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Customer Engagement
https://www.capterra.com/customer-engagement-software/Niches in this category - the functional product types blended into "Customer Engagement" (122)
Customer Engagement & Cross-Channel Messaging Platform60AI Chatbot & Conversational AI Platform46Contact Center & Helpdesk Software41Loyalty & Customer Engagement Platform36Customer Data Platform & AI Personalization30CRM Software29Voice of Customer & Experience Management Platform24Customer Service AI Agent & Automation Platform22Marketing Automation Platform20Reputation & Review Marketing Platform17Customer Communications Orchestration & Omnichannel Inbox15SMS & Mobile Messaging Marketing Platform15Online Community & Discussion Platform15Conversational Marketing & Chatbot Lead Capture15Customer Feedback & Text Analytics Platform14User Onboarding & Product Adoption Platform12Gamification & Interactive Promotion Platform12Survey & Questionnaire Software11Conversational & Messaging CRM11Co-Browsing & Visual Customer Support Platform10Customer Engagement Platform for Restaurants & Local Businesses10Customer Advocacy & Referral Marketing Platform10Customer Success Platform9Interactive Content & Quiz Builder8Digital Sales Room & Buyer Engagement Platform8Email Marketing Software8Ecommerce Personalization & Recommendation Engine8WhatsApp Business Messaging & Marketing Platform8Push Notification & Web Engagement Platform7Personalized Video Marketing & Sales Video Platform7Mobile App Engagement & Marketing Platform7Digital Adoption Platform (DAP)6Appointment Scheduling & Online Booking Software6Popup, Optin & Conversion Optimization Tool6Social Media Management & AI Content Platform6Feedback Kiosk & On-Site Rating Device5Branded Mobile App Builder for Customer Engagement5Customer Intelligence & Churn Analytics Platform5Product & Digital Analytics Platform5Gift Card & Incentive Rewards Platform5AI Sales Assistant & Revenue Intelligence5Client Portal & Document Collection Platform5Product Management & Roadmapping Platform5Ecommerce Marketing Automation Platform5AI Voice Agent & Voicebot Platform5Industry-Specific Vertical Business Software4Shared Inbox & Collaborative Email Platform4Q&A, Reviews & UGC Conversion Platform for Ecommerce4Queue Management & Virtual Waitlist Software4Contact Center Quality Management & Workforce Optimization4Member & Association Management Software4Stakeholder Engagement & Community Consultation Software3Customer Communications Management (CCM) Software3Sales Engagement & Dialer Platform3Unified Communications (UCaaS) Platform3Live Shopping & Social Commerce Platform3Guest Experience & Hospitality CX Platform3Conversation Intelligence & Speech Analytics3Digital Receipt & Post-Purchase Engagement Platform3QR Code Marketing & Engagement Platform3Customer & Partner Training / Extended Enterprise LMS3Customer Journey Mapping Software3Clienteling & Retail CRM3In-Product Feedback & Bug Reporting Tool3AI Agent Builder & Orchestration Platform2Business Management Suite for SMBs2Lead Capture & Lead Management Software2Sales Intelligence & Prospecting Platform2No-Code / Low-Code Application Platform2Business Intelligence & Augmented Analytics Platform2Retail Management & ERP Suite2Workflow Automation & BPM Platform2Work Management & Team Task Collaboration Platform2Client Onboarding & Customer Success Project Software2Direct Mail Automation Platform2Ecommerce Platform & Online Store Builder2Cart Abandonment & Ecommerce Remarketing Software2Employee Monitoring & Productivity Tracking Software2Digital Experience Analytics & Session Replay Platform2All-in-One Event Management Platform2Web Content Management System (WCMS) / Digital Experience Platform2Digital Coupon & Voucher Marketing Platform2Video Conferencing & Web Meeting Software2Ecommerce Search, Merchandising & Product Discovery2Knowledge Base & Wiki Software2Cold Email Outreach & Sales Sequencing Tool2Coaching & Client Session Management Platform1Corporate Learning Management System (LMS)1Digital Ad Management & Optimization Platform1Sales Training & Readiness Platform1Remote Desktop & Screen-Sharing Support Tool1Interactive Video Shopping & Shoppable Content Platform1Async Video Messaging & Screen Recording Tool1Team Chat & Business Messaging Platform1Native & Content Discovery Advertising Platform1Virtual Try-On & AR Commerce Platform1Conversational AI Analytics & NLQ Assistant1LinkedIn Outreach & Social Selling Automation1Distributed/Local & Channel Marketing Platform1Dental & Medical Practice Management Software1Point of Sale (POS) Software1Guest WiFi Marketing & Analytics Platform1Field Service Management Software1Order Management System (OMS) for Ecommerce1B2B Ecommerce & Wholesale Ordering Platform1Ecommerce Analytics & Profit Intelligence Platform1AI Learning & Course Creation Platform1Industrial AI & Predictive Maintenance Platform1Staffing Agency Software1Enterprise AI Search & Knowledge Management1Information Archiving & eDiscovery Software1Patient Engagement & Communication Platform1Digital Business Card & Networking Platform1Wealth & Financial Advisor CRM1Pharma & Life Sciences CRM1Real Estate CRM1Inventory & Order Management System1Insurance Agency Management & CRM1Mortgage & Loan Origination CRM1Headless & Composable Commerce Platform1Product Information Management (PIM) Software1Local Listings & Multi-Location Marketing Platform1
718 products16 pages scraped of 16734 in category24 sponsored17 shortlisted
| # | Product | Rating | Reviews | Rec | Ease / Svc / Feat / Value | Description |
|---|---|---|---|---|---|---|
| 376 | 5 | 6 | - | 5.0 / 5.0 / 4.8 / 5.0 | Onboard and engage your SaaS users throughout their lifecycle. Send targeted behavior-based campaigns via email or in-app messages. Learn more about Userlist | |
| 377 | 5 | 6 | - | 5.0 / 5.0 / 5.0 / 5.0 | Cockpit is an "all in one" Sales Enablement Platform mixing conversational intelligence, sales training and assessment. Learn more about Cockpit | |
| 378 | 5 | 6 | - | 5.0 / 5.0 / 4.8 / 5.0 | The Award-Winning B2B Customer Engagement & Loyalty Platform. Apex is transforming the way companies engage with their B2B customers. Learn more about Apex Loyalty | |
| 379 | 5 | 6 | - | 4.7 / 4.8 / 5.0 / 4.8 | AI-based client onboarding tool that enables businesses to manage campaign building, customer data, audience segmentation, and more. Learn more about Quest | |
| 380 | 5 | 6 | - | 5.0 / 5.0 / 5.0 / 4.8 | Twilio Flex is cloud contact center software that enables customer service and sales teams through a digital engagement center. Learn more about Twilio Flex | |
| 381 | 5 | 6 | - | 4.7 / 4.5 / 4.2 / 4.5 | Passtastic is a digital loyalty card platform that helps businesses create customer retention programs for Apple and Google Wallet. Learn more about Passtastic | |
| 382 | 4.8 | 6 | - | 4.8 / 5.0 / 4.3 / 4.8 | Engage with customers across Email, SMS, Whatsapp, Push notifications, and more with advanced segmentation & omnichannel user workflows Learn more about Growlytics | |
| 383 | 4.8 | 6 | - | 4.7 / 4.7 / 4.5 / 4.8 | SnapCall is a Live Video, Voice and Screen Sharing tool for Virtual Sales that helps convert web-traffic into buyers. Learn more about SnapCall | |
| 384 | 4.8 | 6 | - | 5.0 / 4.8 / 5.0 / 5.0 | Dialogue is an eCommerce personalization platform that allows merchants to create a powerful and personalized shopping experience Learn more about Dialogue | |
| 385 | 4.8 | 6 | - | 4.5 / 4.3 / 5.0 / 4.6 | Brandcast? gives business teams the tools they need to deliver fresh, personalized content for every stage of the customer journey. Learn more about Brandcast | |
| 386 | 4.8 | 6 | - | 4.8 / 5.0 / 4.8 / 4.5 | AI-powered agent builder to automate sales, support, & engagement across 6+ channels, including WhatsApp, Instagram, Website, and more Learn more about BotPenguin | |
| 387 | 4.7 | 6 | - | 4.7 / 4.5 / 4.8 / 5.0 | Powerful, flexible and easy-to-manage Web-based help desk, issue tracking and service management software. Learn more about ServiceTonic | |
| 388 | 4.7 | 6 | - | 5.0 / 4.8 / 4.8 / 4.6 | CX Automation Tools designed for Startups, SMBs and SMEs to deliver Best-in-Class Customer Experience, Cut Costs and Increase Revenue. Learn more about NHANCE NOW | |
| 389 | 4.5 | 6 | - | 4.3 / 4.7 / 4.3 / 4.5 | Collect customer feedback at relevant touchpoints, measure customer experience, and then take smart actions based on collected feedback Learn more about Howazit | |
| 390 | 4.5 | 6 | - | 4.7 / 4.8 / 4.5 / 4.0 | Easy to use yet powerful and functionally rich SMS messaging tool that has served businesses of all sizes for 15 years. Learn more about texti.fi | |
| 391 | 4.2 | 6 | - | 4.3 / 4.3 / 3.8 / 4.3 | Engage your customers when it matters most and easily recover customers in any niche. Learn more about Linvo.io | |
| 392 | 5 | 5 | - | 5.0 / 5.0 / 4.6 / 5.0 | Customer & Employee experience platform built on a super-powerful survey maker, beautiful forms and advanced analytics. Learn more about Responsly | |
| 393 | 5 | 5 | - | 5.0 / 5.0 / 4.8 / 4.8 | Real-time customer feedback platform for brick & mortar businesses. Learn more about Talk2us | |
| 394 | 5 | 5 | - | 4.9 / 5.0 / 5.0 / 5.0 | Cloud-based video chat solution for businesses to co-browse and share content and streamline sales and customer service processes. Learn more about VeriShow | |
| 395 | 5 | 5 | - | 4.8 / 4.8 / 4.8 / 4.7 | Twik automatically personalizes websites to increase Sales and Revenue and creates an engaging experience for all - automatically. Learn more about Twik | |
| 396 | 5 | 5 | - | 4.2 / 3.4 / 4.0 / 4.0 | Capture, Engage, Retain, and Support all your customers and visitors from one single dashboard. Learn more about Interakt | |
| 397 | 4.8 | 5 | - | 4.8 / 4.8 / 4.8 / 4.8 | Klubaro is a cloud-based association management software designed to manage memberships, events, communications, payments, and more. Learn more about Klubaro | |
| 398 | 4.8 | 5 | - | 4.8 / 5.0 / 5.0 / 5.0 | Toonimo help you Engage your online visitors with a step-by-step audio visual Interactive walkthroughs Learn more about Toonimo | |
| 399 | 4.8 | 5 | - | 5.0 / 5.0 / 5.0 / 5.0 | Unify customer communications, sales, orders and other vita data on one platform for teams across multiple channels & apps. Learn more about Stames | |
| 400 | 4.8 | 5 | - | 4.8 / 5.0 / 4.8 / 4.8 | A comprehensive loyalty and digital marketing platform to acquire, influence and re-engage your customers at scale Learn more about Consumer Marketing Platform |