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Customer Engagement
https://www.capterra.com/customer-engagement-software/Niches in this category - the functional product types blended into "Customer Engagement" (122)
Customer Engagement & Cross-Channel Messaging Platform60AI Chatbot & Conversational AI Platform46Contact Center & Helpdesk Software41Loyalty & Customer Engagement Platform36Customer Data Platform & AI Personalization30CRM Software29Voice of Customer & Experience Management Platform24Customer Service AI Agent & Automation Platform22Marketing Automation Platform20Reputation & Review Marketing Platform17Customer Communications Orchestration & Omnichannel Inbox15SMS & Mobile Messaging Marketing Platform15Online Community & Discussion Platform15Conversational Marketing & Chatbot Lead Capture15Customer Feedback & Text Analytics Platform14User Onboarding & Product Adoption Platform12Gamification & Interactive Promotion Platform12Survey & Questionnaire Software11Conversational & Messaging CRM11Co-Browsing & Visual Customer Support Platform10Customer Engagement Platform for Restaurants & Local Businesses10Customer Advocacy & Referral Marketing Platform10Customer Success Platform9Interactive Content & Quiz Builder8Digital Sales Room & Buyer Engagement Platform8Email Marketing Software8Ecommerce Personalization & Recommendation Engine8WhatsApp Business Messaging & Marketing Platform8Push Notification & Web Engagement Platform7Personalized Video Marketing & Sales Video Platform7Mobile App Engagement & Marketing Platform7Digital Adoption Platform (DAP)6Appointment Scheduling & Online Booking Software6Popup, Optin & Conversion Optimization Tool6Social Media Management & AI Content Platform6Feedback Kiosk & On-Site Rating Device5Branded Mobile App Builder for Customer Engagement5Customer Intelligence & Churn Analytics Platform5Product & Digital Analytics Platform5Gift Card & Incentive Rewards Platform5AI Sales Assistant & Revenue Intelligence5Client Portal & Document Collection Platform5Product Management & Roadmapping Platform5Ecommerce Marketing Automation Platform5AI Voice Agent & Voicebot Platform5Industry-Specific Vertical Business Software4Shared Inbox & Collaborative Email Platform4Q&A, Reviews & UGC Conversion Platform for Ecommerce4Queue Management & Virtual Waitlist Software4Contact Center Quality Management & Workforce Optimization4Member & Association Management Software4Stakeholder Engagement & Community Consultation Software3Customer Communications Management (CCM) Software3Sales Engagement & Dialer Platform3Unified Communications (UCaaS) Platform3Live Shopping & Social Commerce Platform3Guest Experience & Hospitality CX Platform3Conversation Intelligence & Speech Analytics3Digital Receipt & Post-Purchase Engagement Platform3QR Code Marketing & Engagement Platform3Customer & Partner Training / Extended Enterprise LMS3Customer Journey Mapping Software3Clienteling & Retail CRM3In-Product Feedback & Bug Reporting Tool3AI Agent Builder & Orchestration Platform2Business Management Suite for SMBs2Lead Capture & Lead Management Software2Sales Intelligence & Prospecting Platform2No-Code / Low-Code Application Platform2Business Intelligence & Augmented Analytics Platform2Retail Management & ERP Suite2Workflow Automation & BPM Platform2Work Management & Team Task Collaboration Platform2Client Onboarding & Customer Success Project Software2Direct Mail Automation Platform2Ecommerce Platform & Online Store Builder2Cart Abandonment & Ecommerce Remarketing Software2Employee Monitoring & Productivity Tracking Software2Digital Experience Analytics & Session Replay Platform2All-in-One Event Management Platform2Web Content Management System (WCMS) / Digital Experience Platform2Digital Coupon & Voucher Marketing Platform2Video Conferencing & Web Meeting Software2Ecommerce Search, Merchandising & Product Discovery2Knowledge Base & Wiki Software2Cold Email Outreach & Sales Sequencing Tool2Coaching & Client Session Management Platform1Corporate Learning Management System (LMS)1Digital Ad Management & Optimization Platform1Sales Training & Readiness Platform1Remote Desktop & Screen-Sharing Support Tool1Interactive Video Shopping & Shoppable Content Platform1Async Video Messaging & Screen Recording Tool1Team Chat & Business Messaging Platform1Native & Content Discovery Advertising Platform1Virtual Try-On & AR Commerce Platform1Conversational AI Analytics & NLQ Assistant1LinkedIn Outreach & Social Selling Automation1Distributed/Local & Channel Marketing Platform1Dental & Medical Practice Management Software1Point of Sale (POS) Software1Guest WiFi Marketing & Analytics Platform1Field Service Management Software1Order Management System (OMS) for Ecommerce1B2B Ecommerce & Wholesale Ordering Platform1Ecommerce Analytics & Profit Intelligence Platform1AI Learning & Course Creation Platform1Industrial AI & Predictive Maintenance Platform1Staffing Agency Software1Enterprise AI Search & Knowledge Management1Information Archiving & eDiscovery Software1Patient Engagement & Communication Platform1Digital Business Card & Networking Platform1Wealth & Financial Advisor CRM1Pharma & Life Sciences CRM1Real Estate CRM1Inventory & Order Management System1Insurance Agency Management & CRM1Mortgage & Loan Origination CRM1Headless & Composable Commerce Platform1Product Information Management (PIM) Software1Local Listings & Multi-Location Marketing Platform1
718 products16 pages scraped of 16734 in category24 sponsored17 shortlisted
| # | Product | Rating | Reviews | Rec | Ease / Svc / Feat / Value | Description |
|---|---|---|---|---|---|---|
| 76 | 4.9 | 123 | 97% | 4.8 / 4.9 / 4.8 / 4.9 | Enables the power of social proof & FOMO marketing strategy on the website. Learn more about WiserNotify | |
| 77 | 4.7 | 121 | 88% | 4.7 / 4.7 / 4.4 / 4.7 | Feedier is an intuitive platform that automatically collects real-time feedback, provides quantifiable insights and facilitates actions Learn more about Feedier | |
| 78 | 4.4 | 121 | - | 4.5 / 4.3 / 4.3 / 4.3 | SurveySparrow boosts engagement by turning feedback into strategies, enhancing loyalty, driving growth, and creating new opportunities. Learn more about SurveySparrow | |
| 79 | 4.1 | 119 | - | 4.2 / 3.9 / 4.0 / 4.0 | Freshchat is a modern messaging software built for customer engagement teams to talk to customers across channels. Learn more about Freshchat | |
| 80 | 4.5 | 117 | 86% | 4.5 / 4.6 / 4.4 / 4.5 | Zingle helps SMBs and enterprise companies communicate with their customers authentically, at scale, for a better experience. Learn more about Medallia Concierge | |
| 81 | 4.5 | 117 | 81% | 4.4 / 4.7 / 4.2 / 4.7 | Faveo Helpdesk is a customizable ticketing and customer support software available in cloud, self-hosted, and open-source editions. Learn more about Faveo Helpdesk | |
| 82 | 4.6 | 114 | 85% | 4.6 / 4.5 / 4.4 / 4.4 | TeamSupport's ticketing and live chat solutions simplify workflows, improve customer satisfaction, and make agents' lives easier. Learn more about TeamSupport Messaging & Live Chat | |
| 83 | Nextiva Contact Center Shortlist | 4.5 | 112 | 86% | 4.5 / 4.5 / 4.4 / 4.4 | Nextiva is contact center software using AI to boost agent productivity, grow customer loyalty, and unify the customer experience. Learn more about Nextiva Contact Center |
| 84 | 4.5 | 110 | - | 4.5 / 4.6 / 4.2 / 4.4 | Oktopost is a B2B social engagement suite that supports modern data-driven organizations. Learn more about Oktopost | |
| 85 | OneSignal Shortlist | 4.7 | 106 | 85% | 4.5 / 4.6 / 4.6 / 4.6 | OneSignal is a customer engagement solution offering email, mobile & web push notifications, in-app messaging, and SMS. Learn more about OneSignal |
| 86 | 4.4 | 105 | - | 4.5 / 4.6 / 4.1 / 4.3 | Loyalzoo is a digital loyalty system for independent retailers & restaurants, helping increase customer spending and recurring revenues Learn more about Loyal Zoo | |
| 87 | 4.8 | 104 | 91% | 4.8 / 4.6 / 4.7 / 4.6 | Ebsta guides reps to more effective pipeline reviews, forecast calls, and sales processes. Learn more about Ebsta | |
| 88 | 4.8 | 103 | 93% | 4.7 / 4.7 / 4.8 / 4.8 | Dubb is a SAAS video communication that lets you create, share, and track video to help grow your sales and marketing. Learn more about Dubb | |
| 89 | 4.6 | 99 | - | 4.7 / 4.8 / 4.3 / 4.3 | Collect, analyze, and act on customer feedback across channels with Survicate. Use AI, 40+ native integrations, translations, and more. Learn more about Survicate | |
| 90 | 4.4 | 98 | - | 4.4 / 4.1 / 4.3 / 4.4 | An all-in-one customer engagement tool with live chat, website visitor tracking, and analytics capabilities. Learn more about Zoho SalesIQ | |
| 91 | 4.7 | 94 | - | 4.8 / 4.8 / 4.5 / 4.7 | Bettermode is an all-in-one customer community platform that unifies customer engagement tools to create meaningful experiences. Learn more about Bettermode | |
| 92 | 4.4 | 91 | - | 4.1 / 4.4 / 4.2 / 4.2 | SaaS designed for medium and big companies. A powerful but also easy tool to manage user behavior and email marketing actions. Learn more about emBlue | |
| 93 | 4.3 | 90 | - | 3.8 / 4.0 / 4.3 / 3.8 | Engage customers and create positive interactions at enterprise scale with Sprinklr—powered by the industry’s most advanced AI engine. Learn more about Sprinklr | |
| 94 | 4 | 90 | - | 3.9 / 3.8 / 3.9 / 4.0 | Known as Europe’s most flexible CRM, Efficy offers a completely customisable solution that will empower your employees. Learn more about Efficy CRM | |
| 95 | 4.7 | 89 | - | 4.6 / 4.8 / 4.6 / 4.7 | The AI-powered product onboarding platform. Elvin AI generates tours, answers support questions, and personalizes every user journey. Learn more about Product Fruits | |
| 96 | 4.5 | 86 | - | 4.5 / 4.6 / 4.3 / 4.4 | Easy-to-use business SMS solution offering better customer engagement through the power of texting. Handy web platform & mobile app. Learn more about Mobile Text Alerts | |
| 97 | 4.7 | 84 | - | 4.8 / 4.7 / 4.5 / 4.5 | Messente is a business messaging platform that enables companies to send SMS, Viber, and WhatsApp messages worldwide through one API. Learn more about Messente | |
| 98 | 4.7 | 82 | - | 4.6 / 4.8 / 4.6 / 4.8 | 11Sight is an automotive dealership software that provides AI assistance for scheduling service appointments around the clock. Learn more about 11Sight | |
| 99 | 4.4 | 81 | - | 4.2 / 4.6 / 4.4 / 4.2 | Customer engagement solution that helps businesses generate business leads and word of mouth referrals to attract clients or audience. Learn more about SendJim | |
| 100 | 4.8 | 80 | - | 4.7 / 4.7 / 4.5 / 4.5 | ProveSource turns your website into a busy and interesting place that compels buyer action by showing recent customers activity. Learn more about ProveSource |