All categoriesLaunch brief →
Customer Engagement
https://www.capterra.com/customer-engagement-software/Niches in this category - the functional product types blended into "Customer Engagement" (122)
Customer Engagement & Cross-Channel Messaging Platform60AI Chatbot & Conversational AI Platform46Contact Center & Helpdesk Software41Loyalty & Customer Engagement Platform36Customer Data Platform & AI Personalization30CRM Software29Voice of Customer & Experience Management Platform24Customer Service AI Agent & Automation Platform22Marketing Automation Platform20Reputation & Review Marketing Platform17Customer Communications Orchestration & Omnichannel Inbox15SMS & Mobile Messaging Marketing Platform15Online Community & Discussion Platform15Conversational Marketing & Chatbot Lead Capture15Customer Feedback & Text Analytics Platform14User Onboarding & Product Adoption Platform12Gamification & Interactive Promotion Platform12Survey & Questionnaire Software11Conversational & Messaging CRM11Co-Browsing & Visual Customer Support Platform10Customer Engagement Platform for Restaurants & Local Businesses10Customer Advocacy & Referral Marketing Platform10Customer Success Platform9Interactive Content & Quiz Builder8Digital Sales Room & Buyer Engagement Platform8Email Marketing Software8Ecommerce Personalization & Recommendation Engine8WhatsApp Business Messaging & Marketing Platform8Push Notification & Web Engagement Platform7Personalized Video Marketing & Sales Video Platform7Mobile App Engagement & Marketing Platform7Digital Adoption Platform (DAP)6Appointment Scheduling & Online Booking Software6Popup, Optin & Conversion Optimization Tool6Social Media Management & AI Content Platform6Feedback Kiosk & On-Site Rating Device5Branded Mobile App Builder for Customer Engagement5Customer Intelligence & Churn Analytics Platform5Product & Digital Analytics Platform5Gift Card & Incentive Rewards Platform5AI Sales Assistant & Revenue Intelligence5Client Portal & Document Collection Platform5Product Management & Roadmapping Platform5Ecommerce Marketing Automation Platform5AI Voice Agent & Voicebot Platform5Industry-Specific Vertical Business Software4Shared Inbox & Collaborative Email Platform4Q&A, Reviews & UGC Conversion Platform for Ecommerce4Queue Management & Virtual Waitlist Software4Contact Center Quality Management & Workforce Optimization4Member & Association Management Software4Stakeholder Engagement & Community Consultation Software3Customer Communications Management (CCM) Software3Sales Engagement & Dialer Platform3Unified Communications (UCaaS) Platform3Live Shopping & Social Commerce Platform3Guest Experience & Hospitality CX Platform3Conversation Intelligence & Speech Analytics3Digital Receipt & Post-Purchase Engagement Platform3QR Code Marketing & Engagement Platform3Customer & Partner Training / Extended Enterprise LMS3Customer Journey Mapping Software3Clienteling & Retail CRM3In-Product Feedback & Bug Reporting Tool3AI Agent Builder & Orchestration Platform2Business Management Suite for SMBs2Lead Capture & Lead Management Software2Sales Intelligence & Prospecting Platform2No-Code / Low-Code Application Platform2Business Intelligence & Augmented Analytics Platform2Retail Management & ERP Suite2Workflow Automation & BPM Platform2Work Management & Team Task Collaboration Platform2Client Onboarding & Customer Success Project Software2Direct Mail Automation Platform2Ecommerce Platform & Online Store Builder2Cart Abandonment & Ecommerce Remarketing Software2Employee Monitoring & Productivity Tracking Software2Digital Experience Analytics & Session Replay Platform2All-in-One Event Management Platform2Web Content Management System (WCMS) / Digital Experience Platform2Digital Coupon & Voucher Marketing Platform2Video Conferencing & Web Meeting Software2Ecommerce Search, Merchandising & Product Discovery2Knowledge Base & Wiki Software2Cold Email Outreach & Sales Sequencing Tool2Coaching & Client Session Management Platform1Corporate Learning Management System (LMS)1Digital Ad Management & Optimization Platform1Sales Training & Readiness Platform1Remote Desktop & Screen-Sharing Support Tool1Interactive Video Shopping & Shoppable Content Platform1Async Video Messaging & Screen Recording Tool1Team Chat & Business Messaging Platform1Native & Content Discovery Advertising Platform1Virtual Try-On & AR Commerce Platform1Conversational AI Analytics & NLQ Assistant1LinkedIn Outreach & Social Selling Automation1Distributed/Local & Channel Marketing Platform1Dental & Medical Practice Management Software1Point of Sale (POS) Software1Guest WiFi Marketing & Analytics Platform1Field Service Management Software1Order Management System (OMS) for Ecommerce1B2B Ecommerce & Wholesale Ordering Platform1Ecommerce Analytics & Profit Intelligence Platform1AI Learning & Course Creation Platform1Industrial AI & Predictive Maintenance Platform1Staffing Agency Software1Enterprise AI Search & Knowledge Management1Information Archiving & eDiscovery Software1Patient Engagement & Communication Platform1Digital Business Card & Networking Platform1Wealth & Financial Advisor CRM1Pharma & Life Sciences CRM1Real Estate CRM1Inventory & Order Management System1Insurance Agency Management & CRM1Mortgage & Loan Origination CRM1Headless & Composable Commerce Platform1Product Information Management (PIM) Software1Local Listings & Multi-Location Marketing Platform1
718 products16 pages scraped of 16734 in category24 sponsored17 shortlisted
| # | Product | Rating | Reviews | Rec | Ease / Svc / Feat / Value | Description |
|---|---|---|---|---|---|---|
| 176 | 4.3 | 32 | - | 3.9 / 4.0 / 4.1 / 3.4 | Bazaarvoice enables brands and retailers to engage with customers at a deeper level—respond to questions, collect feedback, and more! Learn more about Bazaarvoice | |
| 177 | 4.9 | 31 | - | 4.9 / 4.9 / 4.8 / 4.8 | Acobot is an artificially intelligent chatbot that uses machine learning to engage with your customers automatically. Learn more about Acobot | |
| 178 | 4.8 | 31 | - | 4.9 / 5.0 / 4.7 / 4.7 | AnnounceKit is a newsfeed with eye-catching widgets, feedback collection, analytics and user tracking segmentation Learn more about AnnounceKit | |
| 179 | 4.5 | 31 | - | 4.7 / 4.9 / 4.4 / 4.7 | Increase activity on the metrics that matter most by motivating sales reps with fun incentives, celebrations and rewards. Learn more about SalesScreen | |
| 180 | 4.6 | 30 | - | 4.5 / 4.7 / 4.5 / 4.5 | Your all-in-one business software for daily lead generation, marketing communication, customer service, and customer support. Learn more about Serviceform | |
| 181 | 4.6 | 30 | - | 4.7 / 4.7 / 4.4 / 4.6 | Help Customers, Help themselves! Elevio provides self-service support on-demand to your customers, when and where they need it. Learn more about elevio | |
| 182 | 4.9 | 29 | - | 4.9 / 5.0 / 4.9 / 4.9 | Growave - all-in-one Shopify marketing platform with powerful tools for photo reviews, wishlists, loyalty programs, referrals, and UGC Learn more about Growave | |
| 183 | 4.8 | 29 | - | 4.7 / 4.8 / 4.5 / 4.4 | Community is an SMS marketing platform that connects brands and leaders directly to their audience via personalized, two-way messaging. Learn more about Community SMS Marketing Platform | |
| 184 | 4.6 | 29 | - | 4.4 / 4.8 / 4.4 / 4.5 | Leadoo, The Conversion Platform provides you with a complete set of tools and essential insights for converting your website visitors. Learn more about Leadoo | |
| 185 | 4.6 | 28 | - | 4.5 / 4.7 / 4.6 / 4.5 | Planhat is a customer platform built to give insights, manage workflow and drive customer experience. Learn more about Planhat | |
| 186 | 4.4 | 28 | - | 4.5 / 4.4 / 4.3 / 4.4 | Vepaar is a versatile platform for e-commerce, helping you build and grow your online business with ease. It offers seamless payment in Learn more about Vepaar | |
| 187 | 4.3 | 28 | - | 4.6 / 4.7 / 4.4 / 4.5 | Truepush is a most affordable push notifications company for both web & mobile with deep analytics and easy-to-use dashboard. Learn more about Truepush | |
| 188 | 4.9 | 27 | - | 5.0 / 5.0 / 4.9 / 4.9 | Nudgify is a Social Proof, Fomo & Sales Pop app. It works with e-Commerce platforms (Shopify, WooCommerce, Magento, Wix), SaaS & more Learn more about Nudgify | |
| 189 | 4.9 | 27 | - | 4.7 / 4.9 / 4.6 / 4.8 | Engage Credit Union members on their preferred platform texting. Gain insight to send highly targeted, secure and compliant messages. Learn more about Eltropy | |
| 190 | 4.9 | 27 | - | 4.7 / 4.9 / 4.7 / 4.7 | Award-winning software to understand and engage with your customers. Learn more about GoSquared | |
| 191 | 4.7 | 27 | - | 4.4 / 5.0 / 4.7 / 4.7 | White Label SMS marketing with iVision Mobile - A robust SMS Marketing software and digital loyalty kiosk technology provider Learn more about iVision Mobile | |
| 192 | 4.7 | 27 | - | 4.6 / 4.7 / 4.7 / 4.7 | Helpwise is a Shared Inbox for your Team Email, SMS, Live Chat, WhatsApp, Social Media accounts & many other channels. Learn more about Helpwise | |
| 193 | 4.6 | 27 | - | 4.4 / 5.0 / 4.5 / 4.8 | Notificare is the Customer Engagement Platform that helps brands to (re)engage their audience to increase retention and conversions. Learn more about Notificare | |
| 194 | 4.5 | 26 | - | 4.8 / 5.0 / 4.5 / 4.4 | ModuleQ's People-Facing AI surfaces timely insights to front-line professionals by transforming Microsoft Teams into an Insights Hub. Learn more about ModuleQ | |
| 195 | 4.5 | 26 | - | 4.3 / 4.4 / 4.4 / 4.4 | An AI-powered customer engagement platform that enables delivering messages at the best times across 9 channels. Learn more about Netcore Customer Engagement | |
| 196 | 4.3 | 26 | - | 4.4 / 4.0 / 4.3 / 4.1 | An enterprise-grade commerce platform, so you can build the extraordinary. It's flexibility without compromise. Want to learn more? Learn more about Shopware | |
| 197 | 4.1 | 26 | - | 4.1 / 3.9 / 3.9 / 4.0 | Customer delight always wins. Learn more about Trengo | |
| 198 | 5 | 25 | - | 4.8 / 4.9 / 4.6 / 5.0 | Boei is a plug-and-play website widget that allows visitors to contact via their favorite social media channels. Learn more about Boei | |
| 199 | 4.9 | 25 | - | 4.9 / 5.0 / 4.8 / 4.8 | LaunchNotes helps product-led teams centralize updates to drive adoption, alignment, and growth. Trusted by Square, CoreLogic & more. Learn more about LaunchNotes | |
| 200 | 4.9 | 25 | - | 5.0 / 4.9 / 4.8 / 4.9 | Comprehensively analyze feedback and requests, generate your data-driven roadmap, and easily share exciting news with users. Learn more about ProductMix |