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Customer Engagement
https://www.capterra.com/customer-engagement-software/Niches in this category - the functional product types blended into "Customer Engagement" (122)
Customer Engagement & Cross-Channel Messaging Platform60AI Chatbot & Conversational AI Platform46Contact Center & Helpdesk Software41Loyalty & Customer Engagement Platform36Customer Data Platform & AI Personalization30CRM Software29Voice of Customer & Experience Management Platform24Customer Service AI Agent & Automation Platform22Marketing Automation Platform20Reputation & Review Marketing Platform17Customer Communications Orchestration & Omnichannel Inbox15SMS & Mobile Messaging Marketing Platform15Online Community & Discussion Platform15Conversational Marketing & Chatbot Lead Capture15Customer Feedback & Text Analytics Platform14User Onboarding & Product Adoption Platform12Gamification & Interactive Promotion Platform12Survey & Questionnaire Software11Conversational & Messaging CRM11Co-Browsing & Visual Customer Support Platform10Customer Engagement Platform for Restaurants & Local Businesses10Customer Advocacy & Referral Marketing Platform10Customer Success Platform9Interactive Content & Quiz Builder8Digital Sales Room & Buyer Engagement Platform8Email Marketing Software8Ecommerce Personalization & Recommendation Engine8WhatsApp Business Messaging & Marketing Platform8Push Notification & Web Engagement Platform7Personalized Video Marketing & Sales Video Platform7Mobile App Engagement & Marketing Platform7Digital Adoption Platform (DAP)6Appointment Scheduling & Online Booking Software6Popup, Optin & Conversion Optimization Tool6Social Media Management & AI Content Platform6Feedback Kiosk & On-Site Rating Device5Branded Mobile App Builder for Customer Engagement5Customer Intelligence & Churn Analytics Platform5Product & Digital Analytics Platform5Gift Card & Incentive Rewards Platform5AI Sales Assistant & Revenue Intelligence5Client Portal & Document Collection Platform5Product Management & Roadmapping Platform5Ecommerce Marketing Automation Platform5AI Voice Agent & Voicebot Platform5Industry-Specific Vertical Business Software4Shared Inbox & Collaborative Email Platform4Q&A, Reviews & UGC Conversion Platform for Ecommerce4Queue Management & Virtual Waitlist Software4Contact Center Quality Management & Workforce Optimization4Member & Association Management Software4Stakeholder Engagement & Community Consultation Software3Customer Communications Management (CCM) Software3Sales Engagement & Dialer Platform3Unified Communications (UCaaS) Platform3Live Shopping & Social Commerce Platform3Guest Experience & Hospitality CX Platform3Conversation Intelligence & Speech Analytics3Digital Receipt & Post-Purchase Engagement Platform3QR Code Marketing & Engagement Platform3Customer & Partner Training / Extended Enterprise LMS3Customer Journey Mapping Software3Clienteling & Retail CRM3In-Product Feedback & Bug Reporting Tool3AI Agent Builder & Orchestration Platform2Business Management Suite for SMBs2Lead Capture & Lead Management Software2Sales Intelligence & Prospecting Platform2No-Code / Low-Code Application Platform2Business Intelligence & Augmented Analytics Platform2Retail Management & ERP Suite2Workflow Automation & BPM Platform2Work Management & Team Task Collaboration Platform2Client Onboarding & Customer Success Project Software2Direct Mail Automation Platform2Ecommerce Platform & Online Store Builder2Cart Abandonment & Ecommerce Remarketing Software2Employee Monitoring & Productivity Tracking Software2Digital Experience Analytics & Session Replay Platform2All-in-One Event Management Platform2Web Content Management System (WCMS) / Digital Experience Platform2Digital Coupon & Voucher Marketing Platform2Video Conferencing & Web Meeting Software2Ecommerce Search, Merchandising & Product Discovery2Knowledge Base & Wiki Software2Cold Email Outreach & Sales Sequencing Tool2Coaching & Client Session Management Platform1Corporate Learning Management System (LMS)1Digital Ad Management & Optimization Platform1Sales Training & Readiness Platform1Remote Desktop & Screen-Sharing Support Tool1Interactive Video Shopping & Shoppable Content Platform1Async Video Messaging & Screen Recording Tool1Team Chat & Business Messaging Platform1Native & Content Discovery Advertising Platform1Virtual Try-On & AR Commerce Platform1Conversational AI Analytics & NLQ Assistant1LinkedIn Outreach & Social Selling Automation1Distributed/Local & Channel Marketing Platform1Dental & Medical Practice Management Software1Point of Sale (POS) Software1Guest WiFi Marketing & Analytics Platform1Field Service Management Software1Order Management System (OMS) for Ecommerce1B2B Ecommerce & Wholesale Ordering Platform1Ecommerce Analytics & Profit Intelligence Platform1AI Learning & Course Creation Platform1Industrial AI & Predictive Maintenance Platform1Staffing Agency Software1Enterprise AI Search & Knowledge Management1Information Archiving & eDiscovery Software1Patient Engagement & Communication Platform1Digital Business Card & Networking Platform1Wealth & Financial Advisor CRM1Pharma & Life Sciences CRM1Real Estate CRM1Inventory & Order Management System1Insurance Agency Management & CRM1Mortgage & Loan Origination CRM1Headless & Composable Commerce Platform1Product Information Management (PIM) Software1Local Listings & Multi-Location Marketing Platform1
718 products16 pages scraped of 16734 in category24 sponsored17 shortlisted
| # | Product | Rating | Reviews | Rec | Ease / Svc / Feat / Value | Description |
|---|---|---|---|---|---|---|
| 701 | 0 | 0 | - | – / – / – / – | Visit Widget is a travel software that creates interactive trip planning tools, apps, and analytics to engage visitors. Learn more about Visit Widget | |
| 702 | 0 | 0 | - | – / – / – / – | AI chatbot for websites that learns your content and answers visitor questions instantly to improve engagement and capture leads. Learn more about WeblyChat | |
| 703 | 0 | 0 | - | – / – / – / – | Maximize Customer Retention, Satisfaction and Growth using Automation, AI and Single Source of Truth Learn more about SuccessBoard | |
| 704 | 0 | 0 | - | – / – / – / – | Fast Track is a cloud-based real-time engagement and CRM platform designed specifically for the iGaming industry. Learn more about Fast Track | |
| 705 | 0 | 0 | - | – / – / – / – | Relationship intelligence for professionals. Stay on top of people, context, and follow-ups — not just contacts. Learn more about Orvo | |
| 706 | 0 | 0 | - | – / – / – / – | Lyriko improves content orchestration by considering CRM interactions, marketing objectives, customer interests and content relevance. Learn more about Lyriko | |
| 707 | 0 | 0 | - | – / – / – / – | Engage Beast is a social media management software that streamlines engagement and customer communication across multiple channels. Learn more about Engage Beast | |
| 708 | 0 | 0 | - | – / – / – / – | AI-powered e-commerce personalization delivering real-time, tailored offers to drive shopper engagement and conversion. Learn more about ES Engage | |
| 709 | 0 | 0 | - | – / – / – / – | Ordaana automates your business with fully integrated Scheduling, Payments, Invoicing, SMS, Order Forms, Client Portals & more. Learn more about Ordaana | |
| 710 | 0 | 0 | - | – / – / – / – | Proto AICX enables organisations in emerging markets to deploy no-code CX automation in over 100 local and mixed languages. Learn more about Proto AICX Chat | |
| 711 | 0 | 0 | - | – / – / – / – | Sinch SMS API is a cloud-based SMS delivery tool that offers one-on messaging, routing, scheduling, and automation features. Learn more about Sinch SMS API | |
| 712 | 0 | 0 | - | – / – / – / – | Zoomifier helps businesses close more sales deals, faster. Learn more about Zoomifier | |
| 713 | 0 | 0 | - | – / – / – / – | Unyfy is an online community platform built to connect creators and fans in innovative ways. Learn more about Unyfy | |
| 714 | 0 | 0 | - | – / – / – / – | GDPR-compliant ticketing system that helps businesses with knowledge base management, multi-channel communication, and more. Learn more about etrack1 | |
| 715 | 0 | 0 | - | – / – / – / – | Go4Whatsup is a WhatsApp Business API platform that automates messaging, enhances customer engagement, and increases sales. Learn more about Go4Whatsup | |
| 716 | 0 | 0 | - | – / – / – / – | Video marketing platform to help agencies, businesses and franchises create, launch and manage TV and digital advertising campaigns. Learn more about Brandzooka | |
| 717 | 0 | 0 | - | – / – / – / – | Unison Ace is a cutting-edge CRM/CXM platform powered by AI, revolutionizing the way businesses engage with their customers. Learn more about Unison Ace | |
| 718 | 0 | 0 | - | – / – / – / – | Digital experience platform that offers Japan-centered entities automation tools for systemizing CRM activities, handling repetitive tasks, and boosting productivity. Learn more about Techtouch |