All categoriesLaunch brief →
Customer Engagement
https://www.capterra.com/customer-engagement-software/Niches in this category - the functional product types blended into "Customer Engagement" (122)
Customer Engagement & Cross-Channel Messaging Platform60AI Chatbot & Conversational AI Platform46Contact Center & Helpdesk Software41Loyalty & Customer Engagement Platform36Customer Data Platform & AI Personalization30CRM Software29Voice of Customer & Experience Management Platform24Customer Service AI Agent & Automation Platform22Marketing Automation Platform20Reputation & Review Marketing Platform17Customer Communications Orchestration & Omnichannel Inbox15SMS & Mobile Messaging Marketing Platform15Online Community & Discussion Platform15Conversational Marketing & Chatbot Lead Capture15Customer Feedback & Text Analytics Platform14User Onboarding & Product Adoption Platform12Gamification & Interactive Promotion Platform12Survey & Questionnaire Software11Conversational & Messaging CRM11Co-Browsing & Visual Customer Support Platform10Customer Engagement Platform for Restaurants & Local Businesses10Customer Advocacy & Referral Marketing Platform10Customer Success Platform9Interactive Content & Quiz Builder8Digital Sales Room & Buyer Engagement Platform8Email Marketing Software8Ecommerce Personalization & Recommendation Engine8WhatsApp Business Messaging & Marketing Platform8Push Notification & Web Engagement Platform7Personalized Video Marketing & Sales Video Platform7Mobile App Engagement & Marketing Platform7Digital Adoption Platform (DAP)6Appointment Scheduling & Online Booking Software6Popup, Optin & Conversion Optimization Tool6Social Media Management & AI Content Platform6Feedback Kiosk & On-Site Rating Device5Branded Mobile App Builder for Customer Engagement5Customer Intelligence & Churn Analytics Platform5Product & Digital Analytics Platform5Gift Card & Incentive Rewards Platform5AI Sales Assistant & Revenue Intelligence5Client Portal & Document Collection Platform5Product Management & Roadmapping Platform5Ecommerce Marketing Automation Platform5AI Voice Agent & Voicebot Platform5Industry-Specific Vertical Business Software4Shared Inbox & Collaborative Email Platform4Q&A, Reviews & UGC Conversion Platform for Ecommerce4Queue Management & Virtual Waitlist Software4Contact Center Quality Management & Workforce Optimization4Member & Association Management Software4Stakeholder Engagement & Community Consultation Software3Customer Communications Management (CCM) Software3Sales Engagement & Dialer Platform3Unified Communications (UCaaS) Platform3Live Shopping & Social Commerce Platform3Guest Experience & Hospitality CX Platform3Conversation Intelligence & Speech Analytics3Digital Receipt & Post-Purchase Engagement Platform3QR Code Marketing & Engagement Platform3Customer & Partner Training / Extended Enterprise LMS3Customer Journey Mapping Software3Clienteling & Retail CRM3In-Product Feedback & Bug Reporting Tool3AI Agent Builder & Orchestration Platform2Business Management Suite for SMBs2Lead Capture & Lead Management Software2Sales Intelligence & Prospecting Platform2No-Code / Low-Code Application Platform2Business Intelligence & Augmented Analytics Platform2Retail Management & ERP Suite2Workflow Automation & BPM Platform2Work Management & Team Task Collaboration Platform2Client Onboarding & Customer Success Project Software2Direct Mail Automation Platform2Ecommerce Platform & Online Store Builder2Cart Abandonment & Ecommerce Remarketing Software2Employee Monitoring & Productivity Tracking Software2Digital Experience Analytics & Session Replay Platform2All-in-One Event Management Platform2Web Content Management System (WCMS) / Digital Experience Platform2Digital Coupon & Voucher Marketing Platform2Video Conferencing & Web Meeting Software2Ecommerce Search, Merchandising & Product Discovery2Knowledge Base & Wiki Software2Cold Email Outreach & Sales Sequencing Tool2Coaching & Client Session Management Platform1Corporate Learning Management System (LMS)1Digital Ad Management & Optimization Platform1Sales Training & Readiness Platform1Remote Desktop & Screen-Sharing Support Tool1Interactive Video Shopping & Shoppable Content Platform1Async Video Messaging & Screen Recording Tool1Team Chat & Business Messaging Platform1Native & Content Discovery Advertising Platform1Virtual Try-On & AR Commerce Platform1Conversational AI Analytics & NLQ Assistant1LinkedIn Outreach & Social Selling Automation1Distributed/Local & Channel Marketing Platform1Dental & Medical Practice Management Software1Point of Sale (POS) Software1Guest WiFi Marketing & Analytics Platform1Field Service Management Software1Order Management System (OMS) for Ecommerce1B2B Ecommerce & Wholesale Ordering Platform1Ecommerce Analytics & Profit Intelligence Platform1AI Learning & Course Creation Platform1Industrial AI & Predictive Maintenance Platform1Staffing Agency Software1Enterprise AI Search & Knowledge Management1Information Archiving & eDiscovery Software1Patient Engagement & Communication Platform1Digital Business Card & Networking Platform1Wealth & Financial Advisor CRM1Pharma & Life Sciences CRM1Real Estate CRM1Inventory & Order Management System1Insurance Agency Management & CRM1Mortgage & Loan Origination CRM1Headless & Composable Commerce Platform1Product Information Management (PIM) Software1Local Listings & Multi-Location Marketing Platform1
718 products16 pages scraped of 16734 in category24 sponsored17 shortlisted
| # | Product | Rating | Reviews | Rec | Ease / Svc / Feat / Value | Description |
|---|---|---|---|---|---|---|
| 1 | Zendesk Suite AdShortlist | 4.4 | 4,079 | - | 4.3 / 4.3 / 4.4 / 4.2 | Zendesk Support is the leading help desk software built for better customer relationships. Learn more about Zendesk Suite |
| 2 | 4.8 | 475 | 94% | 4.9 / 4.7 / 4.7 / 4.8 | Tremendous is the global payouts platform for businesses sending gift cards and rewards to drive customer engagement. Learn more about Tremendous | |
| 3 | 4.9 | 109 | 97% | 4.8 / 5.0 / 4.8 / 4.9 | Boost customer engagement—white-label loyalty for small business with stamps + points, built-in SMS/email, and fast, no-code launch. Learn more about Preferred Patron Loyalty | |
| 4 | Giftbit Ad | 4.6 | 82 | - | 4.6 / 4.5 / 4.4 / 4.5 | Easily buy, send & track digital gift card rewards with our free & simple web app for individual or bulk rewards, or integrate via API. Learn more about Giftbit |
| 5 | Quizell Ad | 5 | 20 | - | 4.9 / 5.0 / 4.8 / 4.9 | Create interactive quizzes, forms & funnels to boost leads, sales, and engagement — no code needed. Learn more about Quizell |
| 6 | 4.6 | 5 | - | 4.4 / 3.3 / 4.0 / 4.0 | Adobe Customer Journey Analytics enables easy exploration of the full customer journey by connecting customer behavior across channels. Learn more about Adobe Customer Journey Analytics | |
| 7 | 4.5 | 55 | - | 4.5 / 4.5 / 4.3 / 4.4 | Xtremepush offers a full suite of customer engagement channels across mobile app, website, email, SMS and social messengers. Learn more about Xtremepush | |
| 8 | 5 | 3 | - | 5.0 / 5.0 / 4.7 / 5.0 | USAN Contact Suite optimizes Amazon Connect by managing inbound and outbound calls, web chats, emails, and more. Learn more about USAN Contact Suite for Amazon Connect | |
| 9 | Zoho CRM AdShortlist | 4.3 | 6,972 | - | 4.2 / 4.1 / 4.3 / 4.3 | CRM solution that helps businesses with sales force automation, process management, journey orchestration, marketing automation & more. Learn more about Zoho CRM |
| 10 | Zoho Desk AdShortlist | 4.5 | 2,212 | - | 4.4 / 4.3 / 4.5 / 4.5 | Zoho Desk lets you engage with your customers from anywhere, on any device, and through any channel from a single platform. Learn more about Zoho Desk |
| 11 | Freshdesk AdShortlist | 4.5 | 3,420 | 81% | 4.5 / 4.5 / 4.3 / 4.4 | Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Learn more about Freshdesk |
| 12 | 4.4 | 71 | - | 4.2 / 4.1 / 4.3 / 4.4 | Zoho CRM Plus unifies all the different touchpoints of a business along with the data collected in each of them in one platform. Learn more about Zoho CRM Plus | |
| 13 | 4.8 | 16 | - | 4.6 / 4.6 / 4.4 / 4.2 | The White Label Loyalty loyalty engine will help you deliver personalized rewards that are more likely to resonate with each segment. Learn more about White Label Loyalty | |
| 14 | Text Ad | 4.7 | 28 | - | 4.7 / 4.7 / 4.6 / 4.4 | Text App is a tool that unifies live chat, ticketing, and automation to help teams manage all customer conversations in one workspace. Learn more about Text |
| 15 | OnRamp Ad | 5 | 1 | - | 5.0 / 5.0 / 5.0 / 5.0 | OnRamp helps B2B organizations accelerate time-to-revenue from day one, with its purpose-built customer onboarding platform. Learn more about OnRamp |
| 16 | 4.4 | 245 | - | 4.5 / 4.2 / 4.3 / 4.1 | EZ Texting helps you turn conversations into conversions with powerful, easy-to-use SMS engagement tools. Learn more about EZ Texting | |
| 17 | 4.4 | 44 | - | 4.3 / 4.0 / 4.1 / 4.3 | All-in-one messaging platform to engage customers on mobile channels they love. CRM-integrated, 100% secure & compliant, 24/7 support. Learn more about Sinch Engage | |
| 18 | 4.8 | 57 | - | 4.7 / 4.9 / 4.7 / 4.7 | Turn customer feedback into growth with AI insights, real-time analytics, and automated reviews that boost loyalty and retention. Learn more about Listen360 | |
| 19 | Alchemer Ad | 4.5 | 319 | - | 4.5 / 4.3 / 4.1 / 3.9 | Alchemer offers the world’s most flexible feedback & data collection platform that allows organizations to effectively close the loop. Learn more about Alchemer |
| 20 | 4.4 | 59 | - | 4.3 / 4.4 / 4.5 / 4.1 | Engage users with messaging campaigns that connect across mobile, web, and the in-app experience. Learn more about CleverTap | |
| 21 | 4.8 | 35 | - | 4.7 / 4.8 / 4.8 / 4.7 | ReviewInc's online reputation management and customer experience software drives new online reviews and ratings. Learn more about ReviewInc | |
| 22 | Userflow Ad | 4.8 | 14 | - | 4.7 / 4.7 / 4.7 / 4.7 | AI-powered product adoption platform to onboard, guide, and support users in-app—driving activation, adoption, and retention. Learn more about Userflow |
| 23 | 4.6 | 18 | - | 4.7 / 4.8 / 4.3 / 4.5 | Coconut’s appointments, queuing, and video banking platform makes connecting with your institution a breeze. Learn more about Coconut Software | |
| 24 | 4.7 | 87 | - | 4.3 / 4.5 / 4.3 / 4.3 | Customer.io is software that helps businesses create personalized experiences across channels using first-party data. Learn more about Customer.io | |
| 25 | 4.7 | 24,100 | 86% | 4.6 / 4.4 / 4.6 / 4.5 | Meet your Digital HQ for Customer Engagement. Deliver standout customer experiences with Slack. Learn more about Slack |