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Customer Engagement
https://www.capterra.com/customer-engagement-software/Niches in this category - the functional product types blended into "Customer Engagement" (122)
Customer Engagement & Cross-Channel Messaging Platform60AI Chatbot & Conversational AI Platform46Contact Center & Helpdesk Software41Loyalty & Customer Engagement Platform36Customer Data Platform & AI Personalization30CRM Software29Voice of Customer & Experience Management Platform24Customer Service AI Agent & Automation Platform22Marketing Automation Platform20Reputation & Review Marketing Platform17Customer Communications Orchestration & Omnichannel Inbox15SMS & Mobile Messaging Marketing Platform15Online Community & Discussion Platform15Conversational Marketing & Chatbot Lead Capture15Customer Feedback & Text Analytics Platform14User Onboarding & Product Adoption Platform12Gamification & Interactive Promotion Platform12Survey & Questionnaire Software11Conversational & Messaging CRM11Co-Browsing & Visual Customer Support Platform10Customer Engagement Platform for Restaurants & Local Businesses10Customer Advocacy & Referral Marketing Platform10Customer Success Platform9Interactive Content & Quiz Builder8Digital Sales Room & Buyer Engagement Platform8Email Marketing Software8Ecommerce Personalization & Recommendation Engine8WhatsApp Business Messaging & Marketing Platform8Push Notification & Web Engagement Platform7Personalized Video Marketing & Sales Video Platform7Mobile App Engagement & Marketing Platform7Digital Adoption Platform (DAP)6Appointment Scheduling & Online Booking Software6Popup, Optin & Conversion Optimization Tool6Social Media Management & AI Content Platform6Feedback Kiosk & On-Site Rating Device5Branded Mobile App Builder for Customer Engagement5Customer Intelligence & Churn Analytics Platform5Product & Digital Analytics Platform5Gift Card & Incentive Rewards Platform5AI Sales Assistant & Revenue Intelligence5Client Portal & Document Collection Platform5Product Management & Roadmapping Platform5Ecommerce Marketing Automation Platform5AI Voice Agent & Voicebot Platform5Industry-Specific Vertical Business Software4Shared Inbox & Collaborative Email Platform4Q&A, Reviews & UGC Conversion Platform for Ecommerce4Queue Management & Virtual Waitlist Software4Contact Center Quality Management & Workforce Optimization4Member & Association Management Software4Stakeholder Engagement & Community Consultation Software3Customer Communications Management (CCM) Software3Sales Engagement & Dialer Platform3Unified Communications (UCaaS) Platform3Live Shopping & Social Commerce Platform3Guest Experience & Hospitality CX Platform3Conversation Intelligence & Speech Analytics3Digital Receipt & Post-Purchase Engagement Platform3QR Code Marketing & Engagement Platform3Customer & Partner Training / Extended Enterprise LMS3Customer Journey Mapping Software3Clienteling & Retail CRM3In-Product Feedback & Bug Reporting Tool3AI Agent Builder & Orchestration Platform2Business Management Suite for SMBs2Lead Capture & Lead Management Software2Sales Intelligence & Prospecting Platform2No-Code / Low-Code Application Platform2Business Intelligence & Augmented Analytics Platform2Retail Management & ERP Suite2Workflow Automation & BPM Platform2Work Management & Team Task Collaboration Platform2Client Onboarding & Customer Success Project Software2Direct Mail Automation Platform2Ecommerce Platform & Online Store Builder2Cart Abandonment & Ecommerce Remarketing Software2Employee Monitoring & Productivity Tracking Software2Digital Experience Analytics & Session Replay Platform2All-in-One Event Management Platform2Web Content Management System (WCMS) / Digital Experience Platform2Digital Coupon & Voucher Marketing Platform2Video Conferencing & Web Meeting Software2Ecommerce Search, Merchandising & Product Discovery2Knowledge Base & Wiki Software2Cold Email Outreach & Sales Sequencing Tool2Coaching & Client Session Management Platform1Corporate Learning Management System (LMS)1Digital Ad Management & Optimization Platform1Sales Training & Readiness Platform1Remote Desktop & Screen-Sharing Support Tool1Interactive Video Shopping & Shoppable Content Platform1Async Video Messaging & Screen Recording Tool1Team Chat & Business Messaging Platform1Native & Content Discovery Advertising Platform1Virtual Try-On & AR Commerce Platform1Conversational AI Analytics & NLQ Assistant1LinkedIn Outreach & Social Selling Automation1Distributed/Local & Channel Marketing Platform1Dental & Medical Practice Management Software1Point of Sale (POS) Software1Guest WiFi Marketing & Analytics Platform1Field Service Management Software1Order Management System (OMS) for Ecommerce1B2B Ecommerce & Wholesale Ordering Platform1Ecommerce Analytics & Profit Intelligence Platform1AI Learning & Course Creation Platform1Industrial AI & Predictive Maintenance Platform1Staffing Agency Software1Enterprise AI Search & Knowledge Management1Information Archiving & eDiscovery Software1Patient Engagement & Communication Platform1Digital Business Card & Networking Platform1Wealth & Financial Advisor CRM1Pharma & Life Sciences CRM1Real Estate CRM1Inventory & Order Management System1Insurance Agency Management & CRM1Mortgage & Loan Origination CRM1Headless & Composable Commerce Platform1Product Information Management (PIM) Software1Local Listings & Multi-Location Marketing Platform1
718 products16 pages scraped of 16734 in category24 sponsored17 shortlisted
| # | Product | Rating | Reviews | Rec | Ease / Svc / Feat / Value | Description |
|---|---|---|---|---|---|---|
| 301 | 4.8 | 11 | - | 4.4 / 4.9 / 4.6 / 4.5 | CustomerGauge enables B2B companies to collect customer feedback & monitor behavioral trends to retain accounts and increase revenue. Learn more about CustomerGauge | |
| 302 | 4.8 | 11 | - | 4.8 / 4.5 / 4.7 / 4.8 | Control your online reputation and use it to build your brand and sales with insights for Marketing and Operations. Learn more about Merchant Centric | |
| 303 | 4.7 | 11 | - | 4.5 / 4.8 / 4.6 / 4.8 | Help every visitor find the right product by creating truly branded, engaging experiences, without needing code. Learn more about Jebbit | |
| 304 | 4.7 | 11 | - | 4.9 / 4.9 / 4.7 / 4.8 | Allow users to ask questions, receive answers, browse content and articles. Community features encourage consistent engagement. Learn more about Answerbase | |
| 305 | 4.6 | 11 | - | 4.5 / 4.6 / 4.4 / 4.5 | Powerful retention solution proven to increase engagement, customer lifetime value and repeat revenue by as much as 46%. Learn more about Mention Me | |
| 306 | 4.5 | 11 | - | 4.7 / 4.5 / 4.5 / 4.6 | PushAd is a SaaS marketing automation tool supporting ROI. Learn more about PushAd | |
| 307 | 4.5 | 11 | - | 4.7 / 4.7 / 4.6 / 4.4 | Maqsam is the leading Arabic AI-powered Contact Center Solution in the MENA region, revolutionizing customer experience. Learn more about Maqsam | |
| 308 | 4.5 | 11 | - | 3.9 / 4.4 / 4.4 / 3.9 | BlueConic turns first-party data into real-time revenue decisions — coordinating every channel from acquisition through retention. Learn more about BlueConic | |
| 309 | 4.5 | 11 | - | 4.9 / 5.0 / 4.5 / 4.8 | Salesdrive™ is an advanced customer engagement platform to revolutionize your sales processes and win more deals. Learn more about Salesdrive | |
| 310 | 4.5 | 11 | - | 4.7 / 4.6 / 4.6 / 4.7 | B2B Collaboration solution that simplifies your Supply Chain processes: Marketing, Sales, After Sales, Fulfillment, Digital Office. Learn more about BQUADRO | |
| 311 | 4.3 | 11 | - | 4.3 / 4.3 / 3.4 / 3.7 | Create 30+ types of quizzes, polls, surveys, mini-games, leaderboards, personality tests, and forms - no coding required. Learn more about QZZR | |
| 312 | 4.2 | 11 | - | 4.2 / 4.6 / 4.1 / 4.4 | Real-time engagement built for fintech, iGaming & more. Respond in seconds. Drive loyalty, automatically. Learn more about Solitics | |
| 313 | 3.9 | 11 | - | 3.8 / 4.2 / 3.8 / 3.6 | Customer engagement management solution that helps manage customer loyalty programs, databases & products through actionable analytics. Learn more about Como Sense | |
| 314 | 3.9 | 11 | - | 3.9 / 3.3 / 4.1 / 3.6 | Marketing personalization platform with omnichannel data collection, customer profiles building, and analytics. Learn more about Sailthru | |
| 315 | 5 | 10 | - | 4.9 / 5.0 / 5.0 / 4.9 | Flawless UI/UX: Embed our customizable and responsive widget on your website /app or IG Get to know your users: Create deep segments Learn more about Poltio | |
| 316 | 4.9 | 10 | - | 4.8 / 5.0 / 4.5 / 4.3 | PushCrew help websites to drive web traffic and increase sales. Websites can send relevant notification on web and mobile. Learn more about PushCrew | |
| 317 | 4.9 | 10 | - | 4.7 / 4.6 / 4.7 / 4.9 | Custom Video at Scale. Enabling Outbound Teams' Mass Emailing/LinkedIn Messaging. Personalised per Prospect using automation and AI. Learn more about Potion | |
| 318 | 4.8 | 10 | - | 4.4 / 5.0 / 4.4 / 4.5 | Customer and employee engagement software that enhances customer and employee connections through its mobile-first platform. Learn more about Engage | |
| 319 | 4.8 | 10 | - | 4.6 / 4.4 / 4.6 / 4.4 | Makes it easy for businesses to remotely capture customer videos in seconds for video testimonials and voice of the customer. Learn more about VideoPeel | |
| 320 | 4.7 | 10 | - | 4.6 / 4.7 / 4.4 / 4.8 | If your event is Live, Hybrid or Virtual we have the all-in-one platform that will help save time, help your budget and mitigate risk. Learn more about Connect Space | |
| 321 | 4.7 | 10 | - | 4.4 / 4.9 / 4.4 / 4.6 | Verloop.io automates customer support effortlessly, enabling brands to deliver delightful CX with advanced conversational AI Learn more about Verloop | |
| 322 | 4.7 | 10 | - | 4.6 / 5.0 / 4.6 / 4.9 | INSIGHT INTO ACTION Online access to your data, insights, and campaigns for everyone who needs it. Learn more about Apteco Orbit | |
| 323 | 4.6 | 10 | - | 4.6 / 4.8 / 4.4 / 4.6 | Dyrect is a Warranty Management Solution that helps consumer brands with product registrations, manage warranties, & claims processing. Learn more about Dyrect | |
| 324 | 4.5 | 10 | - | 4.4 / 4.5 / 4.4 / 4.6 | The Crowdtech all-in-one research platform will help you obtain valuable consumer insights and uncover new and unmet consumer needs. Learn more about Crowdtech | |
| 325 | 4.5 | 10 | - | 4.5 / 4.7 / 4.6 / 4.7 | Digital Air Strike, the leader in consumer engagement & digital retailing helping 7,000+ businesses attract, engage & retain customers. Learn more about Digital Air Strike |