All categoriesLaunch brief →
Customer Engagement
https://www.capterra.com/customer-engagement-software/Niches in this category - the functional product types blended into "Customer Engagement" (122)
Customer Engagement & Cross-Channel Messaging Platform60AI Chatbot & Conversational AI Platform46Contact Center & Helpdesk Software41Loyalty & Customer Engagement Platform36Customer Data Platform & AI Personalization30CRM Software29Voice of Customer & Experience Management Platform24Customer Service AI Agent & Automation Platform22Marketing Automation Platform20Reputation & Review Marketing Platform17Customer Communications Orchestration & Omnichannel Inbox15SMS & Mobile Messaging Marketing Platform15Online Community & Discussion Platform15Conversational Marketing & Chatbot Lead Capture15Customer Feedback & Text Analytics Platform14User Onboarding & Product Adoption Platform12Gamification & Interactive Promotion Platform12Survey & Questionnaire Software11Conversational & Messaging CRM11Co-Browsing & Visual Customer Support Platform10Customer Engagement Platform for Restaurants & Local Businesses10Customer Advocacy & Referral Marketing Platform10Customer Success Platform9Interactive Content & Quiz Builder8Digital Sales Room & Buyer Engagement Platform8Email Marketing Software8Ecommerce Personalization & Recommendation Engine8WhatsApp Business Messaging & Marketing Platform8Push Notification & Web Engagement Platform7Personalized Video Marketing & Sales Video Platform7Mobile App Engagement & Marketing Platform7Digital Adoption Platform (DAP)6Appointment Scheduling & Online Booking Software6Popup, Optin & Conversion Optimization Tool6Social Media Management & AI Content Platform6Feedback Kiosk & On-Site Rating Device5Branded Mobile App Builder for Customer Engagement5Customer Intelligence & Churn Analytics Platform5Product & Digital Analytics Platform5Gift Card & Incentive Rewards Platform5AI Sales Assistant & Revenue Intelligence5Client Portal & Document Collection Platform5Product Management & Roadmapping Platform5Ecommerce Marketing Automation Platform5AI Voice Agent & Voicebot Platform5Industry-Specific Vertical Business Software4Shared Inbox & Collaborative Email Platform4Q&A, Reviews & UGC Conversion Platform for Ecommerce4Queue Management & Virtual Waitlist Software4Contact Center Quality Management & Workforce Optimization4Member & Association Management Software4Stakeholder Engagement & Community Consultation Software3Customer Communications Management (CCM) Software3Sales Engagement & Dialer Platform3Unified Communications (UCaaS) Platform3Live Shopping & Social Commerce Platform3Guest Experience & Hospitality CX Platform3Conversation Intelligence & Speech Analytics3Digital Receipt & Post-Purchase Engagement Platform3QR Code Marketing & Engagement Platform3Customer & Partner Training / Extended Enterprise LMS3Customer Journey Mapping Software3Clienteling & Retail CRM3In-Product Feedback & Bug Reporting Tool3AI Agent Builder & Orchestration Platform2Business Management Suite for SMBs2Lead Capture & Lead Management Software2Sales Intelligence & Prospecting Platform2No-Code / Low-Code Application Platform2Business Intelligence & Augmented Analytics Platform2Retail Management & ERP Suite2Workflow Automation & BPM Platform2Work Management & Team Task Collaboration Platform2Client Onboarding & Customer Success Project Software2Direct Mail Automation Platform2Ecommerce Platform & Online Store Builder2Cart Abandonment & Ecommerce Remarketing Software2Employee Monitoring & Productivity Tracking Software2Digital Experience Analytics & Session Replay Platform2All-in-One Event Management Platform2Web Content Management System (WCMS) / Digital Experience Platform2Digital Coupon & Voucher Marketing Platform2Video Conferencing & Web Meeting Software2Ecommerce Search, Merchandising & Product Discovery2Knowledge Base & Wiki Software2Cold Email Outreach & Sales Sequencing Tool2Coaching & Client Session Management Platform1Corporate Learning Management System (LMS)1Digital Ad Management & Optimization Platform1Sales Training & Readiness Platform1Remote Desktop & Screen-Sharing Support Tool1Interactive Video Shopping & Shoppable Content Platform1Async Video Messaging & Screen Recording Tool1Team Chat & Business Messaging Platform1Native & Content Discovery Advertising Platform1Virtual Try-On & AR Commerce Platform1Conversational AI Analytics & NLQ Assistant1LinkedIn Outreach & Social Selling Automation1Distributed/Local & Channel Marketing Platform1Dental & Medical Practice Management Software1Point of Sale (POS) Software1Guest WiFi Marketing & Analytics Platform1Field Service Management Software1Order Management System (OMS) for Ecommerce1B2B Ecommerce & Wholesale Ordering Platform1Ecommerce Analytics & Profit Intelligence Platform1AI Learning & Course Creation Platform1Industrial AI & Predictive Maintenance Platform1Staffing Agency Software1Enterprise AI Search & Knowledge Management1Information Archiving & eDiscovery Software1Patient Engagement & Communication Platform1Digital Business Card & Networking Platform1Wealth & Financial Advisor CRM1Pharma & Life Sciences CRM1Real Estate CRM1Inventory & Order Management System1Insurance Agency Management & CRM1Mortgage & Loan Origination CRM1Headless & Composable Commerce Platform1Product Information Management (PIM) Software1Local Listings & Multi-Location Marketing Platform1
718 products16 pages scraped of 16734 in category24 sponsored17 shortlisted
| # | Product | Rating | Reviews | Rec | Ease / Svc / Feat / Value | Description |
|---|---|---|---|---|---|---|
| 126 | 4.6 | 59 | - | 4.4 / 4.7 / 4.4 / 4.2 | Jahia is the best rated CMS with content personalization built at its core. It is commonly used to build powerful websites and portals. Learn more about Jahia | |
| 127 | 4.3 | 58 | - | 4.3 / 4.6 / 4.3 / 4.4 | MoEngage is an insights-led customer engagement platform that empowers marketers and product owners with AI-driven insights. Learn more about MoEngage | |
| 128 | 4.8 | 57 | - | 4.8 / 4.9 / 4.6 / 4.7 | Delighted is the easiest and fastest way to gather and act on customer, employee, partner and vendor experience insights. Learn more about Delighted | |
| 129 | 4.5 | 56 | - | 4.5 / 4.7 / 4.5 / 4.6 | Improve your Customer Engagement and nurture your clients throughout their entire lifecycle with one single & adaptable tech platform. Learn more about Froged | |
| 130 | 4.9 | 55 | - | 4.9 / 4.9 / 4.7 / 4.9 | Skalin - Experience the future of Customer Success Learn more about Skalin | |
| 131 | 4.5 | 55 | - | 4.5 / 4.8 / 4.3 / 4.7 | Live, automated, and Generative AI omnichannel chat platform helping agents and consumers to engage across multiple digital channels. Learn more about Botsplash | |
| 132 | 3.9 | 54 | - | 4.0 / 3.6 / 3.9 / 3.1 | Cloud-based sales engagement and behavior analytics solution that tracks customer interactions via email content and presentations. Learn more about ClearSlide | |
| 133 | 4.6 | 53 | - | 4.2 / 4.5 / 4.6 / 4.6 | A Robust, Scalable, Economical, & Fully- Featured platform with CRM, ERP, HCM, Project Management and Helpdesk solution. Learn more about OneHash CRM | |
| 134 | 4.2 | 53 | - | 4.2 / 4.5 / 4.1 / 4.2 | Coosto is a leading content & social media marketing tool that is designed to help marketers create and distribute valuable content. Learn more about Coosto | |
| 135 | 4.4 | 52 | - | 4.3 / 4.4 / 4.1 / 4.4 | Liveoak Technologies. We get virtual business done. Learn more about Liveoak | |
| 136 | 4.9 | 51 | - | 5.0 / 5.0 / 4.8 / 4.9 | Reputation management solution built for staffing agencies to capture candidate feedback in real time and improve recruiting process. Learn more about Great Recruiters | |
| 137 | 4.7 | 51 | - | 4.4 / 4.7 / 4.6 / 4.5 | Questback is a Customer Engagement Management platform. Learn more about Questback | |
| 138 | 4.6 | 49 | - | 4.4 / 4.8 / 4.3 / 4.7 | Optimize user engagement by delivering personalized, contextual content directly within your product, fostering long-term interaction. Learn more about MeltingSpot | |
| 139 | 4.3 | 49 | - | 4.1 / 4.4 / 4.2 / 3.8 | Leading Voice AI and Cloud Contact Center solution designed to help enterprises improve CX for customers and employees. Learn more about 3CLogic | |
| 140 | 4.4 | 48 | - | 4.0 / 4.5 / 4.4 / 4.1 | Gainsight helps companies protect revenue and drive expansion with unified data, AI insights, and automated post-sale engagement. Learn more about Gainsight CS | |
| 141 | 4.9 | 47 | - | 4.9 / 4.9 / 4.9 / 4.9 | Build personalized workspaces for each deal, uncover blindspots and win more deals. Learn more about Aligned | |
| 142 | 4.5 | 47 | - | 4.4 / 4.9 / 4.2 / 4.4 | Userlane measures software engagement with HEART analytics, assists users in-app, and closes the loop between insight and action. Learn more about Userlane | |
| 143 | 4.9 | 46 | - | 4.8 / 4.9 / 4.8 / 4.9 | BHN is a rewards and incentives pioneer with 20+ years of experience helping create meaningful experiences for customers and employees. Learn more about Blackhawk Network | |
| 144 | 4.5 | 45 | - | 4.5 / 4.5 / 4.4 / 4.5 | Engage your customers with faster response times. Connect with your users in just 28 seconds. Learn more about CallPage | |
| 145 | 4.3 | 45 | - | 4.1 / 4.5 / 4.2 / 4.1 | Whispir is a cloud platform for automating intelligent, rich communications. Learn more about Whispir | |
| 146 | 4.7 | 44 | - | 4.7 / 4.6 / 4.7 / 4.6 | The most flexible CRM ever created! Learn more about Shape | |
| 147 | 4.4 | 44 | - | 4.2 / 4.3 / 4.4 / 4.3 | La solucion para pymes que quieren trabajar de forma eficiente la comunicación con clientes, sus ventas y sus acciones de marketing. Learn more about Clientify | |
| 148 | 4.5 | 42 | - | 4.6 / 4.5 / 4.2 / 4.4 | Our interactive software drive 16x more engagement than typically seen on branded social media pages. Learn more about Disciple | |
| 149 | 4.5 | 42 | - | 4.5 / 4.7 / 4.4 / 4.3 | We help companies to understand, ask, engage and guide their users, all in one place. Learn more about Screeb | |
| 150 | 4.6 | 41 | - | 4.5 / 4.5 / 4.4 / 4.5 | Powerfront’s INSIDE™ is an AI-driven engagement platform that brings the personalization of in-store service to the digital world. Learn more about INSIDE |