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Customer Engagement
https://www.capterra.com/customer-engagement-software/Niches in this category - the functional product types blended into "Customer Engagement" (122)
Customer Engagement & Cross-Channel Messaging Platform60AI Chatbot & Conversational AI Platform46Contact Center & Helpdesk Software41Loyalty & Customer Engagement Platform36Customer Data Platform & AI Personalization30CRM Software29Voice of Customer & Experience Management Platform24Customer Service AI Agent & Automation Platform22Marketing Automation Platform20Reputation & Review Marketing Platform17Customer Communications Orchestration & Omnichannel Inbox15SMS & Mobile Messaging Marketing Platform15Online Community & Discussion Platform15Conversational Marketing & Chatbot Lead Capture15Customer Feedback & Text Analytics Platform14User Onboarding & Product Adoption Platform12Gamification & Interactive Promotion Platform12Survey & Questionnaire Software11Conversational & Messaging CRM11Co-Browsing & Visual Customer Support Platform10Customer Engagement Platform for Restaurants & Local Businesses10Customer Advocacy & Referral Marketing Platform10Customer Success Platform9Interactive Content & Quiz Builder8Digital Sales Room & Buyer Engagement Platform8Email Marketing Software8Ecommerce Personalization & Recommendation Engine8WhatsApp Business Messaging & Marketing Platform8Push Notification & Web Engagement Platform7Personalized Video Marketing & Sales Video Platform7Mobile App Engagement & Marketing Platform7Digital Adoption Platform (DAP)6Appointment Scheduling & Online Booking Software6Popup, Optin & Conversion Optimization Tool6Social Media Management & AI Content Platform6Feedback Kiosk & On-Site Rating Device5Branded Mobile App Builder for Customer Engagement5Customer Intelligence & Churn Analytics Platform5Product & Digital Analytics Platform5Gift Card & Incentive Rewards Platform5AI Sales Assistant & Revenue Intelligence5Client Portal & Document Collection Platform5Product Management & Roadmapping Platform5Ecommerce Marketing Automation Platform5AI Voice Agent & Voicebot Platform5Industry-Specific Vertical Business Software4Shared Inbox & Collaborative Email Platform4Q&A, Reviews & UGC Conversion Platform for Ecommerce4Queue Management & Virtual Waitlist Software4Contact Center Quality Management & Workforce Optimization4Member & Association Management Software4Stakeholder Engagement & Community Consultation Software3Customer Communications Management (CCM) Software3Sales Engagement & Dialer Platform3Unified Communications (UCaaS) Platform3Live Shopping & Social Commerce Platform3Guest Experience & Hospitality CX Platform3Conversation Intelligence & Speech Analytics3Digital Receipt & Post-Purchase Engagement Platform3QR Code Marketing & Engagement Platform3Customer & Partner Training / Extended Enterprise LMS3Customer Journey Mapping Software3Clienteling & Retail CRM3In-Product Feedback & Bug Reporting Tool3AI Agent Builder & Orchestration Platform2Business Management Suite for SMBs2Lead Capture & Lead Management Software2Sales Intelligence & Prospecting Platform2No-Code / Low-Code Application Platform2Business Intelligence & Augmented Analytics Platform2Retail Management & ERP Suite2Workflow Automation & BPM Platform2Work Management & Team Task Collaboration Platform2Client Onboarding & Customer Success Project Software2Direct Mail Automation Platform2Ecommerce Platform & Online Store Builder2Cart Abandonment & Ecommerce Remarketing Software2Employee Monitoring & Productivity Tracking Software2Digital Experience Analytics & Session Replay Platform2All-in-One Event Management Platform2Web Content Management System (WCMS) / Digital Experience Platform2Digital Coupon & Voucher Marketing Platform2Video Conferencing & Web Meeting Software2Ecommerce Search, Merchandising & Product Discovery2Knowledge Base & Wiki Software2Cold Email Outreach & Sales Sequencing Tool2Coaching & Client Session Management Platform1Corporate Learning Management System (LMS)1Digital Ad Management & Optimization Platform1Sales Training & Readiness Platform1Remote Desktop & Screen-Sharing Support Tool1Interactive Video Shopping & Shoppable Content Platform1Async Video Messaging & Screen Recording Tool1Team Chat & Business Messaging Platform1Native & Content Discovery Advertising Platform1Virtual Try-On & AR Commerce Platform1Conversational AI Analytics & NLQ Assistant1LinkedIn Outreach & Social Selling Automation1Distributed/Local & Channel Marketing Platform1Dental & Medical Practice Management Software1Point of Sale (POS) Software1Guest WiFi Marketing & Analytics Platform1Field Service Management Software1Order Management System (OMS) for Ecommerce1B2B Ecommerce & Wholesale Ordering Platform1Ecommerce Analytics & Profit Intelligence Platform1AI Learning & Course Creation Platform1Industrial AI & Predictive Maintenance Platform1Staffing Agency Software1Enterprise AI Search & Knowledge Management1Information Archiving & eDiscovery Software1Patient Engagement & Communication Platform1Digital Business Card & Networking Platform1Wealth & Financial Advisor CRM1Pharma & Life Sciences CRM1Real Estate CRM1Inventory & Order Management System1Insurance Agency Management & CRM1Mortgage & Loan Origination CRM1Headless & Composable Commerce Platform1Product Information Management (PIM) Software1Local Listings & Multi-Location Marketing Platform1
718 products16 pages scraped of 16734 in category24 sponsored17 shortlisted
| # | Product | Rating | Reviews | Rec | Ease / Svc / Feat / Value | Description |
|---|---|---|---|---|---|---|
| 601 | 0 | 0 | - | – / – / – / – | Zigment is AI-driven sales software that automates personalized conversations across channels to nurture leads and boost conversions. Learn more about Zigment | |
| 602 | 0 | 0 | - | – / – / – / – | Articence VoC, analyses open ended response with AI, real-time data visualization, multi-channel, closed-loop feedback Learn more about Articence | |
| 603 | 0 | 0 | - | – / – / – / – | An award-winning mobile engagement automation company helping teams create and deliver hyper-personalized, mobile customer experiences. Learn more about Relay | |
| 604 | 0 | 0 | - | – / – / – / – | Sinch is a cloud communications provider powering billions of customer interactions worldwide. Learn more about Sinch | |
| 605 | 0 | 0 | - | – / – / – / – | Mobile insurance Super App for policy purchase, claims, and self-service, helping insurers improve CX and reduce operational costs. Learn more about Super App | |
| 606 | 0 | 0 | - | – / – / – / – | Techmonk is an AI-powered platform that reduces acquisition costs, boosts customer value, and delivers personalized experiences. Learn more about TechMonk | |
| 607 | 0 | 0 | - | – / – / – / – | Customer relationship management solution that helps businesses manage leads, tasks, journeys, content, contacts, and more. Learn more about nowCRM | |
| 608 | 0 | 0 | - | – / – / – / – | Chatbot Kim gets your staff ready for AI Basics within 30 minutes! Available via cloud, on-premise, SCORM, browser or iFrame. Learn more about Jix | |
| 609 | 0 | 0 | - | – / – / – / – | Airdocs is cloud-based software that helps businesses automate and personalise omnichannel customer communications. Learn more about Airdocs | |
| 610 | 0 | 0 | - | – / – / – / – | Customer conversation management solution that helps businesses automate communication across WhatsApp, SMS, Messenger and chat. Learn more about InstaMessage | |
| 611 | 0 | 0 | - | – / – / – / – | CRM solution based on Dynamics 365, designed for financial services companies like banks, insurance firms, and credit unions. Learn more about Veritouch | |
| 612 | 0 | 0 | - | – / – / – / – | GMS is at the forefront of global communications solutions, empowering our partners to bring true value into every conversation. Learn more about GMS | |
| 613 | 0 | 0 | - | – / – / – / – | Intelligent software to measure satisfaction and identify how a company can improve customer experience. Learn more about binds.co | |
| 614 | 0 | 0 | - | – / – / – / – | Comprehensive loyalty platform for brands to create personalized rewards programs with automated campaigns and analytics. Learn more about ES Loyalty | |
| 615 | 0 | 0 | - | – / – / – / – | Grypp is a DXP solutions company providing customer engagement technology to contact centers, globally. Learn more about Grypp | |
| 616 | 0 | 0 | - | – / – / – / – | Voiceowl is a Gen-AI Voice Virtual Assistant for enterprises across industries, driving automated context-aware customer interactions. Learn more about VoiceOwl | |
| 617 | 0 | 0 | - | – / – / – / – | Web-based solution that helps businesses monitor key trends and manage customer segments with surveys, rating prompts and more. Learn more about Apptentive | |
| 618 | 0 | 0 | - | – / – / – / – | Drive employee engagement, satisfaction, and retention by identifying and resolving communication and engagement bottlenecks. Learn more about Time is Ltd. | |
| 619 | 0 | 0 | - | – / – / – / – | Maslo is a SaaS platform that boosts sales and loyalty with gamified challenges, digital rewards, and real-time insights. Learn more about Maslo | |
| 620 | 0 | 0 | - | – / – / – / – | Bigtincan is a revenue enablement platform with integrated AI that helps go-to-market teams improve buying experiences and results. Learn more about Bigtincan Engagement Hub | |
| 621 | 0 | 0 | - | – / – / – / – | Customer experience platform that helps Japanese companies running apps and sites analyze visitor behavior and emotions in real time. Learn more about KARTE | |
| 622 | 0 | 0 | - | – / – / – / – | Cxense enables publishers, ecommerce retailers & brands to fuse, analyse and activate their data to deliver true 1:1 user experiences. Learn more about Cxense | |
| 623 | 0 | 0 | - | – / – / – / – | Haber Chat is a WhatsApp productivity tool for teams to automate workflows, manage contacts, and integrate with APIs. Learn more about Haber Chat | |
| 624 | 0 | 0 | - | – / – / – / – | EngagePackage is a Dubai-based all-in-one customer engagement platform that enhances business growth and maximizes business ROI. Learn more about EngagePackage | |
| 625 | 0 | 0 | - | – / – / – / – | Bryj is the end-to-end, AI-powered mobile app and marketing solution for driving maximum ROI. Learn more about Bryj |