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Customer Engagement
https://www.capterra.com/customer-engagement-software/Niches in this category - the functional product types blended into "Customer Engagement" (122)
Customer Engagement & Cross-Channel Messaging Platform60AI Chatbot & Conversational AI Platform46Contact Center & Helpdesk Software41Loyalty & Customer Engagement Platform36Customer Data Platform & AI Personalization30CRM Software29Voice of Customer & Experience Management Platform24Customer Service AI Agent & Automation Platform22Marketing Automation Platform20Reputation & Review Marketing Platform17Customer Communications Orchestration & Omnichannel Inbox15SMS & Mobile Messaging Marketing Platform15Online Community & Discussion Platform15Conversational Marketing & Chatbot Lead Capture15Customer Feedback & Text Analytics Platform14User Onboarding & Product Adoption Platform12Gamification & Interactive Promotion Platform12Survey & Questionnaire Software11Conversational & Messaging CRM11Co-Browsing & Visual Customer Support Platform10Customer Engagement Platform for Restaurants & Local Businesses10Customer Advocacy & Referral Marketing Platform10Customer Success Platform9Interactive Content & Quiz Builder8Digital Sales Room & Buyer Engagement Platform8Email Marketing Software8Ecommerce Personalization & Recommendation Engine8WhatsApp Business Messaging & Marketing Platform8Push Notification & Web Engagement Platform7Personalized Video Marketing & Sales Video Platform7Mobile App Engagement & Marketing Platform7Digital Adoption Platform (DAP)6Appointment Scheduling & Online Booking Software6Popup, Optin & Conversion Optimization Tool6Social Media Management & AI Content Platform6Feedback Kiosk & On-Site Rating Device5Branded Mobile App Builder for Customer Engagement5Customer Intelligence & Churn Analytics Platform5Product & Digital Analytics Platform5Gift Card & Incentive Rewards Platform5AI Sales Assistant & Revenue Intelligence5Client Portal & Document Collection Platform5Product Management & Roadmapping Platform5Ecommerce Marketing Automation Platform5AI Voice Agent & Voicebot Platform5Industry-Specific Vertical Business Software4Shared Inbox & Collaborative Email Platform4Q&A, Reviews & UGC Conversion Platform for Ecommerce4Queue Management & Virtual Waitlist Software4Contact Center Quality Management & Workforce Optimization4Member & Association Management Software4Stakeholder Engagement & Community Consultation Software3Customer Communications Management (CCM) Software3Sales Engagement & Dialer Platform3Unified Communications (UCaaS) Platform3Live Shopping & Social Commerce Platform3Guest Experience & Hospitality CX Platform3Conversation Intelligence & Speech Analytics3Digital Receipt & Post-Purchase Engagement Platform3QR Code Marketing & Engagement Platform3Customer & Partner Training / Extended Enterprise LMS3Customer Journey Mapping Software3Clienteling & Retail CRM3In-Product Feedback & Bug Reporting Tool3AI Agent Builder & Orchestration Platform2Business Management Suite for SMBs2Lead Capture & Lead Management Software2Sales Intelligence & Prospecting Platform2No-Code / Low-Code Application Platform2Business Intelligence & Augmented Analytics Platform2Retail Management & ERP Suite2Workflow Automation & BPM Platform2Work Management & Team Task Collaboration Platform2Client Onboarding & Customer Success Project Software2Direct Mail Automation Platform2Ecommerce Platform & Online Store Builder2Cart Abandonment & Ecommerce Remarketing Software2Employee Monitoring & Productivity Tracking Software2Digital Experience Analytics & Session Replay Platform2All-in-One Event Management Platform2Web Content Management System (WCMS) / Digital Experience Platform2Digital Coupon & Voucher Marketing Platform2Video Conferencing & Web Meeting Software2Ecommerce Search, Merchandising & Product Discovery2Knowledge Base & Wiki Software2Cold Email Outreach & Sales Sequencing Tool2Coaching & Client Session Management Platform1Corporate Learning Management System (LMS)1Digital Ad Management & Optimization Platform1Sales Training & Readiness Platform1Remote Desktop & Screen-Sharing Support Tool1Interactive Video Shopping & Shoppable Content Platform1Async Video Messaging & Screen Recording Tool1Team Chat & Business Messaging Platform1Native & Content Discovery Advertising Platform1Virtual Try-On & AR Commerce Platform1Conversational AI Analytics & NLQ Assistant1LinkedIn Outreach & Social Selling Automation1Distributed/Local & Channel Marketing Platform1Dental & Medical Practice Management Software1Point of Sale (POS) Software1Guest WiFi Marketing & Analytics Platform1Field Service Management Software1Order Management System (OMS) for Ecommerce1B2B Ecommerce & Wholesale Ordering Platform1Ecommerce Analytics & Profit Intelligence Platform1AI Learning & Course Creation Platform1Industrial AI & Predictive Maintenance Platform1Staffing Agency Software1Enterprise AI Search & Knowledge Management1Information Archiving & eDiscovery Software1Patient Engagement & Communication Platform1Digital Business Card & Networking Platform1Wealth & Financial Advisor CRM1Pharma & Life Sciences CRM1Real Estate CRM1Inventory & Order Management System1Insurance Agency Management & CRM1Mortgage & Loan Origination CRM1Headless & Composable Commerce Platform1Product Information Management (PIM) Software1Local Listings & Multi-Location Marketing Platform1
718 products16 pages scraped of 16734 in category24 sponsored17 shortlisted
| # | Product | Rating | Reviews | Rec | Ease / Svc / Feat / Value | Description |
|---|---|---|---|---|---|---|
| 476 | 5 | 2 | - | 4.5 / 5.0 / 4.0 / 0.0 | Live chat solution for customer engagement. Reply to your customers 24/7. Learn more about LiveHelp | |
| 477 | 5 | 2 | - | 5.0 / 5.0 / 5.0 / 5.0 | A machine learning based mobile marketing automation platform helping businesses build trustworthy relationships with their customers. Learn more about appICE | |
| 478 | 5 | 2 | - | 4.0 / 5.0 / 4.5 / 4.5 | All-in-one platform for Quizzes, Facebook Messenger & SMS automation, and opt-in tools Learn more about Octane AI | |
| 479 | 5 | 2 | - | 5.0 / 5.0 / 5.0 / 5.0 | Payemoji provide AI-powered, personalized, secure WhatsApp conversations—built for B2C industries. We enable businesses to engage, sell Learn more about Payemoji | |
| 480 | 5 | 2 | - | 5.0 / 4.5 / 4.5 / 5.0 | Dynata Insights Platform is a single end-to-end solution to address all your insights and advertising needs. Learn more about Dynata Insights Platform | |
| 481 | 5 | 2 | - | 4.5 / 5.0 / 5.0 / 5.0 | Scratcher is a gamification platform that enables businesses create interactive campaigns with ease, improving campaigns' engagement. Learn more about Scratcher | |
| 482 | 5 | 2 | - | 5.0 / 5.0 / 5.0 / 5.0 | Elevating CX with GenAI & NLP on messaging platforms with 25%+ conversion, & 80%+ brand engagement. Trusted by 400+ global clients. Learn more about Twixor | |
| 483 | 5 | 2 | - | 4.5 / 5.0 / 4.5 / 4.5 | OpenText Core Business Communication Archive is a cloud-native archiving and eDiscovery platform that captures emails, chat, social med Learn more about OpenText Communications | |
| 484 | 5 | 2 | - | 5.0 / 5.0 / 5.0 / 4.5 | Generate leads and stimulate conversions by designing, distributing and validating interactive digital (game) coupons and vouchers, Learn more about Coupontools | |
| 485 | 5 | 2 | - | 5.0 / 5.0 / 5.0 / 5.0 | Wrench.AI distills complex data into painless human insights for organizations that want to truly understand their audience. Learn more about Wrench.ai | |
| 486 | 5 | 2 | - | 5.0 / 4.5 / 5.0 / 4.5 | Proactively coach, monitor and interact with contact center agents live from any web browser during customer calls. Learn more about CafeX Suite | |
| 487 | 5 | 2 | - | 5.0 / 5.0 / 5.0 / 5.0 | A Manufacturing AI Platform Learn more about Seraf | |
| 488 | 5 | 2 | - | 4.5 / 5.0 / 5.0 / 5.0 | Mallcomm is a leading B2B/B2C digital platform which is being utilised by clients across the globe to engage tenants and customers. Learn more about Mallcomm | |
| 489 | 5 | 2 | - | 5.0 / 5.0 / 4.5 / 0.0 | Retain is a white-labeled digital delivery SaaS tool using AI to increase customer engagement in delinquency communications. Learn more about Retain | |
| 490 | 5 | 2 | - | 5.0 / 5.0 / 5.0 / 4.5 | Data, content and automation in your own hands. Create your own campaigns that you personalize and automate via dynamic templates. Learn more about Ternair | |
| 491 | 5 | 2 | - | 4.5 / 5.0 / 5.0 / 5.0 | BEYABLE is a SaaS solution that boosts your conversions by tailoring your site to each visitor, thanks to high-performance analysis and Learn more about BEYABLE | |
| 492 | 4.5 | 2 | - | 4.5 / 5.0 / 4.5 / 5.0 | Support, engage and retain your customers across voice, chat, email, social media and SMS in one unified interface. Learn more about Omnicus | |
| 493 | 4.5 | 2 | - | 5.0 / 4.5 / 4.0 / 4.5 | Repro provides a comprehensive set of sales maximization tools for enhancing customer connections. Learn more about Repro | |
| 494 | 4.5 | 2 | - | 3.5 / 5.0 / 4.0 / 4.0 | Customer data platform that helps Belgian retailers to collect data. Data quality, loyalty programs, marketing automation and more. Learn more about CustoCentrix | |
| 495 | 4.5 | 2 | - | 5.0 / 4.5 / 4.5 / 4.5 | Netmera is an omni-channel customer engagement marketing platform that provides personalized customer experiences. Learn more about Netmera | |
| 496 | 4.5 | 2 | - | 5.0 / 5.0 / 4.5 / 4.5 | Gérez l'acquisition, la conversion et la fidélité client sur une seule plateforme marketing intégrée à vos outils e-commerce. Learn more about SPREAD | |
| 497 | 4.5 | 2 | - | 3.0 / 4.5 / 3.0 / 4.5 | By unifying data-driven design with the latest in QR technology, Flowcode enables contactless connection with speed, security and ease. Learn more about Flowcode | |
| 498 | 4.5 | 2 | - | 4.0 / 4.5 / 4.5 / 4.5 | Birdeye Messaging is a customer messaging solution that can manage all messages from prospects and customers. Learn more about Birdeye Messaging | |
| 499 | 4.5 | 2 | - | 3.0 / 4.0 / 4.0 / 0.0 | Vivocha.com, the Next Generation Customer Interaction platform: Video, Voice, Chat, and Collaboration tools Learn more about Vivocha | |
| 500 | 4.5 | 2 | - | 4.0 / 5.0 / 4.5 / 5.0 | Prokeep: More sales. Better customer experience. Increased workforce productivity — all in one easy-to-use workspace. Learn more about Prokeep |