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Customer Engagement
https://www.capterra.com/customer-engagement-software/Niches in this category - the functional product types blended into "Customer Engagement" (122)
Customer Engagement & Cross-Channel Messaging Platform60AI Chatbot & Conversational AI Platform46Contact Center & Helpdesk Software41Loyalty & Customer Engagement Platform36Customer Data Platform & AI Personalization30CRM Software29Voice of Customer & Experience Management Platform24Customer Service AI Agent & Automation Platform22Marketing Automation Platform20Reputation & Review Marketing Platform17Customer Communications Orchestration & Omnichannel Inbox15SMS & Mobile Messaging Marketing Platform15Online Community & Discussion Platform15Conversational Marketing & Chatbot Lead Capture15Customer Feedback & Text Analytics Platform14User Onboarding & Product Adoption Platform12Gamification & Interactive Promotion Platform12Survey & Questionnaire Software11Conversational & Messaging CRM11Co-Browsing & Visual Customer Support Platform10Customer Engagement Platform for Restaurants & Local Businesses10Customer Advocacy & Referral Marketing Platform10Customer Success Platform9Interactive Content & Quiz Builder8Digital Sales Room & Buyer Engagement Platform8Email Marketing Software8Ecommerce Personalization & Recommendation Engine8WhatsApp Business Messaging & Marketing Platform8Push Notification & Web Engagement Platform7Personalized Video Marketing & Sales Video Platform7Mobile App Engagement & Marketing Platform7Digital Adoption Platform (DAP)6Appointment Scheduling & Online Booking Software6Popup, Optin & Conversion Optimization Tool6Social Media Management & AI Content Platform6Feedback Kiosk & On-Site Rating Device5Branded Mobile App Builder for Customer Engagement5Customer Intelligence & Churn Analytics Platform5Product & Digital Analytics Platform5Gift Card & Incentive Rewards Platform5AI Sales Assistant & Revenue Intelligence5Client Portal & Document Collection Platform5Product Management & Roadmapping Platform5Ecommerce Marketing Automation Platform5AI Voice Agent & Voicebot Platform5Industry-Specific Vertical Business Software4Shared Inbox & Collaborative Email Platform4Q&A, Reviews & UGC Conversion Platform for Ecommerce4Queue Management & Virtual Waitlist Software4Contact Center Quality Management & Workforce Optimization4Member & Association Management Software4Stakeholder Engagement & Community Consultation Software3Customer Communications Management (CCM) Software3Sales Engagement & Dialer Platform3Unified Communications (UCaaS) Platform3Live Shopping & Social Commerce Platform3Guest Experience & Hospitality CX Platform3Conversation Intelligence & Speech Analytics3Digital Receipt & Post-Purchase Engagement Platform3QR Code Marketing & Engagement Platform3Customer & Partner Training / Extended Enterprise LMS3Customer Journey Mapping Software3Clienteling & Retail CRM3In-Product Feedback & Bug Reporting Tool3AI Agent Builder & Orchestration Platform2Business Management Suite for SMBs2Lead Capture & Lead Management Software2Sales Intelligence & Prospecting Platform2No-Code / Low-Code Application Platform2Business Intelligence & Augmented Analytics Platform2Retail Management & ERP Suite2Workflow Automation & BPM Platform2Work Management & Team Task Collaboration Platform2Client Onboarding & Customer Success Project Software2Direct Mail Automation Platform2Ecommerce Platform & Online Store Builder2Cart Abandonment & Ecommerce Remarketing Software2Employee Monitoring & Productivity Tracking Software2Digital Experience Analytics & Session Replay Platform2All-in-One Event Management Platform2Web Content Management System (WCMS) / Digital Experience Platform2Digital Coupon & Voucher Marketing Platform2Video Conferencing & Web Meeting Software2Ecommerce Search, Merchandising & Product Discovery2Knowledge Base & Wiki Software2Cold Email Outreach & Sales Sequencing Tool2Coaching & Client Session Management Platform1Corporate Learning Management System (LMS)1Digital Ad Management & Optimization Platform1Sales Training & Readiness Platform1Remote Desktop & Screen-Sharing Support Tool1Interactive Video Shopping & Shoppable Content Platform1Async Video Messaging & Screen Recording Tool1Team Chat & Business Messaging Platform1Native & Content Discovery Advertising Platform1Virtual Try-On & AR Commerce Platform1Conversational AI Analytics & NLQ Assistant1LinkedIn Outreach & Social Selling Automation1Distributed/Local & Channel Marketing Platform1Dental & Medical Practice Management Software1Point of Sale (POS) Software1Guest WiFi Marketing & Analytics Platform1Field Service Management Software1Order Management System (OMS) for Ecommerce1B2B Ecommerce & Wholesale Ordering Platform1Ecommerce Analytics & Profit Intelligence Platform1AI Learning & Course Creation Platform1Industrial AI & Predictive Maintenance Platform1Staffing Agency Software1Enterprise AI Search & Knowledge Management1Information Archiving & eDiscovery Software1Patient Engagement & Communication Platform1Digital Business Card & Networking Platform1Wealth & Financial Advisor CRM1Pharma & Life Sciences CRM1Real Estate CRM1Inventory & Order Management System1Insurance Agency Management & CRM1Mortgage & Loan Origination CRM1Headless & Composable Commerce Platform1Product Information Management (PIM) Software1Local Listings & Multi-Location Marketing Platform1
718 products16 pages scraped of 16734 in category24 sponsored17 shortlisted
| # | Product | Rating | Reviews | Rec | Ease / Svc / Feat / Value | Description |
|---|---|---|---|---|---|---|
| 451 | 5 | 3 | - | 5.0 / 5.0 / 4.7 / 5.0 | Elastic offers customer service departments an intuitive omnichannel chatbot solution. Learn more about elastic | |
| 452 | 5 | 3 | - | 4.7 / 4.7 / 4.7 / 4.5 | Bubbl is an advanced cloud-based campaign and analytics platform. Learn more about Bubbl | |
| 453 | 4.7 | 3 | - | 5.0 / 5.0 / 4.0 / 5.0 | AI-powered customer service platform with omnichannel support, workflow automation, and fully controllable AI Agents. Learn more about Gnatta | |
| 454 | 4.7 | 3 | - | 4.3 / 5.0 / 4.3 / 5.0 | An easy-to-implement customer loyalty and engagement solution with powerful data-analytics and campaigning features. Learn more about OptCulture | |
| 455 | 4.7 | 3 | - | 4.3 / 4.3 / 4.7 / 5.0 | Collects & processes billions of events in real-time to create personalized customer journeys through automated marketing campaigns. Learn more about Evam | |
| 456 | 4.7 | 3 | - | 4.7 / 5.0 / 4.7 / 4.7 | e-satisfaction.com is the Feedback Solution that helps companies open the discussion with their customers and drive business growth. Learn more about e-satisfaction.com | |
| 457 | 4.7 | 3 | - | 4.3 / 5.0 / 4.3 / 4.7 | INSIGHT INTO ACTION Create, manage, and deliver automated, personalised marketing campaigns across your channels. Learn more about Apteco PeopleStage | |
| 458 | 4.7 | 3 | - | 4.3 / 5.0 / 3.7 / 5.0 | Boost your online reputation and local visibility with our customer review management and local marketing tool. Learn more about Guest Suite | |
| 459 | 4.7 | 3 | - | 4.7 / 5.0 / 5.0 / 5.0 | Survey software that allows you to send surveys over multiple platforms and provides easy analytics and reports to assist. Learn more about Antlere | |
| 460 | 4.7 | 3 | - | 5.0 / 4.7 / 4.3 / 4.7 | Fanomena Events is the goodie bag for the digital era - with all advantages of the digital marketing. Learn more about Fanomena Events | |
| 461 | 4.7 | 3 | - | 4.3 / 5.0 / 5.0 / 4.7 | Azuba's CCM Platform provides communication solutions that can be tailored to healthcare & other industries. Learn more about Azuba CCM Platform | |
| 462 | 4.7 | 3 | - | 5.0 / 5.0 / 5.0 / 5.0 | Orchestrate engagement across email, SMS and surveys. Personalise by behaviour, measure impact, and improve CX with NZ support. Learn more about Touchpoint MX | |
| 463 | 4.3 | 3 | - | 3.7 / 3.0 / 4.7 / 4.5 | The best performing native advertising platform helps brands accelerate customer engagement and acquisition. Learn more about StackAdapt | |
| 464 | 4.3 | 3 | - | 4.3 / 4.5 / 4.3 / 5.0 | Optimove combines the art of marketing with the science of data to autonomously generate actionable insights. Learn more about Optimove | |
| 465 | 4.3 | 3 | - | 5.0 / 3.7 / 4.7 / 4.7 | Remove the SPAM & SCAM likely messages from your dialing campaigns immediately. Increase your contacts by 500% on the first day. Learn more about iNexus | |
| 466 | 4.3 | 3 | - | 4.7 / 4.7 / 4.7 / 4.7 | AI-powered SaaS loyalty management software for customer and channel programs, sales tracking, and rewards automation. Learn more about LoyaltyXpert | |
| 467 | 4.3 | 3 | - | 4.0 / 4.0 / 4.0 / 4.0 | Agillic powers personalised, omnichannel engagement for businesses, resulting in customer engagement that produces results. Learn more about Agillic | |
| 468 | 4.3 | 3 | - | 4.0 / 4.3 / 4.5 / 3.5 | Nixxis enables seamless inbound & outbound interaction while providing real time statistics to boost agents productivity. Learn more about Nixxis Contact Suite | |
| 469 | 4 | 3 | - | 4.0 / 4.0 / 3.7 / 3.3 | The leading customer data & experience platform for retail brands. Learn more about Ometria | |
| 470 | 4 | 3 | - | 3.7 / 3.3 / 4.0 / 3.3 | A pioneer in the customer experience (CX) market, the company caters to the needs of +250 enterprise clients in over 100 countries Learn more about Odigo | |
| 471 | 3.3 | 3 | - | 5.0 / 2.3 / 3.0 / 4.0 | Reporting tool that provides metrics and analytics via smart dashboards for teams using Braintree, Recurly, and Stripe. Learn more about Baremetrics | |
| 472 | 5 | 2 | - | 5.0 / 5.0 / 5.0 / 5.0 | Responso is a software that helps e-commerce sellers to automate their customer service process. Learn more about Responso | |
| 473 | 5 | 2 | - | 5.0 / 5.0 / 4.5 / 5.0 | Hybrid.Chat is a perfect blend of Human + Artificial Intelligence that helps you make most of your website by increasing the engagement Learn more about Hybrid.Chat | |
| 474 | 5 | 2 | - | 5.0 / 5.0 / 4.5 / 5.0 | Konvert combines LMS and DAM to enhance sales enablement, customer education and content marketing. We deliver B2B e-learning for all. Learn more about Konvert | |
| 475 | 5 | 2 | - | 4.5 / 5.0 / 5.0 / 5.0 | Wizu is a conversational SaaS platform to help B2B marketers effortlessly gather customer stories, case studies and testimonials. Learn more about Wizu |