All categoriesLaunch brief →
Customer Engagement
https://www.capterra.com/customer-engagement-software/Niches in this category - the functional product types blended into "Customer Engagement" (122)
Customer Engagement & Cross-Channel Messaging Platform60AI Chatbot & Conversational AI Platform46Contact Center & Helpdesk Software41Loyalty & Customer Engagement Platform36Customer Data Platform & AI Personalization30CRM Software29Voice of Customer & Experience Management Platform24Customer Service AI Agent & Automation Platform22Marketing Automation Platform20Reputation & Review Marketing Platform17Customer Communications Orchestration & Omnichannel Inbox15SMS & Mobile Messaging Marketing Platform15Online Community & Discussion Platform15Conversational Marketing & Chatbot Lead Capture15Customer Feedback & Text Analytics Platform14User Onboarding & Product Adoption Platform12Gamification & Interactive Promotion Platform12Survey & Questionnaire Software11Conversational & Messaging CRM11Co-Browsing & Visual Customer Support Platform10Customer Engagement Platform for Restaurants & Local Businesses10Customer Advocacy & Referral Marketing Platform10Customer Success Platform9Interactive Content & Quiz Builder8Digital Sales Room & Buyer Engagement Platform8Email Marketing Software8Ecommerce Personalization & Recommendation Engine8WhatsApp Business Messaging & Marketing Platform8Push Notification & Web Engagement Platform7Personalized Video Marketing & Sales Video Platform7Mobile App Engagement & Marketing Platform7Digital Adoption Platform (DAP)6Appointment Scheduling & Online Booking Software6Popup, Optin & Conversion Optimization Tool6Social Media Management & AI Content Platform6Feedback Kiosk & On-Site Rating Device5Branded Mobile App Builder for Customer Engagement5Customer Intelligence & Churn Analytics Platform5Product & Digital Analytics Platform5Gift Card & Incentive Rewards Platform5AI Sales Assistant & Revenue Intelligence5Client Portal & Document Collection Platform5Product Management & Roadmapping Platform5Ecommerce Marketing Automation Platform5AI Voice Agent & Voicebot Platform5Industry-Specific Vertical Business Software4Shared Inbox & Collaborative Email Platform4Q&A, Reviews & UGC Conversion Platform for Ecommerce4Queue Management & Virtual Waitlist Software4Contact Center Quality Management & Workforce Optimization4Member & Association Management Software4Stakeholder Engagement & Community Consultation Software3Customer Communications Management (CCM) Software3Sales Engagement & Dialer Platform3Unified Communications (UCaaS) Platform3Live Shopping & Social Commerce Platform3Guest Experience & Hospitality CX Platform3Conversation Intelligence & Speech Analytics3Digital Receipt & Post-Purchase Engagement Platform3QR Code Marketing & Engagement Platform3Customer & Partner Training / Extended Enterprise LMS3Customer Journey Mapping Software3Clienteling & Retail CRM3In-Product Feedback & Bug Reporting Tool3AI Agent Builder & Orchestration Platform2Business Management Suite for SMBs2Lead Capture & Lead Management Software2Sales Intelligence & Prospecting Platform2No-Code / Low-Code Application Platform2Business Intelligence & Augmented Analytics Platform2Retail Management & ERP Suite2Workflow Automation & BPM Platform2Work Management & Team Task Collaboration Platform2Client Onboarding & Customer Success Project Software2Direct Mail Automation Platform2Ecommerce Platform & Online Store Builder2Cart Abandonment & Ecommerce Remarketing Software2Employee Monitoring & Productivity Tracking Software2Digital Experience Analytics & Session Replay Platform2All-in-One Event Management Platform2Web Content Management System (WCMS) / Digital Experience Platform2Digital Coupon & Voucher Marketing Platform2Video Conferencing & Web Meeting Software2Ecommerce Search, Merchandising & Product Discovery2Knowledge Base & Wiki Software2Cold Email Outreach & Sales Sequencing Tool2Coaching & Client Session Management Platform1Corporate Learning Management System (LMS)1Digital Ad Management & Optimization Platform1Sales Training & Readiness Platform1Remote Desktop & Screen-Sharing Support Tool1Interactive Video Shopping & Shoppable Content Platform1Async Video Messaging & Screen Recording Tool1Team Chat & Business Messaging Platform1Native & Content Discovery Advertising Platform1Virtual Try-On & AR Commerce Platform1Conversational AI Analytics & NLQ Assistant1LinkedIn Outreach & Social Selling Automation1Distributed/Local & Channel Marketing Platform1Dental & Medical Practice Management Software1Point of Sale (POS) Software1Guest WiFi Marketing & Analytics Platform1Field Service Management Software1Order Management System (OMS) for Ecommerce1B2B Ecommerce & Wholesale Ordering Platform1Ecommerce Analytics & Profit Intelligence Platform1AI Learning & Course Creation Platform1Industrial AI & Predictive Maintenance Platform1Staffing Agency Software1Enterprise AI Search & Knowledge Management1Information Archiving & eDiscovery Software1Patient Engagement & Communication Platform1Digital Business Card & Networking Platform1Wealth & Financial Advisor CRM1Pharma & Life Sciences CRM1Real Estate CRM1Inventory & Order Management System1Insurance Agency Management & CRM1Mortgage & Loan Origination CRM1Headless & Composable Commerce Platform1Product Information Management (PIM) Software1Local Listings & Multi-Location Marketing Platform1
718 products16 pages scraped of 16734 in category24 sponsored17 shortlisted
| # | Product | Rating | Reviews | Rec | Ease / Svc / Feat / Value | Description |
|---|---|---|---|---|---|---|
| 326 | 4.5 | 10 | - | 4.4 / 4.6 / 4.5 / 4.3 | All-in-One Business Communication Solution featuring omnichannel contact center, collaboration tools, and business phone solution. Learn more about INO CX | |
| 327 | 4.3 | 10 | - | 4.1 / 4.2 / 4.2 / 4.0 | Khoros ensures your community will reduce cost, delight customers & grow your business. Learn more about Khoros Communities | |
| 328 | 4.3 | 10 | - | 4.7 / 4.0 / 4.1 / 4.0 | Glance makes it easy for customer-facing teams to support users with cobrowsing, screen sharing, video and more across web & mobile. Learn more about Glance | |
| 329 | 4.1 | 10 | - | 3.5 / 4.3 / 3.7 / 4.2 | CrossEngage enables marketers and CRM managers to engage with the right audience through the right channels. Learn more about CrossEngage | |
| 330 | 3.9 | 10 | - | 3.6 / 3.5 / 4.0 / 3.6 | Chameleon is a platform for better user onboarding, and a tool to help software people drive increased product engagement. Learn more about Chameleon | |
| 331 | 3.7 | 10 | - | 3.8 / 3.7 / 3.4 / 3.7 | Campaign platform that helps create contests, giveaways, coupons, polls, quizzes and more to increase customer engagement. Learn more about Woobox | |
| 332 | 5 | 9 | - | 5.0 / 5.0 / 5.0 / 5.0 | Moveo.AI powers enterprises’ toughest conversations with goal-driven AI agents, enhancing efficiency, CX, and financial outcomes. Learn more about Moveo.AI | |
| 333 | 5 | 9 | - | 5.0 / 4.9 / 4.9 / 4.9 | Customer engagement platform that lets you react and engage customers immediately after feedback is received. Learn more about GroHawk | |
| 334 | 5 | 9 | - | 4.8 / 5.0 / 4.7 / 5.0 | Empowering brands & publishers to meet their audience content consumption habits with engaging, story experiences. Learn more about StorifyMe | |
| 335 | 4.9 | 9 | - | 4.6 / 4.8 / 4.7 / 4.5 | Crowdvocate is a customer marketing & advocacy automation platform, streamlining references, advocacy, VoC, journey insights and more. Learn more about Crowdvocate | |
| 336 | 4.8 | 9 | - | 4.8 / 4.8 / 4.6 / 4.1 | Viafoura is a digital experience company that helps brands activate their audiences. Learn more about Viafoura | |
| 337 | 4.8 | 9 | - | 4.2 / 4.8 / 4.7 / 4.3 | INSIGHT INTO ACTION Apteco FastStats® is the first part of your journey to a true understanding of your customers and prospects. Learn more about Apteco FastStats | |
| 338 | 4.8 | 9 | - | 4.7 / 4.9 / 4.8 / 4.7 | Regular customers pick wine based on label and price. With Quini customers self-select the wines you want to sell. Learn more about Quini Data | |
| 339 | 4.7 | 9 | - | 4.8 / 4.9 / 4.7 / 4.8 | Thalox is the ultimate audience segmentation tool for HubSpot. Focus on your most engaged contacts and turn them into sales. Learn more about Thalox | |
| 340 | 4.7 | 9 | - | 4.7 / 4.8 / 4.4 / 4.3 | Yieldify is a fully managed personalization platform that helps ecommerce marketers generate more revenue. Learn more about Yieldify | |
| 341 | 4.4 | 9 | - | 4.4 / 4.5 / 4.8 / 4.6 | Opportunity® CRM is a platform with BI that helps sales and customer care manage customers, leads, offers, and more. Learn more about Opportunity CRM | |
| 342 | 4.4 | 9 | - | 4.6 / 5.0 / 4.3 / 4.6 | Manage, reply, hide and analyze all your customer comments from one place with BrandBastion's AI-powered platform. Learn more about BrandBastion | |
| 343 | 4.4 | 9 | - | 4.3 / 4.4 / 4.2 / 3.9 | Loyalty Marketing Platform that boosts your customer engagement and profits. Learn more about Comarch Loyalty Marketing Platform | |
| 344 | 3.9 | 9 | - | 4.9 / 4.3 / 4.3 / 4.0 | Engage customers across the journey with AI chat, proactive messaging, and automated follow-up. Learn more about Velaro | |
| 345 | 3.7 | 9 | - | 4.4 / 4.5 / 3.8 / 3.5 | More sales, happier customers, useful insights - with the power of AI. Learn more about Upsy | |
| 346 | 5 | 8 | - | 4.8 / 4.8 / 5.0 / 4.9 | WorkHub Tasks is an AI-driven task management solution for your entire organization. Learn more about WorkHub Tasks | |
| 347 | 5 | 8 | - | 4.8 / 4.9 / 4.5 / 4.1 | Boost engagement with tailored outreach, live feedback, and human or AI-led communication. Learn more about Staffino | |
| 348 | 4.9 | 8 | - | 5.0 / 5.0 / 4.8 / 4.7 | DemandHub enables customer interactions that drive business results. Learn more about DemandHub | |
| 349 | 4.8 | 8 | - | 4.8 / 4.6 / 4.8 / 4.7 | Brandwise is an enterprise platform for consumer engagement, product digitization and personalized omnichannel campaigns. Learn more about Brandwise | |
| 350 | 4.8 | 8 | - | 4.9 / 4.9 / 4.8 / 4.8 | Professional email marketing campaigns can help you achieve loyal customers who wish to hear from you all the time. Learn more about Kasplo |