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Customer Engagement
https://www.capterra.com/customer-engagement-software/Niches in this category - the functional product types blended into "Customer Engagement" (122)
Customer Engagement & Cross-Channel Messaging Platform60AI Chatbot & Conversational AI Platform46Contact Center & Helpdesk Software41Loyalty & Customer Engagement Platform36Customer Data Platform & AI Personalization30CRM Software29Voice of Customer & Experience Management Platform24Customer Service AI Agent & Automation Platform22Marketing Automation Platform20Reputation & Review Marketing Platform17Customer Communications Orchestration & Omnichannel Inbox15SMS & Mobile Messaging Marketing Platform15Online Community & Discussion Platform15Conversational Marketing & Chatbot Lead Capture15Customer Feedback & Text Analytics Platform14User Onboarding & Product Adoption Platform12Gamification & Interactive Promotion Platform12Survey & Questionnaire Software11Conversational & Messaging CRM11Co-Browsing & Visual Customer Support Platform10Customer Engagement Platform for Restaurants & Local Businesses10Customer Advocacy & Referral Marketing Platform10Customer Success Platform9Interactive Content & Quiz Builder8Digital Sales Room & Buyer Engagement Platform8Email Marketing Software8Ecommerce Personalization & Recommendation Engine8WhatsApp Business Messaging & Marketing Platform8Push Notification & Web Engagement Platform7Personalized Video Marketing & Sales Video Platform7Mobile App Engagement & Marketing Platform7Digital Adoption Platform (DAP)6Appointment Scheduling & Online Booking Software6Popup, Optin & Conversion Optimization Tool6Social Media Management & AI Content Platform6Feedback Kiosk & On-Site Rating Device5Branded Mobile App Builder for Customer Engagement5Customer Intelligence & Churn Analytics Platform5Product & Digital Analytics Platform5Gift Card & Incentive Rewards Platform5AI Sales Assistant & Revenue Intelligence5Client Portal & Document Collection Platform5Product Management & Roadmapping Platform5Ecommerce Marketing Automation Platform5AI Voice Agent & Voicebot Platform5Industry-Specific Vertical Business Software4Shared Inbox & Collaborative Email Platform4Q&A, Reviews & UGC Conversion Platform for Ecommerce4Queue Management & Virtual Waitlist Software4Contact Center Quality Management & Workforce Optimization4Member & Association Management Software4Stakeholder Engagement & Community Consultation Software3Customer Communications Management (CCM) Software3Sales Engagement & Dialer Platform3Unified Communications (UCaaS) Platform3Live Shopping & Social Commerce Platform3Guest Experience & Hospitality CX Platform3Conversation Intelligence & Speech Analytics3Digital Receipt & Post-Purchase Engagement Platform3QR Code Marketing & Engagement Platform3Customer & Partner Training / Extended Enterprise LMS3Customer Journey Mapping Software3Clienteling & Retail CRM3In-Product Feedback & Bug Reporting Tool3AI Agent Builder & Orchestration Platform2Business Management Suite for SMBs2Lead Capture & Lead Management Software2Sales Intelligence & Prospecting Platform2No-Code / Low-Code Application Platform2Business Intelligence & Augmented Analytics Platform2Retail Management & ERP Suite2Workflow Automation & BPM Platform2Work Management & Team Task Collaboration Platform2Client Onboarding & Customer Success Project Software2Direct Mail Automation Platform2Ecommerce Platform & Online Store Builder2Cart Abandonment & Ecommerce Remarketing Software2Employee Monitoring & Productivity Tracking Software2Digital Experience Analytics & Session Replay Platform2All-in-One Event Management Platform2Web Content Management System (WCMS) / Digital Experience Platform2Digital Coupon & Voucher Marketing Platform2Video Conferencing & Web Meeting Software2Ecommerce Search, Merchandising & Product Discovery2Knowledge Base & Wiki Software2Cold Email Outreach & Sales Sequencing Tool2Coaching & Client Session Management Platform1Corporate Learning Management System (LMS)1Digital Ad Management & Optimization Platform1Sales Training & Readiness Platform1Remote Desktop & Screen-Sharing Support Tool1Interactive Video Shopping & Shoppable Content Platform1Async Video Messaging & Screen Recording Tool1Team Chat & Business Messaging Platform1Native & Content Discovery Advertising Platform1Virtual Try-On & AR Commerce Platform1Conversational AI Analytics & NLQ Assistant1LinkedIn Outreach & Social Selling Automation1Distributed/Local & Channel Marketing Platform1Dental & Medical Practice Management Software1Point of Sale (POS) Software1Guest WiFi Marketing & Analytics Platform1Field Service Management Software1Order Management System (OMS) for Ecommerce1B2B Ecommerce & Wholesale Ordering Platform1Ecommerce Analytics & Profit Intelligence Platform1AI Learning & Course Creation Platform1Industrial AI & Predictive Maintenance Platform1Staffing Agency Software1Enterprise AI Search & Knowledge Management1Information Archiving & eDiscovery Software1Patient Engagement & Communication Platform1Digital Business Card & Networking Platform1Wealth & Financial Advisor CRM1Pharma & Life Sciences CRM1Real Estate CRM1Inventory & Order Management System1Insurance Agency Management & CRM1Mortgage & Loan Origination CRM1Headless & Composable Commerce Platform1Product Information Management (PIM) Software1Local Listings & Multi-Location Marketing Platform1
718 products16 pages scraped of 16734 in category24 sponsored17 shortlisted
| # | Product | Rating | Reviews | Rec | Ease / Svc / Feat / Value | Description |
|---|---|---|---|---|---|---|
| 201 | 4.7 | 25 | - | 4.7 / 4.8 / 4.7 / 4.5 | Real Time Feedback is a customer engagement platform that helps businesses resolve customer issues in real-time. Learn more about Real Time Feedback | |
| 202 | 4.6 | 25 | - | 4.5 / 4.8 / 4.3 / 4.3 | Analyse customer feedback, boost engagement and loyalty, and manage data in compliance with GDPR and strictest EU standards. Learn more about Netigate | |
| 203 | 4 | 25 | - | 4.0 / 4.2 / 3.9 / 3.9 | Engati is the worlds leading multilingual Digital CX platform. It is a one-stop platform for powerful customer engagements. Learn more about Engati | |
| 204 | 4.9 | 24 | - | 4.8 / 5.0 / 4.8 / 4.9 | PropFuel is a SaaS platform helping associations turn their broadcast communications into conversations. Learn more about PropFuel | |
| 205 | 4 | 24 | - | 4.0 / 4.0 / 4.1 / 4.1 | Moxo enhances customer engagement by enabling personalized service experiences through secure, collaborative workflows. Learn more about Moxo | |
| 206 | 4.8 | 23 | - | 4.7 / 4.7 / 4.5 / 4.7 | NiCE Cognigy delivers Agentic AI for enterprise contact centers to deliver instant, multilingual, hyper-personalized customer service. Learn more about Cognigy.AI | |
| 207 | 4.8 | 23 | - | 4.8 / 4.7 / 4.6 / 4.2 | Liberty Converse CX, the next-gen AI-powered customer engagement solution that's redefining how businesses communicate with customers. Learn more about Liberty Converse | |
| 208 | 4.7 | 23 | - | 4.7 / 4.9 / 4.7 / 4.7 | An All-in-One Sales, CRM Marketing Automation platform for Insurance Agents to help them save time and accelerate growth. Learn more about InsuredMine | |
| 209 | 4.5 | 23 | - | 4.3 / 4.2 / 4.7 / 4.3 | IFS Field Service Management is an industry-leading service lifecycle management solution. Learn more about IFS Field Service Management | |
| 210 | 4.4 | 23 | - | 4.4 / 4.5 / 4.4 / 4.4 | Vizury Engage360 is an AI-driven Omnichannel marketing platform that enables marketers to drive incremental conversions & conversations Learn more about Engage360 | |
| 211 | 4.7 | 22 | - | 4.7 / 4.8 / 4.6 / 4.7 | hello24.ai is an eCommerce focused platform that helps online brands to engage customers on WhatsApp. Learn more about hello24.ai | |
| 212 | 4.5 | 22 | - | 4.7 / 4.6 / 4.3 / 4.3 | Arena is developing the next generation of live engagement tools powered by 1st party data, to build trusted, live audiences everywhere Learn more about Arena | |
| 213 | 4.5 | 22 | - | 4.4 / 4.5 / 4.5 / 4.6 | Connect with prospects and clients through a user-friendly appointment scheduling experience and fully branded video meetings. Learn more about Pexip Engage | |
| 214 | 4.2 | 22 | - | 4.3 / 4.3 / 4.1 / 4.2 | iAdvize Copilotâ„¢, the generative AI shopping assistant that helps retailers provide personalized e-commerce experiences. Learn more about iAdvize | |
| 215 | 4.2 | 22 | - | 4.2 / 4.4 / 4.0 / 4.1 | A customer engagement platform that enables you to sell your services and offer customer support on popular messaging channels. Learn more about eBanqo | |
| 216 | 4 | 22 | - | 3.7 / 4.1 / 4.0 / 3.7 | Listrak powers real-time, personalized engagement that drives loyalty, repeat purchases, and long-term customer value. Learn more about Listrak | |
| 217 | 4.9 | 21 | - | 4.9 / 4.8 / 4.5 / 4.9 | Customer engagement solution to help generate leads, engage users, and get feedback using quizzes, surveys, polls, live Q&A, and more. Learn more about youengage | |
| 218 | 4.7 | 21 | - | 4.6 / 4.6 / 4.4 / 4.7 | Replyco is a helpdesk software designed to help eCommerce sellers manage and centralize inbox messages across marketplaces. Learn more about Replyco | |
| 219 | 4.4 | 21 | - | 4.3 / 4.7 / 4.2 / 4.3 | WhatsApp marketing platform that enables businesses to to build, scale and drive revenue from a WhatsApp channel. Learn more about charles | |
| 220 | 4.2 | 21 | - | 4.1 / 4.2 / 4.1 / 4.0 | Ackroo is your one-stop-shop for an all-in-one customer loyalty software solution. Learn more about Ackroo | |
| 221 | 5 | 20 | - | 4.9 / 5.0 / 5.0 / 5.0 | Web & in-app real-time customer communication software for support. Co-browse, live chat, chatbot, video & voice. Learn more about Acquire | |
| 222 | 4.9 | 20 | - | 4.9 / 5.0 / 4.8 / 4.9 | NextMe is a modern virtual waiting room that makes it simple for businesses to manage their waitlist and serve more customers. Learn more about NextMe | |
| 223 | 4.7 | 20 | - | 4.7 / 4.7 / 4.5 / 4.7 | Best customer feedback tool for companies requiring actionable feedback from customers to detect satisfaction gaps and resolve issues. Learn more about Qualaroo | |
| 224 | 4.7 | 20 | - | 4.7 / 4.7 / 4.6 / 4.6 | End-to-end data, marketing analytics and automation platform for small and big businesses. Learn more about GoGoGuest | |
| 225 | 4.7 | 20 | - | 4.8 / 4.5 / 4.5 / 4.1 | Square Loyalty provides a more personalized experience for each customer while viewing the latest news, discounts, and promotions. Learn more about Square Loyalty |