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Customer Engagement
https://www.capterra.com/customer-engagement-software/Niches in this category - the functional product types blended into "Customer Engagement" (122)
Customer Engagement & Cross-Channel Messaging Platform60AI Chatbot & Conversational AI Platform46Contact Center & Helpdesk Software41Loyalty & Customer Engagement Platform36Customer Data Platform & AI Personalization30CRM Software29Voice of Customer & Experience Management Platform24Customer Service AI Agent & Automation Platform22Marketing Automation Platform20Reputation & Review Marketing Platform17Customer Communications Orchestration & Omnichannel Inbox15SMS & Mobile Messaging Marketing Platform15Online Community & Discussion Platform15Conversational Marketing & Chatbot Lead Capture15Customer Feedback & Text Analytics Platform14User Onboarding & Product Adoption Platform12Gamification & Interactive Promotion Platform12Survey & Questionnaire Software11Conversational & Messaging CRM11Co-Browsing & Visual Customer Support Platform10Customer Engagement Platform for Restaurants & Local Businesses10Customer Advocacy & Referral Marketing Platform10Customer Success Platform9Interactive Content & Quiz Builder8Digital Sales Room & Buyer Engagement Platform8Email Marketing Software8Ecommerce Personalization & Recommendation Engine8WhatsApp Business Messaging & Marketing Platform8Push Notification & Web Engagement Platform7Personalized Video Marketing & Sales Video Platform7Mobile App Engagement & Marketing Platform7Digital Adoption Platform (DAP)6Appointment Scheduling & Online Booking Software6Popup, Optin & Conversion Optimization Tool6Social Media Management & AI Content Platform6Feedback Kiosk & On-Site Rating Device5Branded Mobile App Builder for Customer Engagement5Customer Intelligence & Churn Analytics Platform5Product & Digital Analytics Platform5Gift Card & Incentive Rewards Platform5AI Sales Assistant & Revenue Intelligence5Client Portal & Document Collection Platform5Product Management & Roadmapping Platform5Ecommerce Marketing Automation Platform5AI Voice Agent & Voicebot Platform5Industry-Specific Vertical Business Software4Shared Inbox & Collaborative Email Platform4Q&A, Reviews & UGC Conversion Platform for Ecommerce4Queue Management & Virtual Waitlist Software4Contact Center Quality Management & Workforce Optimization4Member & Association Management Software4Stakeholder Engagement & Community Consultation Software3Customer Communications Management (CCM) Software3Sales Engagement & Dialer Platform3Unified Communications (UCaaS) Platform3Live Shopping & Social Commerce Platform3Guest Experience & Hospitality CX Platform3Conversation Intelligence & Speech Analytics3Digital Receipt & Post-Purchase Engagement Platform3QR Code Marketing & Engagement Platform3Customer & Partner Training / Extended Enterprise LMS3Customer Journey Mapping Software3Clienteling & Retail CRM3In-Product Feedback & Bug Reporting Tool3AI Agent Builder & Orchestration Platform2Business Management Suite for SMBs2Lead Capture & Lead Management Software2Sales Intelligence & Prospecting Platform2No-Code / Low-Code Application Platform2Business Intelligence & Augmented Analytics Platform2Retail Management & ERP Suite2Workflow Automation & BPM Platform2Work Management & Team Task Collaboration Platform2Client Onboarding & Customer Success Project Software2Direct Mail Automation Platform2Ecommerce Platform & Online Store Builder2Cart Abandonment & Ecommerce Remarketing Software2Employee Monitoring & Productivity Tracking Software2Digital Experience Analytics & Session Replay Platform2All-in-One Event Management Platform2Web Content Management System (WCMS) / Digital Experience Platform2Digital Coupon & Voucher Marketing Platform2Video Conferencing & Web Meeting Software2Ecommerce Search, Merchandising & Product Discovery2Knowledge Base & Wiki Software2Cold Email Outreach & Sales Sequencing Tool2Coaching & Client Session Management Platform1Corporate Learning Management System (LMS)1Digital Ad Management & Optimization Platform1Sales Training & Readiness Platform1Remote Desktop & Screen-Sharing Support Tool1Interactive Video Shopping & Shoppable Content Platform1Async Video Messaging & Screen Recording Tool1Team Chat & Business Messaging Platform1Native & Content Discovery Advertising Platform1Virtual Try-On & AR Commerce Platform1Conversational AI Analytics & NLQ Assistant1LinkedIn Outreach & Social Selling Automation1Distributed/Local & Channel Marketing Platform1Dental & Medical Practice Management Software1Point of Sale (POS) Software1Guest WiFi Marketing & Analytics Platform1Field Service Management Software1Order Management System (OMS) for Ecommerce1B2B Ecommerce & Wholesale Ordering Platform1Ecommerce Analytics & Profit Intelligence Platform1AI Learning & Course Creation Platform1Industrial AI & Predictive Maintenance Platform1Staffing Agency Software1Enterprise AI Search & Knowledge Management1Information Archiving & eDiscovery Software1Patient Engagement & Communication Platform1Digital Business Card & Networking Platform1Wealth & Financial Advisor CRM1Pharma & Life Sciences CRM1Real Estate CRM1Inventory & Order Management System1Insurance Agency Management & CRM1Mortgage & Loan Origination CRM1Headless & Composable Commerce Platform1Product Information Management (PIM) Software1Local Listings & Multi-Location Marketing Platform1
718 products16 pages scraped of 16734 in category24 sponsored17 shortlisted
| # | Product | Rating | Reviews | Rec | Ease / Svc / Feat / Value | Description |
|---|---|---|---|---|---|---|
| 426 | 4.8 | 4 | - | 5.0 / 4.8 / 4.3 / 4.5 | Industrial OEM install base recurring revenue platform that provides businesses growth and visibility through better customer targeting Learn more about Entytle | |
| 427 | 4.8 | 4 | - | 4.3 / 4.0 / 4.3 / 4.7 | Mobile cloud platform that delivers all the services required to manage, engage, and retain customers on mobile devices. Learn more about Ubiquity | |
| 428 | 4.8 | 4 | - | 4.5 / 5.0 / 4.3 / 5.0 | Journy.io is a Customer Success Platform that helps SaaS businesses fight churn, increase ARR, retention, and expansion. Learn more about journy.io | |
| 429 | 4.5 | 4 | - | 4.8 / 5.0 / 4.5 / 5.0 | Vergic Engage is a digital engagement platform that offers live chat, chatbots, video/voice, socials based on customer value. Learn more about Vergic | |
| 430 | 4.5 | 4 | - | 4.8 / 4.3 / 4.3 / 4.0 | Square Marketing is a tool that allows businesses to customize and automate email and text campaigns to boost customer engagement. Learn more about Square Marketing | |
| 431 | 4.5 | 4 | - | 5.0 / 4.3 / 4.5 / 4.0 | Gallabox is a collaborative communication tool, helping convert customer conversations into actions through WhatsApp Business APIs Learn more about Gallabox | |
| 432 | 4.5 | 4 | - | 4.8 / 4.5 / 4.0 / 4.3 | Control your brands story and relay your messaging directly to consumers with LEAP - a direct to consumer solution. Learn more about LEAP | |
| 433 | 4.3 | 4 | - | 4.0 / 4.0 / 3.8 / 3.0 | Sales prospecting connected software to help businesses meet their daily challenges. Learn more about Avantage Business | |
| 434 | 4.3 | 4 | - | 4.3 / 4.8 / 4.8 / 4.5 | INTOUCH is a cloud-based (SaaS) solution for managing omni-channel customer engagements during high-value customer journeys. Learn more about INTOUCH | |
| 435 | 4.3 | 4 | - | 4.5 / 4.5 / 4.3 / 4.7 | StoryPulse is an ideal platform for Customer Assessments and Learning on the Go. Learn more about StoryPulse | |
| 436 | 4 | 4 | - | 4.5 / 4.8 / 4.5 / 4.0 | Nosto is the world's first Commerce Experience Platform; an integrated suite of data-fueled personalization & merchandising solutions. Learn more about Nosto | |
| 437 | 3.8 | 4 | - | 3.3 / 3.5 / 3.8 / 3.3 | For £10* a month, upskill your guest WiFi, understand your customers, create new conversations, and encourage repeat visits & spend. Learn more about Small Business WiFi | |
| 438 | 3.3 | 4 | - | 3.3 / 2.5 / 3.0 / 2.0 | FreshLime's customer engagement platform empowers local businesses to increase profitability by driving repeat business. Learn more about FreshLime | |
| 439 | 3.3 | 4 | - | 2.8 / 3.3 / 2.8 / 2.7 | social.plus offer a full suite of community features with AI analytics, moderation, and monetization tools to drive engagement. Learn more about social.plus | |
| 440 | 5 | 3 | - | 4.7 / 5.0 / 4.7 / 4.7 | virsaic® provides a seamless way for companies to manage their customer interactions across all channels, from one cloud platform. Learn more about virsaic | |
| 441 | 5 | 3 | - | 4.7 / 5.0 / 4.7 / 5.0 | ClientZen automates feedback analysis and gives you accurate insights, instant answers with Mantra AI and real-time monitoring. Learn more about ClientZen | |
| 442 | 5 | 3 | - | 4.7 / 5.0 / 4.7 / 5.0 | We help dealers connect with customers. We're messaging experts and have products for visibility, engagement, retailing, & retention. Learn more about ActivEngage | |
| 443 | 5 | 3 | - | 5.0 / 5.0 / 3.7 / 4.3 | Customer service CHAT AUTOMATION TOOL WITH AI chatbots to measure and INCREASE SELF-SERVICE RESOLUTION RATE and customer satisfaction. Learn more about AlphaChat | |
| 444 | 5 | 3 | - | 5.0 / 5.0 / 5.0 / 5.0 | Support.cc by 500apps is a Help Desk Software which offers email ticketing, phone calls and task management and 50 apps for $14.99 Learn more about Support.cc | |
| 445 | 5 | 3 | - | 5.0 / 4.7 / 4.3 / 4.3 | Create meaningful relationships with your customers and employees by sending them a digital card. Learn more about CardClan | |
| 446 | 5 | 3 | - | 4.7 / 5.0 / 5.0 / 5.0 | NestDesk is a multichannel customer service solution with Live chat, Helpdesk, Chatbot & more to increase sales from conversations. Learn more about NestDesk | |
| 447 | 5 | 3 | - | 4.7 / 4.7 / 4.7 / 5.0 | Fullview is an AI customer service agent that resolves issues autonomously and guides users through software applications instantly Learn more about Fullview | |
| 448 | 5 | 3 | - | 5.0 / 5.0 / 5.0 / 5.0 | QubeHub.ai is real estate software that provides an agent portal, AI-powered CRM, and sales tools to help streamline operations. Learn more about QubeHub.ai | |
| 449 | 5 | 3 | - | 5.0 / 4.7 / 4.3 / 4.0 | Boost customer engagement with Yalt’s loyalty programs, cashback, gift cards, and communication tools for personalized interactions. Learn more about Yalt | |
| 450 | 5 | 3 | - | 5.0 / 4.7 / 5.0 / 4.5 | Product analytics and engagement platform. Find most used features, friction points, users cohorts and application performance impact. Learn more about Fibotalk |