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Customer Engagement
https://www.capterra.com/customer-engagement-software/Niches in this category - the functional product types blended into "Customer Engagement" (122)
Customer Engagement & Cross-Channel Messaging Platform60AI Chatbot & Conversational AI Platform46Contact Center & Helpdesk Software41Loyalty & Customer Engagement Platform36Customer Data Platform & AI Personalization30CRM Software29Voice of Customer & Experience Management Platform24Customer Service AI Agent & Automation Platform22Marketing Automation Platform20Reputation & Review Marketing Platform17Customer Communications Orchestration & Omnichannel Inbox15SMS & Mobile Messaging Marketing Platform15Online Community & Discussion Platform15Conversational Marketing & Chatbot Lead Capture15Customer Feedback & Text Analytics Platform14User Onboarding & Product Adoption Platform12Gamification & Interactive Promotion Platform12Survey & Questionnaire Software11Conversational & Messaging CRM11Co-Browsing & Visual Customer Support Platform10Customer Engagement Platform for Restaurants & Local Businesses10Customer Advocacy & Referral Marketing Platform10Customer Success Platform9Interactive Content & Quiz Builder8Digital Sales Room & Buyer Engagement Platform8Email Marketing Software8Ecommerce Personalization & Recommendation Engine8WhatsApp Business Messaging & Marketing Platform8Push Notification & Web Engagement Platform7Personalized Video Marketing & Sales Video Platform7Mobile App Engagement & Marketing Platform7Digital Adoption Platform (DAP)6Appointment Scheduling & Online Booking Software6Popup, Optin & Conversion Optimization Tool6Social Media Management & AI Content Platform6Feedback Kiosk & On-Site Rating Device5Branded Mobile App Builder for Customer Engagement5Customer Intelligence & Churn Analytics Platform5Product & Digital Analytics Platform5Gift Card & Incentive Rewards Platform5AI Sales Assistant & Revenue Intelligence5Client Portal & Document Collection Platform5Product Management & Roadmapping Platform5Ecommerce Marketing Automation Platform5AI Voice Agent & Voicebot Platform5Industry-Specific Vertical Business Software4Shared Inbox & Collaborative Email Platform4Q&A, Reviews & UGC Conversion Platform for Ecommerce4Queue Management & Virtual Waitlist Software4Contact Center Quality Management & Workforce Optimization4Member & Association Management Software4Stakeholder Engagement & Community Consultation Software3Customer Communications Management (CCM) Software3Sales Engagement & Dialer Platform3Unified Communications (UCaaS) Platform3Live Shopping & Social Commerce Platform3Guest Experience & Hospitality CX Platform3Conversation Intelligence & Speech Analytics3Digital Receipt & Post-Purchase Engagement Platform3QR Code Marketing & Engagement Platform3Customer & Partner Training / Extended Enterprise LMS3Customer Journey Mapping Software3Clienteling & Retail CRM3In-Product Feedback & Bug Reporting Tool3AI Agent Builder & Orchestration Platform2Business Management Suite for SMBs2Lead Capture & Lead Management Software2Sales Intelligence & Prospecting Platform2No-Code / Low-Code Application Platform2Business Intelligence & Augmented Analytics Platform2Retail Management & ERP Suite2Workflow Automation & BPM Platform2Work Management & Team Task Collaboration Platform2Client Onboarding & Customer Success Project Software2Direct Mail Automation Platform2Ecommerce Platform & Online Store Builder2Cart Abandonment & Ecommerce Remarketing Software2Employee Monitoring & Productivity Tracking Software2Digital Experience Analytics & Session Replay Platform2All-in-One Event Management Platform2Web Content Management System (WCMS) / Digital Experience Platform2Digital Coupon & Voucher Marketing Platform2Video Conferencing & Web Meeting Software2Ecommerce Search, Merchandising & Product Discovery2Knowledge Base & Wiki Software2Cold Email Outreach & Sales Sequencing Tool2Coaching & Client Session Management Platform1Corporate Learning Management System (LMS)1Digital Ad Management & Optimization Platform1Sales Training & Readiness Platform1Remote Desktop & Screen-Sharing Support Tool1Interactive Video Shopping & Shoppable Content Platform1Async Video Messaging & Screen Recording Tool1Team Chat & Business Messaging Platform1Native & Content Discovery Advertising Platform1Virtual Try-On & AR Commerce Platform1Conversational AI Analytics & NLQ Assistant1LinkedIn Outreach & Social Selling Automation1Distributed/Local & Channel Marketing Platform1Dental & Medical Practice Management Software1Point of Sale (POS) Software1Guest WiFi Marketing & Analytics Platform1Field Service Management Software1Order Management System (OMS) for Ecommerce1B2B Ecommerce & Wholesale Ordering Platform1Ecommerce Analytics & Profit Intelligence Platform1AI Learning & Course Creation Platform1Industrial AI & Predictive Maintenance Platform1Staffing Agency Software1Enterprise AI Search & Knowledge Management1Information Archiving & eDiscovery Software1Patient Engagement & Communication Platform1Digital Business Card & Networking Platform1Wealth & Financial Advisor CRM1Pharma & Life Sciences CRM1Real Estate CRM1Inventory & Order Management System1Insurance Agency Management & CRM1Mortgage & Loan Origination CRM1Headless & Composable Commerce Platform1Product Information Management (PIM) Software1Local Listings & Multi-Location Marketing Platform1
718 products16 pages scraped of 16734 in category24 sponsored17 shortlisted
| # | Product | Rating | Reviews | Rec | Ease / Svc / Feat / Value | Description |
|---|---|---|---|---|---|---|
| 501 | 4.5 | 2 | - | 5.0 / 5.0 / 5.0 / 5.0 | DeepConverse is a customer support automation platform to reduce your support load by up to 80%. Learn more about DeepConverse | |
| 502 | 4.5 | 2 | - | 4.5 / 5.0 / 4.5 / 5.0 | Use visual product feedback to improve user experience and keep users coming back. Learn more about Vocally | |
| 503 | 4.5 | 2 | - | 5.0 / 5.0 / 4.0 / 4.5 | A customer feedback analysis and management product. Tatvam helps you, monitor, analyze, and gather insights about your business. Learn more about Tatvam | |
| 504 | 4.5 | 2 | - | 5.0 / 5.0 / 5.0 / 5.0 | Hybrid chatbot platform where you can capture and engage your website visitors as per their behavior. Learn more about ChatGen | |
| 505 | 4 | 2 | - | 4.5 / 5.0 / 3.0 / 5.0 | Airy helps you engage in meaningful conversations with your customers that form long-lasting relationships through messaging. Learn more about Airy | |
| 506 | 4 | 2 | - | 3.5 / 3.5 / 5.0 / 4.0 | Web-based software, compatible with CRM 2015 & CRM Online, offering personalized portals, dynamic web templates, and CRM form. Learn more about Adxstudio Portals | |
| 507 | 4 | 2 | - | 3.5 / 3.0 / 3.0 / 2.0 | Promoboxx is a software platform for brands to engage their independent retailers with brand-compliant digital marketing. Learn more about Promoboxx | |
| 508 | 4 | 2 | - | 5.0 / 3.5 / 4.0 / 4.0 | A cloud-based visual builder software designed to create AI-powered text and voice bots. Learn more about Aimylogic | |
| 509 | 4 | 2 | - | 4.5 / 4.0 / 3.0 / 5.0 | CX Genie, the AI-powered customer support platform is designed to manage, automate, streamline, and elevate customer service operations Learn more about CX Genie | |
| 510 | 4 | 2 | - | 4.5 / 5.0 / 4.0 / 4.5 | We speed up customer resolutions and make user interaction intelligent by developing chatbots to offer personalized self-service. Learn more about BotsDekho | |
| 511 | 4 | 2 | - | 4.5 / 5.0 / 3.5 / 4.0 | CRM solution that helps businesses manage opportunities, mass mailing, automation marketing, and more. Learn more about CRM in Cloud | |
| 512 | 4 | 2 | - | 4.0 / 5.0 / 3.5 / 4.0 | Dataroid is a digital analytics and omni-channel customer engagement solution which helps businesses grow customer lifetime value. Learn more about Dataroid | |
| 513 | 3.5 | 2 | - | 4.0 / 4.0 / 4.0 / 4.5 | Customizable chatbot that allows businesses to manage customer interactions via automated responses, reports, broadcasts, and more. Learn more about Trring Me | |
| 514 | 3.5 | 2 | - | 4.0 / 2.0 / 4.0 / 4.0 | FLYX is the Europe's Leading Provider of Order Management and Omnichannel Loyalty Systems. Learn more about Flyx | |
| 515 | 3.5 | 2 | - | 3.5 / 3.0 / 3.5 / 3.5 | The XM platform for Continuous Local Improvements. Learn more about OMBEA Insights | |
| 516 | 3.5 | 2 | - | 4.5 / 5.0 / 4.0 / 4.0 | Deliver your OTP, Important notifications or marketing messages to your users globally, wherever they might be. Learn more about Mitto | |
| 517 | 3 | 2 | - | 3.5 / 3.0 / 3.5 / 3.5 | Online marketing automation platform that helps create data-driven ROI campaigns and insights & analytics to drive communications. Learn more about Concentrix | |
| 518 | 3 | 2 | - | 2.0 / 1.5 / 2.0 / 3.0 | Linc is the only CX automation platform purpose-built for retail brands to build customer retention and drive revenue. Learn more about Linc | |
| 519 | 3 | 2 | - | 3.0 / 2.5 / 4.0 / 2.5 | Elevate the customer experience with smart virtual agents Learn more about insmartbot | |
| 520 | 2.5 | 2 | - | 3.5 / 1.0 / 3.0 / 3.0 | Unified commerce platform delivering a scalable, reliable and efficient cost-conscious Cloud blueprint resilient shopping experience. Learn more about Flooid | |
| 521 | 5 | 1 | - | 5.0 / 0.0 / 5.0 / 4.0 | Matador is an SMS marketing solution designed to help businesses streamline customer engagement and lead generation operations. Learn more about Matador | |
| 522 | 5 | 1 | - | 0.0 / 0.0 / 0.0 / 0.0 | Whisbi is a global provider of a mobile-first conversational commerce platform designed to combine live video, chat, voice and chatbot Learn more about Whisbi | |
| 523 | 5 | 1 | - | 5.0 / 5.0 / 5.0 / 5.0 | Improving Contact Center performance is the primary reason organizations choose to invest in a workforce optimization solution. Learn more about DVSAnalytics Workforce Optimization | |
| 524 | 5 | 1 | - | 5.0 / 5.0 / 5.0 / 5.0 | Nuacem AI is a Conversational AI-powered Cognitive Customer Engagement platform Learn more about Nuacem AI | |
| 525 | 5 | 1 | - | 5.0 / 5.0 / 5.0 / 5.0 | Intelligent CDP that allows for creating multiple databases and resolving identities with the use of machine learning techniques. Learn more about Amperity |