All categoriesLaunch brief →
Customer Engagement
https://www.capterra.com/customer-engagement-software/Niches in this category - the functional product types blended into "Customer Engagement" (122)
Customer Engagement & Cross-Channel Messaging Platform60AI Chatbot & Conversational AI Platform46Contact Center & Helpdesk Software41Loyalty & Customer Engagement Platform36Customer Data Platform & AI Personalization30CRM Software29Voice of Customer & Experience Management Platform24Customer Service AI Agent & Automation Platform22Marketing Automation Platform20Reputation & Review Marketing Platform17Customer Communications Orchestration & Omnichannel Inbox15SMS & Mobile Messaging Marketing Platform15Online Community & Discussion Platform15Conversational Marketing & Chatbot Lead Capture15Customer Feedback & Text Analytics Platform14User Onboarding & Product Adoption Platform12Gamification & Interactive Promotion Platform12Survey & Questionnaire Software11Conversational & Messaging CRM11Co-Browsing & Visual Customer Support Platform10Customer Engagement Platform for Restaurants & Local Businesses10Customer Advocacy & Referral Marketing Platform10Customer Success Platform9Interactive Content & Quiz Builder8Digital Sales Room & Buyer Engagement Platform8Email Marketing Software8Ecommerce Personalization & Recommendation Engine8WhatsApp Business Messaging & Marketing Platform8Push Notification & Web Engagement Platform7Personalized Video Marketing & Sales Video Platform7Mobile App Engagement & Marketing Platform7Digital Adoption Platform (DAP)6Appointment Scheduling & Online Booking Software6Popup, Optin & Conversion Optimization Tool6Social Media Management & AI Content Platform6Feedback Kiosk & On-Site Rating Device5Branded Mobile App Builder for Customer Engagement5Customer Intelligence & Churn Analytics Platform5Product & Digital Analytics Platform5Gift Card & Incentive Rewards Platform5AI Sales Assistant & Revenue Intelligence5Client Portal & Document Collection Platform5Product Management & Roadmapping Platform5Ecommerce Marketing Automation Platform5AI Voice Agent & Voicebot Platform5Industry-Specific Vertical Business Software4Shared Inbox & Collaborative Email Platform4Q&A, Reviews & UGC Conversion Platform for Ecommerce4Queue Management & Virtual Waitlist Software4Contact Center Quality Management & Workforce Optimization4Member & Association Management Software4Stakeholder Engagement & Community Consultation Software3Customer Communications Management (CCM) Software3Sales Engagement & Dialer Platform3Unified Communications (UCaaS) Platform3Live Shopping & Social Commerce Platform3Guest Experience & Hospitality CX Platform3Conversation Intelligence & Speech Analytics3Digital Receipt & Post-Purchase Engagement Platform3QR Code Marketing & Engagement Platform3Customer & Partner Training / Extended Enterprise LMS3Customer Journey Mapping Software3Clienteling & Retail CRM3In-Product Feedback & Bug Reporting Tool3AI Agent Builder & Orchestration Platform2Business Management Suite for SMBs2Lead Capture & Lead Management Software2Sales Intelligence & Prospecting Platform2No-Code / Low-Code Application Platform2Business Intelligence & Augmented Analytics Platform2Retail Management & ERP Suite2Workflow Automation & BPM Platform2Work Management & Team Task Collaboration Platform2Client Onboarding & Customer Success Project Software2Direct Mail Automation Platform2Ecommerce Platform & Online Store Builder2Cart Abandonment & Ecommerce Remarketing Software2Employee Monitoring & Productivity Tracking Software2Digital Experience Analytics & Session Replay Platform2All-in-One Event Management Platform2Web Content Management System (WCMS) / Digital Experience Platform2Digital Coupon & Voucher Marketing Platform2Video Conferencing & Web Meeting Software2Ecommerce Search, Merchandising & Product Discovery2Knowledge Base & Wiki Software2Cold Email Outreach & Sales Sequencing Tool2Coaching & Client Session Management Platform1Corporate Learning Management System (LMS)1Digital Ad Management & Optimization Platform1Sales Training & Readiness Platform1Remote Desktop & Screen-Sharing Support Tool1Interactive Video Shopping & Shoppable Content Platform1Async Video Messaging & Screen Recording Tool1Team Chat & Business Messaging Platform1Native & Content Discovery Advertising Platform1Virtual Try-On & AR Commerce Platform1Conversational AI Analytics & NLQ Assistant1LinkedIn Outreach & Social Selling Automation1Distributed/Local & Channel Marketing Platform1Dental & Medical Practice Management Software1Point of Sale (POS) Software1Guest WiFi Marketing & Analytics Platform1Field Service Management Software1Order Management System (OMS) for Ecommerce1B2B Ecommerce & Wholesale Ordering Platform1Ecommerce Analytics & Profit Intelligence Platform1AI Learning & Course Creation Platform1Industrial AI & Predictive Maintenance Platform1Staffing Agency Software1Enterprise AI Search & Knowledge Management1Information Archiving & eDiscovery Software1Patient Engagement & Communication Platform1Digital Business Card & Networking Platform1Wealth & Financial Advisor CRM1Pharma & Life Sciences CRM1Real Estate CRM1Inventory & Order Management System1Insurance Agency Management & CRM1Mortgage & Loan Origination CRM1Headless & Composable Commerce Platform1Product Information Management (PIM) Software1Local Listings & Multi-Location Marketing Platform1
718 products16 pages scraped of 16734 in category24 sponsored17 shortlisted
| # | Product | Rating | Reviews | Rec | Ease / Svc / Feat / Value | Description |
|---|---|---|---|---|---|---|
| 276 | 4.8 | 13 | - | 4.7 / 4.7 / 4.7 / 4.8 | Transform employee & customer survey insights into actionable training with VirtlX, the AI-driven tool for business growth. Learn more about VirtlX | |
| 277 | 4.8 | 13 | - | 4.8 / 4.4 / 4.6 / 4.5 | Build stronger relationships with customers wherever they are online. Learn more about RingCentral Engage Digital | |
| 278 | 4.7 | 13 | - | 4.8 / 4.6 / 4.7 / 4.0 | Fast, simple, and secure co-browsing and collaboration technology that lets you upgrade any conversation, from any channel, seamlessly. Learn more about Surfly | |
| 279 | 4.7 | 13 | - | 4.3 / 4.9 / 4.7 / 4.6 | For enterprises with 50k+ customers, high-performance solution for customer engagement, loyalty, and recognition. Since 2008. Learn more about Picnic | |
| 280 | 4.7 | 13 | - | 4.8 / 4.7 / 4.7 / 4.4 | Live customer engagement platform featuring voice, video & text chat with co-browsing for web & mobile, and appointment scheduling. Learn more about Vee24 | |
| 281 | 4.6 | 13 | - | 4.6 / 5.0 / 4.3 / 4.4 | AppFollow is an integrated solution that makes monitoring, analyzing, and elevating your app's reputation easy. Learn more about AppFollow | |
| 282 | 4.6 | 13 | - | 4.5 / 4.5 / 4.5 / 4.4 | Open source platform that allows web developers and designers to make any kind of mobile app. Learn more about King of App | |
| 283 | 4.6 | 13 | - | 4.3 / 4.8 / 4.5 / 4.8 | CrowdPower is a simple automation platform that can onboard new users, reduce churn, keep your customers informed, and so much more. Learn more about CrowdPower | |
| 284 | 4.5 | 13 | - | 4.5 / 4.5 / 4.5 / 4.5 | Insightrix Communities allows companies to engage with their customers on an ongoing, unlimited basis using qual & quant tools. Learn more about Insightrix Communities | |
| 285 | 4.3 | 13 | - | 4.0 / 4.2 / 4.1 / 4.1 | Cronberry offers CRM, Lead management, Marketing automation, Digital catalog, custom forms, landing pages to help your business grow Learn more about Cronberry | |
| 286 | 5 | 12 | - | 4.9 / 5.0 / 5.0 / 5.0 | CausalFunnel increases site conversion by custom AI models such as personas and AI shop assistants. Learn more about CausalFunnel | |
| 287 | 4.9 | 12 | - | 4.8 / 5.0 / 4.8 / 4.9 | LoyJoy is the European agentic AI platform for customer interaction. Made in Germany, hosted in the EU and fully GDPR-compliant. Learn more about LoyJoy | |
| 288 | 4.9 | 12 | - | 4.9 / 4.7 / 4.6 / 4.9 | Platform to optimize the customer experience program with multiple integrations. Learn more about allswers | |
| 289 | 4.9 | 12 | - | 4.7 / 4.9 / 4.8 / 5.0 | InnerTrends helps product-led teams optimize their app faster, with insights from pre-built analytics reports. Learn more about InnerTrends | |
| 290 | 4.9 | 12 | - | 4.9 / 4.9 / 4.6 / 4.9 | NuVidio is a cloud-based video platform for sales engagement that helps companies serve customers through integration. Learn more about NuVidio | |
| 291 | 4.8 | 12 | - | 4.9 / 4.8 / 4.6 / 4.8 | SelfCommunity is a native, no-code, high-performance and scalable cloud Community platform empowered with social network technology. Learn more about SelfCommunity | |
| 292 | 4.8 | 12 | - | 4.8 / 4.8 / 4.6 / 5.0 | Dito CRM is a tool that centralizes and manages the relationship between brands and their customers. Through the integration of informa Learn more about Dito CRM | |
| 293 | 4.7 | 12 | - | 5.0 / 4.9 / 4.3 / 4.4 | A Customer Data Platform together with a powerful automation engine for a unified customer view and mind-blowing customer journeys. Learn more about Batch | |
| 294 | 4.6 | 12 | - | 4.8 / 4.5 / 4.4 / 4.5 | easiware, an omnichannel customer relationship solution, helps organizations turn their customer data into a performance accelerator. Learn more about easiware | |
| 295 | 4.5 | 12 | - | 4.3 / 4.5 / 4.6 / 4.2 | Power retail success in store and online. Learn more about Salesforce for Retail | |
| 296 | 4.3 | 12 | - | 4.5 / 4.6 / 4.2 / 4.2 | The Intouch Platform drives actionable insights from all customer touchpoints to align operational delivery with customer expectations. Learn more about Intouch Insight CX Platform | |
| 297 | 4.3 | 12 | - | 4.0 / 4.5 / 4.2 / 3.8 | Emarsys is the only omnichannel customer engagement platform built to accelerate business outcomes. Learn more about Emarsys | |
| 298 | 4.1 | 12 | - | 4.0 / 3.7 / 4.2 / 4.0 | Paytronix is the leading provider of Digital Customer Engagement Solutions for restaurants and convenience stores. Learn more about Paytronix | |
| 299 | 5 | 11 | - | 4.9 / 4.9 / 4.5 / 4.6 | StoryTap is a patented video automation platform that helps brands turbocharge their engagement through authentic video content. Learn more about StoryTap | |
| 300 | 4.9 | 11 | - | 4.7 / 5.0 / 4.8 / 4.8 | AirVote QR smileys help business owners monitor service levels thru customers' eyes. Self-service. Free forever for moderate use. Learn more about AirVote |