All categoriesLaunch brief →
Customer Engagement
https://www.capterra.com/customer-engagement-software/Niches in this category - the functional product types blended into "Customer Engagement" (122)
Customer Engagement & Cross-Channel Messaging Platform60AI Chatbot & Conversational AI Platform46Contact Center & Helpdesk Software41Loyalty & Customer Engagement Platform36Customer Data Platform & AI Personalization30CRM Software29Voice of Customer & Experience Management Platform24Customer Service AI Agent & Automation Platform22Marketing Automation Platform20Reputation & Review Marketing Platform17Customer Communications Orchestration & Omnichannel Inbox15SMS & Mobile Messaging Marketing Platform15Online Community & Discussion Platform15Conversational Marketing & Chatbot Lead Capture15Customer Feedback & Text Analytics Platform14User Onboarding & Product Adoption Platform12Gamification & Interactive Promotion Platform12Survey & Questionnaire Software11Conversational & Messaging CRM11Co-Browsing & Visual Customer Support Platform10Customer Engagement Platform for Restaurants & Local Businesses10Customer Advocacy & Referral Marketing Platform10Customer Success Platform9Interactive Content & Quiz Builder8Digital Sales Room & Buyer Engagement Platform8Email Marketing Software8Ecommerce Personalization & Recommendation Engine8WhatsApp Business Messaging & Marketing Platform8Push Notification & Web Engagement Platform7Personalized Video Marketing & Sales Video Platform7Mobile App Engagement & Marketing Platform7Digital Adoption Platform (DAP)6Appointment Scheduling & Online Booking Software6Popup, Optin & Conversion Optimization Tool6Social Media Management & AI Content Platform6Feedback Kiosk & On-Site Rating Device5Branded Mobile App Builder for Customer Engagement5Customer Intelligence & Churn Analytics Platform5Product & Digital Analytics Platform5Gift Card & Incentive Rewards Platform5AI Sales Assistant & Revenue Intelligence5Client Portal & Document Collection Platform5Product Management & Roadmapping Platform5Ecommerce Marketing Automation Platform5AI Voice Agent & Voicebot Platform5Industry-Specific Vertical Business Software4Shared Inbox & Collaborative Email Platform4Q&A, Reviews & UGC Conversion Platform for Ecommerce4Queue Management & Virtual Waitlist Software4Contact Center Quality Management & Workforce Optimization4Member & Association Management Software4Stakeholder Engagement & Community Consultation Software3Customer Communications Management (CCM) Software3Sales Engagement & Dialer Platform3Unified Communications (UCaaS) Platform3Live Shopping & Social Commerce Platform3Guest Experience & Hospitality CX Platform3Conversation Intelligence & Speech Analytics3Digital Receipt & Post-Purchase Engagement Platform3QR Code Marketing & Engagement Platform3Customer & Partner Training / Extended Enterprise LMS3Customer Journey Mapping Software3Clienteling & Retail CRM3In-Product Feedback & Bug Reporting Tool3AI Agent Builder & Orchestration Platform2Business Management Suite for SMBs2Lead Capture & Lead Management Software2Sales Intelligence & Prospecting Platform2No-Code / Low-Code Application Platform2Business Intelligence & Augmented Analytics Platform2Retail Management & ERP Suite2Workflow Automation & BPM Platform2Work Management & Team Task Collaboration Platform2Client Onboarding & Customer Success Project Software2Direct Mail Automation Platform2Ecommerce Platform & Online Store Builder2Cart Abandonment & Ecommerce Remarketing Software2Employee Monitoring & Productivity Tracking Software2Digital Experience Analytics & Session Replay Platform2All-in-One Event Management Platform2Web Content Management System (WCMS) / Digital Experience Platform2Digital Coupon & Voucher Marketing Platform2Video Conferencing & Web Meeting Software2Ecommerce Search, Merchandising & Product Discovery2Knowledge Base & Wiki Software2Cold Email Outreach & Sales Sequencing Tool2Coaching & Client Session Management Platform1Corporate Learning Management System (LMS)1Digital Ad Management & Optimization Platform1Sales Training & Readiness Platform1Remote Desktop & Screen-Sharing Support Tool1Interactive Video Shopping & Shoppable Content Platform1Async Video Messaging & Screen Recording Tool1Team Chat & Business Messaging Platform1Native & Content Discovery Advertising Platform1Virtual Try-On & AR Commerce Platform1Conversational AI Analytics & NLQ Assistant1LinkedIn Outreach & Social Selling Automation1Distributed/Local & Channel Marketing Platform1Dental & Medical Practice Management Software1Point of Sale (POS) Software1Guest WiFi Marketing & Analytics Platform1Field Service Management Software1Order Management System (OMS) for Ecommerce1B2B Ecommerce & Wholesale Ordering Platform1Ecommerce Analytics & Profit Intelligence Platform1AI Learning & Course Creation Platform1Industrial AI & Predictive Maintenance Platform1Staffing Agency Software1Enterprise AI Search & Knowledge Management1Information Archiving & eDiscovery Software1Patient Engagement & Communication Platform1Digital Business Card & Networking Platform1Wealth & Financial Advisor CRM1Pharma & Life Sciences CRM1Real Estate CRM1Inventory & Order Management System1Insurance Agency Management & CRM1Mortgage & Loan Origination CRM1Headless & Composable Commerce Platform1Product Information Management (PIM) Software1Local Listings & Multi-Location Marketing Platform1
718 products16 pages scraped of 16734 in category24 sponsored17 shortlisted
| # | Product | Rating | Reviews | Rec | Ease / Svc / Feat / Value | Description |
|---|---|---|---|---|---|---|
| 151 | 4.3 | 41 | - | 4.3 / 4.2 / 4.3 / 4.2 | LivePerson is the industry leader in AI-powered customer engagement platforms to build & nurture customer relationships. Learn more about Conversational Cloud | |
| 152 | 4.8 | 40 | - | 4.8 / 4.9 / 4.8 / 4.8 | Customer Marketing Software for Small to Midsize Businesses. Referral, Review and Customer Engagement Campaigns are our jam. Learn more about Revetize | |
| 153 | 4.8 | 39 | - | 4.8 / 4.7 / 4.6 / 4.7 | B2Chat is a Web App software that offers users an all in one instant messaging and chat solution. Learn more about B2Chat | |
| 154 | 4.6 | 39 | - | 4.5 / 4.6 / 4.5 / 4.5 | SendX is an AI-powered email marketing platform built to maximize deliverability for high-volume senders. Learn more about SendX | |
| 155 | 4.2 | 39 | - | 4.2 / 4.7 / 4.1 / 4.1 | Annex Cloud's customer engagement solutions help keep your customers engaged and loyal to your brand with omnichannel capabilities. Learn more about Annex Cloud Loyalty Experience Platform | |
| 156 | 4.9 | 38 | - | 4.8 / 5.0 / 4.9 / 4.7 | Optimize your customer experience with authentic feedback, customer satisfaction surveys and concrete performance indicators. Learn more about InputKit | |
| 157 | 4.8 | 38 | - | 4.7 / 4.9 / 4.7 / 4.9 | Pemcards is the user-generated content marketing platform. Learn more about Pemcards | |
| 158 | 4.7 | 38 | - | 4.6 / 4.7 / 4.5 / 4.5 | Capitol Canary is the world's leading technology company for public policy engagement, built to empower the advocate in everyone. Learn more about Phone2Action Grassroots | |
| 159 | 4.5 | 37 | - | 4.8 / 4.6 / 4.3 / 4.5 | Engage with your customers on SMS/text, web chat, and social with the help of AI powered chatbots, routing, and queuing. Learn more about Quiq | |
| 160 | 4.5 | 37 | - | 4.4 / 4.4 / 4.2 / 4.3 | Yellow.ai empowers enterprises with generative AI customer service automation, serving 1100+ clients in 85+ countries. Learn more about yellow.ai | |
| 161 | 4.4 | 37 | - | 4.2 / 4.8 / 4.3 / 4.4 | Intelligent Growth platform for Customer Success and Account Management teams, focussed on Expansion. Learn more about SmartKarrot | |
| 162 | 4.7 | 36 | - | 4.6 / 4.6 / 4.3 / 4.9 | Desku is AI Customer Service Software With LiveChat, AI CoPilot for Agents, Eva AI Chatbot, Ticketing, and AI Powered Automations. Learn more about Desku | |
| 163 | 4.6 | 36 | - | 4.2 / 4.8 / 4.4 / 4.6 | User.com is an advanced marketing and sales system that helps automate personalized communication and streamline business processes. Learn more about User.com | |
| 164 | 4.4 | 36 | - | 4.6 / 4.4 / 4.2 / 4.3 | Fully customizable mobile marketing platform designed to enhance brand and consumer engagement using SMS and Templated Email marketing. Learn more about IRIO | |
| 165 | 4.8 | 35 | - | 4.7 / 4.7 / 4.8 / 4.7 | Mteja is a customer engagement platform that enables businesses to structure conversations across SMS, voice, and WhatsApp. Learn more about Mteja | |
| 166 | 4.6 | 35 | - | 4.5 / 4.4 / 4.2 / 4.4 | Skilljar's cloud-based, mobile-responsive learning management system (LMS) enables businesses to scale customer and partner training. Learn more about Skilljar Customer Education | |
| 167 | 4.3 | 35 | - | 4.4 / 4.1 / 4.3 / 4.2 | Gupshup.io is the leading conversational engagement platform for automating marketing, commerce, and support. Learn more about Gupshup | |
| 168 | 4.9 | 34 | - | 4.9 / 4.9 / 4.7 / 4.9 | Get real-time results. From email marketing to sales enablement & more, our personalized videos are as simple as record, send, & track. Learn more about Covideo | |
| 169 | 4.2 | 34 | - | 4.2 / 4.2 / 4.2 / 3.8 | Unified email, SMS, andn reviews for eCommerce Learn more about Sendlane | |
| 170 | 4.5 | 33 | - | 4.5 / 4.3 / 4.4 / 4.4 | Cloud-based experience management platform helps organizations capture, analyze, and act on customer feedback to improve brand value. Learn more about Medallia Experience Cloud | |
| 171 | 3.7 | 33 | - | 3.6 / 3.7 / 3.6 / 3.6 | Totango maximizes adoption, retention, and expansion with actionable insights, scalable tools, and customer engagement. Learn more about Totango | |
| 172 | 3.5 | 33 | - | 3.7 / 3.5 / 3.6 / 3.3 | Focus on your business, not the paperwork. Do more in fewer clicks and manage your business on the go. Build your reputation, speed up Learn more about GoSite | |
| 173 | 4.9 | 32 | - | 4.9 / 4.9 / 4.8 / 4.8 | WeBee is a 360-degree white-labeled guest experience platform that delivers more revenues, positive review scores & guest satisfaction. Learn more about WeBee | |
| 174 | 4.7 | 32 | - | 4.6 / 4.1 / 4.5 / 4.6 | LiveVox is a next-generation contact center platform integrating omnichannel communications, CRM, Practical AI, and WFO in one solution Learn more about LiveVox | |
| 175 | 4.5 | 32 | - | 4.4 / 4.5 / 4.3 / 4.3 | WebEngage is a customer data platform & marketing automation suite that makes user engagement & retention simplified. Learn more about WebEngage |