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Customer Engagement
https://www.capterra.com/customer-engagement-software/Niches in this category - the functional product types blended into "Customer Engagement" (122)
Customer Engagement & Cross-Channel Messaging Platform60AI Chatbot & Conversational AI Platform46Contact Center & Helpdesk Software41Loyalty & Customer Engagement Platform36Customer Data Platform & AI Personalization30CRM Software29Voice of Customer & Experience Management Platform24Customer Service AI Agent & Automation Platform22Marketing Automation Platform20Reputation & Review Marketing Platform17Customer Communications Orchestration & Omnichannel Inbox15SMS & Mobile Messaging Marketing Platform15Online Community & Discussion Platform15Conversational Marketing & Chatbot Lead Capture15Customer Feedback & Text Analytics Platform14User Onboarding & Product Adoption Platform12Gamification & Interactive Promotion Platform12Survey & Questionnaire Software11Conversational & Messaging CRM11Co-Browsing & Visual Customer Support Platform10Customer Engagement Platform for Restaurants & Local Businesses10Customer Advocacy & Referral Marketing Platform10Customer Success Platform9Interactive Content & Quiz Builder8Digital Sales Room & Buyer Engagement Platform8Email Marketing Software8Ecommerce Personalization & Recommendation Engine8WhatsApp Business Messaging & Marketing Platform8Push Notification & Web Engagement Platform7Personalized Video Marketing & Sales Video Platform7Mobile App Engagement & Marketing Platform7Digital Adoption Platform (DAP)6Appointment Scheduling & Online Booking Software6Popup, Optin & Conversion Optimization Tool6Social Media Management & AI Content Platform6Feedback Kiosk & On-Site Rating Device5Branded Mobile App Builder for Customer Engagement5Customer Intelligence & Churn Analytics Platform5Product & Digital Analytics Platform5Gift Card & Incentive Rewards Platform5AI Sales Assistant & Revenue Intelligence5Client Portal & Document Collection Platform5Product Management & Roadmapping Platform5Ecommerce Marketing Automation Platform5AI Voice Agent & Voicebot Platform5Industry-Specific Vertical Business Software4Shared Inbox & Collaborative Email Platform4Q&A, Reviews & UGC Conversion Platform for Ecommerce4Queue Management & Virtual Waitlist Software4Contact Center Quality Management & Workforce Optimization4Member & Association Management Software4Stakeholder Engagement & Community Consultation Software3Customer Communications Management (CCM) Software3Sales Engagement & Dialer Platform3Unified Communications (UCaaS) Platform3Live Shopping & Social Commerce Platform3Guest Experience & Hospitality CX Platform3Conversation Intelligence & Speech Analytics3Digital Receipt & Post-Purchase Engagement Platform3QR Code Marketing & Engagement Platform3Customer & Partner Training / Extended Enterprise LMS3Customer Journey Mapping Software3Clienteling & Retail CRM3In-Product Feedback & Bug Reporting Tool3AI Agent Builder & Orchestration Platform2Business Management Suite for SMBs2Lead Capture & Lead Management Software2Sales Intelligence & Prospecting Platform2No-Code / Low-Code Application Platform2Business Intelligence & Augmented Analytics Platform2Retail Management & ERP Suite2Workflow Automation & BPM Platform2Work Management & Team Task Collaboration Platform2Client Onboarding & Customer Success Project Software2Direct Mail Automation Platform2Ecommerce Platform & Online Store Builder2Cart Abandonment & Ecommerce Remarketing Software2Employee Monitoring & Productivity Tracking Software2Digital Experience Analytics & Session Replay Platform2All-in-One Event Management Platform2Web Content Management System (WCMS) / Digital Experience Platform2Digital Coupon & Voucher Marketing Platform2Video Conferencing & Web Meeting Software2Ecommerce Search, Merchandising & Product Discovery2Knowledge Base & Wiki Software2Cold Email Outreach & Sales Sequencing Tool2Coaching & Client Session Management Platform1Corporate Learning Management System (LMS)1Digital Ad Management & Optimization Platform1Sales Training & Readiness Platform1Remote Desktop & Screen-Sharing Support Tool1Interactive Video Shopping & Shoppable Content Platform1Async Video Messaging & Screen Recording Tool1Team Chat & Business Messaging Platform1Native & Content Discovery Advertising Platform1Virtual Try-On & AR Commerce Platform1Conversational AI Analytics & NLQ Assistant1LinkedIn Outreach & Social Selling Automation1Distributed/Local & Channel Marketing Platform1Dental & Medical Practice Management Software1Point of Sale (POS) Software1Guest WiFi Marketing & Analytics Platform1Field Service Management Software1Order Management System (OMS) for Ecommerce1B2B Ecommerce & Wholesale Ordering Platform1Ecommerce Analytics & Profit Intelligence Platform1AI Learning & Course Creation Platform1Industrial AI & Predictive Maintenance Platform1Staffing Agency Software1Enterprise AI Search & Knowledge Management1Information Archiving & eDiscovery Software1Patient Engagement & Communication Platform1Digital Business Card & Networking Platform1Wealth & Financial Advisor CRM1Pharma & Life Sciences CRM1Real Estate CRM1Inventory & Order Management System1Insurance Agency Management & CRM1Mortgage & Loan Origination CRM1Headless & Composable Commerce Platform1Product Information Management (PIM) Software1Local Listings & Multi-Location Marketing Platform1
718 products16 pages scraped of 16734 in category24 sponsored17 shortlisted
| # | Product | Rating | Reviews | Rec | Ease / Svc / Feat / Value | Description |
|---|---|---|---|---|---|---|
| 576 | 3 | 1 | - | 2.0 / 4.0 / 2.0 / 2.0 | Grow by Zeta is a digital experience platform that allows users to collect opt-ins and learn more about their customers. Learn more about Marigold Grow | |
| 577 | 2 | 1 | - | 2.0 / 2.0 / 4.0 / 3.0 | Customer engagement solution that helps businesses of all sizes with features such as employee recognition, customer loyalty, and more. Learn more about Augeo | |
| 578 | 0 | 0 | - | – / – / – / – | 8x8 Engage is a customer experience platform that enables customer-facing teams to deliver consistent experiences across touchpoints. Learn more about 8x8 Engage | |
| 579 | 0 | 0 | - | – / – / – / – | Breezio is a next-generation online community platform that takes an interactive, easy-to-use approach to drive engagement. Learn more about Breezio | |
| 580 | 0 | 0 | - | – / – / – / – | Professional ?onversational AI platform that allows to create all types of conversational solutions Learn more about Just AI Conversational Platform | |
| 581 | 0 | 0 | - | – / – / – / – | Atakian Engage is a QR code-based platform that streamlines post-sale engagement. Learn more about Atakian Engage | |
| 582 | 0 | 0 | - | – / – / – / – | WebsiteChat is an AI-enabled chat solution that automates customer interactions on websites without requiring coding skills. Learn more about WebsiteChat | |
| 583 | 0 | 0 | - | – / – / – / – | An enterprise-grade demo creation software that helps sales & marketing organizations create, run and manage demos for products & apps. Learn more about Reprise | |
| 584 | 0 | 0 | - | – / – / – / – | Chorally piattaforma SaaS Customer Engagement per community moderation; web listening e brand reputation; social analytics; publishing. Learn more about Chorally | |
| 585 | 0 | 0 | - | – / – / – / – | ITM Customer Portal is a B2B platform integrating with SAP Business One for real-time customer interactions via web and mobile. Learn more about ITM Customer Portal | |
| 586 | 0 | 0 | - | – / – / – / – | User journey analysis tool generating flow charts or sankey diagrams that help optimize retention, and conduct engagement analysis. Learn more about SankeyJourney | |
| 587 | 0 | 0 | - | – / – / – / – | Jeeva AI drops a tireless, agentic SDR into your stack—finding, enriching, and engaging prospects around the clock. Scale pipeline 3× Learn more about Jeeva | |
| 588 | 0 | 0 | - | – / – / – / – | Empower your contact center and your customers with automated solutions that elevate experiences across the customer journey. Learn more about Emplifi Service Cloud | |
| 589 | 0 | 0 | - | – / – / – / – | CUSTOMER & EMPLOYEE ENGAGEMENT PLATFORM Learn more about OfferCraft | |
| 590 | 0 | 0 | - | – / – / – / – | Userwell is the Product Feedback Management Software that helps you with your customer's insights and implement your user's feedback. Learn more about Userwell | |
| 591 | 0 | 0 | - | – / – / – / – | Customer engagement platform that helps businesses manage client communication and experience across multiple channels Learn more about CEEP | |
| 592 | 0 | 0 | - | – / – / – / – | EVERLEAD is an AI-powered platform for lead management, automation, and CRM integration, boosting efficiency with real-time insights. Learn more about EVERLEAD | |
| 593 | 0 | 0 | - | – / – / – / – | Cloud customer engagement and feedback collection application for small businesses. Learn more about SimpleFeedback | |
| 594 | 0 | 0 | - | – / – / – / – | RateUp is a cloud-based software that turns WhatsApp into a strategic channel with personalized messaging, automation, and analytics. Learn more about RateUp | |
| 595 | 0 | 0 | - | – / – / – / – | Loyalty Redefined. Interactive, Data-led Engagements That Drive Revenue Learn more about The Perx Platform | |
| 596 | 0 | 0 | - | – / – / – / – | Vomni is booking management software that automates reservations and supports customer retention. Learn more about Vomni | |
| 597 | 0 | 0 | - | – / – / – / – | NovelVox CXInfinity readily integrates with Genesys, Cisco, Avaya, Five9, Dialpad, Webex, Zoom, Nice & Amazon Connect contact center. Learn more about CXInfinity | |
| 598 | 0 | 0 | - | – / – / – / – | An all-in-one consumer engagement platform that allows marketers to cultivate their own communities of brand advocates. Learn more about Vesta | |
| 599 | 0 | 0 | - | – / – / – / – | Create and manage a loyalty program across all channels with m–wise Loyalty Cloud, a feature-rich loyalty SaaS solution. Learn more about m-wise Loyalty Cloud | |
| 600 | 0 | 0 | - | – / – / – / – | CLEOMITRA is an AI-powered CRM for Indian businesses, integrating WhatsApp, billing, inventory, email marketing, and scheduling. Learn more about Cleomitra |