | Cloud-based marketing automation tool that helps businesses analyze behavioral insights, send push notifications and take surveys. Learn more about Swrve | |
| 565 | 4 | 1 | - | 4.0 / 0.0 / 4.0 / 3.0 | Customer Engagement Platform for hospitality & retail businesses. Build customer loyalty, improve retention & increase revenue, Learn more about Hashtag Loyalty | |
| 566 | 4 | 1 | - | 4.0 / 0.0 / 4.0 / 0.0 | Voice broadcasting platform for making automated phone calls, auto-attending incoming callers, record messages and more. Learn more about Sigma Voice | |
| 567 | 4 | 1 | - | 4.0 / 3.0 / 4.0 / 4.0 | ironSource is a platform for app developers looking for a solution to publish and optimize their app. Learn more about ironSource | |
| 568 | 4 | 1 | - | 4.0 / 4.0 / 4.0 / 0.0 | Adictiz is a leading SaaS gamification platform designed to help brands turn audience engagement into actionable data and convert that Learn more about Adictiz | |
| 569 | 4 | 1 | - | 4.0 / 4.0 / 4.0 / 4.0 | Customer engagement platform delivering app free push notifications, loyalty tracking and behavioural segmentation via wallet passes. Learn more about FanCircles | |
| 570 | 4 | 1 | - | 4.0 / 5.0 / 5.0 / 5.0 | Aptrinsic provides an all-in-one product experience platform that enables product teams to onboard, retain, and grow customers. Learn more about Aptrinsic | |
| 571 | 4 | 1 | - | 5.0 / 5.0 / 4.0 / 4.0 | Cloud communication platform transforming business communications with SMS, Rich Media Messaging, Interactive Voice Response and Email. Learn more about VoiceSage | |
| 572 | 4 | 1 | - | 3.0 / 4.0 / 2.0 / 2.0 | More than just a CDP, NGDATA focuses on engagement-based outcomes that provide their clients with the best results. Learn more about Intelligent Engagement Platform | |
| 573 | 3 | 1 | - | 3.0 / 0.0 / 4.0 / 0.0 | An insight-led customer engagement platform that enhances the customer journey with real-time insights and cross-channel marketing. Learn more about Mapp Marketing Cloud | |
| 574 | 3 | 1 | - | 3.0 / 2.0 / 4.0 / 4.0 | Deliver intelligent cross-channel messaging with Cheetah Digital and meet your audience in the moments that matter most. Learn more about Cheetah Digital | |
| 575 | 3 | 1 | - | 3.0 / 0.0 / 3.0 / 0.0 | Actively engage with your customers with personalized messaging software for texts, calls, and emails to achieve your business results! Learn more about SPLICE Dialog Suite |