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Customer Engagement
https://www.capterra.com/customer-engagement-software/Niches in this category - the functional product types blended into "Customer Engagement" (122)
Customer Engagement & Cross-Channel Messaging Platform60AI Chatbot & Conversational AI Platform46Contact Center & Helpdesk Software41Loyalty & Customer Engagement Platform36Customer Data Platform & AI Personalization30CRM Software29Voice of Customer & Experience Management Platform24Customer Service AI Agent & Automation Platform22Marketing Automation Platform20Reputation & Review Marketing Platform17Customer Communications Orchestration & Omnichannel Inbox15SMS & Mobile Messaging Marketing Platform15Online Community & Discussion Platform15Conversational Marketing & Chatbot Lead Capture15Customer Feedback & Text Analytics Platform14User Onboarding & Product Adoption Platform12Gamification & Interactive Promotion Platform12Survey & Questionnaire Software11Conversational & Messaging CRM11Co-Browsing & Visual Customer Support Platform10Customer Engagement Platform for Restaurants & Local Businesses10Customer Advocacy & Referral Marketing Platform10Customer Success Platform9Interactive Content & Quiz Builder8Digital Sales Room & Buyer Engagement Platform8Email Marketing Software8Ecommerce Personalization & Recommendation Engine8WhatsApp Business Messaging & Marketing Platform8Push Notification & Web Engagement Platform7Personalized Video Marketing & Sales Video Platform7Mobile App Engagement & Marketing Platform7Digital Adoption Platform (DAP)6Appointment Scheduling & Online Booking Software6Popup, Optin & Conversion Optimization Tool6Social Media Management & AI Content Platform6Feedback Kiosk & On-Site Rating Device5Branded Mobile App Builder for Customer Engagement5Customer Intelligence & Churn Analytics Platform5Product & Digital Analytics Platform5Gift Card & Incentive Rewards Platform5AI Sales Assistant & Revenue Intelligence5Client Portal & Document Collection Platform5Product Management & Roadmapping Platform5Ecommerce Marketing Automation Platform5AI Voice Agent & Voicebot Platform5Industry-Specific Vertical Business Software4Shared Inbox & Collaborative Email Platform4Q&A, Reviews & UGC Conversion Platform for Ecommerce4Queue Management & Virtual Waitlist Software4Contact Center Quality Management & Workforce Optimization4Member & Association Management Software4Stakeholder Engagement & Community Consultation Software3Customer Communications Management (CCM) Software3Sales Engagement & Dialer Platform3Unified Communications (UCaaS) Platform3Live Shopping & Social Commerce Platform3Guest Experience & Hospitality CX Platform3Conversation Intelligence & Speech Analytics3Digital Receipt & Post-Purchase Engagement Platform3QR Code Marketing & Engagement Platform3Customer & Partner Training / Extended Enterprise LMS3Customer Journey Mapping Software3Clienteling & Retail CRM3In-Product Feedback & Bug Reporting Tool3AI Agent Builder & Orchestration Platform2Business Management Suite for SMBs2Lead Capture & Lead Management Software2Sales Intelligence & Prospecting Platform2No-Code / Low-Code Application Platform2Business Intelligence & Augmented Analytics Platform2Retail Management & ERP Suite2Workflow Automation & BPM Platform2Work Management & Team Task Collaboration Platform2Client Onboarding & Customer Success Project Software2Direct Mail Automation Platform2Ecommerce Platform & Online Store Builder2Cart Abandonment & Ecommerce Remarketing Software2Employee Monitoring & Productivity Tracking Software2Digital Experience Analytics & Session Replay Platform2All-in-One Event Management Platform2Web Content Management System (WCMS) / Digital Experience Platform2Digital Coupon & Voucher Marketing Platform2Video Conferencing & Web Meeting Software2Ecommerce Search, Merchandising & Product Discovery2Knowledge Base & Wiki Software2Cold Email Outreach & Sales Sequencing Tool2Coaching & Client Session Management Platform1Corporate Learning Management System (LMS)1Digital Ad Management & Optimization Platform1Sales Training & Readiness Platform1Remote Desktop & Screen-Sharing Support Tool1Interactive Video Shopping & Shoppable Content Platform1Async Video Messaging & Screen Recording Tool1Team Chat & Business Messaging Platform1Native & Content Discovery Advertising Platform1Virtual Try-On & AR Commerce Platform1Conversational AI Analytics & NLQ Assistant1LinkedIn Outreach & Social Selling Automation1Distributed/Local & Channel Marketing Platform1Dental & Medical Practice Management Software1Point of Sale (POS) Software1Guest WiFi Marketing & Analytics Platform1Field Service Management Software1Order Management System (OMS) for Ecommerce1B2B Ecommerce & Wholesale Ordering Platform1Ecommerce Analytics & Profit Intelligence Platform1AI Learning & Course Creation Platform1Industrial AI & Predictive Maintenance Platform1Staffing Agency Software1Enterprise AI Search & Knowledge Management1Information Archiving & eDiscovery Software1Patient Engagement & Communication Platform1Digital Business Card & Networking Platform1Wealth & Financial Advisor CRM1Pharma & Life Sciences CRM1Real Estate CRM1Inventory & Order Management System1Insurance Agency Management & CRM1Mortgage & Loan Origination CRM1Headless & Composable Commerce Platform1Product Information Management (PIM) Software1Local Listings & Multi-Location Marketing Platform1
718 products16 pages scraped of 16734 in category24 sponsored17 shortlisted
| # | Product | Rating | Reviews | Rec | Ease / Svc / Feat / Value | Description |
|---|---|---|---|---|---|---|
| 676 | 0 | 0 | - | – / – / – / – | Converged Digital Experience Platform (DXP) with Content and Digital Asset Management, Web Sites, Forms, Workflow and Analytics. Learn more about KNVEY | |
| 677 | 0 | 0 | - | – / – / – / – | Antelope offer CRM solutions, unique lead management tools, Ninja, Financials, KYC, Communication, and PSP integrations all in one. Learn more about Antelope Systems | |
| 678 | 0 | 0 | - | – / – / – / – | It is easy to keep your customers informed about their queuing status. Don’t leave them wondering. Learn more about Qmatic | |
| 679 | 0 | 0 | - | – / – / – / – | Manhattan Active Omni is a cloud-based solution that helps businesses in the retail industry streamline operations. Learn more about Manhattan Active Omni | |
| 680 | 0 | 0 | - | – / – / – / – | ReFrame Engage offers context-aware engagement to help businesses understand and meet customers' needs and build strong relationships. Learn more about ReFrame Engage | |
| 681 | 0 | 0 | - | – / – / – / – | eGain is a leading provider of cloud omnichannel customer engagement solutions, powering digital-first experiences for leading brands. Learn more about eGain Suite | |
| 682 | 0 | 0 | - | – / – / – / – | It's an easy to use Omni-channel marketing & sales platform helping brand connect, engage & interact with customers, driving more ROI Learn more about Qnvert | |
| 683 | 0 | 0 | - | – / – / – / – | B2B Interface that transforms engagement with partners, prospects, and customers, ensuring successful journeys and optimal outcomes. Learn more about EverAfter | |
| 684 | 0 | 0 | - | – / – / – / – | We provide omnichannel loyalty & analytics solutions that help brands build more profitable and active relationships with customers. Learn more about CrowdTwist | |
| 685 | 0 | 0 | - | – / – / – / – | Laivly’s artificial intelligence platform, Sidd, enables contact center teams to build, deploy, and manage their own AI agents. Learn more about Laivly | |
| 686 | 0 | 0 | - | – / – / – / – | 24x7 Customer's AI boosts engagement, automating 30K messages monthly for better, faster healthcare chats. #AI #HealthTech 💬🚀 Learn more about 24x7 Customer | |
| 687 | 0 | 0 | - | – / – / – / – | Purpose-built stakeholder relationship management software for teams that have outgrown spreadsheets, fragmented tools and CRMs. Learn more about Tractivity | |
| 688 | 0 | 0 | - | – / – / – / – | Odore helps you engage and acquire customers in more effective ways. Learn more about Odore | |
| 689 | 0 | 0 | - | – / – / – / – | A marketing platform that pairs with your guest WiFi to fuel your marketing with in-store insights, automation and offline attribution. Learn more about Adentro | |
| 690 | 0 | 0 | - | – / – / – / – | Conversational AI platform that helps businesses create custom conversational bots trained on the existing organizational content. Learn more about SiteBot | |
| 691 | 0 | 0 | - | – / – / – / – | ClearFeed is a conversational support platform for Slack-first teams. Learn more about ClearFeed | |
| 692 | 0 | 0 | - | – / – / – / – | Healthcare CRM helps manage partner network, referrals, staff, marketing, onboarding, and more via a unified portal. Learn more about Prodoc | |
| 693 | 0 | 0 | - | – / – / – / – | Exchange Solutions delivers personalized loyalty solutions to B2C and B2B businesses, driving profitable customer engagement. Learn more about Exchange Solutions | |
| 694 | 0 | 0 | - | – / – / – / – | Leading loyalty platform for top restaurant brands, driving engagement, personalized marketing, and customized mobile app experiences. Learn more about PAR Punchh | |
| 695 | 0 | 0 | - | – / – / – / – | Fortvision is a widespread user engagement & targeting software for content creation as well as promotion and monitoring. Learn more about FORTVISION | |
| 696 | 0 | 0 | - | – / – / – / – | Cloud-based platform designed for jewelry businesses that assists with sales handling, marketing, customer engagement, and more. Learn more about Jwero One | |
| 697 | 0 | 0 | - | – / – / – / – | Customer Lobby tracks your history with each customer, and then uses this information to send out useful promotions and reminders. Learn more about Customer Lobby | |
| 698 | 0 | 0 | - | – / – / – / – | Cloud-based customer engagement tool that helps auto dealers manage New Car, Service, Pre-Owned and Insurance Sales and Marketing. Learn more about INFOMAN eCRM | |
| 699 | 0 | 0 | - | – / – / – / – | Chat360 is a conversational AI chatbot builder software for WhatsApp, Facebook Messenger, Instagram, and websites. Learn more about Chat360 | |
| 700 | 0 | 0 | - | – / – / – / – | All-in-one marketing software solution for creating data-driven, omnichannel, personalized, and automated customer journeys. Learn more about Mobile Marketing Cloud |