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Customer Engagement
https://www.capterra.com/customer-engagement-software/Niches in this category - the functional product types blended into "Customer Engagement" (122)
Customer Engagement & Cross-Channel Messaging Platform60AI Chatbot & Conversational AI Platform46Contact Center & Helpdesk Software41Loyalty & Customer Engagement Platform36Customer Data Platform & AI Personalization30CRM Software29Voice of Customer & Experience Management Platform24Customer Service AI Agent & Automation Platform22Marketing Automation Platform20Reputation & Review Marketing Platform17Customer Communications Orchestration & Omnichannel Inbox15SMS & Mobile Messaging Marketing Platform15Online Community & Discussion Platform15Conversational Marketing & Chatbot Lead Capture15Customer Feedback & Text Analytics Platform14User Onboarding & Product Adoption Platform12Gamification & Interactive Promotion Platform12Survey & Questionnaire Software11Conversational & Messaging CRM11Co-Browsing & Visual Customer Support Platform10Customer Engagement Platform for Restaurants & Local Businesses10Customer Advocacy & Referral Marketing Platform10Customer Success Platform9Interactive Content & Quiz Builder8Digital Sales Room & Buyer Engagement Platform8Email Marketing Software8Ecommerce Personalization & Recommendation Engine8WhatsApp Business Messaging & Marketing Platform8Push Notification & Web Engagement Platform7Personalized Video Marketing & Sales Video Platform7Mobile App Engagement & Marketing Platform7Digital Adoption Platform (DAP)6Appointment Scheduling & Online Booking Software6Popup, Optin & Conversion Optimization Tool6Social Media Management & AI Content Platform6Feedback Kiosk & On-Site Rating Device5Branded Mobile App Builder for Customer Engagement5Customer Intelligence & Churn Analytics Platform5Product & Digital Analytics Platform5Gift Card & Incentive Rewards Platform5AI Sales Assistant & Revenue Intelligence5Client Portal & Document Collection Platform5Product Management & Roadmapping Platform5Ecommerce Marketing Automation Platform5AI Voice Agent & Voicebot Platform5Industry-Specific Vertical Business Software4Shared Inbox & Collaborative Email Platform4Q&A, Reviews & UGC Conversion Platform for Ecommerce4Queue Management & Virtual Waitlist Software4Contact Center Quality Management & Workforce Optimization4Member & Association Management Software4Stakeholder Engagement & Community Consultation Software3Customer Communications Management (CCM) Software3Sales Engagement & Dialer Platform3Unified Communications (UCaaS) Platform3Live Shopping & Social Commerce Platform3Guest Experience & Hospitality CX Platform3Conversation Intelligence & Speech Analytics3Digital Receipt & Post-Purchase Engagement Platform3QR Code Marketing & Engagement Platform3Customer & Partner Training / Extended Enterprise LMS3Customer Journey Mapping Software3Clienteling & Retail CRM3In-Product Feedback & Bug Reporting Tool3AI Agent Builder & Orchestration Platform2Business Management Suite for SMBs2Lead Capture & Lead Management Software2Sales Intelligence & Prospecting Platform2No-Code / Low-Code Application Platform2Business Intelligence & Augmented Analytics Platform2Retail Management & ERP Suite2Workflow Automation & BPM Platform2Work Management & Team Task Collaboration Platform2Client Onboarding & Customer Success Project Software2Direct Mail Automation Platform2Ecommerce Platform & Online Store Builder2Cart Abandonment & Ecommerce Remarketing Software2Employee Monitoring & Productivity Tracking Software2Digital Experience Analytics & Session Replay Platform2All-in-One Event Management Platform2Web Content Management System (WCMS) / Digital Experience Platform2Digital Coupon & Voucher Marketing Platform2Video Conferencing & Web Meeting Software2Ecommerce Search, Merchandising & Product Discovery2Knowledge Base & Wiki Software2Cold Email Outreach & Sales Sequencing Tool2Coaching & Client Session Management Platform1Corporate Learning Management System (LMS)1Digital Ad Management & Optimization Platform1Sales Training & Readiness Platform1Remote Desktop & Screen-Sharing Support Tool1Interactive Video Shopping & Shoppable Content Platform1Async Video Messaging & Screen Recording Tool1Team Chat & Business Messaging Platform1Native & Content Discovery Advertising Platform1Virtual Try-On & AR Commerce Platform1Conversational AI Analytics & NLQ Assistant1LinkedIn Outreach & Social Selling Automation1Distributed/Local & Channel Marketing Platform1Dental & Medical Practice Management Software1Point of Sale (POS) Software1Guest WiFi Marketing & Analytics Platform1Field Service Management Software1Order Management System (OMS) for Ecommerce1B2B Ecommerce & Wholesale Ordering Platform1Ecommerce Analytics & Profit Intelligence Platform1AI Learning & Course Creation Platform1Industrial AI & Predictive Maintenance Platform1Staffing Agency Software1Enterprise AI Search & Knowledge Management1Information Archiving & eDiscovery Software1Patient Engagement & Communication Platform1Digital Business Card & Networking Platform1Wealth & Financial Advisor CRM1Pharma & Life Sciences CRM1Real Estate CRM1Inventory & Order Management System1Insurance Agency Management & CRM1Mortgage & Loan Origination CRM1Headless & Composable Commerce Platform1Product Information Management (PIM) Software1Local Listings & Multi-Location Marketing Platform1
718 products16 pages scraped of 16734 in category24 sponsored17 shortlisted
| # | Product | Rating | Reviews | Rec | Ease / Svc / Feat / Value | Description |
|---|---|---|---|---|---|---|
| 226 | 4.6 | 20 | - | 4.5 / 4.1 / 4.7 / 4.3 | Gleam is a marketing platform designed to help you grow & engage your community. Trusted by over 10,000+ businesses globally. Learn more about Gleam Apps | |
| 227 | 4.4 | 20 | - | 4.0 / 4.5 / 3.8 / 3.9 | Create journey management systems visualizing opportunities and pain points. Connect them and share maps with peers and clients. Learn more about Smaply | |
| 228 | 4.4 | 20 | - | 4.4 / 4.7 / 4.1 / 4.3 | Ignite app growth with personalized omnichannel engagement through push notifications, in-app messages, emails, WhatsApp, and SMS. Learn more about Pushwoosh | |
| 229 | 4.3 | 20 | - | 4.3 / 4.3 / 3.9 / 4.2 | Dixa is a conversational customer service platform that unifies phone, email, chat and messaging apps in one easy-to-use dashboard. Learn more about Dixa | |
| 230 | 4.6 | 19 | - | 4.5 / 4.9 / 4.4 / 4.8 | Push notification software to re-engage website visitors. Features targeting, automation, reporting, event tracking & more. Learn more about Aimtell | |
| 231 | 4.5 | 19 | - | 4.4 / 4.8 / 4.2 / 4.6 | XEBO.ai is a cloud-based CX platform that offers features for data collection, benchmarking, customer recovery. Learn more about XEBO.ai | |
| 232 | 4.4 | 19 | - | 4.4 / 4.9 / 4.3 / 4.6 | Antavo helps businesses design the loyalty program of their dreams. The scalable, pure-play loyalty technology is easy to integrate. Learn more about Antavo | |
| 233 | 4.2 | 19 | - | 4.1 / 4.4 / 3.9 / 4.3 | Simplify retail repair with RepairQ, an all-in-one software. POS, ticket tracking, inventory, CRM, BI & more in an easy-to-use platform Learn more about RepairQ | |
| 234 | 3.9 | 19 | - | 4.1 / 3.7 / 4.3 / 4.1 | Connect and centralize all your CX channels Learn more about inconnect | |
| 235 | 4.9 | 18 | - | 4.8 / 4.9 / 4.8 / 5.0 | 1-click surveys your customers will respond to. A complete, fully customizable solution for real-time feedback embedded into any email. Learn more about Customer Thermometer | |
| 236 | 4.9 | 18 | - | 4.8 / 4.9 / 4.6 / 4.9 | Modern cloud-based online community and knowledge base software. Engage your customers and employees with your own branded community. Learn more about Forumbee | |
| 237 | 4.7 | 18 | - | 4.7 / 4.9 / 4.4 / 4.5 | Idiomatic provides instant Voice of Customer within minutes. Any help desk, any survey, any feedback, any scale. Try for free today! Learn more about Idiomatic | |
| 238 | 4.7 | 18 | - | 4.2 / 4.9 / 4.6 / 4.6 | A complete and easy to use email marketing platform including features like marketing automation, analytics & advanced personalization. Learn more about Dialog Insight | |
| 239 | 4.6 | 18 | - | 4.2 / 4.4 / 4.7 / 4.2 | A next-generation platform for incredibly individualized customer engagement. Learn more about Reflektion | |
| 240 | 4.2 | 18 | - | 4.6 / 4.5 / 4.0 / 4.6 | iZooto is the world's first Owned Audience Marketing Solution that helps publishers build, own and engage their audience. Learn more about iZooto | |
| 241 | 4.8 | 17 | - | 4.9 / 5.0 / 4.6 / 4.9 | Transforming industrial productivity with AI-driven knowledge management solutions for enhanced efficiency and digital transformation. Learn more about Korra | |
| 242 | 4.8 | 17 | - | 4.5 / 4.7 / 4.9 / 4.5 | The #1 platform that brings everything marketing & customer engagement teams need in one place so they can reach their peak potential. Learn more about Insider One | |
| 243 | 4.8 | 17 | - | 4.9 / 5.0 / 4.8 / 4.9 | Customerscore.io helps you retain and grow your customers. It’s a customer-level product analytics platform built for SaaS teams. Learn more about Customerscore.io | |
| 244 | 4.6 | 17 | - | 4.6 / 4.9 / 4.2 / 4.5 | The #1 customer messaging platform in retail, Heyday by Hootsuite combines the power of AI with the human touch to deliver 5-star CX. Learn more about Heyday | |
| 245 | 4.5 | 17 | - | 3.8 / 4.5 / 4.3 / 4.3 | CustomShow: Online editor for stunning, video-rich presentations. Simplify sharing with a link. Real-time brand control. Customize Learn more about CustomShow | |
| 246 | 4.4 | 17 | - | 4.4 / 4.4 / 4.1 / 4.4 | The smart online tool for creating professional and powerful Customer Journey Maps that will improve your Customer Experience Learn more about Custellence | |
| 247 | 5 | 16 | - | 4.5 / 4.9 / 4.6 / 4.7 | Clootrack is an AI-powered CX analytics platform that delivers accurate customer insights for smarter decisions. Learn more about Clootrack | |
| 248 | 4.9 | 16 | - | 4.9 / 5.0 / 4.6 / 5.0 | Make simple, step-by-step website walkthroughs for onboarding and converting every user. Learn more about Nickelled | |
| 249 | 4.8 | 16 | - | 4.7 / 5.0 / 4.7 / 4.7 | Simple, flexible personalized video marketing software anyone in your team can use to engage with customers with video automatically. Learn more about Pirsonal | |
| 250 | 4.8 | 16 | - | 4.6 / 4.8 / 4.5 / 4.5 | Offer your customers a personalized and memorable experience without building your engagement program from scratch. Learn more about Talon.One |